Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf there was a 0 star option, best believe I would've chosen that. Terrible communication, had to prematurely terminate my tenancy in Nov 2016 after only 3 months of staying in their property. Took some time for rent to be refunded, deposit still not refunded until now (June 2017). Communicated with one of the staff, Karolina for months with no satisfying response. Was always told she'd get someone to contact me, but never happened. Went into the office, reception staff gave me an email to contact, but turned out to be a wrong email. Not sure if done on purpose or not. Found out and contacted the right email (even then it took her a week to get back to me), but was told that the deposit was never even paid to or protected by DPS with the agency, but was paid directly to landlord. Can't believe it took them months to inform me that. Told me to contact landlord directly, but no contact info was provided (no response when asked) except for his name in the tenancy agreement..
Overall, terrible service, awful communication. -100/10 won't recommend
Ira · 13 June 2017
★★★★★ 5/5
GoogleMy experience with FutureLets was very good.
I was staying at Singer Hall for a month as a visiting scholar of Coventry University. The studio was rather large, tidy with the all facilities in a good condition.
The staff was pleasant and responsive. A plumber who I had once requested by mistake (the sink seemed clogged, but actually it was me who push the button down and block the sink), came the same day after the request.
Thank you, Natalya for the very good host!
Nikolay · 13 June 2017
★★★★★ 5/5
GoogleBest experience living here, very friendly staff, great hospitality, had great time talking with futurelets representative Arjun
Ashutosh · 16 April 2025
★★★★★ 1/5
GoogleFuturelets is a complete NO NO NO NO NO. Especially for international students. Avoid the heartache. It's terrible. These amateurs don't care whatsoever about the Welfare of their clients. Apart from conniving with the criminal landlords to rip students off, all they do is sit in their office on the first floor of the technology park building eating vegie rolls and taking 30 mins interval breaks. Also customer care is worst than nonexistent. They have little baby rottweilers on the phone waiting to bark out the riot act to client with a query. It's no wonder they have only 7 reviews, they're not even worth a review.
Maxoemmy · 13 June 2016
★★★★★ 1/5
Googlevery poor service right from the beginning.Had a hoover with no brush was told cleaner will come every week to clean no one did. Internet came and went for most of the time.there was nowhere to complain because they kept making excuses.its 4 months since i left im still waiting for my deposit they deducted without any explanation.they were quick to convince us to pay deposit where other unis you dont pay until you move in.its taking long to get it back thinking of taking legal action.hope all of you who had same experience will support me.
Sajman · 13 June 2016
★★★★★ 1/5
GoogleThe worst ever letting agency i have dealt with. I had moved out almost a month ago and still they have not given the deposit back. I tried contacting them for last 2 weeks, send emails and i am getting the same response that they are busy or working on it. They are strict on getting deposits and getting the rent on time, when it came to give the deposit back they are so mean!!! Really rubbish!! I will never recommend anyone to take rooms from this letting agency, they are expensive also!
Sunaj · 13 June 2016
★★★★★ 5/5
GoogleKind ,accommodating. Maintenance requests tended to, the management is quite good. Id say the best in terms of friendliness n professionalism.
Hannah · 26 January 2025
★★★★★ 5/5
GoogleGreat experience so I will be staying here for my 3rd year
Bradley · 16 April 2025
★★★★★ 1/5
GoogleLets put it this way, I still haven't got my deposit for my accommodation last year since September, and it's December right now, and jus like the other reviews, futurlets started taking money off my account for things i did not even break or use at all.I called them 5 times to ask about it and every time they said that the person dealing with the deposits was not there. Worst service imaginable.
Baraneethan · 13 June 2016
★★★★★ 4/5
Googlegreat accommodation to live in as a university student
Creflo · 16 April 2025
★★★★★ 1/5
GoogleWithout a doubt the worst service I've ever experienced. I've experienced some terrible service before but nothing, absolutely nothing compares to the horrific service offered by Futurelets.
If i was to know the headache i'd receive from Futurelets before choosing to study at Cov Uni i'd have chosen to study elsewhere.
Honestly anyone and everyone who considers to rent with Futurelets, heed my warning. DO NOT RENT WITH FUTURELETS!
Jordan · 13 June 2019
★★★★★ 1/5
GoogleWorst decision with regrets to have been in business with the Future Lets. The agents are incompetent in every aspect from giving a clean property to move in, deposits, and managing issues with noise and crime in a gated property. In addition, they do not allow tenants to ever have any contact with the Landlord no matter what. Extremely rude staff aswell with bad temper when they are under the slightest pressure.
S · 13 June 2016
★★★★★ 5/5
GoogleBeen here for about 4 months now and love it here. The reception, security team and of course the reslife team as a whole are really nice people <3
Aina · 12 May 2024
★★★★★ 4/5
GoogleNice accommodation, felt safe and comfortable
AJ · 16 April 2025
★★★★★ 5/5
GoogleIt’s been a great time at my accommodation and all of the events and different things they’ve done. It’s made my first year experience really great and fun.
Nikhil · 12 May 2024
★★★★★ 5/5
GoogleDefinitely futurelets agency is worth to be recommended. They helped me a lot and solved all my problems associated with my accommodation what made the situation less stressful. Staff is very professional and polite for students. Agency has very flexible approach in terms of rent payments and tries to find perfect solution for both sides the owner of the property and the student.
Karol · 12 June 2020
★★★★★ 1/5
GoogleThey provide seriously BAD landlords with ridiculous prices compared to others. They don't have a problem as a company but the landlords they put you with are horrible. All they want is money and they don't fix a thing in student houses. I wouldn't recommend this to any student as they won't even give you back your full deposit. I would give it zero stars if possible.
Sadiq · 13 June 2018
★★★★★ 5/5
GoogleBest, Quick, and Supportive property agency for students in Coventry. They helped me get an accommodation in couple of days near the University especially Mr. Ray Garner.
100% recommended for Coventry Students.
Ihsan · 12 February 2024
★★★★★ 5/5
GoogleDecent place to stay
Atupele · 16 April 2025
★★★★★ 5/5
GoogleIt’s an amazing place and so accommodating for me. They are so nice here and I do feel at home here while away from my family
Sarah · 12 May 2024
★★★★★ 5/5
GoogleThe place has been quite nice. Chill atmosphere and a good place to make friends. Brilliant events curtasy of Reslife. Couldn't wish for anything better.
Jon · 12 May 2024
★★★★★ 5/5
GoogleAmazing service. I was with them for two years. Everything was great.
Masoud · 12 June 2020
★★★★★ 5/5
GoogleIn my first year of University I stayed in the accomodation provided by the Futurelets. The house was nice and quiet, with really good bus connections to the city center and university hospital. The landlord was nice and helpful and the customer service provided by the future lets staff is good, I never had any issues while renting their accomodation.
Alexandra · 12 June 2020
★★★★★ 1/5
GoogleAbsolutely terrible service had no heating during the winter as it took them ages to fix and then when we left the property they took away our deposit saying that they are taking it for cleaning all though me and my friends spent a whole day cleaning the house. Its so terrible especially when you need the deposit for the next house.
James · 13 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
