Trusted Agent profile · Crawley
★★★★★
424 reviews across 1 platform
2/3 Grand Parade, High Street, Crawley, RH10 1BU
Cubitt and West's office in Crawley, at 2/3 Grand Parade, is rated 4.8 out of 5 across 424 reviews on 1 platform, including 424 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of three awards Cubitt and West won in 2026.
The Trusted Agent 2026 results for Cubitt and West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
4/5
GoogleI had the pleasure of Sophie Charman assisting me with my letting enquiry. She was professional, responsive and very knowledgeable with the letting process. I was kept informed throughout the process and Sophie made the scary experience of letting a property a pleasant one. Thank you Sophie!!!
Hi Malcolm, Thanks for your review, we're delighted you're happy with our service. We'll pass your kind words on to Sophie for you! Best wishes, Cubitt & West
5/5
GoogleSophie Charman was really helpful in organising the move in for my parents. Unlike other agencies that I was dealing with before, she was super quick to respond to any of our questions and helped to move the process forward. We are very grateful to her for helping us throughout the process
Good Afternoon, Thank you for taking the time to leave a review. We strive to be here when you need us and to help you move forwards. All the best, Cubitt & West
5/5
GoogleNichole Holland and Tyrone were both absolutely phenomenal in supporting us find our dream home. Sent us regular updates, constantly stayed in touch and speedily arranged viewings for us. Two fantastic agents to work with. Thanks for all your support throughout our house hunting process. Cheers!
Hello Uche, Thanks for leaving us such a lovely review, we really appreciate it. We'll pass your kind words on to Nichole, Tyrone and the team. All the best in your new home! Thanks again, Cubitt & West
5/5
GoogleHad the pleasure of being helped by Yasmin Chapman and Sophie Charman from Cubitt and West. They made the process as seamless as possible with their attention to detail and availability to attend to questions. Would highly recommend.
Dear Phil, Thank you for your review. We're delighted to hear that Yasmin and Sophie made your experience with Cubitt & West so seamless. Your recommendation means a lot to us, and we're always here to help you move forward. Best wishes, Cubitt & West
5/5
GoogleSofie was very helpful
Hi Rewis, Thank you for leaving your feedback. It is great to hear that Sofie was able to help and made a positive impression during your experience. Thanks, Cubitt & West
5/5
GoogleWe sold 2 properties with Cubitt and West over the past couple of years and despite some incredibly challenging conditions (covid / economy) they stuck at it and eventually got them both sold. Nichole Holland was our initial point of contact, her knowledge and advice proved invaluable during a number of quite frustrating situations. Thank you.
Dear Garth Thank you for leaving a review! It's great to hear how positive your experience with our agents has been whilst selling properties during difficult markets and we're delighted that Nichole was able to provide invaluable advice throughout. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
5/5
GoogleSophie Charman was really helpful in organizing the move in and making all the documentation till the tenancy agreement. Also helped in managing the processes online though I was not physically present on the final signing days. Very good professional service.
Hello Prasant, Thank you for your lovely review! We're thrilled to hear that Sophie provided such helpful and professional service, especially with the online processes. It's great to know that everything went smoothly. Best wishes, Cubitt & West
5/5
GoogleHad a great experience with Claudius Boateng and Oliver Brame - they helped me find the perfect home and made the (stressful!) experience as simple as possible. Their amicability and expertise helped allay first-time buyer fears and put me in a position confident to proceed. I would thoroughly recommend these two to anyone looking for a house.
Good afternoon, Thank you for highlighting Claudius and Oliver’s expertise. We’re delighted they were able to guide you confidently through your first home purchase. Wishing you every happiness as you settle into your new home. Kind regards, Cubitt & West Crawley
5/5
GoogleThe entire experience from the first time of contact displayed a high level of professionalism. I was greeted warmly by Sophie, who I was completely impressed with her professionalism and customer service. Thank you Sophie, for your excellent, friendly, helpful, and amazing customer service.
Hi Mary-Anne, I'm delighted to hear that you found Sophie to be professional and friendly. I'll be sure to pass this on to her, and thank you so much for taking the time to leave a review. Best wishes, Branch Manager Cubitt & West Crawley
5/5
GoogleWe had the pleasure of having a viewing in Crawley with Sophie this weekend. She is a professional, knowledgable and friendly person. She is honestly the FIRST agent we have dealt with in the last 3 months that was professional, punctual and helpful. You have a piece of GOLD in Sophie and believe that she must be an asset to your company. Thanks for all your help Sophie.
5/5
GoogleI just wanted to say that Yasmin & Ciaran made the whole experience of renting out our property very easy and straighforward. We had excellent communication from them and the whole process was very efficient. We would definitely recommend them.
Dear Deborah, Thank you for your review! We're delighted to hear that Yasmin and Ciaran made the process of renting out your property smooth and efficient. Your recommendation means a lot to us. Best wishes, Cubitt & West
5/5
GoogleLiam was brilliant from start to finish. Cant quite put into words how grateful we are to him, as first time buyers we wouldn't have been able to get our house if it wasn't for his help. Also a huge thanks to Dan Ryan for sorting our mortgage out quickly and hassle free. He explained everything and made the process super easy. Will definitely be using Cubitt & West in the future.
Hi Dan Thank you for your kind review about Liam and Dan. It just goes to show that Cubitt & West are truly there to help and guide you through the process which can be daunting as first time buyers! We wish you luck in your new place. Best wishes Becky Jennings Operations Director, Cubitt & West
5/5
GoogleYasmin, Sophie and Ciaran have all been fantastic. They are very professional, super friendly and really efficient. I have been so impressed by how good they have all been and would definitely recommend them and Cubitt&West to anyone who is looking to let out or rent a property. Thank you all for making this a stress-free experience for me.
Good afternoon, Thank you so much for your kind review. We are delighted to hear that Yasmin, Sophie and Ciaran made such a fantastic impression and helped make your experience with Cubitt & West smooth and stress-free. Your recommendation means a great deal to us, and we’re truly grateful you took the time to share your experience. Wishing you all the very best. Warm regards, The Cubitt & West Team
5/5
GoogleIt’s been a pleasure selling for the second time with qubit&west crawley. I can say that they are the best estate agent in town. Staff is very friendly and the manager Nicole was a star. She managed to sell pretty quick both times. For this reason, I am rating it five star the whole service
Hi Ervin, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how friendly you've found everyone to be. Best wishes, Cubitt & West.
5/5
GoogleThe lettings team at Crawley are phenomenal. I would like to thank Aden, Ciaran and Sophie for providing such a pleasant and smooth experience. They are very friendly, helpful and a highly professional team. The communication was spot on throughout the whole process. Cubit & West are highly recommended. Best wishes, Usman
Hi Usman, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how pleasant and smooth they've made the journey for you. Best wishes, Cubitt & West.
5/5
GoogleOli had great communication with us. He made our life easier. When we were worried he put our mind an ease. Even called us after we had moved to make sure we were happy. Great service. Would recommend Cubit and West.
Hi Denise, Thanks for your review, we're delighted you're happy with our service. Our goal is to help our customers through what we know can be a stressful time. Best wishes, Cubitt & West
5/5
GoogleVery good experience purchasing my wife and I's first property from this estate agent. The process was very quick, efficient, and straightforward. Claudius and Juliana in particular were a massive help, answering any questions we had and keeping us in the loop of each stage so we weren't left wondering. Amazing service from a buyer's point of view.
5/5
GoogleCubit and West were fantastic from start to finish. Communication was clear and timely, the team was professional, and the quality of their work really stood out. They paid attention to detail, handled everything efficiently, and made the whole process easy and stress-free. I’d definitely recommend them and will be turning to them again in the future.
Hi Philip, Thanks for taking the time to share your positive experience. We truly appreciate it! Thanks again, Cubitt & West
5/5
GoogleThanks to Ciaran Street (Lettings Manager) and Sophie Charman (Lettings Negotiator),Cubitt & West managed to swiftly secure new tenants after the original tenant pulled out at the last moment. Very happy with their service, always polite and speedy in responding to my queries. Well recommended.
Hi Chris, Thank you for taking the time to leave a review. It's great to hear that you feel our agents have been helpful. Thank you for your kind words about our team. All the best, Cubitt & West
5/5
GoogleAs first time buyers we didnt know what to expect when buying our first home. We contacted lots of agents in crawley but after speaking to Liam at the crawley branch we knew that we wanted to buy our forever home from them. Liam is an assett to the team, he is kind, friendly and helpful, we viewed various properties and asked 100s of questions but nothing was ever to much trouble and we are now in the process of buying. He advised us that Dan in branch could help with our mortgage and we are so grateful for this, dan has been so patient he has so much knowledge and has been amazing supporting us through the process of application. Both Dan & Liam call you when they say will and are so approachable. We cant thank them enough for all they have done to help us! EditDelete Share
Hello, Thank you for taking the time to leave a review. Best wishes, Cubitt and West
5/5
GoogleGreat experience with Cubitt & West Crawley, especially Yasmin. Yasmin went out of her way to help with the whole letting process and made everything so much easier. Really appreciate her help and would highly recommend!
Dear Arturs, Thank you for your review! We're glad to hear that Yasmin made the letting process so much easier for you. Your recommendation means a lot to us, and we're glad to have been able to help you. Best wishes, Cubitt & West
5/5
GoogleSophie and the team were very helpful in ensuring I found a rental property for my job start date. They were very professional and worked very fast, would definitely recommend. Thanks to the team for their help!
Hi Daniel, Thank you for your kind review - we will pass this on to Sophie and the team! We're thrilled to hear that we could help find you an ideal rental property and we're always here should you need us again in future. Best of luck, Cubitt & West
5/5
GoogleHaving had a less than satisfactory experience with another Crawley estate agent, we were lucky enough to encounter Cubitt. Absolutely first class, I couldn't recommend them highly enough. Made a very difficult sale go through. Efficient and ultra professional, with a very clear organisational structure, which means you are always dealing with the right person at every stage of the sale.
5/5
GoogleCubitt & West Crawley has been amazing! We were so apprehensive regarding selling the process, but Steve came to our home, made us feel comfortable and went thought the whole process. Recommended them to our friends and family. Thank you.
Hi Joshna, Thanks for leaving us such a lovely review, we really appreciate it. We're honoured to hear that you would recommend our services to others. Best wishes, Cubitt & West Crawley Estate Agents
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Yes. In The Trusted Agent 2026 awards: Cubitt and West, Crawley won Gold; Cubitt and West, Brighton won Trusted Agent; Cubitt and West, Crowborough won Trusted Agent.
