Trusted Agent profile · Coventry, Warwickshire
Verified
★★★★★
966 reviews across 2 platforms
15-17 Warwick Row, Coventry, Warwickshire, CV1 1EX
Part of Brian Holt Estate Agents, see every office.
Brian Holt Estate Agents's office in Coventry, Warwickshire, at 15-17 Warwick Row, is rated 4.6 out of 5 across 966 reviews on two platforms, including 963 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards, one of two awards Brian Holt Estate Agents won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Brian Holt Estate Agents is a well-established, family run business underpinned by values of excellent service and communication. The staff have a wealth of experience and our branches all occupy prominent positions in Coventry City Centre, Earlsdon and Kenilworth. Our services include residential sales, lettings and property management.
The Trusted Agent 2026 results for Brian Holt Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleSpoke to Steve about my property investment, very clear and helpful and would definitely remomend him 👍🏽 …
Dear Machila, thank you very much for your 5 star review, we are so pleased to hear your comments about Steve's service. If there is anything more that we can assist you with please do not hesitate to contact us on 02475096634. Kinds Regards - Haart Residential Lettings Team
5/5
GoogleAbsolutely amazing! Very helpful, informative and professional. Special mention for Millie the assistant branch manager, exceptional customer service :)
5/5
GoogleSteve was absolutely great! Showed me the property very patiently.
Dear Mayank, the lettings team would like to thank you very much for your review, we are so pleased to hear your comments about Steve's service . If there is anything more that we can assist you with please do not hesitate to contact us on 02475096634. Kind Regards - Haart Lettings
5/5
GoogleReally good agency estate, specially Andrew Gibbs is a professional ,helpful and trust person. Thanks
Hello Vasile, thank your for your kind remarks, we really appreciate the positive feedback and would love to work with you again in the future. Best wishes, Andrew and the Haart Team
5/5
GoogleWalked into branch. Spoke to Steve and highly recommend. Top bloke.
Dear Christopher, the lettings team would like to thank you very much for your review, we are so pleased to hear your comments about Steve's service . If there is anything more that we can assist you with please do not hesitate to contact us on 02475096634. Kind Regards - Haart Lettings Team
1/5
GoogleHas there been a change of hands because there's a weird operating model going on at Brian Holt? Tried for a week to get a viewing at a bungalow in Hexworthy Avenue for my parents. No appointment was made. Instead my parents had repeated calls from Adam at head office with a hard sell to put their own house on market. It was bizarre. When my dad asked about a time for a viewing Adam knew nothing about it. All he wanted was their house. Adam called my dad buddy and bud. I fedback by email and facebook review but Adam phoned again and called my dad bud AGAIN and tried to get a house valuation AGAIN. My parents never did view the bungalow and our family's attempts to encourage them to move has fallen by the wayside. This was a first tentative viewing for them as I explained when I called originally. It's a big step to downsize at their time of life and the hard sell was the worst approach possible. We feel sorry for the vendor too. Although the office is Coventry based, the hard sell seems to come from a remote site. If zero stars was an option I would have chosen it.
Dear Mrs Ireland, I am sorry that your and your Fathers experience with Brian Holt has not been a positive one. When we spoke on the phone it was left that you would call me to arrange the viewing. My colleague Christina Stavri spoke to your Father and he explained what he is looking for. At the t ime he felt Hexworthy Avenue would not be suitable for him. If we can be of any further assistance please let me know. Yours Sincerely Luke Reeves Branch Manger
5/5
GoogleThis was our first time renting and every staff was very pleasant to talk to especially Raj who was extremely helpful in every step of the journey.
Dear Amina, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Kind Regards, Rishi Kotak - haart Lettings Coventry
5/5
GoogleRiley homes - great service
Thank you very much for your kind comments on Riley's service. Kind regards Haart Coventry
5/5
GoogleI would like to express our appreciation to Jo Keane of Brian Holt (Coventry) for her excellent assistance. She is our new Property Manager and she has always kind manner, attention to our needs and outstanding management skills. Joanne has always found a rapid solution to any of our issues. She is always competent and responds quickly to any query. I was impressed with the professional and polite way in which we was treated.
Dear Alba, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Kind Regards, Rishi Kotak - (Brian Holt Lettings Coventry)
5/5
GoogleLillie was great..and helped me a lot.
Thank you very much for your 5* review on Lillie's service. If you do require anything else please do contact us! Many thanks Haart Lettings
5/5
GoogleRaj was an absolute pleasure to speak to, very knowledgable in his field and an all round delight. Very positive experience with haarts.
Dear Jack, Thank you so much for your kind words. We are pleased to hear that your experience with Raj was so positive. If there is anything else we can assist you with, please do no hesitate to contact us on 02475 096634. Kind Regards, Rishi Kotak - haart lettings Coventry
5/5
GoogleLillie was helpful in showing us the flats
Thank you for leaving Lillie a kind review based on her service! If you require any more help, please get in touch with us at Haart!
5/5
GoogleGreat customer service from the team, especially Will!
Thank you very much for the kind review Mohan. its been a pleasure working with you so far and long may it continue. Many thanks from Will and the Haart team.
5/5
GoogleAimee Wootton was a MASSIVE help with the issues we had at this property! Very professional and outstanding. The turn around times were fairly short too. Many thanks!
Dear B Kamal, we appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards, Rishi Kotak (haart Coventry now incorporating Brian Holt Lettings)
5/5
GoogleSteve was very helpful and attentive to my needs. 5 stars...
Dear Adam, the lettings team would like to thank you very much for your review, we are so pleased to hear your comments about Steve's service . If there is anything more that we can assist you with please do not hesitate to contact us on 02475096634. Kind Regards - Haart Lettings Team
5/5
GoogleFantastic service! Thank you Sam for working tirelessly to help me buy my first home. Highly recommend.
Thank you so much for your kind words, I am pleased we were able to help you get on to the property ladder. Best wishes Vanessa haart Coventry
1/5
GoogleHas there been a change of hands because there's a weird operating model going on at Brian Holt? Tried for a week to get a viewing at a bungalow in Hexworthy Avenue for my parents. No appointment was made. Instead my parents had repeated calls from Adam at head office with a hard sell to put their own house on market. It was bizarre. When my dad asked about a time for a viewing Adam knew nothing about it. All he wanted was their house. Adam called my dad buddy and bud. I fedback by email and facebook review but Adam phoned again and called my dad bud AGAIN and tried to get a house valuation AGAIN. My parents never did view the bungalow and our family's attempts to encourage them to move has fallen by the wayside. This was a first tentative viewing for them as I explained when I called originally. It's a big step to downsize at their time of life and the hard sell was the worst approach possible. We feel sorry for the vendor too. Although the office is Coventry based, the hard sell seems to come from a remote site. If zero stars was an option I would have chosen it.
Dear Mrs Ireland, I am sorry that your and your Fathers experience with Brian Holt has not been a positive one. When we spoke on the phone it was left that you would call me to arrange the viewing. My colleague Christina Stavri spoke to your Father and he explained what he is looking for. At the t ime he felt Hexworthy Avenue would not be suitable for him. If we can be of any further assistance please let me know. Yours Sincerely Luke Reeves Branch Manger
5/5
GoogleWe asked for a valuation of our house from Brian Holts estate agents, last time we moved was back in 1975 so we were a little bit nervous about how they would approach our request. We needn't have worried as we were visited by a bright and friendly lady called Ashley Gillies. She looked around the house pointing out the positives and some of the minor negatives also gave us an honest valuation based on other properties in the area as well as our own. She explained clearly the extra costs involved including removals, stamp duty, solicitor fees and their own costs. I also feel that the valuation was a fair reflection of our home and not an inflated one which can cause problems. We were also offered any help in what to look for in new home. All in all a very positive experience and if and when decide to move we would use Brian Holts team and Ashley in particular if possible.
Hi Keith Rebbeck, We're pleased to see the 5-star rating you left for us. It's fantastic that you found the valuation appoint useful and had such a positive experience with Ashley. I will pass your comments on as positive feedback should always be shared! Regards Brian Holt Coventry
5/5
GoogleI have been happy renting from Brian Holts. Jobs are sorted out in good time. Rishi has been very helpful and all other staff have been very polite.
Dear Karen, We appreciate your feedback and are glad you are happy with the service, let us know if there is anything else you need. Regards, Rishi Kotak (Brian Holt Lettings)
5/5
GoogleCame into branch highley recommended Steve for property advice
Dear Dion, the lettings team would like to thank you very much for your review, we are so pleased to hear your comments about Steve's service . If there is anything more that we can assist you with please do not hesitate to contact us on 02475096634. Kind Regards - Haart Lettings Team
5/5
GoogleRe: William Heard I had an exceptional experience with this estate agent. His communication was outstanding, keeping me informed at every step. He expertly arranged and managed viewings, making the entire process seamless. I highly recommend their services for a stress-free and efficient home-buying experience. Five stars!
Thank you for your kind review of Will's service. haart Coventry
1/5
GoogleAbsolutely shocking level of customer service and general interest in the customer and their requirements. Rude and borderline patronising staff and when I agreed to have a valuation gone on my house I felt something was missing regarding what was suggested about how my property would be promoted on social media as after looking at social media the activity it is ZERO even though I was told about some unique thing they use that creates special social media adverts...blah blah blah...I’m boring myself, so basically a lie!!!! When it comes to the fee for selling my house it was 1.5%, which is absolutely ridiculous, especially when you consider I was offered 0.75% by another agent for exactly the same service. As for viewing a property I was interested in, well at least the appointment took place on time, but when discussing a possible offer the conversation led to financial services and any offer having to be financial qualified by an in-house financial advisor and I’m not an idiot and I know that is a sharp practice and a mortgage agreed in principle and the finances being confirmed by a solicitor is all that is needed to confirm you can proceed, so don’t fall for that nonsense and ultimately DO NOT use this company as it appears that they are only interested in seeing how much money could be made out of me. Steer well clear and shop around for a good fee and people you feel comfortable dealing with and avoid the stereotypes!!!
Dear Mr Davies, I am sorry to learn about your bad experience with Brian Holt. I have looked through our system for you phone number, as I would to have a conversation about your concerns. Sadly I cannot find any details for you. Please could you call me at your convenience to discuss further. Your Sincerely Luke Reeves Branch Manger 02476 520220
5/5
GoogleSteve is very knowledgable about property and got me the best return on my investment
Dear Lucas, thank you very much for your 5 star review, we are so pleased to hear your comments about Steve's service. If there is anything more that we can assist you with please do not hesitate to contact us on 02475096634. Kinds Regards - Haart Residential Lettings Team
5/5
GoogleLillie-May’s attention to details and tour around the property made the process easy to make an instant choice in picking the property we couldn't be happier we came across one of the best letting agent to give an amazing viewing experience. Keep up the good work Lillie. Cheers
Thank you for your kind review of Lillie-Mays service. haart Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from sellers, rated 5.0 out of 5 on average. For example, Colin wrote: "Brilliant staff especially the office manager - very professional , and top class customer service. Staff that never gave up making sure the sale went through ..."
Yes. In The Trusted Agent 2026 awards: Brian Holt Estate Agents, Coventry won Platinum; Brian Holt Estate Agents, Kenilworth won Gold.
