Trusted Agent profile · Crawley
★★★★★
320 reviews across 2 platforms
2 Brittingham House, Crawley, RH11 7AE
Taylor Robinson's office in Crawley, at 2 Brittingham House, is rated 4.4 out of 5 across 320 reviews on two platforms, including 282 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Taylor Robinson Crawley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crawley.
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
4/5
GoogleI have been using Taylor Robinson Crawley Services for over 2 years now. I have had no issues. Staff there is all very good and specifically Ben has been always a big help and provides good and genuine guidance.
Bunesh, thank you for review it is great to hear positive recommendations of my staff as we always try to ensure the best service is offered at all times. Many thanks Lawrence Taylor
5/5
GoogleI'm a very happy customer, they helped me find my first flat, and even though the whole process took quite awhile, the staff members where always available to help me and keep me update with everything that was going on.
Great news and I am really pleased for you. Happy moving.
5/5
GoogleTaylor Robinson is best letting agency i have been experienced with.Ben Cannon is very helpful and quick in response.I have viewed two property by him and seen him as an real gentleman.Just an amazing service from Ben.I recommend everyone to take letting service from Ben.
5/5
GoogleDealing with Ben and John for my rental property both have them have been fantastic, patient and answered all my queries. The process has been made simple and easy too. Ben also provided a second property viewing to take measurements for the furniture. The property keys were handed over in time on the the day of the move in. Ben also organised complimentary concierge services to explain all the pre-move in and organise energy, water, council and TV licensing. This was important to me for someone who is new to the country all these things can be overwhelming. I will highly recommend using Taylor Robinson for rental needs as a tenant. Thank you, Ben and John.
Sakshi - thank you for your lovely kind words about my staff. Our aim as a company built over 28 years is how quality of service to all customers. I hope you have settled in, but don't hesitate to contact us if you require any further information or help.
5/5
GoogleMy experience with Taylor Robinson has been great, not only I was provided with great help but also it exceeded my expectation of finding a tenant for my property in such a short span of time. I was kept informed throughout this entire process and was given great customer experience. All credit goes to Ban Cannon, would highly recommend to my family members and friends to use Taylor Robinson in future.PositiveResponsiveness, Quality, Professionalism, Value
Great review - many thanks and much appreciated.
5/5
GoogleReally impressed - really friendly, helpful staff. They helped us get our first ever rental flat and made it easy! John Eustace was incredibly helpful in particular. I'd recommend in a heartbeat!
John works really hard and enjoys helping people find their properties - it what gives us a buzz - many thanks for the review.
5/5
GoogleBrilliant Letting Agent. Taylor Robinson were very helpful in finding us a house to rent. Very easy to report any faults and they were always fixed quickly and withiout any fuss. They use an independent agency to provide a report on the condition of the property at the start and the end of the tenancy. Their report gave an accurate and impartial view - unlike some letting agents in Crawley. I highly recommend them and will use them again.
I often find tenants are sometimes dealt with badly by other agents. At Taylor Robinson we ensure all of our customers are treated fairly and professionally.
5/5
GoogleI generally had a great experience hence my 5* rating! Daniel was really kind and really did make viewings a good experience. Not pushy and very honest which most estate agent viewings I did not experience the same.
1/5
GoogleThoroughly unprofessional service from start to finish. We had been in the process of buying and selling a property through Taylor Robinson. We discovered that ourselves and everyone else in the chain had been misled in an attempt to secure the sale(s). Very naive to think we would not have found out. Pity really as it’s such a difficult process when selling and buying your home and you have people like this trying to take advantage of you. Don’t be fooled by the low fee option!
Mr Oddey. Thank you for your review, but as confirmed in writing to you previously, the facts as you have presented are incorrect. It would be unfair of me to highlight here all of the points of help we gave you: sold your property quickly as needed to help you secure your onward purchase, negotiated with you and your wife over several days to achieve the best sale, followed chain along with new home involved and when this initial purchase fell through - found you another property to buy and helped you secure it by showing you around out of hours etc. It is a shame you didn't mention these things!! Also, yes our low fee option saved you thousands of pounds in selling fees and we saved you thousands, as you bought competitively through us (seller of that property fully aware) I would say you have had a great move!!
5/5
GoogleI've been really impressed with the service I have received from Taylor Robinson arranging my property to rent. Communication via phone and email from Ben has been very prompt throughout and he's taken the time to explain the process each step of the way, which has been invaluable. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEfficient, friendly service from day one. Good communication during whole process of myhouse sale and would highly recommend the company to anyone considering selling. Such competitive prices too which is always a bonus! Special mentions to Nicola and Sebastian who really took good care of everything for me and reassured me during moments of meltdown when market and interest fluctuated. Always suggesting new ideas and ploys for attracting attention. Thank you team TR. A very happy lady!
My team always aims to ensure a stress free move where possible.
1/5
GoogleBen Cannon showed one person the house and then suggested I should drop the rent (to fall below the market) so he can find someone quicker. That tenant is a disaster, I’d like to see what kind of reference checks they do.
Hello 'Honest Review' or should I say keyboard warrior! Perhaps next review you would like to say who you are!! We know who you are - and as they say - fake review!!
5/5
GoogleThank you Daniel for the great customer service you showed towards us along the way, always so friendly and very patient.
Your welcome and thank you for your review. Daniel very much appreciates your words of encouragement - many thanks
4/5
GoogleWe have worked with Ben at Taylor Robinson's for quite a few years. He's always been very clear in his communications and helped us at every step.
5/5
GoogleThey are always helpful and respond to all my questions. When I had issues with the heating system, they fixed it and also sent me additional leaflets for knowledge, on how the system works and the importance of it for the house. That was really a nice touch :)PositiveResponsiveness, Quality, Professionalism
1/5
GoogleWOULD NOT RECOMMEND. Lots of promises before we signed on the line, but the reality was we had 2 apprentices not long out of school/college working on the sale of our house, house took months to sell, mistakes were made.. needless to say we were not happy customers!
Sandra A. I do not have records of who you are or which property we sold for your - or whether we acted for you at all? I don't have two apprentices working for me and my office manager of many years has oversight of all properties for sale and I look after post sale with 38 years experience. Therefore, I am unable to comment further!
5/5
GoogleBen was wonderful during our entire process of renting our new property. He would always respond to my emails quickly with any concerns or questions I had & was very informative. Ben was friendly & the whole experience was perfect.
5/5
GoogleOur experience with Taylor Robinson has been fantastic. Our estate agent Nicola went above and beyond for us during our house purchase. I would highly recommend.
Nicole - Thank you for your kind words, much appreciated. My staff always try their best and it is great when this is results in achieving the goals and targets of buyers as well as sellers. All clients are considered very important to us. - Many thanks again and we look forward to progressing matters forward for you. Regards Lawrence Taylor
5/5
GoogleBen and his team understood my urgency to sell and promptly arranged suitable viewings, would highly recommend, friendly and efficient not pushy! Thanks
I am pleased it all worked out and we got you moved. Thank you for your kind words
5/5
GoogleI've been with Taylor Robinson for many years and my experience with them has generally been hassle-free. They manage several properties for me. Any issues have been dealt with cordially and promptly. If ever, I've needed help, they always provided genuine advice. It's not easy to get great service these days, even when you're paying an exorbitant price.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your 5 Star review -much appreciated.
1/5
GoogleExtremely unprofessional, left me waiting at an arranged viewing for 45 minutes without contact... Did not turn up. 1 week later, still no response not even a petty excuse. Would not use again. EDIT: Also Lie when responding to reviews, attached is a screen capture of my arrangement with Gosia. reading other reviews they do make a hobby of blaming their customers for their own disregard.
Oliver thank you for your feed back regarding a lettings viewing. I have checked our records and understand that the original viewing was cancelled due to access issues via the current tenant of which I understand you were informed. Subsequently, my staff have been trying to arrange access, but the current tenant is unable to confirm a date at this stage due to illness, but a previous applicant has now taken / let this property. I note that you attended the property, but I cannot see any records of this being made in our office diary. Of course, even if the didn't error occurred with us, I would want to pass my apologies for any inconvenience.
5/5
GoogleIt has been a great experience collaborating with Taylor Robinson. Ben Cannon and John Eustace were brilliant in communicating things quickly and responding to my queries. Highly recommend them.
5/5
GoogleEveryone I dealt with was very helpful, personable and friendly. Excellent service and would always recommend.
Hi Olivia It was lovely dealing with you and I am so pleased that the sale went through in the end and hasn't put you off moving again!! Regards Lawrence
1/5
GoogleKnowingly sold me my house at an overinflated price asked by the owner some years ago and when I immediately realised that it maybe was not the best choice due to various factors..I tried to see what they would do if I resold it via them and they said that I would never achieve the price that I had just purchased it from their vendor at as it was at least thirty thousand pounds over priced ....and sent in someone to view who offered me forty thousand pounds less which the agent thought was good offer when I asked What Eh they withdrew from my sale saying it was a commercial decision Boy o boy how Bad...... Horrible memories of being taken unfair advantage of because I had to get a place in a hurry as I had been let down in a previous purchase which I list money on I am not a property dealer and and just needed to buy a place to live in ...
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Tell us what you need and we'll put you in touch. Taylor Robinson Crawley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crawley.
