Urban Lettings Coventry reviews

★★★★★ 1/5

Trustpilot

Totally rip off and sell my personal data

They have recently changed their name to Dwell Estate Agent under same management and staff. I was a tenant lived in a property for 5 years, and I was asked to move out by section 21 and after I moved out, they tried to find any excuse the rip off my deposit and they used my personal information to open an energy account for the same property after I moved out.

I · 4 April 2026

★★★★★ 4/5

Trustpilot

Urban UK Level of Customer Service

I dealt with Frederick from Urban UK for the letting of 2 of my properties and as I reside in Australia almost all correspondence was done via email. I found Frederick to be efficient and courteous and to provide value added suggestions on the marketing of the properties (advertisement wording, relevant local details etc.) and also helpful when drafting the tenancy agreement hence I thought this worthy of a 4 star rating.

Customer · 11 May 2024

★★★★★ 5/5

Trustpilot

A supportive fantastic service

I liked the one off payment to sell my house and felt a bit apprehensive selling online. There was no need to worry as the customer care service is outstanding and supportive, helping with bookings and guiding me through procedures. They were always available and responded straight away with queries. It was fantastic as I was in control of when viewings could take place and I got to know my clients from the start. I have saved a lot of money using Urban and it has been a stress free process finding a buyer. I had 12 viewings and had an offer in 4 days as the property details go onto the main sites.I can highly recommend using Urban as I felt guided and supported throughout.

Jacqui · 29 July 2016

★★★★★ 5/5

Trustpilot

Very good experience.

If you have sold items on online auction websites, have access to a decent camera and willing to conduct viewings then you can save a lot of money. You choose what to write in the ad. By looking at other adverts you get a sense of whats good and whats not. My advert was online within a short space of time. Further changes to description and photos take a day to take effect. I received details from interested parties via email/text and would then contact them to arrange a date and time for viewing. Saturdays was the most popular day. I'd let the viewers into the property to view by themselves then after 10 minutes I would walk in and talk to them and answer any questions in a professional manner. I advised them that any offers be passed to the estate agent as its best not to get too personal when talking about money. My advert was a success with 3 offers one which exceeded my asking price by £5k. Solicitors details where then shared and that's it. All down to the solicitors to sort out among themselves. I would definitely use this service again.

WJoe · 29 July 2016

★★★★★ 5/5

Trustpilot

Great experience and low cost way to sell your home.

To be honest we thought it was all too good to be true, no percentage taken from the sale of your home and just a small one off fee at the beginning. We took a chance a gave it a go and all we can say is that it was a great experience and our house sold, in fact we had a number of offers and Urban helped with all the negotiations and queries. Every time we rang we had a friendly voice at the other end of the phone to help with the sale. A special mention to Harriet who we spoke to most of all and was always so helpful and understanding. Thanks for everything, we can now relax.

Simon · 19 May 2016

★★★★★ 5/5

Trustpilot

Better than traditional service at a modern price!

Saved me £8,200 in fees and gave me better service than I have had from traditional agents in the past. Enquiries were sent to me instantly by text and email, any of my queries were replied to by email within the hour and every time I called I not only got a quick answer from a friendly knowledgable staff member but they resolved my queries quickly as well. Obviously, Urban charge a fraction of a traditional agent's price but they are also between 25% and 50% cheaper than their online competitors. If you go with a highly advertised online brand you are paying more to build that brand and to advertise it. You won't get a better service than Urban so don't waste your money elsewhere would be my advice. The irony is that all agents use the major online portals, which Urban will even help to bespoke for you, and these are the only brands that matter (not the brand of the agent giving you access to the portals). I would thoroughly recommend Urban when you are selling your house. Why pay more for a lesser service or a more highly advertised brand? M C - North Hampshire April 2016

Michael · 19 April 2016

★★★★★ 5/5

Trustpilot

Happy first time user

I have been letting property for many years and decided that the cost of using a high street letting agent far outweighed the benefits so I took the plunge. Really glad I did. My property was seen almost immediately on the big websites which was what I wanted and almost all of the many enquiries turned into viewings - everyone who viewed were very suitable tenants and all of them wanted the property. I was left in the enviable position of being able to choose - in my case always first come, first served. Mine was a very positive experience - everyone I spoke to at Urban was extremely helpful and very patient (particularly Olivia) with me as a total newbie to this style of letting. I have made a huge saving and got to meet all prospective tenants. If you are considering using this excellent service it may help you to know that the feedback I got from those viewing was that my description was clear and honest and my photos really showed what the property was like. This helped to save mine and the viewers time being wasted by the property not being what they expected.

B · 11 April 2016

★★★★★ 5/5

Trustpilot

Urban.co.uk help me out once again

Thank you to the staff at Urban - especially Oliver Burnie - for the excellent service that they do in advertising our properties. Nothing is ever too much trouble and they are polite, fast and efficient. What more could one want? Have found excellent tenants for one property and when I've updated the other, then that will go back onto Urban. Also, one of the buy-to-rent properties which we acquired only a few months ago was actually purchased through Urban and that experience was also outstanding.

Clifford · 25 January 2016

★★★★★ 5/5

Trustpilot

Fantastic!!!

I recently used Urban to sell my property and I couldn't fault them. They we're on the phone to me straight away and my floorplan was booked in no time. I had plenty of viewings and quickly managed to find a buyer, we had a few bumps that I thought were going to slow things down but thanks to Louise we managed to get them resolved quickly and the sale completed without any further issues. Would definitely recommend this company for anyone looking to sell!

Alan · 11 November 2015

★★★★★ 5/5

Trustpilot

Amazing service

I don’t normally write reviews but the service Urban has given me selling my house has been truly exceptional and deserving of a 5 star review. From start to finish things were very slick, EPC, floorplan pics etc all sorted very quickly and on Rightmove and all the other big sites far quicker than I expected. First time round the garage was left off the floorplan, which was a pain but in all fairness they had it sorted out within the same day I mentioned it - so no real complaint there. Viewings came in a steady trickle and Urban dealt with the 3 offers we had well, keeping us up to date all the time and getting us a really good price in the end. I want to thank all the team for their hard work on getting the sale through, I know it wasn’t the most straightforward! So thank you all, especially Louise who pieced together a lengthy and complicated 5 person chain with probate issues and pretty non responsive solicitors with real competence. I really couldn’t ask for more from an agent I felt they were the most on the ball of all the other agents involved in the sale and when you think I saved about 5K on a normal high street agent its even more impressive. Thanks again Urban its been a real rollercoaster and with a less proactive agent I think I would have just stayed put!!!

James · 3 September 2015

★★★★★ 5/5

Trustpilot

Very pleasantly surprised at level of service.

I have used this company for the first time since they took over Discount Letting, which I'd previously always used for a simple Tenant Find Service with no Tenant Referencing (I prefer to do the background checks myself). I found that it was just as good if not better than the service it had taken over. Getting my advert online was really easy. Payment was simple and the price reasonable. I was sent an SMS and email for every enquiry. The second tenant who saw the flat took it, but while I was carrying out the tenant checks I had many more enquiries, so if the first tenants had not passed, I would have had a lot more to choose from. A telephone call from Urban to check everything was alright was also very welcome. I cannot fault the service and would highly recommend it for efficiency, control and price. I will be using it for all my marketing in future.

Miss · 26 August 2015

★★★★★ 5/5

Trustpilot

An excellent and thorough service

Urban are great when it comes to selling your home. They are always at the end of the phone and helped me with any queries I had. They send over via SMS and email people interested and deal with all the offers you get, as well as typing up the Memo of Sale. It is a very good price too. Rather than an estate agents 1-1.5% rate on the property you pay a lump sum of around the £500 mark. Harriet was particularly lovely and very efficient.

Laura · 26 August 2015

★★★★★ 5/5

Trustpilot

Amazing Customer Service

I cannot fault the service we have received from Urban. They were hard-working, reliable, professional and diplomatic at all times. Whilst solicitors, buyers and sellers disappeared from trace or simply didn't do what they said they would do (or were supposed to do), Urban kept everything going, plugging away with great diplomacy, earning everyone's respect. I would go as far to say that our sale would not have reached completion without Urban. Adam and the team are in a different league to the high street agents and for a fraction of the price.

Matt · 25 August 2015

★★★★★ 5/5

Trustpilot

A cost effective and efficient service

A very good way to sell your property at a fraction of the cost of an estate agent. There is more work to actually set up your property profile as you do it all yourself, but the plus side is that you are in full control of it. Once you have the profile it is just as effective and can look just as good as one produced by an estate agent. It appears on all the prime websites, and I achieved a sale very quickly. Great value and a very effective way to sell.

Peter · 25 November 2014

★★★★★ 4/5

Trustpilot

Am I BETTER OFF PAYING AN ESTATE AGENT 1500 OR URBAN SALES 70 FOR SAME RESULT

This is the first time I have used Urban Lettings. Yes you have found me a tenant at slightly under what I was asking.The first three days we had a good response, but after that nothing. So I decided to take the offer which was made on the second day. I was informed my add was going on at least 40 different websites . I wonder whey I got such a great response on day i and day 2 and nothing from then on.I would like to know this as I have a few properties across London . One is coming vacant in a few weeks time. Would I use you again? I will take care Tim

Timothy · 9 January 2014

★★★★★ 1/5

Trustpilot

Problem of transparency - Bad customer service - Dishonest - misleading informations

I have been marketing my property with this agency since March, and I have been through many issues not written at all in their websites and terms and conditions : 1- Premium Listing incur an additional charge if modification is not done between 9am-12pm or 3pm-6pm or if the property is removed again to remarket. Happy day you will have to do all the modifications at your work place if your boss allow you to do it, as it is not possible to do it during the evening ( yes you can access your account 24/7 but this will incur you an additional charges outside the specifie times ! a bit confusing ) 2- Premium listing cover only web portal and not mobile phone application, again nothing clear in their term and conditions, and no price displayed for mobile application, you must request it separately. It is not specified anything that true about mobile application but it is not mentioned also cover ONLY webportal which is a double ambiguity when a customer compare with others websites to take their decision, I did find your fees low in regards of others competitors, that means something was hidden behind them, and services offered will not be the same. 3-Pause Button, comment on website stated 1 week, they said that this button will pause the marketing of the property for up to 3 months, and the guidance listed on the website is incorrect ( please take this email as our written confirmation.. I wonder how many customer received this email also or new rules ). It should not take 5 mn to update a website and to avoid confusing customers, which is the case with one of their staff . In this case you should not called this button a "Pause button" as you should not use it if you are on holidays for example. However you should be aware that is button is for people having agreed a sale ( nothing to do with the comments ), easy to put new rules via email when customers has already bought your services based on informations published on your website plusTerms and Conditions, both misleading. 4-Enquiries about properties are sent to you with name and phone, however there is clear concern of quality as they are not in touch with these people over the phone prior to inform the owner. I understood it is not written anywhere that you will provide adress of potentential buyer, but you MUST check that their phone number is correct and even have discussed with them once on the phone for your personal datas base prior to dispatch some scam phone numbers, because end of the day this has cost me lot of money to top up my phone to call them more than 5 times a day. On 4 enquiries, 2 have never answered the phone and even SMS, we have left messages and called them more than 5 times a day, a real waste of my time and this cost lot of money.. On 2 visits we had over 3 months, You were not able to get in touch with one of the people who had visited the property to get their feedback but just leave a message to them, job done!! By the way I have received more letters, business cards, and even home visits from local estate agencies than enquiries, that shows some people are more motivated than your team.an they are checking some opportunities of business on main properties websites everyday instead of ranking their company. 5- Price has increased more than 30% between March an June, and nothing is clearly highlighted on their website for future customer. Was 219+vat changed to 269+vat, premium right move was 39.95+vat changed to 49.95+vat, 3D plans was 19.95+vat changed to 29.95+vat, Sale board was free before now you must pay 14.95+vat. This affects me for example for the sale board as now I have to ay for it an it was free in my package 3 months also. Secondly this also affect me with your proposal of refundingmy fee as today cost is hundred pound higher than the cost 3 months ago costs. Think twice about real impact case by case for each customer epending on the package they have booked and their specific case, like the refund you have offered me. 6-Bad customer service from one specific staff already highlighted to the director and unfortunately I am not able to name here, he is disrespectful, rude and agressive. He wrote to me an email to say that : "as our records show that you did not receive this email, your listing will be updated at no additionnal cost". Are you sending your new rules every days to your customers thinking they will accept them ? 7- Visit of my property has been done by another company, subcontractor in charge of the 3D floor plan I have ordered, I have to write my advert as this was planned, but nobody from the agency has visited my house before. I can not see how you will be able to negociate a price from a buyer without any knowledges of my property, area, features, ect, as none of your staff had visited it before. This should be also highlighted as a difference when you make comparison with street estate agency who conduct themself a property viewing and valuation at the beginning, it is not just about Fees and owner to conduct the viewings at the end of the day but customer expect to see a true comparison between the online services you offer versus street estate agency However I can understand you use a subcontractor for 3D floor plan which is more technical stuff, but the presence of this subcontractor will never replaced somebody of your company. My advert has been removed once posted on this website and I have been hassled by phone calls from your side, even from the director I never heard before, I wonder why? who ask him to call me? for which reason? to do what? to give me a full refund when I lost more in 3 months than what I have paid to your company. Why a genuine review should disturb your company so much, your staff should be more motivated to sell properties, give advice, analyse the statistics, find buyers, and not just sit behind a computer thinking that mai properties websites will do the magic for everybody. You will learn more from your mistakes coming from negative and constructive review, than any positive reviews saying the same things, see outside the box. However your staffs spend a lot of time analysing and answering reviews on this website as you have paid for this service, and you are finally working out all the number and rating to be number one. It is easy to delete genuine customer feedback and keep all the positive one to have an overall good rating, you should have a look at others websites ranking also estate agencies and ask yourself some questions, instead to focus just about this one. My house is NOT SOLD yet but I have paid your company UP FRONT whichever my house is sold or not, I bought and paid full price for your services. The reason of deleting my first review was house not sold !! in which world are we? are you playing with the words? or are you expecting that every customers who sold their house with your company will give you 5 stars ranking and say they save money. Unfortunately my feedback will stay the same, as it is the first impression which count the most, and help to understand if a company work in a professionnal way. When you do business never think you are more clever than your customers as you don't know their backgrounds and experiences and may be not even their ages. After 3 months this cost me more than saving money like people said in their reviews. A street estate agency will be more motivated than your team to sell the property in less than 12weeks and even 8 weeks target or less. As a director, you should better be aware of the behaviour of your team and put correctives actions in place to sort out these concerns, or even do an audit of your company, one negative feedback will cost your company more than just refund the unhappy customer, and you will feel the impact in the next future. I hope you will spend time to answer to my constructive review, as I am a demanding customer, details orientated, and you will say thank you for your 1 star review as you have always feedback to the others customers for their reviews ( the one you have not deleted their reviews ). It is not me to convinced but every customer shopping around on internet to select the correct estate agent to sell the most expensive thing they have in their life, and this can not be in the hands of suspicious estate agencies.

Thierry · 30 June 2013

★★★★★ 5/5

Trustpilot

Great service and value

Sold my property through urban sales last month. Sale went through smoothly and resulted in a saving of over three thousand pounds. The sales manager I was dealing with was very efficient and knowledgable. I have sold using the high street before and this company offered a better service. As I was in control I felt that I couldn't be let down by anyone. I have recommended them to fiends and family and I recommend to everyone else, hence this review. Please note that you do have to do your own viewings which I wouldn't say is a bad thing as you, the owner, are best placed to sell what you own! 5 stars all round and thank you to the team!

Clive · 26 June 2013

★★★★★ 5/5

Trustpilot

Makes selling your property easy and cheap

We found that Urban were on the ball as soon as we registered our property for sale ringing or emailing us to advise what stage we were at during the registration process. The fact that Urban has acces to Rightmove was a big bonus as although many people have not heard of Urban they have of Rightmove. I would certainly recommend and use them again.

Patricia · 1 July 2013

★★★★★ 5/5

Trustpilot

Better than using a letting agent

The presentation and coverage of properties is far better than most agents with the control I need as a Landlord to deal directly with the tenant and get the deal done. Responses were almost immediate and the property was let to a long term professional tenant within 5 days.....say no more.....RIP traditional letting agents.

Nigel · 27 June 2013

★★★★★ 5/5

Trustpilot

I’ve just completed another successful…

I’ve just completed another successful letting through Urban. As usual it has been easy, efficient, the website is a joy to use and Daniel is very quick responding to emails. I am so pleased that several years ago I chose Urban to find a tenant over the incompetence of the high street agents who charge five or six times as much to make a complete hash of things. I’ve been a landlord for 15 years and in the early years there was no choice but to go to a high street agent. I’ve used four, from full management to just finding a tenant. I usually ended up having to get involved because these agents would create one disaster after another, which I was paying for.Now all I need is an efficient company, Urban, to get my property out there on the Internet, provide me with a stream of potential tenants, reference them and then I take it from there. Thank you Urban.

Customer · 25 January 2020

★★★★★ 5/5

Trustpilot

HMO rooms rented out!

As a landlord of an HMO I recently used Urban.co.uk to rent out three separate rooms. I chose them over other online agents because this was the only one I found where you can actually talk to a person as opposed to everything being online. Daniel was efficient and helpful throughout. Referencing and tenancy agreements were executed with no hassle. I would have no hesitation in recommending Urban to other landlords thinking of moving away from traditional agents.

KathyM · 18 July 2020

★★★★★ 1/5

Trustpilot

Stay away, highly incompetent. Less money but more hassle!

Daniel is very good but the rest of the team including the property management and finance teams are incompetent. I am using Urban for the first time and opted for my usual fully managed service, as I do with other lettings agents, but ended up doing most of the handover myself! Something that I've never had to do in 25 years of being a landlord.When I reported this to Urban, all I had was excuses (GDPR) and false promises. So I escalated it to Preeti, the so called director of finance who promised compensation of a paltry £42.00 over 6 weeks ago. Such is the incompetence that even that hasn't been paid.I'm not one for hammering people and companies online, as I like to give them an opportunity to redeem themselves. However, I feel that I have been more than reasonable in giving them a month to fix their issues before keeping to my advanced warning of posting my experiences online.So my recommendation based on my experience as a responsible landlord is stay away!

Ranj · 3 November 2019

★★★★★ 5/5

Trustpilot

perfect service

I’ve had my investment property in Clapham for 5 years now and have always used the same local high street agent to find my tenants. Last few times I’ve been pretty underwhelmed by the service so this time round I thought I’d give online a try and I’m so pleased I did.I really want to thank Dan in particular for his help with everything from getting the price right to sorting the referencing and contract, he really couldn’t have done more to help. I genuinely feel the customer service I’ve received over the past few weeks has been 5*, tenants are good quality and I saved almost £1800! I can’t really believe it to be honest and wish I’d done it years ago. One thing in particular that was annoying me with my local agent was they just didn’t ever seem to pick up thier phones, Urban are so responsive via both phone and email which has been great for me. I will certainly be back next year when these tenants leave and will be recommending you to everyone.

Janet · 16 January 2019

★★★★★ 1/5

Trustpilot

Urban have technical issues they can't resolve

Listed advert it went live on Rightmove. No enquiries were being forwarded to me via email or text from Urban. After 48 hours i realised there was problem. I asked to speak to the manager, Fredrick declined to put me through and made excuses for their Tec issues. Got my advert offline and refunded. This is the second time Urban have had Tec issues when iv listed an advert. When you try and call them they often don't answer the phone, then just say they are having phone problems that day. Not good or reliable for your buyer/or tenants phone enquiries. There are far better online agents around. Very poor service.

Elizabeth · 16 October 2024