Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSimple and easy to use
We were recommended to use Urban for our student Let. Although we advertised it later than would be the norm, we did get the room rented out very quickly
Bryan · 7 April 2016
Agent replied · 19 June 2024
Dear BryanThank you for your review, we are pleased to hear you found the website easy to use and let your property quickly.Last month over 40,000 tenants used just one of the portals we advertise on, including groups of students looking for their next house or flat share.Thank you for choosing urban.co.uk!Harriet BrownMarketing assistant
★★★★★ 5/5
TrustpilotFantastic service
Extremely efficient, helpful and always willing to answer my every query. A pleasure to work with and I will definitely be doing so again in the future. Highly recommended!
Cole · 1 March 2016
Agent replied · 19 June 2024
Hi Cole,Thank you for the great review. The customer service team are always on hand to help wherever they can - there's not much that we can't help with! Our seven-day-service means that we are able to handle any query that you may have quickly and efficiently. We look forward to working with you again in the future. Thank you again for the great review. Polly RiversMarketing Manager
★★★★★ 5/5
TrustpilotExcellent, attentive and ultra prompt service
I needed lots of help uploading photos etc and was delighted with the ease with which the guys at Urban sorted it out for me.
I'd recommend them highly.
Gayle · 7 September 2015
Agent replied · 19 June 2024
Dear GayleThank you for your review. It's great you let your property so quickly.Although we are an online company we aim to exceed expectations with personal customer service, it's extremely important to us to ensure we are easily accessible over the phone. Thanks again and we hope we can help you again in the future!Kind regardsAdam MaleCOO
★★★★★ 4/5
TrustpilotSolid Online Service
urban.co.uk are good. If you're considering an online agent give them a try. They were referred to me bu a friend and I have no complaints.
Brian · 1 February 2019
Agent replied · 19 June 2024
Dear BrianThank you for your review. We have over 5000 landlord customers across the UK and the majority come through recommendation and word of mouth so its always great to hear that people are referring us.We look forward to working with you again!Adam MaleManaging Director
★★★★★ 5/5
TrustpilotVery good company
Used Urban over last few years to let property. Fast response to adverts. Urban very helpful if I had problems. Will continue using them in future
Landlord · 1 February 2019
Agent replied · 19 June 2024
HelloThank you for your review. Our technology is designed for getting tenant requests to view properties efficiently across to the landlord. We have spent 10 years refining this technology and we have lots of staff on the phones ready to take calls from enquiring tenants as well. Its great that it has worked so well for you. Thanks againAdam MaleManaging Director
★★★★★ 4/5
TrustpilotVery good but basic service, nice friendly staff
Urban were clear and prompt in the service they provide. It's a very different experience to using a traditional estate agent in that you are much more hands on as a seller, but we quite liked this as had the time and energy to be in control. The staff are very quick to reply and always available to speak to.
Marianne · 19 October 2016
★★★★★ 5/5
TrustpilotEasy to use, reasonable price, good response.
We have used USandL on a number of occasions and have found them easy to deal with, their computer systems user friendly and most important we get good enquiries.
Fred · 25 June 2013
Agent replied · 19 June 2024
Dear Mr McLeod,Thank you very much for taking the time to review our service.Great to hear you find the upload system easy to use and most importantly that our marketing coverage has proved successful for you.Sarah MaleUrban Sales and Lettings
★★★★★ 4/5
Trustpilotselling can be stressful
Through the process of selling I was let down several times. The personnel at urban espevially Oliver and Olivia, we're always polite professional and supportive in their manner.
Sharon · 23 July 2016
Agent replied · 19 June 2024
HI Sharon, Thank you for your great review - I have passed your kind message on to Oliver and Olivia. It's great to hear positive feedback about them, they really are two of our shining stars here!Congratulations on your new home, and thanks again for the kind review, Polly RiversMarketing Manager
★★★★★ 5/5
TrustpilotEasy, cheap, sold in 3 days.
Easy to deal with. Answered a couple of queries with the process quickly. Easy to speak to a human. Called up post-sale and asked if everything gone OK
Chris · 27 October 2015
Agent replied · 19 June 2024
Hi Chris, Thanks for taking the time to write a review for us. As an online agent, we feel the personal touch is really important so it's great that you found it easy to speak to us! We are passionate about customer service and believe that building good relationships with our customers is vital.Thanks again, Polly RiversMarketing Manager
★★★★★ 5/5
TrustpilotAn excellent service.
Urban lettings was recommended by a friend. It was very straight forward to use the website and our property was let within 24hrs. What more can you ask?
N · 13 September 2015
Agent replied · 19 June 2024
Dear Mr McConnellThank you for your reviewWe love to hear that we are being recommended!Thanks again for your review.Adam MaleCOO & Co-Founder
★★★★★ 5/5
TrustpilotUrban.co.uk online estate agents
It was the first time I have used urban.co.uk and found the whole process to be quick and easy to use. The response I received from potential tenants was great with 10 enquires within the first 5 days after the property advert went live. I would recommend urban .co.uk - online estate agents to anyone looking to rent their property.
David · 8 April 2015
★★★★★ 5/5
Trustpilot5 star indeed
Sold last week, saving 5k in fees. I used professional photos and had a floor plan drawn up as part of the package. I was happy to do my own viewings and excepted an offer after about 5 viewings. It was little hassle and well worth it for such a big saving! The service was excellent and would certainly recommend!
John · 4 April 2014
★★★★★ 4/5
TrustpilotGenerally good service.
USLOE is generally good but they do not advertise your property longer than 2 months, this condition is found in the small print, after you have made payment.
Mrs · 13 March 2014
Agent replied · 19 June 2024
Dear Mrs Bonsu,Many thanks for your review and taking the time to provide feedback for us.Any property listed for let with us is advertised for a three month period, however the average property listed with us is under offer within 3 weeks. We list any sale properties for twelve months, however a property listed for sale with us is typically under offer within 3 months. The purpose of our service is not to advertise for a period of time but to let or sell your property as quickly as possible. If your property is priced correctly it will do so within the average time frame and we are on hand seven days a week to assist you in a successful let or sale.Kind Regards,Bethan ForbesHead of Sales and Lettings
★★★★★ 5/5
Trustpilotgreat service...
used them for the first time and had 6 enquiries, leading to a successful let within a week. I will have no reservation in using this service again.
Mr · 9 August 2013
Agent replied · 19 June 2024
Dear Mr Woodeson,Thank you very much for your five star review.Great to hear the marketing coverage generated a good level of interest and that you will be using the service again!Sarah Male, Urban Sales and Lettings
★★★★★ 4/5
TrustpilotGood Experience, Easy & Cheap
Good experience using urban to market my flat and reference. Managed to get tenants swiftly and for market price without the costs of high street estate agents.
LH · 28 April 2016
Agent replied · 19 June 2024
Hi LH, It's great to hear that we were able to help with the marketing and subsequent referencing of your tenants. We believe that we offer a comparable service to that offered by high street agents, for a fraction of the price. Our customer services team are on hand seven-days-a-week to help our landlords (and tenants) through the process of letting a property, and we helps progress the service quickly and effectively. Many thanks for your kind review.Polly Rivers, Marketing Manager
★★★★★ 5/5
TrustpilotUrban great agents
Why do people go to high st estate agents when they charge a fortune tell porkies always on the other line or they,ll ring you back and never do.They only advertise on rightmove and zoopla well our experience with URBAN was great always there to answer your calls.AND less than £400 to sell a £230,000 house.10/10 says it all.
Mick · 19 June 2015
★★★★★ 5/5
TrustpilotExcellent service, easy to use, and very accessible.
Was very pleased with the results, our property was let immediately superb result.
Definitely would use again.
Staff were very helpful, but was so easy to use.
Stephen · 12 February 2014
Agent replied · 19 June 2024
Dear Stephen, Thank you for taking the time to review our service, we take customer service very seriously and its great to see that it makes a difference.Thanks again,RegardsSarah
★★★★★ 4/5
TrustpilotWe found the right tennants
Weekly updates were useful and the system of emailing contact details at the same time as the phone call were invaluable.We would use your service again.VM
Valerie · 30 July 2016
Agent replied · 19 June 2024
Dear Valerie, Thank you for your kind review, we look forward to working with you in the future. Kind regards,Rhian Critchley - marketing assistant
★★★★★ 5/5
TrustpilotI chose the premium package as it was…
I chose the premium package as it was the first time I rented out my flat. I found them very helpful and efficient and will definitely use them again next time around. I would go for the same package again as the ability to sign the tenancy agreement online saved a lot of time and hassle.
Angus · 22 August 2018
★★★★★ 5/5
TrustpilotReally impressed!
Really impressed with how friendly, helpful and quick to respond all the staff i spoke to were. Will definitely use them again and highly recommend them.
Cheryl · 7 January 2016
Agent replied · 19 June 2024
Hi Cheryl, Thank you for the great review!We understand that whether you are selling or letting your property, any delay can be very frustrating, so the Customer Services team work really hard to ensure that you are never left without an answer. We are available seven days a week, so there is never a break in our service, if you have a question on a Sunday afternoon we are available to answer it. Thank you once again for the kind review, it’s great to hear that you would recommend our services!Polly Rivers, Marketing Manager
★★★★★ 5/5
TrustpilotBest online agency
Best online agency I have used and IHave tried a good numbere.Why are they better?The help I needed setting up the advertising was immediately given with no fuss. The quality of the enquiries was much better than those I had previously saving much time wasted with applicants who had no hope of passing referencing. Thank you URBAN.
Bernard · 4 August 2017
★★★★★ 4/5
TrustpilotDefinitely use again
Great website nothing negative to say...customer service excellent! although website was playing up when I tried to action references..one phone all and it was resolved immediately
Ellie · 12 November 2015
Agent replied · 19 June 2024
Hi Ellie, Great to hear that you had a positive experience with us - It's good to hear that our customer service team were able to assist with any technical issues, we aim to always provide an efficient and speedy service! Many thanks for the great review, Polly RiversMarketing Manager
★★★★★ 5/5
Trustpilotvery happy with urban letting great way to get property seen at good price,
a great way to advertise your property at a good price ,to get on the main property sites at the amount charged is brilliant,will use again.
Martin · 2 August 2014
Agent replied · 19 June 2024
Dear Mr Thorniley, Thank you for your kind feedback. As you know we advertise on Rightmove , Zoopla and many other sites and find that this coverage is a quick and efficient way to effectively market properties for let and sale. We are finding our average time to sell or let a property is less that our high street competitors now. We are glad the service is working for you!Thanks again for your feedback, Adam Male
★★★★★ 5/5
TrustpilotGreat service at a great price
Could not have asked for more, we had full control of our listing knew exactly how much interest we had in our property.
They were more than happy to answer any question we had, and assist us when needed. All this at a very competitive price, saving us thousands of pounds over a traditional high street estate agent.
Julian · 12 May 2014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
