Trusted Agent profile Β· Crawley

King and Chasemore Lettings reviews in Crawley

β˜…β˜…β˜…β˜…β˜… Excellent

551 reviews across 2 platforms

45 High Street, Crawley, RH10 1BQ

Part of King & Chasemore, see every office.

King's office in Crawley, at 45 High Street, is rated 4.8 out of 5 across 551 reviews on two platforms, including 533 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards King won in 2026.

Google logo

4.9 / 5

533

Reviews on Google

This office

Trustpilot logo

18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for King, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Crawley office, from every platform, shown as written. First names only.

5/5

Google

We rent out our house through this company and Neill is really helpful to set up everything smoothly I appreciate and recommended this agency.

Nimita Β· 27 November 2024

Agent replied Β· 11 December 2024

Thank you Nimita for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I approached king and chasemore and spoke to Andy, he was really knowledgeable and easy to deal with, they found tenants for me very quickly and listened to exactly what I wanted, really happy so far thank you Andy

Michael Β· 26 February 2024

Agent replied Β· 24 August 2024

Thank you for your brilliant 5* review and thank you for your kind words Michael. Best wishes, Lucy, Customer Relations.

5/5

Google

We have had great service from Bethany at King and Chasemore with regard to renting a flat for our son. never had to do this before, so we are totally in the dark about the process. Bethany has been really helpful and patient with us keep asking silly questions. Bethany is a credit to the company!PositiveResponsiveness, Quality, Professionalism

Stephen Β· 25 August 2022

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent experience, very efficient staff and they really atended my expectations. New in the area it was really important. Really recommend this agency...very professional!

Isabella Β· 2 April 2026

Agent replied Β· 16 April 2026

Thank you for your glowing review! We are thrilled to hear that you had an excellent experience with our efficient and attentive staff. We strive to exceed expectations for all our clients, especially those new to the area. Thank you for recommending our agency. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I could not believe two viewing the property was sold. Very friendly lads Owen & Lewis very professional and handled the sale very well. Calls were always returned the same day. Would highly recommend them this is the second property I have sold with them and both sold quickly. Keep up the great service guys thank you

Dawn Β· 25 August 2022

Agent replied Β· 24 August 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I am very grateful to have met niel, becky, and cloe were very helpful and went above and beyond to ensure a smooth transaction with the property we chose to rent. Even the necessary printed documents were prepared accordingly, the staff was prompt and willing to help us. Every question we asked was quickly answered by the team which really put our minds at rest. I highly recommend this estate agency

Glhaisa Β· 11 November 2024

Agent replied Β· 11 December 2024

Thank you for your terrific 5* review and for your complimentary comments. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.

5/5

Google

Very pleased with the service. Shout out to Zoe, very friendly and helpful through all the process. Will definitely use their services again.

Nuno Β· 4 November 2024

Agent replied Β· 11 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Nuno! Kind regards, Lucy, Customer Relations.

5/5

Google

Very warm and accommodating staff. Prompt and excellent service

Sonia Β· 11 July 2026

Agent replied Β· 11 October 2026

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Chloe and team have been fantastic and really helpful in setting me up and supporting me for move in β™₯️

Dakshina Β· 27 November 2024

Agent replied Β· 11 December 2024

Thanks for your great 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

***NEW BUYERS AND RENTERS PLEASE READ***At first they made feel so welcoming into moving in at chandler close room A BUT pressured me in to writing a good review about them before i even moved in. It was a horrific experience with them. I had mould’s every in my room and my bathroom. I had contacted them about it several times and they told me to keep my windows open and i did but i couldnt leave open 24/7 as around that time it was freezing outside and i should not have to keep open 24/7! I still did as i was told and the moulds was getting worse and worse by then and my health was already affected causing me skin irritation breathing problems and constantly being sick! I had sent them pictures and emails and they told me to CLEAN IT MY SELF! Even after i told them its affecting my health.. they refuse to sort it out. They dont care about anyone! Also i had a leak upstairs and they told its not a leak and its nothing they also sent someone to look at it and they said it was nothing until when i was showering the light exploded and it was full with water… these people do not care all they want is peoples money and dont even treat the tenants right or what they pay for! The only time they wanted to bring people in to paint the mould was the last week of me moving out after begging them to help me and trying to get them to understand my situation for the past year. This company should be shut down!!!! Worst decision i ever made by going with them🀬🀬

Heshna Β· 26 April 2024

Agent replied Β· 24 August 2024

Hello Heshna Gokhool, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

Wonderful and very informative company. Dealt with Andy and Neill who gave us a very welcoming service. Would highly recommend

Roy Β· 4 November 2024

Agent replied Β· 11 November 2024

We're delighted to hear that Andy and Neill provided you with a welcoming and informative service. Your recommendation means a lot to us. Many thanks Roy for your excellent 5* review. Best regards, Lucy, Customer Relations Team

5/5

Google

I'm very happy with the service provided by King & Chasemore Lettings, Crawley. Andy and the team are very professional and knowledgeable. They let my property very quickly and the whole process was hassle free. Highly recommended, thank you Andy and Becky

A Β· 25 August 2023

Agent replied Β· 24 August 2024

Hi Andy, It is wonderful to read another 5* review about our local team which I will ensure is passed on to them. Thank you for taking the time to leave your comments! - Scott @ Customer Relations.

1/5

Google

Very unprofessional, poor communication, left us in the dark after taking two holding deposits. We still had to chase them up as refunding us was taking so much time especially because we still had to pay for a new place. I don’t recommend

Betty Β· 4 September 2025

Agent replied Β· 9 September 2025

We are deeply sorry for any miscommunication or delay in refunding your holding deposits. Our team strives to provide professional and efficient service for all our clients. Please do contact us via EAComplaints@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The team were incredibly welcoming and friendly. As a first time renter, I was incredibly nervous about the experience but the team at King and Chasemore helped us through it all. They gave us all the necessary information, ensured we understood what we were doing, and gave us time to think things through. Additionally, after we gave them the requirements for a property, they called us to inform us of new properties on the market! The team that helped us (Neill, Andy, Cloe and Becky) were amazing and could not recommend them enough!!

Jessica Β· 27 March 2024

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us your wonderful 5* review, kind words and recommendation Jessica Goncalves. Best wishes, Lucy, Customer Relations.

5/5

Google

Neil and Andy were both amazing during the process from start to finish, made the transaction as smooth as possible. Would absolutely recommend to anyone that wants a quick, easy process with fantastic people.

Jordan Β· 13 June 2025

5/5

Google

I cant thank enough the team at King and Chasemore, specifically Chloe. She has honestly gone above and beyond to help. Specially when i lost my key during out of work hours, she showed up to let me in. Thanks Chloe!!

Mohamed Β· 25 August 2023

Agent replied Β· 24 August 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Professional, friendly and very helpful team at King and chasemore crawley branch. Andy went out of his way to secure us a property we wanted and can't thank him enough. Will be using again in the future for further property ventures.

Gemma Β· 25 August 2023

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Had the pleasure of dealing with the whole Lettings team and I’ve got to say that Andy, Becky & Cloe were fantastic and a total breath of fresh air. These guys are brilliant - so proactive and incredibly knowledgeable. Would definitely recommend for anyone looking to rent out a property in Crawley!!

Kelly Β· 25 August 2022

Agent replied Β· 24 August 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Am so excited and grateful to Cloe and team for a job well done. The team was really friendly and helpful until they ensured we secured our beautiful property. Thank you for making our dream come true

Ropafadzo Β· 28 November 2023

Agent replied Β· 24 August 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Very professional, helpful and reliable

Takudzwa Β· 11 July 2026

Agent replied Β· 11 October 2026

Thank you for your wonderful 5* review! We are dedicated to providing our customers with professional, helpful, and reliable services. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

These guys are an absolute pleasure to work with, even more so Neill Pattenden. We requested something that requires a lot of work, and Neill didn't even flinch, if fact he achieved said feat in half the time i was expecting and the results where amazing. GIVE THIS MAN A RAISE Thank you very much King & Chasemore another happy family to add to your long list, I'm sure.

Steve Β· 23 September 2024

Agent replied Β· 23 October 2024

We're thrilled to hear that Neill exceeded your expectations and made your experience with King & Chasemore so positive. We'll be sure to pass along your kind words to him. Many thanks for your marvellous 5* review Steve. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Not honest

This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.

John Β· 29 June 2025

1/5

Google

My partner and I had rented a 4 bedroom property from king and chasemore In Crawley and have never missed a payment. we had also communicated with the agent with regards to any issues the property that need required immediate attention. We were forced to move out as the rent had increased by Β£300 from Β£1700-Β£2000 and had been given no reason for this uplift. Not only did we have to wait 4 months for our deposit to be given back, but it seemed like Mr Rowland whom has nothing to do tenancy and is based at another Branch miles away had colluded withowners and had agreed to cross charge normal ware and tear and other existing issues from our deposit. Be careful Guys thier crooks.

Curt Β· 26 February 2024

Agent replied Β· 24 August 2024

Thank you Curt for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.

5/5

Google

Very proffered and reliable

Trish Β· 11 July 2026

Agent replied Β· 11 October 2026

Thank you so much for your wonderful 5* review! We take pride in providing reliable and professional services to our valued customers. Best wishes, Lucy, Customer Feedback and Support Team

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Questions about King and Chasemore Lettings

Has King won any awards?

Yes. In The Trusted Agent 2026 awards: King, Crawley won Platinum; King, Brighton won Gold.

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