Henleys Residential Sales & Lettings Cromer reviews

★★★★★ 5/5

Google

We recently purchased a house through Henleys in Cromer as first time buyer, Paul Witherspoon was our agent. We can’t speak highly enough of him, Paul was very knowledgeable of the property, answering questions before we had even asked. He was also very happy to do multiple viewings and was highly responsive and didn’t hesitate to chase up solicitors for various documents and information. He was a very reassuring presence throughout this process and we can’t thank him enough. We must also mention Simon Dale who covered for Paul during his annual leave, he was also faultless and kept the process moving. Would highly recommend.

Krissie · 11 July 2026

★★★★★ 5/5

Google

I recently viewed a house in Mundesley through their Senior Sales Consultant, Paul Witherspoon, one of the team at HenleysHomes in Cromer. Paul was friendly, knowledgeable and helpful with every aspect of the house, during my viewings. Unlike many estate agents, who drop you like a hot stone once you’re no longer of interest to them, he was courteous and perfectly reasonable in response, to my decisions not to proceed with my offer. If I decide to buy in Norfolk at any point in the future, I’d certainly be looking for an estate agent with the integrity, honesty and decency that Paul showed me. I highly recommend using HenleysHomes. Jonathan Cousins

Jonathan · 11 May 2026

★★★★★ 5/5

Google

I wanted to post this to really praise the new team at Henley’s. We were in an incredibly tricky situation where after being caught up in a nightmare purchase not through Henley’s we had broken a chain had moved into an air bnb and were in a disaster. Henley’s got us in to see a house, handled the negation in record time less than 12 hours and made sure they chased and kept me updated daily making our new purchase go through in just 4.5 weeks. They have been amazingly helpful to both us and the vendor. Special thanks to John, Simon and Denise who we dealt with. Can’t praise them enough.

Adele · 30 March 2026

★★★★★ 5/5

Google

I own a house in a market town, which is let to my grandaughters mother. I managed it myself at first but it was a nightmare so I went to a well-known agent. That was not much better, a different department dealt with different aspects and I never knew which person to contact. Passing Henleys one afternoon I called in to ask about their management services and decided to transfer the contract to them. The best thing I have done for years. They are efficient, friendly and they manage it in an extremely professional manner. The tenant is happy and I am very relieved and impressed with the service. I can talk to the same person every time and they manage the property and its tenant brilliantly. Thank you so much Pamela and the Henleys team

Alex · 30 March 2026

★★★★★ 5/5

Google

My husband and I had the pleasure of working with the Lettings Consultant Denise Lewis (and Jess!) at Henleys Estate Agent in Cromer. We found a rental house we loved on RightMove, and called Henleys straight away. Denise helped us with the paperwork and was able to get us a viewing the very next day. Jess was very helpful and showed us around the house and answered our questions. We fell in love with the house and Denise helped us through the process of acquiring the tenancy. Denise was very kind, extremely prompt with communications, and made sure we felt comfortable throughout the whole process. I would highly recommend working with Denise and Jess at Henleys in Cromer!

Leslie · 13 March 2026

★★★★★ 5/5

Google

Paul was clear in his answers to us for each property. He was supportive of the viewing process. He understood where we were coming from as buyers and made us feel that he had vendor and buyer uppermost in his mind. He is a patient, professional who we will continue to work with until we find our new home.

Karl · 11 August 2026

★★★★★ 5/5

Google

Pamela is always helpful as are the other Henley's staff. She is very knowledgable about the rental industry and any changes to the rental laws. She gives me annual advice on raising the rent. When I change tenants which is thankfully seldom she finds highly suitable tenants and takes care of all the viewings and paperwork. I am very pleased with her service.

Stephanie · 11 June 2026

★★★★★ 5/5

Google

Henleys and in particular John were incredibly supportive throughout our protracted purchase of what was to be our new home in Overstrand. Henleys lost a very valuable member of staff whilst negotiations continued but John stepped in and ensured that the process concluded as pain free as possible. We were fortunate to have had this relationship with Henleys in no small part down to John.

John · 11 May 2026

★★★★★ 5/5

Google

I have to say I was looked after so wonderfully well! I have been diagnosed with parkinsons and I have difficulty writing and using modern technology 😅 Right from the start I was made to feel comfortable and I was treated with patience! Denise Lewis is a absolute credit to her profession and I would highly recommend all the team at Henleys Residential Ltd Cromer

Gazza · 13 March 2026

★★★★★ 5/5

Google

Pamela is a rental expert. She has helped me renting my Cromer rental property. She reminded me of the changes in Renter's Rights and sent a copy of the new act via email to my tenants without my asking and without payment for the service. She is extremely knowledgeable and helpful.

Angela · 11 June 2026

★★★★★ 5/5

Google

Very efficient, unlike several in this area. Special thanks to Mark who showed us round several places with great patience, required due to our age and fading memory!

Bryan · 11 September 2026

★★★★★ 1/5

Google

Lol!! All these good reviews of Henleys. What a load of crap!! My son recently moved out of his rented accommodation with his partner and he got some of his deposit back but not all of it. To clean carpets I can understand. Cleaning of oven I can understand. For cleaning light switches that is taking the piss. My son and his partner had mould at their property not just in living room but in bedrooms. I thought it was the responsibility of the estate agents to speak to landlord to investigate why mould is there. I can tell why mould was there because whoever painted it before they moved in had painted over the problem so it's never going to go away. I had pictures to prove this. It took an eternity for them to get in contact with tradespeople to come and fix certain issues. Attachments below is what I scraped off the wall and being a painter and Decorator this mould was already there before they got in. Personally if it was me I would have ripped into them about the mould. I'm sure my son will not use these again. I would have demanded all my deposit back.

Kevin · 11 August 2026

★★★★★ 5/5

Google

Paul, Daniel and the team have been amazing. Sold our flat. Kept us informed of all viewings and made it an easy and pleasant experience.

Melissa · 11 September 2026

★★★★★ 5/5

Google

A big thank you to John and Jeff for getting us over the line to purchase our property on Cliff Avenue. Your help and expertise made it easier at this end as our solicitors were dragging their heals. Phil & Tracy

Phil · 11 May 2026

★★★★★ 5/5

Google

'Thank you so much to Eleanor, Charlotte and the team at Henleys for helping us make our dream of relocating from London to Cromer come true. Making such a big move is a major life event; thanks to Henley's friendly, professional, caring service, the process has been as efficient and stress free as a house move can be! The team provided us with lots of helpful advice throughout, and every query we had was answered promptly. We wholeheartedly recommend Henleys to anyone looking for a new home in the Cromer area.' Rebecca and Matthew.

Rebecca · 13 April 2025

★★★★★ 5/5

Google

I recently dealt with Henley’s following a change in circumstances regarding my mother’s health . I cannot praise their help enough . Throughout my dealings with them they were professional efficient and considerate. I would highly recommend .

Emma · 11 May 2026

★★★★★ 5/5

Google

John was knowledgeable, friendly and efficient from our first ‘phone call through to purchase. He was a pleasure to deal with and we would thoroughly recommend John for anyone thinking of buying or selling.

Tim · 11 May 2026

★★★★★ 5/5

Google

Paul has been amazing at helping us find the perfect property and has been great at moving things through quickly for us. Thank you!

Natasha · 11 July 2026

★★★★★ 5/5

Google

We're really impressed with the service at Henley's. As renters, moving to a new town was a little daunting but Denise, Pamela and the team have been brilliant every step of the way. References, credit checks and inventory were all carried out online fairly painlessly, and since moving in we've had attentive, responsive service for maintenance issues and and communicating with the landlord. Definitely a cut above other letting agents!

Mark · 13 April 2025

★★★★★ 5/5

Google

From the point of placing our property for sale with Henleys we were fully informed ,supported and advised initially in an extremely difficult market place with a number of positive but albeit unsuccessful viewings. Having then taken the decision to let short term rather than leaving the property empty during the winter we were guided by an extremely professional and supportive letting team who set up and guided us through a relatively short term letting period, arranged early agreed termination of rental and facilitated a sale to proceed extremely quickly. At all times we were fully informed of progress, all queries were answered quickly and comprehensively and an often stressful experience was softened by the supportive environment created. We would not hesitate to recommend Henleys for a sale or letting.

Bridget · 8 April 2026

★★★★★ 5/5

Google

I contacted Pamela Jonas for guidance and help as a landlord wanting to rent independently, with legal cover and also how to ensure everything was handled correctly. I was guided through every step of the way and given all the information I needed. They are so helpful with any questions I have and ensure I’m informed about any changes. I couldn’t have done it without them.

Yvonne · 11 July 2026

★★★★★ 5/5

Google

Paul Witherspoon has been very helpful at a very stressful time I do appreciate his calmness and professionalism

Andrew · 11 June 2026

★★★★★ 5/5

Google

Henleys have been the management company for my property for the last 2/3years. The staff have given me good advice and are always willing and able to do anything I have asked or been unsure about. The staff have helped me to sort out problems that are out of my control. I have complete trust in the Henley’s and the friendly staff who work there.

Liliane · 11 June 2026

★★★★★ 5/5

Google

We have really appreciated the help and attention we have received from Henleys Estate & Letting Agent (especially Pamela) in connection to the rental of our apartment.

Angela · 23 March 2026