Trusted Agent profile · Crawley
★★★★★
148 reviews across 1 platform
57 High Street, Crawley, RH10 1BQ
Connells Lettings's office in Crawley, at 57 High Street, is rated 4.4 out of 5 across 148 reviews on 1 platform, including 148 Google reviews rated 4.4.
Every review we hold for the Crawley office, from every platform, shown as written. First names only.
5/5
GoogleFantastic support and service from start to finish during our rental property search. Efficient, friendly, professional, great communication and genuinely caring about our situation and timeline. Highly impressed!
Dave Downey thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleOliwia and Wendy were fantastic, from the first viewing, right up until I moved in. Any questions I had, they did their best to answer, if they did not know, they found the answer and reverted back to me. Even after I moved in, they are still helping me.
5/5
GoogleGreat service, helpful with all my questions and queries and very friendly. Would definitely recommend using Connells Crawley!
Thank you for your brilliant 5* review and thank you for your recommendation John. Best wishes, Lucy, Customer Relations.
4/5
GoogleThank you to Michael who helped push a complicated sale and purchase through to exchange (soon to be completion). We are very grateful for his support in such a stressful time, especially as he was unwell at the time! DaniellePositiveProfessionalism
5/5
GoogleGreat service from the guys at connells would recommend them highly, made the sale a super easy process
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAt Cornell Crawley, there services and response to enquiries and cu. Client care is top notch.. They dedicate their time to as if you are the only customer they have. Well done and keep it up.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery disappointing service I should go elsewhere if you require a professional service and staff with communication skills . My daughter (a professional) found a studio flat she wished to rent in Zurich House Crawley. I received a call from her requesting I be guarantor for her which I agreed I understand the person I needed to speak with was Chris, I left a message however he did not return my call . My daughter keen to push forward managed to get an appointment for a viewing which she attended today with Chris. She loved the property and told she would be able to move in on June 13th she was elated and keen to get the paperwork sorted so called the Horsham office and spoke with Ben. Ben informed my daughter the property had already been let and a deposit paid . My daughter was very upset at this as she had taken time off work for this viewing . On calling Chris to enquire if this was true his response was yer it's not my problem , this is how it works ? Is that so ? I can only say I'm grateful the staff I employ to do not share this attitude absolutely disgusting . Thank you for the warning as I wouldn't want my daughter living in a property run by agents with this attitude .
1/5
GoogleThis must be the worst and most unprofessional estate agent in Crawley and if not in the UK. As a portfolio landlord for many years we had one of our tenants dealing with this company and their recommended lawyer for purchasing a property, we have never experienced or heard of such unprofessional company and behaviour of the current branch manager in all the years we been in the business. They have let our tenant down, which has had a snowball effect on our new tenants. They have completely failed in communicating with their buyer, so has their recommended legal company and this has now resulted in the seller finding a new buyer despite Connells having incorrect contact phone information for our tenant and didn’t reach out by email, also the recommended solicitor also failed by acting in good faith on behalf of the buyer who had the offer accepted in March and we are now in August. Our tenant went to the estate agent branch to complain and was told to leave the shop and she is no longer buying the flat. So if you are a seller or a buyer we would highly recommend to stay away from this extremely unprofessional Connells branch.
1/5
GoogleThe staff at Connells are seemingly incapable of communicating with each other, let alone with the buyer and seller. We felt completely in the dark and would hear one thing from Alex and then a completely different thing from Neill two days later. In the painful seven months we had to deal with Connells, we did not receive a single unprompted call back that wasn't predicated by days of chasing and leaving messages, leading to delays that pushed us dangerously close to the edge of our mortgage offer expiry date. A frustrating experience to say the least, and one I wouldn't wish on anyone else, hence the public review.
5/5
GoogleWe was on with a separate agent in crawley, but Ben and the connells team got us sold and complete very quickly , would definitely recommend Ben and appreciate the help
5/5
GoogleExcellent company,Excellent agents, specially Chloe Hewson! Thank you very much for helping us!
Thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIts been an excellent experience with connells. Their sales team is professional and Supportive.
Thank you for leaving us your superb 5* review Asif. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey services they rendered was very good. And they house is so comfy and nice. Thank you for services. I will still Connells over and over again.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe just brought our first home, Ben was brilliant the whole time giving us regular updates, big thanks to the connells team
5/5
GoogleBen and the team were fantastic, we sold through Connells 6 months ago and they took all the stress away from us.
1/5
GoogleHi, I've had an appointment for a house viewing in Crawley with Olivia. The appointment was for 17:30. I got there at 17:15. At 17:45 after no one showing up I rang the office and spoke to an employee. He suggested to try knocking on the door and after doing that the tennant answered saying that he got a message and the viewing got cancelled. We did not have a cancellation message. All of this was done with the employee in the office on the phone. The person in the office asked me to wait 'till he contacts the agent. I waited till 18:00 while trying to call your office again. After 10 calls the call got picked up and hung up immediately. This is my first contact with Connells and am completely disappointed with their services as the viewing was a waste of time for miself and my wife. This was not what I expected from such a well known and established company as this. Complete lack of professionalism and business manner.
5/5
GoogleWe are hugely grateful to Oliwia and Wendy for their help getting our family its new home and for not simply trying to 'sell' us a place. It was clear from the start that understanding our needs was part of their work. It was perhaps more starkly clear how good they are as I had met an agent from another company a few days previously. It was therefore a breath of fresh air that Connells were informed, clearly took ownership of queries, and were working to envisage us in the property and how this would or would not work, rather than resorting to smiles and comments about the 'potential' of the property. They have been, throughout, most understanding, patient and approachable - that alone makes all the difference in this stressful endeavour.
5/5
GoogleWendy and Oliwia as a team hit all marks. Irrespective if you are a perspective tenant or a landlord solutions to both upfront rental issues as well as general upkeep have been well organised. As a landlord Wendy has helped me take care of my property even though i live over 8k miles away ensuring that tenants are listened to with a understanding of best for all approach. I would highly recommend both Wendy and Oliwia for both Tenants and landlords alike. Many thanks guys
1/5
GoogleNo response. Terrible service. Would never recommend.
Hi June Lu, we are sorry to hear about your experience. We value your feedback and would like to address your concerns. Please contact us at complianceresidential@connells.co.uk so we can further assist you. Kind regards, Lucy, Customer Relations.
4/5
GoogleConnells were very professional in the sale of our house, Was very helpful throughout the whole process will recommend them to friends. Big thank you to Cheryl and Patrick 🌟 …
5/5
GoogleOliwia and Wendy were brilliant. They helped me find the rental property for my family. Fantastic support easy to talk to. Appreciate all their help very much. Thank you 🙏🙏🙏
5/5
GoogleOur Estate agent Ben was really helpful throughout the whole process of selling our property
2/5
GoogleWe tried to buy a property with Connells Crawley branch. After putting in an offer of the asking price, Connells tried to force us into taking a mortgage with them, which we refused. Connells then prevented our attending their office to show our financial viability, which we subsequently emailed to them. We were told the seller accepted our offer, we just needed to prove financial viability. The day before the appointment Connells called to say the seller wanted to sell to their cousin and we had to wait five days to see if the cousin could get a mortgage. We suspected this was a LIE and contacted the seller who confirmed their cousin was not buying the property. The seller called Connells who confirmed they LIED to us. Another offer was made and accepted 13 days after our formal offer, which after speaking to the seller we realise was not put forward in the appropriate manner. Do not trust Connells, they are only interested in selling mortgages and will tell devious lies to do so. Sellers beware, Connells may be less than truthful to persuade you to accept an offer just because the buyer is getting their mortgage.
5/5
GoogleOlivia was so helpful and got all the info sorted for me quickly so I could move in as soon as possible very happy with their service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells Lettings's Crawley office has 148 reviews across 1 platform: 148 on Google.
Connells Lettings Crawley is rated 4.4 out of 5 across all 148 reviews, and 4.4 out of 5 on Google from 148 reviews.
Connells Lettings Crawley, 57 High Street, Crawley, RH10 1BQ.
