Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBe aware of this agency! I have just rented a house full of mould ! My clothes and every personal objects were infested .
Under wallpaper you could find mould for a long time ago which will appear anytime. After you payed the deposit and sign the contract and in short time you will realise that you will lose all your money, the future tendant will have the big "pleasure" to go in the court with this agency for about one year loosing their peace and psihical power . They have the excuse that all houses from UK has the same problem with mould! Which is not fear and true. Who need headache ?! Open your eyes before trusting their "friendly" smile. Your health is more important !
MLa · 14 June 2023
★★★★★ 5/5
GoogleI bought through up estates (Nuneaton branch) and I found them to be helpful, communication was good. I was assigned a point of contact, Emily Norbury and she was extremely helpful, got back to me quickly with any queries I had. She was always contactable and friendly. Would highly recommend this estate agency to any one purchasing a property.
Rachel · 16 February 2026
★★★★★ 5/5
GoogleSale completed! Thanks to Emily and the sales team at Up Estates.
Mr · 16 January 2026
★★★★★ 5/5
GoogleI have used up estates a few times now due to the quality of marketing and fast turn around in offers.
Ben Whiteford was very helpful as he strives to achieve the best sale price for your property while also dealing with many difficult situations in the house selling process.
Ely · 24 October 2022
Agent replied · 23 October 2024
Hi Ely, thank you for your review!
★★★★★ 5/5
GoogleI had a great experience with Hollie. She provided excellent and very professional customer service. I would like to thank her for all her help and support throughout my enquiry. She was very helpful, polite, and pleasant to speak with, which made the whole experience much easier and more enjoyable ☺️
Daria · 19 March 2026
★★★★★ 5/5
GoogleWould highly recommend Up Estates. I sold my home and am purchasing my next home through them.
Every call is answered, every query dealt with promptly, viewings organised as soon as possible. 5 star service. I dealt mainly with Jade and Aliya, both amazing. A pleasure dealing with Up Estates.
Pitt · 16 March 2026
★★★★★ 5/5
GoogleI have used up estates a few times now due to the quality of marketing and fast turn around in offers.
Ben Whiteford was very helpful as he strives to achieve the best sale price for your property while also dealing with many difficult situations in the house selling process.
Elyas · 14 June 2022
Agent replied · 13 June 2024
Hi Ely, thank you for your review!
★★★★★ 5/5
GoogleElena was great help and always friendly thank you highly recommend
Raza · 13 December 2025
★★★★★ 5/5
GoogleQuick and efficient, this is my first house purchase and they made it very easy. I also found it useful that they made sure I had my papers submitted as soon as.
Sarah · 11 July 2026
★★★★★ 5/5
GoogleJade from Up Estates dealt with the sale of my Mothers house, who is unfortunately now in a care home.
She was very professional, very friendly and is contactable at a moments notice. Her dedication to her client is unquestionable. I would without hesitation use Up Estates to sell my property.
Kevin · 16 February 2026
★★★★★ 5/5
GoogleUp Estates have provided a professional level of support and advice that has made the process of buying our first home far easier.
Their customer service is fantastic and every colleague I have interacted with has been friendly, knowledgeable and helpful throughout.
Within a week of contacting them to enquire about viewing a property, we have had our offer accepted and the process so far has been rapid, with exceptionally quick response times.
Elliott has been particularly fantastic, helping to recommend an in-house broker (Chris from Bubble Finance is also highly recommended!) who helped us to get an agreement in principle within two days and ensure we could successfully bid for the property.
I would highly recommend using Up Estates as the experience so far has been thoroughly excellent.PositiveResponsiveness, Quality, Professionalism, Value
Rachael · 14 June 2022
★★★★★ 5/5
GoogleGreat estate agents... Becky was quick to answer any questions... Made offer on property looking forward to response and hopefully progressing 😁💙👍 …
Coventry · 14 May 2024
Agent replied · 13 June 2024
Thank you for your positive review
★★★★★ 5/5
GoogleExcellent service by staff at Up Estates. Staff were polite and very helpful. Special mention to Charlotte, Aiya, Demi and Emily. I will definitely be recommending Up Estates to family and friends.
Sue · 7 April 2025
★★★★★ 5/5
GoogleThe Up Estates team have been fantastic throughout the sale of my property. They’ve made it as stress free and easy as possible despite their being a few bumps along the way. Really appreciated the speedy communication at every stage of the process. Charlotte, Jade and Emily have been helpful, proactive, friendly and efficient and I would highly recommend their service. Big thanks to everyone behind the scenes too.
Emma · 9 August 2025
★★★★★ 5/5
GoogleDemi was a great support during the sale of my property. She kept me up to date and managed some of the hurdles and confusion. Overall the service was good and helped ease the stress of sella home. Thank you
Kinthee · 5 December 2024
★★★★★ 5/5
GoogleUp Estate was always available for every inquiry. Their teamwork is superb!!
They respond to calls, emails, or text messages so fast. They kept updated at every stage.
Their promptness, good energy, and knowledge made the purchase process simple for me.
I have already recommended some colleagues and hopefully will return to Up Estate in the future.
Joy
Joy · 11 January 2024
★★★★★ 5/5
GoogleWe recently sold our house with up estates and from start to finish we could not fault them. Charlotte went above and beyond for us and we would recommend her and up estate's to anyone! They kept us up to date throughout the whole process and exceptionally outstanding when returning feedback from potential buyers! Thank you all for everything!
Becky · 16 December 2023
★★★★★ 1/5
GoogleWouldn’t recommend to anyone, absolutely the worse experience in our life’s , we was looking to relocate and came across with property they managed, house was under renovation, we told the agent we need to move in by the middle of the month , they told us this is not a problem, property will be ready by that time. We took the keys 10th of October and left the house empty for another week to make contractors easier to finish work, but unfortunately when we came week later nothing was done, house was dirty, not cleaned, everything broken, not fitted correctly or not fitted at all, so all the promises after signing the contract gone. Electricity rigged, back doors broken, house so dirty we never seen in our life’s so much dust, the extractor hood leaking oil, sliding doors on wall wardrobes not sliding and broken, we don’t have bathroom doors can you imagine family of 5 and this is how we live more then a month now and still have no date when it’s going to be fixed and most disgusting thing is they blaming us that they moved us in to the house which is far from ready to live…..
Mantas · 14 June 2023
Agent replied · 13 June 2024
Mantas, we have spoken numerous times throughout the month and as I have said to you numerous times, we understand how you feel and are getting the different issues resolved as we want you to be settled and enjoy living in the property. As you say you were aware of the condition of the property when you signed and we said about these issues being resolved. Once you moved in there were still aspects that needed resolving which contractors were sent out to fix. The electrics were fixed after you laughed at the first electricans missfortune of having to go to the hospital due to their son being admitted, that same day we found a new contractor to do this. The electrics that were tampered with by the previous tenant worked, it was the LED bulbs in one room that did not turn off which is what was then fixed. Due to you upsetting the previous contractor we then needed to find a new contractor to fix one of the three bathroom doors, which we did. These were with contractors to fix immediately. As of 2 days ago you reported the wardrobe which has been quoted for and approved for a contractor to attend and fix and is about to be resolved. As for the extractor fan this also can be resolved by it being cleaned which we have also advised. We want all tenants to feel settled and happy in a property and within your timeframes we have looked to ensure this is the case but have also been reliant on contractors equally completing these jobs that are currently all in hand. We hope that once the latest of issues are resolved that you continue to enjoy living at this property.
★★★★★ 5/5
GoogleUp Estates manage my buy to let property and provide an unrivalled service from finding tenants, to responsiveness to emails/calls, to chasing rent, you name it they're on it! It feels like they have a close knit team who are clearly passionate about houses and work hard and efficiently to sustain the brilliant level of service. I have often called Elliott for advice regarding both house purchases/sales and lettings and on each occasion he always makes himself available to talk to me and openly shares his knowledge - thank you! If you're looking for an estate agent, look not further than Up Estates :-D
Jonathan · 14 June 2023
Agent replied · 13 June 2024
Thanks Johnny, we're always here for advice to help you grow your portfolio!
★★★★★ 5/5
GoogleI have been delighted with the speed, courtesy and cost effectiveness of the sale of my property by Up Estates.
I have found that all of the team work together to provide first class support.
This agent achieved a selling price that exceeded my expectations by attracting the maximum number of interested buyers.
Their advice in dealing with one or two queries was invaluable.
I would not hesitate to recommend Up Estates to anyone considering selling a property within the geographic market in which they operate.
Andy Rae
Andrew · 14 June 2023
Agent replied · 13 June 2024
Thanks Andy, we understand it could have been tough for you to arrange the sale of the property from Scotland and we're glad you got over what you expected! Pleasure working with you!
★★★★★ 5/5
GoogleBought and sold with Up.
Sale - shrewd tactical pricing and thoughtful marketing delivered strong interest in our property and an offer accepted within a fortnight.
Purchase- gave sensible, neutral advice despite a vested interest in both sides of the transaction. Quick to arrange viewings in collab with the then owners.
Process - ours wasn't a smooth experience but that wasn't Up's doing in all fairness. Communication might have been more frequent even if only to say "nothing new". Recommend these guys, strong team, great pitch.
Matt · 14 June 2023
Agent replied · 13 June 2024
Thanks Matt for your kind words, hope you are enjoying the new house!
★★★★★ 5/5
GoogleFantastic service from start to finish. Always available for help & assistance when needed. Special mention to Emily & Simon for their assistance getting our move over the line. Wouldn’t hesitate to recommend or use again.
Nathan · 18 December 2024
★★★★★ 5/5
GoogleA reliable and hardworking team, helpful at all times. It was a pleasure working with them.
A · 11 September 2026
★★★★★ 5/5
GoogleWe bought our first property through UP Estates. Special thanks to Harry and Emily and all others. They were very helpful with all the questions and process. Always on top of emails and returns calls if missed. Thank you UP Estates.
Newbie · 14 June 2022
Agent replied · 13 June 2024
Thank you Satish, we hope you are enjoying your new home!
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