Envisage Sales & Lettings Coventry reviews

★★★★★ 5/5

Google

Envisage Sales and Lettings have been a pleasure to deal with for the purchase of an investment property. They acted with the utmost level of professionalism, going above and beyond in terms of the service and support typically expected by an agent. I look forward to working with Steve and his team in the future and would 100% recommend them.

Usman · 15 March 2026

★★★★★ 4/5

Google

I am hoping to have a good time at this accomm. Marley, my agent, made it a whole lot easier and was considerably kind despite my relentless questions and emailing. All the worries of not having seen the property physically before moving in were mitigated with her on the other end. Thank you Marley if you're reading this. May every future tenant get you on the other side of the phone!

Sattviki · 30 September 2025

★★★★★ 5/5

Google

Recently purchased a property through Envisage and couldn’t be happier with the experience. A truly professional estate agency with real common sense (sadly rare these days). They navigated the entire process smoothly, even when things got challenging, and made what could have been a stressful purchase feel effortless. Prompt replies, honest communication, and no nonsense, just straight shooters. Can’t recommend them highly enough.

Deepak · 15 February 2026

★★★★★ 5/5

Google

Mya was supper helpful, extremely polite and responded to phone calls and emails immediately. She made everything really easy to understand and was great at making me feel comfortable in terms of what i was doing and signing for. I would recommend friends and family to use Envisage lettings based purely on my experiences with Mya. Exceptional customer service.

Ryan · 30 October 2025

★★★★★ 5/5

Google

We had a fantastic experience with Envisage Sales and Lettings while looking for a flat to rent. The entire team was extremely professional, guiding us smoothly through the process of viewing the property and handling all the contractual details. We were in a hurry to move in, and they made sure everything was completed quickly and efficiently to meet our needs. A special thank you to Julie, who was not only helpful but also very pleasant to work with.

Elise · 29 October 2024

★★★★★ 1/5

Google

Vendors selling beware! Incredibly terrible service over the past few weeks from Envisage. Registered with specific interest in a property In Binley priced at £210,000 Asked if £200,000 would be acceptable as this was the higher tier but not maximum of what we could Comfortably spend. I was told by Ken that it would not be and vendor looking for in excess of £210,000. I advised no problem, more than understandable and notified them that I was a no chain buyer with a pre approved mortgage ready to go and would offer £200,000 if this ever became of interest to the owner. Ken advised he would keep me updated. Three days later the property is reduced to £190,000?! Nobody even phoned to let me know or give me an pppurtunity to negotiate. I phoned immediately and spoke to Pete explaining the above, he apologised and I requested to view immediately. A viewing was booked for The following Saturday as they had 'a busy diary'. I was notified circa 45 minutes before the viewing on the Saturday that it was cancelled as we were not able to gain access due to the tenants being obstructive with the viewing. I had already driven part way there with my partner to make sure we weren't late and had to go back home. I took the morning off work especially for the viewing. I requested that the Saturday employee lady who phoned me answers a few simple questions, more specifically whether the tenants would leave early who were in the Florence Road property and when they were contracted until as I was prepared to wait a number of months if required. The lady promised me a call back on the Monday, she also advised that we wouldn't be able to gain access until December the 3rd as the tenants were not wanting viewings until then. I advised this was fine but requested that the owner is notified that I am very interested, proceedable and could somebody call back to confirm the questions I asked as I had already asked Pete to get me an answer to this which he said he would. No call back and nothing from any member of staff after this date, so again poor customer service. All of a sudden the house is on Rightmove as Sold subject to contract. I phone and speak to Ken, he explains that an offer from somebody who viewed historically has been accepted and agreement for the tenants to move out has been given for January. I asked why nobody had called me to answer my questions, as I was looking to do the same thing and that the fact that the historic viewers offer is fine but that doesn't excuse the fact that I had advised I was willing to pay £200,000 before Envisage had reduced the property to £190,000 and that had somebody come back to me with the answers to my questions I would have made an offer with a view to viewing at the earliest opportunity. I am simply told that, they have 'dropped the ball' on this one and that somebody should have called me back and that they are sorry. I find this extremely poor service given that I wasn't a one off caller and that I had proactively given them the opportunity to call me back with answers to questions and tried to view at their requested times without making them work around me. I understand that the owner of Envisage is a friend of the Binley propertys owner. I do hope they are aware that I was interested before closing off viewings and accepting an offer from a buyer who as far as I. An understand, has a house they need to get exchanged (Higher risk in my opinion) before moving in at the agreed date of January. To summarise: There seems to be a complete lack of communication within the office, service is poor. I would be conscious that owners listing their property for sale with Envisage are not getting a full and up to date picture of who is actually interested in their home and I feel that this might have a detrimental impact on them receiving the best price for their house. I would lodge a formal complaint but I note some of the reviews advise that the owner is rude and not very nice, given this I don't feel pursuing this route is worthwhile and have decided to leave this review instead.

JAMES · 8 July 2017

★★★★★ 1/5

Google

STUDENTS I had been warned about this agency before but as I really liked the house I thought it would be ok. I was wrong and I am no longer interested in the house or any of the properties that Envisage Sales and Lettings manage. I felt like I was being rushed into securing the property as they were trying to get my friends and I to pay the agency fee (£160) as soon as possible, even though we had not seen the contract yet. The agency also told us to pay in cash which I think is very usual as it is normally a bank transfer; so that everything is on record. The reason being 'because there is no card machine'. I asked my Dad to call the agency as I felt as if I wasn't being taken seriously as I am a student and l do not have much experience in this field. In response to my Dad calling, the agent then called me saying that my Dad was 'rude' and that he wasn't feeling up to renting the house to us anymore. I personally felt like this was very inconsiderate and unprofessional. The agency has commented on my review saying it is 'untrue' and that they will seek legal advice for slander but this is my experience and my opinion of what happened and I just want to shed some light onto this situation.

Gina · 8 July 2016

★★★★★ 1/5

Google

This is a fake listing. The agency intentionally reject your application to earn one week's rent. They wasted my time and money and are literal frauds. Don't fall for the trap. They took £400 from me and left me with no house or deposit that I saved.

Aashita · 6 August 2025

★★★★★ 5/5

Google

I've been to the agency and Spoke to Alk. He was very supportive and helped me with my choice of room that I wanted. very polite and answered all the queries I had with the renting and the process of application. I highly recommend speaking to Alk about any queries you have about renting. Really appreciate his work.

Ankur · 7 July 2021

★★★★★ 1/5

Google

Absolutely poor, had terrible internet and all tenants complained and the people in charge, Nisha and Steve dismissed our concerns, took over 3 months for them to finally install a WiFi pod because the whole house complained with multiple emails. Steve, the director, told me he could terminate my contract if I wasn't happy with their handling of it. Very dodgy and negligent from the top, I would highly recommend that you avoid these guys. Thank you to Alkejd, made things straightforward and took care of me and tenants I was living with by at least trying to sort out issues others at the office wouldn't.

Shpat · 7 July 2022

★★★★★ 5/5

Google

Very fascinating experience for us to rent a property through Envisage. Mya is very thoughtful and prompt!

Seungwan · 15 August 2025

★★★★★ 5/5

Google

Envisage Sales and Lettings provided an excellent experience from start to finish. The process was seamless, and the team was professional and efficient. A big thank you to Julie for her support and friendly approach throughout!

Ridmi · 28 December 2024

★★★★★ 1/5

Google

Envisage Lettings are an unprofessional, incompetent, and often unethical company. It would take a space larger than is fitting for a Google review to comprehensively list all of Envisage's wrongdoings over the course of the past year, but I will describe several that I believe are emblematic of the behaviour this company practices. If you are planning to rent a property let by Envisage, you should expect to be slapped with an exorbitant administration fee supposedly covering the cost of producing the tenancy contract. In return you will be handed a boilerplate document - probably the same as the last year's tenants' - that may contain gems such as "The Tenant must not use the property for any immoral purpose" (it is fun to consider that such a company could imagine themselves as arbiter of moral truth). When collecting keys for your house upon starting the tenancy, you may be greeted by a rude employee who suggests they had no idea you were coming to collect your keys despite sending multiple emails arranging this meeting earlier that week. While you are expecting four sets of keys, you may be instead given two and a half sets labelled with the wrong house address and told that no one knows where the rest are. Such an encounter is unfortunately the norm when dealing with Envisage. During your tenancy you may have to wait long periods to get things fixed. For example, when we moved in to our house last year, the kitchen sink was broken: the cold water tap did not work. From the time Envisage were informed of this, it took a period of about a month for this rather essential issue to be remedied. Later on in the year, we were subject to a rare check-up of our heating system. I was told by the engineer who came that the boiler hadn't been checked in about 5 or 6 years despite being a model that ought to have been serviced yearly (a gas-fired warm air heating boiler) In addition to this, Envisage will often provide short notice and a very vague purpose and time frame for such visits, the worst example of this being informed on a Monday that the landlord would be visiting "to carry out essential maintenance on a number of days between Tuesday and Friday". This maintenance, perhaps unsurprisingly, did not happen. In general, Envisage do not care how absurd these actions are, despite how close they are to being actual breach of contract. There is much else I could say about Envisage and their misconduct but it mostly delivers the same message as the above, in essence. I did not have a single interaction with an Envisage representative which was not needlessly difficult. The fees and rent were extortionate for what was given. The employees are often rude, incompetent, seemingly do not engage in communication with their colleagues, and sometimes just outright lie. It is a shameful fact that such behaviour can go unchecked in our society. If you are a prospective renter, do not be fooled by the dozens of fake five star reviews here on Google and find another lettings agency. If you are a landlord, I urge you to consider the morality of allowing your business to be conducted by such a pitiful excuse for a company. You can do better.

Lawk · 28 May 2020

★★★★★ 5/5

Google

Marley was really helpful & responsive getting me set up, making things as seamless as possible! Would definitely recommend

Mags · 16 May 2025

★★★★★ 5/5

Google

Marley provided excellent service in setting up my tenancy. She was professional, efficient, and always happy to answer any questions I had along the way. The whole process was smooth and stress-free thanks to her support. I really appreciate her efforts and would highly recommend her to anyone looking for reliable and friendly service.

Charlotte · 30 September 2025

★★★★★ 4/5

Google

Julie was incredibly polite and helpful. She always responded promptly and nothing was ever too much trouble, we could contact her with any problems and they was always resolved. She explained everything clearly and answered any questions we didn’t understand. Manny was nice when he showed us round a couple of properties. Helping answering questions on individual properties and contacted the landlords with our requests. He has a unique sense of humour at times, some not to everyone’s taste but other than that he’s lovely :)

Chloe · 8 July 2019

★★★★★ 4/5

Google

This is my first few weeks living in the property rented through envisage and so far, so good. Pete was very quick to show me the house I was interested in and guide me throughout the process. All the other members of the Envisage team that have been in touch with me, namely Rita, Julie and Kacey, have been very helpful and made me feel that they were acting in my best interest not only by mediating the deal with landlords but also by means of contract terms. The admin fee is a bit expensive but as an international student, I felt more confident in renting a house via an agency. I still have 11 months to go and a deposit to be returned in order to be able to give them 5 stars, but I'm confident (and hopeful) there won't be any problem.

Amanda · 8 July 2019

★★★★★ 1/5

Google

Awful customer service from the agency. I was asked to pay full deposit and 1 month rent before even passing the checks or getting a contract. I asked to pay only the holding deposit before the process is finished and I was shown the contract on which they refused to do and said if i don't want to pay full amount now I am more than likely to seek for new agency. 5 seconds after that part of conversation was done they told me someone payed the full amount and studio is no longer available.

Ivan · 29 October 2024

★★★★★ 5/5

Google

I was looking for an apartment through Envisage property. I was fortunate to come across Stev S. Sorry I don't know his full name. Stev was very responsive and helpful. He was also very quick to get me a place. He answers his call, response to messages, even at out of office hours. I think he is the best in that office. Thanks Stev😚PositiveResponsiveness, Professionalism

Vivian · 25 August 2022

★★★★★ 1/5

Google

The manager Steve is an indian who pretends to be a white guy for god knows what reason. The staff is nice but their deposits and services aren’t that great!

Saad · 9 November 2022

★★★★★ 1/5

Google

Literally theives that don't care about your house at all. House was in terrible state when move in this year September, lock is loosen and there are rubbish unattended in the back garden. And when we request for repairments, they will try to push the responsibility to you, as they will avoid any trouble like little c*** they are. You go into the office and they'll pretend they put down information, but I suspect they just put it in the bin after you left, as whenever I call them later and they'll say it's not on their system, despite we got people that can prove we went there (and apparently that's just us trying to make up for our "lies" according to Ken) Like seriously, this company can just collapse and shut down and no one will be sad about it and it will make everyone happier as there will be less "fraud" company trying to rip off students

Hen · 8 July 2018

★★★★★ 1/5

Google

My friend and I rented an apartment from them. Heaters were not working for over 3 months. Every time we called, we were told they'll come fix it within 48 hours. After over a month of calling and sending emails, they said you have to send an email to another department. We ended Up with no heating for 3 and a half months (September to mid-december). After quitting the property, I had to wait for 9 weeks to get my deposit. No explanation. Very bad experience. Would NOT recommend.

Hayat · 8 July 2018

★★★★★ 1/5

Google

Stay away from these cowboys house was advertised at 715 per month and complimentary wifi (none optional) made it to 795 per month and just to park bumped it up to 845 per month wanted 12 months rent upfront from a 999 credit score who's never missed a payment in there life. Slow at communicating house on the pics was nice and fresh house that was viewed was an absolute dive. Avoid this estate agents at all costs

Aaron · 29 October 2024

★★★★★ 1/5

Google

My son & his friend hire 2 bed room apartment from this estate agent company. Key was given from people working there. Place was in awful condition. We have to clean the place through out . Place was left uncleaned for months . Lots of rubbish was left in the storage cupboard. Reported about broken toilet seat. Nothing is done. These people are only interested in collecting money . Will not recommend to anyone. Totally con merchants. Disgraceful. BT

Bipin · 8 July 2018