Urban Lettings Coventry reviews

★★★★★ 5/5

Trustpilot

The best way to sell your house!

This is my first experience of using an on-line Estate Agent. However, there is nothing to worry about, they will do just as much work, except show your potential buyer round the property, as your on-street Estate Agent would. They will put your property on all the major websites, such as Rightmove, Zoopla and Prime Location as well as their own, and they also do the negotiation and chasing up of solicitors for you and work alongside you until the sale is completed. All of the assistants are understanding, and sympathetic with one's impatience with the sometimes long process of selling and are always polite and professional.

Coral · 10 December 2015

★★★★★ 5/5

Trustpilot

Very happy with this on line estate agent.

We were recommended to use Urban to sell our house and we were very happy with the service we received. We found them to be very efficient and helpful. The cost was very reasonable compared to a High Street estate agent and it worked for us as we were able to take our own photos of the property, write our own description and deal directly with potential buyers. We sold the house in just over three months. Contacting an organisation which was not local to the property did not deter those with a serious interest.

Dorothy · 2 November 2015

★★★★★ 5/5

Trustpilot

Easy and great value for money

I chose this option after 2 high street estate agent undervalued my property and didn't really seem to be putting my interests first. I put my property on sale with Urban and it sold at around 15% more than the valuation by the 2 high street estate agents within 3 days, after a lot of interest from other buyers. The sale was simple and any direct contact I made with Urban customer sales department was outstandingly quick and a effective. I really felt like I was dealing with professionals.

TG · 28 October 2015

★★★★★ 5/5

Trustpilot

Great alternative to old-fashioned letting agents

I advertised my rental property on RightMove and Zoopla using urban.co.uk. I ran a few visits for prospective tenants and let it less than a week later. The old-fashioned bricks and mortar lettings agents will find it increasingly difficult to charge their current prices when companies like urban provide an equivalent service on a much lower fixed fee. I'll happily use urban.co.uk again. Hopefully the old-fashioned lettings agents will wake up and become more competitve or they risk becoming irrelevant.

David · 13 September 2015

★★★★★ 5/5

Trustpilot

Good website; easy to upload onto. Excellent response and service.

I used Urban to let one of my 25 properties - on this occasion a studio office. Their website was unusually easy to use, and I checked that the ad appeared as I instructed on all of the big ones, and it looked very professional indeed. Also, I subsequently had to make a small correction to the ad, and that was remarkably easy too, and the correction appeared instantaneously. The studio was let within 48 hours. Much better and cheaper than newspaper advertising, which I usually use for that property. Later this year, or early next, I intend to use Urban to sell my own house - about £1.5m - which must show my confidence in their system. All in all, my first attempt, and it was absolutely brilliant. Unquestionably a much more cost effective system than using Estate Agents: faster, simpler, cheaper, completely hassle free and, with respect, I didn't have to suffer the ignominy of having to engage with Estate Agent "negotiators" a fraction of my age and with a fraction of my property knowledge and experience. The £70 I paid Urban would have cost me a great deal more than that if I had put it (and paid) the property websites myself. Faultless. Very many thanks.

Geoffrey · 10 September 2015

★★★★★ 5/5

Trustpilot

Why doesn't everyone use them?!

The service received from beginning to sale completion was excellent. The value for money compared to an estate agent who was going to charge several thousand is crazy. Even when it came to contact as you receive notice of viewings through both email and text I could arrange both myself and then the negotiations were so easy and they were very efficient at contact. I was more impressed than I thought I would be and have recommended them to everyone else I know who is selling. My house is the only one that has sold on our estate and all the others are using the same estate agent.

Phoebe · 7 September 2015

★★★★★ 3/5

Trustpilot

Portal great but Service ends there

The ability to upload your own description and photos quickly to all the right portals is great. And a floorplan was handy. However the service ends there. Communications with Urban were poor with few emails and a strange reluctance to pick up a telephone. The 'professional' photos were very poor and anyone could do better merely with a wide angle lens. Urban had nothing to do with arranging viewings except passing on contact details, which suited me but certainly don't expect anything else if you use them. They didn't even explain to viewers about the process of putting in offers so I had to handle offers myself even though their blurb states they handle negotiations. Throughout the lengthy selling process, they were not present at all to 'handle the sale smoothly', as they claim they would. I ended up acting as an estate agent which put both sadly inadequate solicitors in a challenging position because they were unfamiliar with this 'online estate agent / seller actually doing all the work' situation. If you solely want to upload onto rightmove etc quickly, and are willing and able to do everything else yourself, then go ahead and use Urban; else assume the cheaper fee of this particular service probably reflects the poor service.

Suzanne · 3 September 2015

★★★★★ 5/5

Trustpilot

Sold! Brilliant service

I sold my property with Urban and was amazed at the value for money and the level of service they gave. My property received 4 offers and they managed all the negotiations which was very important for us as we did not feel comfortable doing this face to face. They were always on hand on the end of the phone to help with pushing the sale though if I needed it and yet I still felt in control of the process. Even my buyers commented on how helpful they were compared to the agent that was selling their house. If I had to give one bit of feedback the only thing was the board took 6 days to go up , but not sure if that was their fault!

Jane · 14 August 2015

★★★★★ 5/5

Trustpilot

An unexpected pleasure.

I was slightly hesitant to put my house into a company to sell that I'd never heard of but what a surprise I got when they turned out to be such a success. The time saved by not having to attend appointments was such a bonus. The solicitor I chose was a delight. We spoke the same language even though we had never met. It went ahead as smoothly as I could ever have wished for and am now using the same solicitor to purchase my next home. Have and would recommend this company to anyone.

Linda · 9 October 2014

★★★★★ 5/5

Trustpilot

Saved me an absolute fortune!

Really happy with the service from US+L. I used them to sell my 1 bed apartment in central Manchester. Paid extra for professional pics and the photographer was great, came quickly and the photos were loaded super quickly. Also paid for upgraded listing on Rightmove. I had around 6 viewings in total over around 5 weeks before the property was sold. Got a couple of thousand below asking price but more than happy with that. I saved an absolute fortune in comparison to going via a traditional high street agent. Can't recommend enough.

Andrea · 15 September 2014

★★★★★ 4/5

Trustpilot

great people, fair price, shame about the photos

They were helpful and very efficient at dealing with all my enquiries, sending me contact details for all viewers, and I was able to organise myself well with their helpful email alerts. I rented the property within a week of listing. Then it took just another week to get referencing, deposit registered and contract written signed. The only problem was the quality of the photos they put up. I called twice to say that the photos were not good and they explained that their system doesn't work very well on their site but if I emailed the photos directly to them that the photos would look better on the property sites like rightmove. They were wrong. The photos I sent them were taken with a Nikon D90 and they appeared on rightmove as though a child had taken them on a very old camera phone. The images were cropped, blurred and poor quality which is strange when I have seen a number of listings on rightmove with high quality images. Overall a great service that was very successful at finding a tenant. I just wonder how much more effective the listing would have been if people didn't see cropped and blurry photos.

Jason · 15 September 2014

★★★★★ 1/5

Trustpilot

Amateurish - be VERY wary if dealing with this company!

Had an offer accepted from the vendor and had proceeded to paying for searches and valuation surveys. Over a month after having our offer accepted we receive a short, unsympathetic email saying the vendor will no longer be proceeding with the sale as they have accepted a higher offer from another buyer gazumping ours. We contacted the vendor directly (as you need to do this to arrange viewings in the first place) and they were shocked to discover this had happened. Apparently the new higher offer was accepted weeks before we were told and so all of the money paid out on fees could have been avoided. Extremely poor communication from Urban S/L.

Benjie · 12 September 2014

★★★★★ 5/5

Trustpilot

Gets good results quick and easy

As a 65 year old who is not too good on computers I have found Urban lettings site very easy to use and when I have phoned for assistance they have been very polite and helpful (a rare thing these days). In comparison to Newspaper advertising which I have done in the past at quite considerable expense in the West country, I have had a brilliant response within 24 hours and let my property after just 3 days to the most suitable applicant. I think the photos make a big difference as people can see the flat, check the location and even view the street its situated on. All excellent selling tools. I do not use any of the other services as I do my own contracts etc so I am unable to comment on these. A true 5 star rating.

Christine · 13 August 2014

★★★★★ 5/5

Trustpilot

By far the best company to use.

At first when I seen this company I thought there had to be a catch but I checked it out and I have to say my first impression was impressed. I still did not believe that for the price you could advertise and have credit checks done I still thought there was a hidden catch but I decided to try it out. Since using urban sales and letting I have rented out my property several times with them with no catches it does what it says. My sister also used them and her property rented in no time. If you do have any issues the operators are always extremely helpful and will always call you back in mins if they are unsure. I would recommend to anyone who wants to rent a property by far the cheapest and easiest.

Gillian · 27 August 2013

★★★★★ 5/5

Trustpilot

Excellent service .

I have used Urban several times now and have found the service excellent . One of the main things that a lot of buy to let landlords may not know is that if you check the small print on your buy to let insurance you will find that unless you have used a proper reference company before accepting a tennent your insurance should you claim against them will be invalid , as I say I was not aware of this until it happened to me to my cost . And urban lettings reference service is very good compared to others .

Andrew · 5 August 2013

★★★★★ 5/5

Trustpilot

Will never go with a high street estate agent after using USL

After taking a gamble to go with an online estate agent as i'd never heard of them before and also it being my first time selling a property i was really pleased with the overall experience. The house was up on rightmove/primelocation etc within 48hrs. We took our own photos of the property, and showed potential buyers around so you have to be comfortable using a digital camera and showing people around. But we found in the past that the best person to show potential buyers around are the owners themselves as they know all the answers to any questions asked. Along the process we had a couple of complaints with USL but they were dealt with quickly and resolved within 24hours. They were always informative and professional on the phone and easily contactable via phone/email. Why would people use a high street estate agent, who you pay extortionate amounts of money to, when you end up showing people around the house anyway! That money could be going on your next house.

Sarah · 12 July 2013

★★★★★ 5/5

Trustpilot

Super efficient, super quick communication and super value

I have used USaL 3 times now to let my properties. I have been impressed with the way that the staff respond to all your queries within hours of emailing them, even at weekends! I used the tenant checker service and the reports were thorough and easy to understand. All my properties were listed on all the main property websites within 24 hours. As soon as anyone has a query they contact USaL who send you the details almost immediately so you can contact potential tenants at your convenience. You can buy whatever service you require from EPCs to Landlord certificates and everything in between, and you can build in any of these extras dependent on your individual requirements rather than have to pay for a whole package. The website is easy to use, even for technophobes! I wrote my own descriptions and could alter it at any time and this made me feel in control of the whole process, from advertising to letting the properties. I let them within a couple of weeks of advertising and at fraction of the cost of some 'traditional' letting agencies. I would highly recommend USaL for efficient, simple service.

Catherine · 3 July 2013

★★★★★ 5/5

Trustpilot

Stress free and easy!

Great experience. No hassle, great service, friendly staff. So much better to have direct contact with viewers, felt much more in control and no annoying back and forth phone calls trying to arrange a good time to view. Only issue was once we sold they took weeks to write up the Memorandum of Sale which was frustrating and held things up, but i'm pretty sure if I'd chased them they would have done it sooner. Overall just so easy - and only took a week to sell, first viewer!

Jkwl · 29 June 2013

★★★★★ 4/5

Trustpilot

Stressfree and Effective

It is very easy to upload information on to the website and has always produced better results than many other methods I have tried in the past. I no longer bother with any other method and stick to urban sales and lettings. Once the property is let the details are still saved on the site so that if it the property is empty ,I can immeadiately make the property live again. Its great to know that your property is being advertised on so many websites so that I can get the maximum response.

Sukhdev · 28 June 2013

★★★★★ 5/5

Trustpilot

Top Notch

This has to be five stars. Amazing value for money sold in just under five weeks, to top it off the staff were cluded up. Sunday opening hours were a real bonus as work schedule is very hectic. Got to agree with others on here when they say they were wary but all in all really pleased I took the punt. My parents can't belive I have sold my flat for under 400 quid they spent thousands in fees when they sold their place. If I had gone with the local guys I would have spent well over five grand. Found my buyer through a rightmove lead sent to me late sat night they viewed sunday afternoon as I was able straight in touch with them by monday night the urben staff had done all the toing and froing with them and I got the offer I wanted. Couple of k under asking. Didn't expect urban to help with solicitors but all that was included shame my buyers agent wasn't as on the ball as urban or we would have completed sooner!

James · 26 June 2013

★★★★★ 5/5

Trustpilot

House sold in a matter of weeks! saved £5,000

Our house was sold within 6 weeks of being placed on the urban sale website which generated 13 enquires 3 of which wanted to buy the house. We also advertised a property to let through urban sales which resulted in 32 enquires i would recommend there services above an estate agent. As we had our property on the market with a local estate agent at the same time. Which only resulted in 3 enquires, they used the same description and photographs that I posted to the urban sales website. There fee for posting the same information to the same major websites that urban sales use would have been in the region of £5,000

David · 4 June 2013

★★★★★ 4/5

Trustpilot

Save hundreds on traditional letting agent fees!!

Why pay a letting agent to do what you can do yourself. If you have a little time get USL to advertise the property then do your own viewings and meet your prospective tenants in person. Not only will you find a tenant you can get along with but USL can also help with credit checks too. It will save you hundreds of pounds too. There are other similar providers who are cheaper but the service from USL is great and all my viewing leads are sent straight to my mobile by SMS which is a great help so I can follow them up asap when I'm out and about.

Mr · 3 June 2013

★★★★★ 5/5

Trustpilot

Excellent Exceeded Expectations Very Professional + Helpful

This company was recommended to me by another Landlord with multiple properties. I had some reservations on not using an Agent but realised I could save a lot of money if this worked ! I had contact by phone twice with their office + found them patient polite + helpful. It did work and I found a very good Tenant + I like to think he found a very good Landlord ! As a result of which I can now highly recommend this company to other Landlords. Some applicants were ruled out at the initial telephone stage but I had 3 very good prospective Tenants to chose from.I only wish I had more than one property to let !

Richard · 25 May 2013

★★★★★ 5/5

Trustpilot

Do NOT hesitate to use Urbansales they are second to none

After loads of searching thinking and "pondering" various websites local estate agents etc decided to go with urbansales and lettings within Five minutes of signing up i had a call from them asking if i need any help what so ever they was there to help. within 24 hrs They had the EPC arranged at a cost of £29.99 (november 2012) and was carried out the next day (sunday) and my house was live on the market within days !! You recieve an email and a text as soon as someone clicks on your property wanting to view it you then can call the protentual buyer back immediate !! Our property sold in January due to the coverage of all the websites they cover it on and how profesional they operate. when they called normaly Bethan, they was always freindly and personal infact it was like you had known them for years !! its a real shame that some of the big companys like BT etc dont adopt there buisness sense !! I am sure you will be thinking what i was and that if you pay up front you wont get a good service how wrong will you be Urbansalesandlettings are fantastic take my word for it you WONT find better trust me. By the way i dont work for them not in no way connected with them but i would gladly recommend them to anyone selling there home, Thankyou so much you not only saved us thousands but you are a great British company and a credit to the industry Keep it up Carl Willoughby Boston Lincolnshire

Carl · 23 May 2013