Trusted Agent profile · Coventry
★★★★★
352 reviews across 1 platform
89c Far Gosford Street, Coventry, CV1 5EA
Envisage Sales & Lettings's office in Coventry, at 89c Far Gosford Street, is rated 3.5 out of 5 across 352 reviews on 1 platform, including 352 Google reviews rated 3.5.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleFound a very professional approach from Envisage during my experience of going for a viewing. All the information were precise and as mentioned in the advert and the person made sure to provide us with all the details with regards to the property. Keep up the good job.
Prakriti das-Many thanks for your wonderful review.
5/5
GoogleHad a very nice, welcoming experience with envisage lettings. Mr Alk was very helpful and was willing to help his best. Professional service. Will recommend of you need student accommodation in Coventry.PositiveResponsiveness, Professionalism
5/5
Googlefrom the viewing with Frank and the application with mya an easy and trouble free experience thankyou
5/5
GoogleEstate agent (Marley) was always helpful and responsive to questions during the search for a house and the application process.
5/5
GoogleThe service we received from Manny was amazing! He dealt with everything professionally and went above and beyond in helping us. He recommended aside from the one we had initially chose and helped us along the way. He was very knowledgeable and answered every question we had.
1/5
GoogleMy friends and I signed an 11 month lease for a 4 bedroom student property. We lived for several months with an actual biohazard in the form of sewage that leaked into our garden. Despite being informed, nothing was done about it. The consequences of this could have bee extremely severe, but they didn't care. They were also late resolving other issues such as broken door knobs that locked us in our rooms. Our calls and emails were often ignored. In addition to this, we exceeded our bills cap by at least £1K over the entire tenancy and were only told within the last two and a half months, despite them attempting to claim we'd been told sooner. They don't care about students at all, they'll ignore your cries for help and be rude whenever you need something from them. Avoid at all costs.
1/5
GoogleThe staff are downright rude and inept, often refusing to help any issues we raised as tenants (such as when we informed them literal raw sewage was pumping into our garden, they took weeks to even respond, & when they did it was on me to make arrangements for the plumber to come out!). Envisage took literal months to respond to pretty serious issues with our house- mould and leaks in the bedrooms, faulty door knobs, broken beds and mattresses- did I mention the sewage? More often than not, these issues were either left unresolved or we had to hound them to do their jobs & stick to the terms of our tenancy agreement. STUDENTS BEWARE x
5/5
GoogleSteve and Marley made the process incredibly smooth. Their professionalism and assistance were top-notch. Highly recommend this letting agent.
5/5
GoogleI want to make a personal shout out to Alkejd who helped us find our student house. He went above and beyond to create a rapport with all of us and was extremely helpful in regards to queries and negotiations. Much appreciated 👍🏾 …
5/5
GoogleI rented a property with Envisage and am very pleased with everything that renting means. They are very nice and pleasant people, they helped us with everything i needed and they are very serious. I recommend this company. One of the best. Thank you Louise for support:)
5/5
GoogleI rented a property with Envisage and am very pleased with everything that renting means. They are very nice and pleasant people, they helped us with everything i needed and they are very serious. I recommend this company. One of the best. Thank you Louise for support:)
5/5
GoogleThe viewing and agreement procedure was very smooth and Julie was very quick in the paperwork and helful.
1/5
Google[EDIT] I am student and I found a private house with 2 girls from envisage. After 4 months I wanted to leave and according to my contract I found someone to replace me. My landlady didn’t let me leave and pay money for paper works(she has many properties and all she interest was our money), so I just went to agency for suggestion what to do. Ken who is manager he KICKED ME OUT of the agency. They never take care of tenants. They all the time stand with landlords. When I conviced my landlady and we started to do paper works, they never reply my emails and calls. When I call them they are asking questions for like what property I am calling for and when I said that, they started to talk’oh hello? hello? I cant hear you? sorry?’ They did this 3 times. When paper works done, they didn’t give any call for me either. Im not sure about his name but Lion the black guy all the time helped me but Alkejd ignored me even he was responsible of the proporty. If you are student, stay away from here because they won’t care of students//// EDIT: As I mentioned above, they did not answer my emails and calls. but after 1 hour after the comment I wrote here, they sent me an e-mail to remove the comment and did not even apologize. yeah professionalism.
5/5
GoogleI rented a property with Envisage and am very pleased with everything that renting means. They are very nice and pleasant people, they helped us with everything i needed and they are very serious. I recommend this company. One of the best. Thank you Louise for support:)
5/5
GoogleThe process of going through the letting agent was very smooth without any hiccups, and the property was in a good state with only very minor issues. This has been by far the best estate agent I have been with in Coventry. The staff were also very accommodating.
1/5
GoogleGetting deposit back was the main challenge with this agency. They deducted a lot from the deposit after vacating the house.
5/5
GoogleNice company, I want to thank Louis FIndlay and Stefan McCarroll. Louis is very kind. Stefan is very conscientious. Just one thing needs to improve, is about the viewing. Because I have waited about 30 mins until I met the viewer during the viewing day.
5/5
GoogleWhat a great service from Envisage sales team. In particular Rita who was patient, helpful, and very empathetic. She was professional and kept us fully informed and up to date with our purchase. Remarkable service, thankyou.PositiveQuality, Professionalism
1/5
GoogleThis agency shows perfectly how not to do the letting properly. Staffs are totally unprofessional. They waste our time by scheduling viewings. Then at last they wont respond to email. Total unprofessional.
Good Morning Ahul we see you had a viewing on the 7/08/23 and we have checked our emails and cannot see a email, we invite you to the office to discuss further if you wish and apologise if there was a mix up.
4/5
GoogleDealt with Manny and Louise, Was a very easy and a very friendly process. Found the house we was looking for. Someone dropped out and we've been given time to find replacement with some advice. Great for students looking for housing in the future. 100%would recommend.
1/5
GoogleThe WORST estate agent we've ever dealt with, complete disaster from start to finish …
5/5
GoogleHad a very pleasant experience with Envisage, this was due to Alkejd who was extremely professional and worked very efficiently addressing all our questions and concerns. He communicated with us out of his working hours and took into consideration our needs as students. Overall, I was very happy. Thank you!PositiveProfessionalism
Many thanks for your positive feedback.
4/5
GoogleVery pleased with this agencies performance. Employees were helpful and easy to talk to, in particular Louise who really went out of her way to be helpful and was very patient with me when making appointments and then remaking those several times for me.
1/5
GoogleThis is a very rubbish agency who liked scamming their tenants off their deposit. They never reply and take huge amounts of money from your deposit even when all the needful has been done. This all done by the Company director Steve and they never even reply for the maintenance of the property. I would like to advise all students and those looking to rent to steer clear off this agency.
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