Connells Lettings reviews

★★★★★ 5/5

Google

Thank you Connells Crawley for all your help during my sale process. From the initial contatct I experienced nothing short of professionalism, dedication, expertise and knowledge from all people I came into contact with. They found me a buyer within 5 days from taking on my property. When this sale failed (because of my solicitors), they found another buyer withing 8 hours from the previous buyer's withdrawal! During the entire process they have been very supportive and nothing was too much to ask. They have done more than my own solicitors, and I'm sure without Doug and his colleagues I wouldn't be a happy owner of a new property. Connells is more than an estate agent, they really care about their clients, and do everything humanly possible to help you out. I would recommend Connells to everyone who is thinking of selling the property. These guys really know and understand how this business works.

Iwona · 15 October 2024

★★★★★ 5/5

Google

Doug and his team were fantastic with the purchase of our new family home, good communication, kept us informed all the way through to us picking our keys up

Lisa · 15 October 2024

★★★★★ 5/5

Google

Very welcoming and friendly team, had a great experience start to finish in applying for my first rental property. Sarah was very warm and supportive, very professional and I was most grateful to have her handling my application. James was very knowledgeable and friendly, great service overall would highly recommend!

Z · 25 August 2023

★★★★★ 5/5

Google

Recently went through the buying process and a friend recomended I see Martin. He was a great mortgage advisor and was friendly, easy to deal with and professional.

Callum · 1 October 2024

★★★★★ 5/5

Google

What an AWESOME experience from start to finish. Connells (Callum in particular) have been a pleasure to work with. Nothing was ever too much trouble for them and they always went out of their way to assist us with having contractors coming to our new home to provide quotes whilst waiting for completion to take place, to gifting us with a "Welcome to your new home" gift box (what a treat and surprise). I would highly recommend their services to anyone wanting to purchase a new property. Thank YOU Connells!!

Lyn · 25 July 2024

★★★★★ 5/5

Google

Doug and his team have been polite, professional and proficient. They got to work immediately and found a buyer quicker then we anticipated. I can highly recommend them !!

Wayne · 17 August 2024

★★★★★ 5/5

Google

I cannot recommend Connells enough for their assistance with renting my property. Specifically Chloe, who has been fantastic, right for from the beginning and throughout the whole process. She was proactive, communicative and answered all the questions I had with great care and attention which was greatly appreciated at what was otherwise an incredibly stressful time!

Lara · 24 April 2025

★★★★★ 5/5

Google

Connells helped me rent an apartment in Crawley. Special thanks to James and Sarah for the well-organized and quickly completed work! This is my first rental experience in the UK and it's definitely positive

Igor · 28 December 2023

★★★★★ 5/5

Google

I’ve been looking for a property around Crawley/Horley/Copthorne area, as I’m relocating for my new job based at Gatwick. I’ve registered with a good few agents in the area and have now viewed about 10 or so properties. Connells have been …

Matcha · 16 August 2025

★★★★★ 2/5

Google

We put our property on with Connells Crawley at the end of October. Didn’t realise the contract is for 26 weeks. The company have made no effort despite me calling them requesting more frequent updates. Told me the market is really quiet, contradictory to what other agents report. Disappointed by thier lack of effort, they don’t appear to really care. Shame as liked the sales pitch but unreliable and as soon as we can we will end our contract with them

Donna · 27 January 2024

★★★★★ 5/5

Google

Kirsty, Callum and Nicole provided myself and my family with great support in purchasing a property! They went above and beyond whilst maintaining great communication every step of the process.

Kwasi · 26 November 2025

★★★★★ 1/5

Google

AVOID AT ALL COST!!! Connells Estate Agency in Crawley became has never been the best agency, but became the absolute worst since the branch was taken over by Loren Rayner - Loren is the most incompetent, unprofessional, lying, ignorant and negligent creature you have/will ever meet, she i lacking any manners whatsoever. Avoid the agency, their mortgage advisors and solicitors at all cost - the same traits applied to all of them -- they make loads of mistakes, lie straight to your face, delay everything that can be delayed, wouldn't answer your e-mail and phone calls, and simply will screw up you deal just before the completion date. I am reporting them to Ombudsman! AVOID AT ALL COST!

Aynura · 25 August 2022

★★★★★ 5/5

Google

Chloe@Connells was absolutely brilliant from start to finish. We didn't make it easy for her either!! The whole process from enquiring to getting the keys, she was there for anything we needed. 100% would recommend based on her service alone.

James · 10 August 2025

★★★★★ 5/5

Google

We want to said Thank you Piyush Sharma and Thank you Ray Rodrigo and Thank you Ben that help us on 3 purchase . We pay one time and they work for us 3 time . This is possible because Connells offer Connells for life. Piyush, Ray and Ben was professional and have the paichent to explain all that we ask. Thank you again. Connells is the BEST.

Gliga · 25 August 2023

★★★★★ 5/5

Google

Martin Binstead was very helpful throughout the mortgage process and very knowledgeable - would definitely recommend!

Matt · 17 August 2024

★★★★★ 5/5

Google

After viewing several properties at the weekend we finally found our dream home through Connells. Callum Hames , who showed us the property was polite, professional and friendly and answered all our questions effortlessly and made us feel …

Ellen · 16 July 2025

★★★★★ 5/5

Google

Thank you to Callum at Connells. He offered great advice and exceeded expectations!

Ewan · 1 October 2024

★★★★★ 5/5

Google

Connels have been great over the last year. I was selling my late parents house and there were many hiccups along the way, but Cheryl was always available to help and went out of her way to make the transition as smooth as possible! Thanks to Cheryl, Patrick and all the staff at Connels crawley 😊 …

Gemma · 26 August 2019

★★★★★ 5/5

Google

Josh was easy to contact, always helpful and incredibly supportive

Matt · 15 October 2024

★★★★★ 5/5

Google

Patrick was really nice and instantly put me at ease. He was well prepared as he showed me similar properties that were up for sale so we could both agree on the asking price. He also put me in touch with their in-house photographer and the mortgage advisor both who I was able to see the following day.

Julie · 26 August 2018

★★★★★ 5/5

Google

As a first time buyer I needed a lot of support and guidance. The team at Connells Crawley have been so readily helpful and proactive, and have answered any questions I have had along the way.

Jaxon · 11 July 2025

★★★★★ 5/5

Google

As a Canadian expat buying my first home, I thought I would have to jump through hoops to find a mortgage. But Laurence Spencer-Butler and the team at Connells walked me through step by step and managed all of the annoying bureaucracy. I cannot recommend this branch more. I had prepared myself for a difficult 3 months arranging my mortgage and moving, but hiring Laurence has made it so easy and smooth. He took his time and has been so patient with all my repetitive questions - I know for a fact he has my best interests at heart. Don’t even think about going anywhere else!

Kelsey · 25 August 2021

★★★★★ 5/5

Google

Thank you to Chris and Wendy who helped me find my new home. I couldn't recommend them enough. Chris had shown me quite a few properties until I found the perfect place for me and my children. Once we found the place that was perfect for me, the process was very quick, and both Chris and Wendy helped with any enquiries I had, and dealt with any problems in an efficient and effective manner. They are extremely helpful and I am very happy with the service they have provided from start to finish. Overall, they are amazing, friendly and couldn't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

Roxanne · 25 August 2021

★★★★★ 5/5

Google

Superb service from the Connells Crawley team, with special thanks to my primary agent, Chloe. Her efficiency, professionalism, and consistently positive attitude made the entire process smooth and stress-free. Thanks to her dedication, I …

Ronnie · 16 July 2025