Urban Lettings Coventry reviews

★★★★★ 1/5

Trustpilot

Urban have technical issues they can't resolve

Listed advert it went live on Rightmove. No enquiries were being forwarded to me via email or text from Urban. After 48 hours i realised there was problem. I asked to speak to the manager, Fredrick declined to put me through and made excuses for their Tec issues. Got my advert offline and refunded. This is the second time Urban have had Tec issues when iv listed an advert. When you try and call them they often don't answer the phone, then just say they are having phone problems that day. Not good or reliable for your buyer/or tenants phone enquiries. There are far better online agents around. Very poor service.

Elizabeth · 16 October 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Outstanding serviceThe team at Urban went beyond my expectations with their knowledge, support and efficiency as well as with their time, energy, patience, empathy and guidance, just brilliant.Thank you Dan, Adam and Olivia and everyone else in the team you have always been a phone call away seven days a week and it has been super to meet you at the National Landlord Association meetings.I will defiantly be using Urban again to rent out my property and I fully understand why Urban have won so many awards.Thank you so much Catrina

Catrina · 24 August 2018

★★★★★ 5/5

Trustpilot

Urban have been nothing other than…

Urban have been nothing other than helpful when assisting us with our property to let. Daniel, Olivia and other members of staff have always simply been a phone call away, seven days a week. You really could not fault the service, the Urban Professionals are patient, supportive, knowledgeable and even empathic when needed. As clients, we found there was never a problem they could not assist us with, and we very much appreciate the after-service offered once the property is let. We have now advertised via Urban for two years and will definitely be requesting their service again when we next need tenants... Or before, if we come across any issues with our existing tenancy. Due to the care and experience offered by Urban, we expect very few issues to arise as everything is conducted to the highest of professional standards. Thank you to Daniel, Olivia and all other colleagues who have kindly assisted us when we needed advice, very much appreciated. Linda and Lawrence Forrest

Linda · 20 June 2018

★★★★★ 5/5

Trustpilot

Great service. Good communication. Very effective.

We used Urban because of their excellent online reviews and competitive pricing. There's always a bit of uncertaintity and skeptism about new ways of working, particularily if you've not moved house in years. But Urban were excellent and we really didn't notice any difference between the level of service we received from Urban or our seller's estate agent, who were equally as effective. What trumps traditional agents are the fees, Urban's are considerably lower. We had STC within 12 weeks of marketing the property and had the flexibility to arrange viewings, take photos, and set our house price. Overall, great quality, service and communication. Oliver was particularly helpful! Thanks again!

Alan · 10 January 2017

★★★★★ 4/5

Trustpilot

Excellent service!

I found this agency very easy to use, very straightforward - I like the way you can pick your level of services and only pay for what you really want. The best part of my experience was the amount of help they gave me throughout the negotiation phase, at any point I could ask them what was going on and they got back within the hour with the latest updates - well above and beyond what I expected (even got me a higher offer than expected) so a big thank you to Ollie and the team!

Jo · 12 August 2016

★★★★★ 5/5

Trustpilot

Great Service

Used Urban.co.uk as a letting agency and really pleased I did, everything is simple to upload, and quick to get your property on line, staff are on the ball and attentive to your needs. I dealt with Olivia who deserves the 5 stars, and a big thank you.

Graham · 17 November 2015

★★★★★ 5/5

Trustpilot

Simple, smooth and SOLD!

We knew we wanted to use an online agent to list our house, as in this day and age the way to get your house seen is on Rightmove, and no longer in the local paper as much. We spent a good amount of time searching and reading reviews to decide which agent to use, and decided US&L seemed very professional, yet extremely reasonably priced! The bonus was that it included the floorplan, and we didn't have to get a professional photographer. We were more than happy to take our own photos and preferred this. The Live Chat was extremely useful before committing to the package, especially as it was a real person on the end and not a computer! Uploading all of our photos and description couldn't have been easier, and we were very excited to set the property Live when the time was right for us. The Text and Email method of being notified of an interested viewer for the property was quick and efficient. We had no trouble contacting any of the viewers and they all fed back to us that they found US&L very polite on the phone. Every point of contact we have had with US&L has been exceptional, and we were very pleased that they were on the end of the phone at 10am on a Sunday when we accepted an offer on our home. Our property is now SSTC after less than 3 weeks on the market, and we are telling everyone we know to use US&L and save on the agency fee's!

Ellen · 23 October 2013

★★★★★ 5/5

Trustpilot

Did not expect US&L to be this good and productive.

I was as sceptical as anybody might be, before choosing an online estate agent over a high street one. I searched around the internet weighing up different providers of a similar looking service and these seemed the lowest risk given the low price and very positive feedback. I was almost tempted to give one less star just so people would know that my review was definitely real as there seems to be so many glowing reviews. I would say that if you have been with a high street estate agent for some time and things have not gone as planned, that you have nothing to lose by relaunching with these guys. Within minutes of registering I had emails, texts and phone calls offering help. You may think what is their motivation if there is no commission in it for them, but it seems that they are doing everything to try to build the company and its reputation and they take pride in doing a good job. We have been on the market with US&L for around a month after feeling our old estate agent were not doing enough and after having previous potential buyer mess us around over price. Things couldnt have been more different. We have had seven sets of viewers in that month, compared to one or less a month before. The exposure of many websites including Rightmove must have helped. We had a few offers from the same person within a few weeks, but have accepted a better offer from a nice family a few days ago and we couldn't be more pleased. Its around the same figure that we had from the buyers that we walked away from via our old estate agent, but without the extra 1500 pounds to the estate agent. I just wish we had the idea to use these people first and not wasted so much time before !! There is nothing to lose in giving them a try, as you pay your one off fee and it stays on their books and online until sold, which is better than some of the other companies providing this kind of service.

Steve · 29 April 2013

★★★★★ 5/5

Trustpilot

urban delivered

Their site is easy to deal with. What We liked the best was as soon as they received the enquiry it was passed on by e-mail and text. Text were very useful as not eveyone has the e-mail facility on their phone and lots of other companies just give you one option. We were very happy with the service. Pricewise they are not the cheapest, they come in the middle.But the question to ask yourself do the cheap quotes company pass on the enquiries and in the 1st place do they take the enquiry to pass it on to you? It is just that one missed enquiry that could have been your tenant. If Urban stick to these prices and the same sevice , we would absolutely be using them in future. Sorry,I have not got anything negative to say.

Rita · 11 April 2013

★★★★★ 5/5

Trustpilot

Great service and value - would recommend

I used urban sales to sell my flat earlier this year. Instructing was simple. They came out to measure up and take photos. Soon after the viewing’s started coming in. I was under offer within 3 weeks. The process was smooth and simple and the help given by the team was great. I had only sold once before so was a little hesitant but i needn’t have worried as they guided me through the processes. I would recommend to anyone. I saved a good few thousand puns and am very pleased.

Mandy · 17 March 2013

★★★★★ 5/5

Trustpilot

The way forward...

We had 2 houses to sell and were not happy about handing over 1% plus VAT of the value of each house to a high street estate agent. We have previously successfully used an internet agent to tenant find our rental property, and so were already sold on the idea. After some internet research Urbansalesandlettings were easily the best value for money so we gave them a try. It's a very good service, open 7 days and a good website in which to manage your property. We sold both our properies within a week of going live. Feedback from our purchasers was also positive, saying it was refreshing to be able to deal direct with the seller.

Tom · 12 October 2012

★★★★★ 5/5

Trustpilot

Excellent letting service

Having used Urban.co.uk for the past four years, I always find that they offer a top rate service - they are available evenings and at weekends and are always extremely helpful. I would not hesitate to recommend them!Special thanks to Daniel King for his ongoing assistance and advice, he is always on hand to help make the daunting letting process, especially with the recent law changes, as painless as possible.

Tristia · 1 October 2019

★★★★★ 5/5

Trustpilot

Very happy with Urban

We have used Urban for a few years. Always very happy with the service we have received and we consider the service good value for £99. They are available to contact in evenings and at weekends. The last property which we advertised at the end of January had 26 responses in 3 weeks.Special thanks to Adam for his assistance and advice on this most recent property which has now been let,

Gwynedd · 8 April 2019

★★★★★ 5/5

Trustpilot

Great customer service, great price!!

I used UPad.com which is owned by Howsy/Urban (I believe), I've used UPad for many years and the service is exactly what I want as a landlord who needs help with getting adverts onto Rightmove and Zoopla, and also then assistance with referencing/AST's and the initial collection of the first months rent and deposit... This is what UPad do very well... This leaves me to conduct the viewings and select the appropriate tenant - PERFECT. On this occasion, I spoke to UPads/Urban's customer service agent - Frederick who couldn't have been more helpful. We had a slight challenge with the Upad.com web page for creating the AST, hence Frederick assisted in getting this done manually (which was just as easy) and then, within 24 hours of this being done, the contracts were signed, rent collected and deposit processed! I highly recommend this company not just for the service, but also the price point for what they offer! There isn't (as far as I have been able to find) any other agent, certainly not a high street agent, able to touch them on price!

Ian · 14 February 2024

★★★★★ 4/5

Trustpilot

Property occupied within 2 weeks of advert being placed.

I did the £99 option and overall it has served me really well. If you are happy doing your own viewings then this can save you lots of money. The advert went on quickly and within hours I had quite a few people who wanted to view the property, and I now have people moving in within 2 weeks of the advert going out. The only problem I had was that I filled all the info in on their website and when I hit submit at the end most of my info was wiped off. I had to then get in touch with their helpline and re-write my script which took an extra hour. If this hadn't happened I would have given them 5 stars.

Robert · 1 February 2019

★★★★★ 1/5

Trustpilot

Good manners lacking

I am sure Urban does a very good job for its sellers & landlords. However, my experience as a potential buyer was not good. Having put in an offer for a property they were selling I received a response from Urban that the vendor was having one more viewing and would get back to me after that - so far so good. After that there was no communication from them, in spite of me contacting by phone TWICE and being told they would get back to me which THE DIDN'T. A few days after this ( a Saturday) the property was no longer on the market. When I contacted them on the Monday - bearing in mind urban functions 7 days a week- they said yes another offer had been accepted and that they had intended to get back to me - knowing their previous record I wonder when? I realise Urban's commitment is to the vendor but they need to treat potential buyers with respect and basic good manners

Pixie · 6 August 2018

★★★★★ 4/5

Trustpilot

Did what we wanted - got on rightmove!

Much cheaper than high street estate agents. We did pictures and descriptions ourselves and urban got it on rightmove for us. Our house was very saleable so we didn't have to wait long before we had an offer. Urban dealt with this and the sale with great capability. They did what was necessary and we were happy to save so much money. If your house is ready to sell then you don't really need the high street. We didn't have a sale board, getting on right move is the key and urban can do that for you very cheaply.

James · 16 June 2016

★★★★★ 5/5

Trustpilot

Great Customer Care

I have tried for the first time Urban and I'm was very happy with the end result. Not only I have found a good tenant for the fraction of the price of an estate agent, I have also received a great customer service, there were honest, helpful all the way to the end and very quick and efficient replying back to any correspondence. I highly recommend them and I will use them again if I have to. A very happy landlord.

Angela · 21 May 2016

★★★★★ 4/5

Trustpilot

Great service Urban. Does exactly what it says on the box.

When we decided to sell our property which was an ex local authority flat we chose Urban to save on costs , have direct contact with potential buyers, be listed on all the usual national property websites, arrange viewings and have full control over negotiations. Enquiries with full contact details were forwarded to us immediately so we could arrange several viewings on one day, which was more convenient and less stressful. Could also answer any queries potential buyers had about lease and service charges etc directly. We have experience of selling using both traditional and non traditional (like Urban) in the past, some good and some bad. Problems we've had in the past with traditional agents have been that, even though they're working for and being paid by the vendor, they also have a lot of contact with potential buyers and want to get their commission and therefore there's often a conflict of interest. We used Urbans' up front payment service at a cost of £450, saving between £450 and £900. The man who came to do the floor plan was prompt, efficient and friendly. We used our own photographs, but at only approximately £40 if you dont have a wide angle lense, looking at the quality of their pictures,would definitely recommend using Urbans' service. We had 12 viewings and 2 offers in the first 2 weeks and sold for 97% of the original asking price. Would definitely use Urban again.

Susan · 13 May 2016

★★★★★ 4/5

Trustpilot

Responsive customer support

I have used Urban to find tenants for property rentals for some years and have always found their service good, though some of their partner services have been less than five star and needed a lot of follow up. I recently used Urban to sell a property. It turned out to be a difficult sale but I was very impressed by the support and advice provided by Urban's Ollie throughout. I saved many thousands on agent fees and direct contact with potential buyers cut the number of time wasters dramatically. I have recommended Urban to several friends and plan top use them again in the future.

Sheila · 29 April 2016

★★★★★ 5/5

Trustpilot

Urban.co.uk worked for me

I can thoroughly recommend Urban, Easy to use website to upload description, photographs and description. They notified me that it was live and then forwarded my first enquiry within hours and within 25 hours i had received the deposit and had a signed agreement. so they make a good advertisement, put it into the places where prospective tenants look. Thank you Urban The ad worked with presumably ok photos and right pricing to tempt the enquiries and then flat lived up to it. Joanna

Joanna · 15 April 2016

★★★★★ 1/5

Trustpilot

Avoid, extremely poor and unprofessional service

My experience of urban.co.uk as a buyer is as follows: - They actively pursued another lead after the vendor had accepted an offer from myself which was subject to the property being removed from the market. The vendor then accepted a higher offer from this third party thereby gazumping me. - When I posted this review they then contacted me using details I gave them in relation to offers made in order to pressure me to change the review. - After I refused to amend the review they then reported me to trustpilot and I had to prove I had interacted with the company. Even after that I had to rewrite as apparently my review didn't give an 'overall view of my experience with them'. - Once I updated the review to give an overall view of my experience they then reported me for 'defamatory language' of which there was none. Basically they will do anything to avoid a negative review except carrying out their work in a professional manner.

Ciaran · 12 April 2016

★★★★★ 5/5

Trustpilot

Quick and efficient

Service was excellent and I was answered very quickly and efficiently every time (since it was my first time using, I had to use the online chat a few times during the process). All changes in the property profile were dealt with very quick, what was great. Despite the offer of extra services on the website, I was never up sold to any extra unwanted service, what would have been a put off. The dashboard could do with an online booking system for property viewings, that would come handy to keep everything in one place. I would definitely recommend the service.

Claudio · 25 January 2016

★★★★★ 5/5

Trustpilot

Have as much or as little control as you choose

I have been using Urban for about 4 years now, I first used it to sell my own home, I was sceptical about handing my money over before I saw anything for it , I was pleasantly surprised. the service is great and I have been using them since to find tenants for my small property portfolio . I would urge anyone selling to give it a go and save yourself over £1000. I I find it great for my rentals .

Barbara · 14 December 2015