Trusted Agent profile · Coventry
★★★★★
352 reviews across 1 platform
89c Far Gosford Street, Coventry, CV1 5EA
Envisage Sales & Lettings's office in Coventry, at 89c Far Gosford Street, is rated 3.5 out of 5 across 352 reviews on 1 platform, including 352 Google reviews rated 3.5.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
1/5
GoogleI don't even know where to start on how dissaponited I am with their service. Condescending and patronising staff even from the begining of the process. That is what you get for £175 per person! We signed the contract, sent all the money (£2600) and 3 hours before moving in the house they let us know that we cannot move in anymore. They caused so much stress and distress that we decided to take them to court. I URGE YOU NOT TO USE THEM IN ANY MATTER!!!!
5/5
GoogleDealt with Louise who was extremely helpful and understanding of our situation with regards to arranging student accommodation for the following academic year. Having had 2 tenants pull out at the last moment, we were kindly given extra time to find 2 new tenants to replace the previous ones (at her expense). Now have begun the final stages for finalising our accommodation for next year which has been going very swiftly, especially with regards to the promptness of email correspondence, would definitely recommend.
5/5
GoogleExtremely helpful and friendly staff. Went out of their way to show me around more than once to show me and my friends around the house. The process was dealt with in a highly professional manner, and they did everything they could to make sure all of our needs were met. Louise has been brilliant in helping finalise the details for the house, I couldn't have asked for a better estate agent! I would highly recommend them for any students looking to find a student property.
5/5
GoogleThe whole process was dealt with in a very quick and professional manor from viewing to completion. Peter the estate agent who showed me around my property was very helpful and knowledgeable about not only the costs and maintenance of running the property but also the general area and amenities such as transport links motorway access bus routes shops Dr's surgery. Peter was also kind enough to give me a lift to the office to complete my application once I arrived at the office I was given a seat and made to feel welcome. Peter introduced me to Lauren who was very helpful she talked me through all aspects of the tenancy agreement pointing out all literature I needed to be aware of and explaining in detail any queries I had regarding the application. After only a matter of 20 minutes or so I felt very confident and comfortable in paying and signing all the required forms and deposits . All had been explained to me in full and I left feeling more than happy with the experience from start to finish. I would highly recommend using Envisage lettings Coventry I found them to be a very professional company with knowledgeable and easy to talk to staff members.
1/5
GoogleTerrible experience with this estate agent. Viewed a property with the tenants still in there. When asked if the property would be like the images I saw online I was told they wouldn’t. So basically catfishing! Took my deposit gave great references & all the documentation they needed to be told they couldn’t go through with the renting. Dragged their feet answering my emails & when asked questions they never answered them. This issue will now go through to the housing ombudsman as they gave conflicting information. Don’t touch these cowboys
5/5
GoogleThe first time I rented one of your property at Northumberland Road I was quite impressed with the property because the House is very Clean and well furnished compare to the Houses rented by my Colleagues from other Agents. This has become the basis that I promised to be your Ambassador that will influence many students to use your properties. I do not mind about other people experience with Envisage, all I know I have to say the my experience with them for example I am absolutely happy with maintenance aspect of their management because every time we have a problem in my house the maintenance Engineer will come in a good time and solve the problem. In fact he is very good , highly professional ans also friendly to all of us in the house at Northumberland Road.
5/5
GoogleThe first time I rented one of your property at Northumberland Road I was quite impressed with the property because the House is very Clean and well furnished compare to the Houses rented by my Colleagues from other Agents. This has become the basis that I promised to be your Ambassador that will influence many students to use your properties. I do not mind about other people experience with Envisage, all I know I have to say the my experience with them for example I am absolutely happy with maintenance aspect of their management because every time we have a problem in my house the maintenance Engineer will come in a good time and solve the problem. In fact he is very good , highly professional ans also friendly to all of us in the house at Northumberland Road.
5/5
GoogleGreat company with plenty of experience, and great office staff.
Thank you we appreciate your review.
5/5
GoogleWhen you are buying or selling a property it can be an uncertain process. Having a competent agent is essential. Envisage offer such a service. Rita Toora is the ultimate professional, alway efficient, friendly and willing to go the extra mile to ensure a sale is brought to a successful conclusion. Pete Huxley offers an accurate valuation and a friendly viewing experience. I can confidently recommend Envisage.if you are buying or selling a property.
1/5
GoogleBED WITH BED BUGS! I relocated in my new room on Regent Street in July 24, and on the first evening I saw that the bed had Bed Bugs! Removing the matress, there were clear black spots on the wood, which means that bed bugs had been on that bed for a long time and that the agency never did a proper check or cleaning. I went through a very tiring week, having to disinfect all of my belongings and find another place to stay temporarily. Later they told me that they sent cleaners to disinfect the room and that the room was ready, but when I entered again I found more bed bugs alive. From the beginning until the end they denied responsibility, even when I provided evidence in the form of photos and videos... Steve ;) After all this unrest, they agreed on breaking the contract and giving me back the deposit, but no compensation for the trouble they put me through and the cost of the temporary accommodation I had to find. It was a really bad experience! They are unprofessional at least ;)
5/5
GoogleI highly recommend Envisage Property or Mr Steve Shergill to anyone looking for a reliable and considerate landlord. Maintenance was address quickly ensuring the property was always in an excellent condition.
5/5
GoogleExcellent service from Manny, he arranged multiple viewings for us and was very co-operative in doing so. Manny was very patient as it took a long time for us to find a house and was always quick to responded to any questions or queries we had. He was very helpful and professional throughout our experience at Envisage whilst always trying to find the best house and the best deal for us.
5/5
GoogleI highly recommend Envisage Lettings. I have received great service, communication, help and guidance from the team - in particular Lousie and Manny. Both of them have gone above and beyond to assist me. Having had poor experience with other local estate agents, its been refreshing to work with a team that use thier own initiative and save me the trouble of having to get involved in every little detail. Much appreciated.
5/5
GoogleI highly recommend Envisage Lettings. I have received great service, communication, help and guidance from the team - in particular Lousie and Manny. Both of them have gone above and beyond to assist me. Having had poor experience with other local estate agents, its been refreshing to work with a team that use thier own initiative and save me the trouble of having to get involved in every little detail. Much appreciated.
5/5
GoogleExperience with Envisage was struggle-free and very pleasant overall. It was very easy to arrange a meeting who I did with Harbinher Shergill. We discussed all matters quickly and went straight to their office to sign an an agreement which was also a very quick and simple process. Company is also very responsive in regards of any issues or questions that occur. Overall had a very great experience so far.
5/5
GoogleThanks to the great service provided by one of the individuals working at Envisage. Alk has been a pleasure to work with. He is a truly honest man who understood our needs as students and provided us with the most appropriate properties. Very hard working individual who worked past his hours to ensure we were satisfied with any queries. Reservation fee confirmed. Very happy 👍. Thanks Alk
1/5
GoogleGetting the deposit back was the main challenge with this agency. A significant portion of the deposit was deducted after vacating the property, and the deductions were neither fair nor reasonable.
5/5
GoogleThis is, by far, the best estate agent in Coventry. There is always a human at the end of the phone. Maintenance gets done quickly. The properturs are of a higher standard than some of the other agencies. I can't recommend enough.
5/5
GoogleI have used Envisage as a letting agent for many years and always found the Team to be helpful, professional and most importantly available. I am currently in the process of Envisage selling a property for me and they quickly found a suitable buyer and have been very hands on and helpful in the sales process - thanks Rita! I would recommend Envisage for Landlords and for house sales.
5/5
GoogleI have always experienced a great service from the team at Envisage. I work with Citizens Advice housing vulnerable families and if it wasn't for Envisage we would still have families waiting to be housed. They are always helpful and friendly, big thank you to Louise, Steve and Manny especially, and also the rest of the team. We look forward to continuing to work with you all.
5/5
GoogleWe sold our property via Envisage and found Rita to be an excellent agent. We were kept informed at all stages and were given good advice about delays and issues throughout. The process itself turned out to take much longer than anticipated, but Rita made sure it all worked out in the end. Highly recommended.PositiveProfessionalism
1/5
GoogleHorrific company! Suffered some of the WORST customer service ever. The staff have a terrible attitude which is backed up by the terrible attitude of the director - Steve. They really don't care about lives of the real people they're dealing with - the people renting the house and only care about ensuring these people do not get their deposit back my any means possible. presumably so they can pocket it themselves. Coming up with poor excuses as to why a full deposit cannot be given - reasons which are out of the control of the tenants. horrible people! I only gave star so I could post this review!
please note that this review has been listed regarding another party, the actual reviewer is a fake reviewer on behalf of another party. please note you should spell tenants correctly !! Google need to remove this
1/5
GoogleLetting agency from hell. From the day we moved in we've had an absolute nightmare from the toilet literally flooding the bathroom from day 1, no heating or hot water for a week and the meter in debt, 4 weeks to get a washing machine replaced, bedroom ceiling leaking (which hasn't still been seen to 5 weeks later) and countless other things including mould covering every wall. The competence of the staff is literally non-existent, every time there's a problem they say "we will pass it onto maintenance" and a week later we get the "oh sorry we forgot" or "can you email them instead"? Nothing has gone smoothly with this letting agency and NOTHING will get done unless you chase things up every day or go into the office. All of my housemates have letted properties in Coventry area before and they have ALL been a dream compared to Envisage. Just save yourself the hassle and find somewhere else. 0/5.
Hi please call into envisage office and speak to the manager
5/5
GoogleHad a very easy time booking a viewing and signing for a flat. The staff were extremely helpful. Especially Marley who made the whole set up extremely straightforward and stress free. Thank you
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