Envisage Sales & Lettings Coventry reviews

★★★★★ 1/5

Google

One of the worst estate company to deal with. They attempted to take advantage of my father since he doesn't speak english by trying to make him sign a contract. In addition, we complained about having mould in the house for years and they never did anything about it. After we moved out they didn't give back our deposit because according to them the mould was our fault and the garden was not clean even tho it was cleaner and tidier than it was when we first moved in. WORST AGENTS IN COVENTRY AVOID!

Ricky · 7 July 2020

★★★★★ 1/5

Google

I am a current tenant of one of the properties listed to envisage. And unfortunately i have had problems with them well before moving in to the property, from paperwork, to documents and simple communication. Their staff are extremely excluding Leon who dealt with me with respect. My buddy from abroad also experienced the same. once they had the money in their pockets, they do not care. we have had issues since moving in in September, and yet they have not been solved. they threaten us with ruining our credit history, and more, but but have not resolved any issues with the property till now. i will definitely not recommend them to anybody. They are extremely unprofessional, and at times turn up unannounced. it took my buddy writing a bad review until they even contacted him, in which they pleaded for him to remove the review, which i will not be doing. Extremely disappointed, and would not recommend to the most desperate of those looking for a property!!!!!!

Samson · 7 July 2020

★★★★★ 1/5

Google

They will take from your deposit 75£ for cleaning even if you leave the room 100% clean. They take ages to answer your email and sometimes ignore you , especially the deposit department. I don’t recommend

Andre · 11 August 2022

★★★★★ 5/5

Google

I recently bought a property and there's was few delays but Rita's been very helpful in making things simple and quick for us. I'm super chuffed everything went well.Thanks Rita A ++ from me

Realkingkado · 8 July 2019

★★★★★ 1/5

Google

Don't trust these people. They will not respond to any of your issues inside property and trying to loot money from us with unreasonable answers. Costed us for the damages we didn't do and played tricks to deduct deposit from us. Never ever listen to Julie Neville, the lady reason for everything happens.

Praneeth · 11 October 2023

★★★★★ 5/5

Google

Special shoutout to Stefan who was so helpful with helping me find the right accommodation for me, he made the whole process run smoothly and easily. Highly recommend!PositiveResponsiveness, Professionalism

Koni · 25 August 2020

★★★★★ 1/5

Google

If i could give less than 1 star, I would. DO NOT USE THEM EVER NO MATTER WHAT YOU WILL REGRET IT! Every single worker at the Envisage company treats students like absolute dirt. They ripped us off from the beginning, and then took us from more money once we moved out through our deposit. It would take too long to explain all the awful things they did to us during the year, such as leaving us with a broken fridge/freezer for 5 months even though we emailed and rung constantly for the 5 months; brought cleaners into our home with NO warning and THREW OUR STUFF AWAY including converse trainers, personal belongings etc. and then would not replace them and the list goes on and on. Honestly, student to student DO EVERYTHING YOU CAN TO AVOID THIS LETTING AGENTS!!!!!!

Kelly · 8 July 2019

★★★★★ 1/5

Google

Biggest scammers in town! They'll give the worst service u can imagine and then they'll take your money and you can do nothing about it! I don't know where to begin from. When you go for a quick viewing you won't notice how you are being ripped off. From the sloppy bendable table in my room which looked pretty normal at the first glance but on day 1 I leaned on it and it fell over nearly broke my arm and half the stuff on it. Then they came and "fixed it" and I was extra cautious with it from then on until a few weeks after, the night before my exam while I was studying for it I leaned my elbow on it and the table again fell off and got my laptop broken with all my stuff on the floor, and I had to continue studying in the kitchen! And the day after when went to their office they offrered me to "fix it" again and of course I refused and ask for a NORMAL TABLE which they charged me for it!! During the 9 months of stay, in total I would say we didn't have heating for 2 MONTHS the bigger part of which was the coldest part of the winter!!! Everytime u have any maintenance required (which happens very often) it takes an email and at least 3 phone calls and AT LEAST 3 days until they get something "fixed". The heater went off LITERALLY 7 TIMES. and every time it would take up to a week until they fix it and then it would go off a week after if not the next day. Recently I visited the exact same house bcs I had to collect a parcel and I heard from the tenants the heater is still not working! At the end of the tenancy period I handed in the room in the exact same condition as I received it and they REDUCED £70 FROM MY DEPOSITE for bed slats and deep cleaning the room!!! And I could do nothing about bcs they were right except that I RECIEVED IT THAT WAY. But didn't have evidence to support it. And I know for a fact that it wasn't just me!! Every single other house mate got charged for similar things! If you are considering renting a place from them DON'T! And if you have fallen into their trap already like us record everything from day 1 and keep as evidence. Smallest problem you see record it.

Soheil · 8 July 2019

★★★★★ 5/5

Google

I work as a housing officer and I need to secure suitable accommodation for families. Some families have disabilities and we require adaptations to properties. I have been working with Envisage for some time now and they have been very helpful and accomdating. Louise has gone out of her way to help and support our families. Steve has helped get landlords on board and carry out adaptations that we require. Manny has always been on hand to show us new and suitable properties. We will continue to use Envisage, one of the best letting agencies in Coventry. Great work guys, keep it up!!! Azma.

Noshi · 8 July 2019

★★★★★ 5/5

Google

Lived in a property rented by envisage for 2+ years. No serious problems - only complaint is that they will put the property on the market 6 months or so before the new term, so you have to have a full house available in advance - but after contacting Louise Finlay (who I'd highly recommend) a compromise was made whereby we could reserve the 4 bedroom property with only 3 tenants until an additional one was found. Otherwise for former tenants full deposits have been returned, and the agency charges no fees beyond the renewal cost + the original administration fee.

Alex · 8 July 2019

★★★★★ 1/5

Google

If giving no stars was a possibility than I would. After renting a student property from the estate agents for the past year I’ve been left with nothing but hatred for this letting agency. I was paying for a room in a property which was covered in damp and mould. Despite sending multiple emails about this issue nothing was done so I moved out and continue paying my rent as it was affecting my health that much. At that point they decided to sort out the issue by putting in dehumidifiers. The agency itself and the landlord who owned the agency are incredibly rude! I would not recommend this place to anyone ever!

Becca · 8 July 2019

★★★★★ 1/5

Google

I rented a house from them, found them a complete rip off company, top to bottom unprofessional and rude staff after selling you the contract. They retined my deposit even I checked out better than I found. They ll try to offer short term tenancy contract and then ll never renew the contract for two reasons: 1 To rip off existing tenant by retaining deposit money. 2 to re rent the house and charge them with tenancy silly admin and processing fee. They also give details to companies for their own unpaid bill. a real headach. Don't trust positive reviews must be requested to post by friends.

Observer · 8 July 2019

★★★★★ 5/5

Google

This appears to be a fair company. After 12 months in a student accommodation the full security deposit was returned. The students obviously left the accommodation in a very good state, and not dirty, but sometimes you hear about landlords and agents who will not give all the deposit back to students, even if the accommodation is left in a good state. This company will treat you fairly in my experience. If you don't get your deposit back here, it is probably likely you have departed with more repairs than can be put down to normal wear and tear or it needs a deep-clean as you have left it in a disgusting state.

Angie · 8 July 2019

★★★★★ 5/5

Google

As always, we are very happy with Envisage, and they continue to be highly professional in letting and fully managing our property. Our local contact Pete works tirelessly, and his approachable manner helps a great deal to ensure that any rental issues are dealt with quickly and tactfully. He quickly builds a rapport with people, always responds to calls, puts you in contact with the correct teams within Envisage, keeps you informed and is a good reflection of a lot of the people working hard behind the scenes. Many thanks.

Dave · 8 July 2019

★★★★★ 5/5

Google

Best agency in Coventry. Have tried many and my experience from envisage is brilliant. They look after my property that I let with no problems at all. Have been a customer for many years and can't fault. A huge thankyou to Rita who has sold my property now, she is very professional, has been constantly on the ball throughout the sale, she has been fast responsive to any problems that iv had and supportive so cant thank her enough. I have dealt with all the staff and manager over the years there and would highly recommend every single one of them. Thankyou to you all

Kirsty · 8 July 2019

★★★★★ 5/5

Google

I will definitely give them a 5 star, Julie and Louise have been of great help so far and they are so nice and always ready to help, I logged some complains after I moved into my accommodation and the manager promised to have it fixed the next day and kept to her word, they were here so early in the morning to fix the problem and kept calling back to know if I was satisfied. They are really good at what they do and I will definitely recommend them to anyone looking for an agent that will treat you like family.

Mofikoya · 8 July 2019

★★★★★ 5/5

Google

The viewing experience with Alkejd was really great. The property is nice and convenient. It is close to the supermarket and the University of Warwick.

Jingsha · 7 July 2021

★★★★★ 1/5

Google

It seems good at first but they let us freezing, no hot water, no heater for days. We email them and they only send technician once. As soon as the technician went back from fixing it, the same problems happened again. We emailed them again but still no progress up to now. Keep up a good job envisage

Ainul · 28 April 2023

★★★★★ 5/5

Google

Great service from Steve and the team, very friendly and helpful, would highly recommend.

Sat · 9 December 2022

★★★★★ 5/5

Google

Very efficient team. Special mention to Rita who went out of her way and provided lots of support to help purchase property smoothly during lockdown.PositiveResponsiveness, Quality, Professionalism, Value

M · 25 August 2020

★★★★★ 5/5

Google

While I did not eventually place the marketing of my property with Envisage, the valuation conducted by Peter, was very professional. He listened to my background of the property, and following a comprehensive inspection, provided me with his valuation. This was then followed up with a confirmation email. I would have no hesitation in recommending Envisage on the experience I had, and the only reason I did not proceed was that they didn’t have an office in the town

Jerry · 8 July 2019

★★★★★ 1/5

Google

They cheated us out of much of a £2k+ deposit. I have the impression that they prey on students (especially international students) - who they expect won't know how to dispute their deposit claims or take legal action - and then take ridiculous amounts out of their deposits.

Tamay · 8 July 2018

★★★★★ 1/5

Google

When obtaining a property let from this company, ensure that you take photos of the property before you move in and photos when you leave and check out. Also take a photo of the check out tenancy report. Keep everything and also keep emails that you send to the company. This will save you a lot of hassle later on when some unscrupulous landlord tries to charge you for something that was not there when you left the place. If you are unfortunate to get charged, email your evidence to My Deposits ( the scheme that protects your deposits) they will deal with the issue and assist you to get your money back- we certainly did!

Tina · 8 July 2018

★★★★★ 5/5

Google

Envisage help take the stress out of purchasing a property. I have recently completed the purchase of two properties through Envisage. I found their staff to be extremely helpful and went the “extra mile” to ensure that the purchases went through on time. Pete conducted the initial viewings; I found Pete to be extremely friendly, polite and not pushy at all. Pete answered all of my questions when we conducted the viewings, and if he did not know the answer he pointed me in the right direction. Rita managed the negotiations on purchase price, and I was left feeling confident that she had acting in my best interest in ensuring that my offer was accepted, at a price I was happy with. During the purchases, Rita acted professional and promptly to my questions and got involved with Solicitors and taking queries from my mortgage broker when she did not need to, I am confident that without the help of Rita driving the purchases of the properties we would not have completed as quickly and efficiently as we did. I would not hesitate to recommending the team at Envisage when buying or selling a property.

Nick · 8 July 2018