Brian Holt Estate Agents Coventry reviews

★★★★★ 1/5

Google

Wow what an awful company!! We were treated very badly. Very dishonest business, would never use them again or recommend. Property manager Kieron in particular never responds and lies so keep away!!

Leanne · 22 July 2026

★★★★★ 5/5

Google

Riley was absolutely amazing. Very knowledgeable of the property. No issues what so ever. Will always use haart if looking to move property again

Ben · 20 August 2025

★★★★★ 4/5

Google

Working with Viviana was a breeze! The online process was fast and easy from start to finish. She was incredibly responsive and guided me through every step of the way. I highly recommend her for anyone looking for a smooth real estate experience. But just make sure you respond to her emails on time 💯 …

Conan · 26 May 2024

★★★★★ 5/5

Google

Lillie-may- I am a current customer of haart and I had spent weeks trying to get a visit on a property that was perfect for me. We got in touch with Lillie-may and she had sorted a visit for the property the next day and shortly after she had secured the property for me. Lille-may helped the entire time and is a credit to haart. Thank you Lillie-may.

Sam · 2 September 2023

★★★★★ 5/5

Google

We are selling our house with haart estate agents with the help of Ben, and we would like to say a big thank-you for making the process easy and quick so far. Ben is really knowledgeable about the housing market and is so helpful and efficient with any questions / concerns we have. Thank you Ben :)

Charlotte · 26 April 2024

★★★★★ 5/5

Google

Joel has been extremely professional and helpful updating me and reassuring me throughout the process of me buying my first house. Unlike other agents i dealt before, Joel was honest and upfront without making me feel that there are some obscurities in the purchase process. He will always ring to ask if everything is well and especially will take the extra mile when solicitors were slow in processing documents. I am very happy with his professionalism, honesty, and friendliness even after the pirchase was completed and i asked him to enquire something for me. Excellent service.

GoGo · 15 May 2022

★★★★★ 5/5

Google

Stephen Wood and Hasnen were extremely helpful and got us our place in matter of hours.

Gautham · 20 September 2025

★★★★★ 5/5

Google

I had a terrible experience with Brian Holt lettings! I moved into the property almost 3 years ago and there were a plethora of issues. I was in contact with the then property manager, Scott Flegg, who, quite frankly, was a chocolate teapot. He kept saying that the issues will be resolved and that he would get back to me. Months and months went by, radio silence. It has now been almost 3 years and the issues would still have been left unresolved if it were not for the efforts of Joanne Keane. I had recently chased up the said issues with Scott, but, once again, he was up to his old tricks. He left the company a few weeks back and Joanne took over his outstanding affairs. Joanne has been a God send. Despite a huge workload, Joanne resolved the outstanding issues. Joanne has remained polite professional, patient and very understanding throughout. Although I have given the company a 0 rating, I would give Joanne 12/10 for her hard work and dedication. Thank you Joanne.PositiveResponsiveness, Professionalism

Jonathan · 10 January 2022

★★★★★ 5/5

Google

Great estate agents to work with, extremely professional throughout and quick to help with any questions and great at supporting the First Time Buyer process too. I'd especially like to thank Will for managing it all so well.

Liam · 26 December 2024

★★★★★ 5/5

Google

Very helpful! Ben is an exceptional senior property marketing consultant His knowledge, professionalism, and willingness to go the extra mile have truly made a difference.I highly recommend Ben to anyone looking for a property marketing consultant. His expertise and dedication are second to none. Thank you, Ben, for your outstanding service!

Mirsad · 26 May 2024

★★★★★ 5/5

Google

I’d like to take the opportunity of providing positive feedback regarding my recent experience with this estate agent. I dealt with a gentleman called Leon who was both professional and friendly, He was able to arrange immediate viewing of the property I was interested in. I very much appreciated the fact that he could see how interested I was in securing the lease on this property, promptly contacting the owner to pass on the relevant details also in getting back to me with updates. Also being dyslexic and having problems with brain fog Resulting from long Covid he went way above and beyond what I would consider to be normal service by helping me to fill-in some of the forms as well as simplifying the process By reading out to me the relevant key points of the contract and patiently answering any additional queries I had. In short it was nice to deal with somebody who was professional but who also provided a much appreciated personal Touch, I felt he genuinely wanted to help support me in securing the tenancy and that he wasn’t simply going through the motions which has been my experience with several other estate agents i’ve dealt with recently Which almost Put me off the idea of wanting to deal with another estate agent again. Any way thanks Leon for restoring my trust in Estate Agents.

Simon · 22 September 2021

★★★★★ 5/5

Google

Riley Holmes was helpful and understanding through the letting process and got me moved on quickly.

Erael · 20 August 2025

★★★★★ 1/5

Google

Avoid, avoid. They really don't care abt you or yr house. Steven will send U the review link but you should wait a few months before completing it. You judge someone by how they deal with issues n complaints, unfortunately mine were ignored. So many issues since day one n it goes from bad to worse. . Phones never get answered, emails are not responded to. High staff turnover. They failed even to keep their side of the contract, charge you for something you've not had, n for me to get a refund was a struggle but Aimee Dearen was great n helped me. She has left. I had to constantly chase them to put things right n I have a fully managed package. They failed to turn up for home inspection n never notified me so I waste my day I gave advance notice for them to serve S21 to end 18th June I made that point crystal clear, abt the date. I got told it was served on the 19 when in fact it was not served at until 25 April n to end on 19 July. They increased an extra month without my consent. I was also lied abt an inspection that never took place, which sent my stress level through the roof as there were teo families living there n having a negative impact on my home. When things go wrong they don't care n make no attempts to resolve.

Smita · 26 May 2024

★★★★★ 5/5

Google

Excellent Service from Riley Holmes Riley made the lettings/accommodation process incredibly smooth and stress-free. …

Aravind · 20 August 2025

★★★★★ 4/5

Google

I called Brian Holt today to chase up a call I had previously made over a week ago and was pleasantly surprised as the call was answered straight away by a lady called Joanne Keane, Lettings Administrator, she was so polite and kind and asked me how I was today, this friendly manner instantly put me at ease, she listened to my queries and said she would look into both and call me back, I was even more surprised when I got a call back within the hour from Joanne to say she had progressed my first request and someone would be contacting me to arrange a call out (fantastic!) And she had also looked into my second request and could put me through there and then to the gentleman who would sort it all out (Which he did! Another review coming his way) Thank you Joanne, you made my day 👍😊

A · 11 March 2021

★★★★★ 5/5

Google

I’ve had a really positive experience working with Gina. She has been very supportive and always quick to respond whenever I needed help. She dealt with issues like my boiler and oven replacement smoothly and made the whole process much less stressful. Overall, her professionalism and friendly approach have made a big difference. Thank you, Gina!

Germy · 20 October 2025

★★★★★ 4/5

Google

I called Brian Holt today to chase up a call I had previously made over a week ago and was pleasantly surprised as the call was answered straight away by a lady called Joanne Keane, Lettings Administrator, she was so polite and kind and asked me how I was today, this friendly manner instantly put me at ease, she listened to my queries and said she would look into both and call me back, I was even more surprised when I got a call back within the hour from Joanne to say she had progressed my first request and someone would be contacting me to arrange a call out (fantastic!) And she had also looked into my second request and could put me through there and then to the gentleman who would sort it all out (Which he did! Another review coming his way) Thank you Joanne, you made my day 👍😊

Sally · 17 February 2021

★★★★★ 5/5

Google

Ok so at 8pm one evening recently my boiler broke - I followed the troubleshooting guild to be told I need an engineer- it was -6 and freezing cold with no heating or hot water 😱. At 9am I phoned Brian Holt’s Lettings and spoke to Joe Keane, by 10.30am an engineer had been out and fixed the boiler so I had heat hot water and a warm evening on my sofa, what more could I have asked for amazing service x

Sandy · 11 February 2021

★★★★★ 5/5

Google

Andy was a great agent, who was constantly in contact with us and helped us out in every way possible. With his advice and support we have managed to secure our home and get onto the property ladder.

Connor · 17 October 2024

★★★★★ 5/5

Google

Millie was extremely helpful throughout our search for a rental property and we look forward to her continuing assistance.

Mel · 15 April 2026

★★★★★ 5/5

Google

Would like to say a big thank you to Karen & Andy from harrt estate agents for there help and support during our process of purchasing our new bungalow you were both a pleasure to deal with thanks for everything you done for us again Kevin & gail

Kevin · 26 April 2024

★★★★★ 5/5

Google

I have been dealing with Riley Holmes and he has been absolutely brilliant from the viewing of the property right up until arranging the tenancy. He has put me at ease from the start and has been so helpful always happy to answer my questions.

Tracy · 20 January 2026

★★★★★ 5/5

Google

Riley is really great and efficient !!! Much appreciated

Folake · 20 September 2025

★★★★★ 5/5

Google

We highly recommend Andy Gibbs he is very professional and knowledgeable. Any query we have he responds promptly with excellent guidance. Making what could be a stressful process more bearable. Thanks T Bird

Theresa · 1 December 2024