Bairstow Eves Coventry reviews

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Jason Jessica and Freddie

AVOID AVOID AVOIDI recently had the displeasure of dealing with Bairstow Eves Letting Agents, and it was an experience that left me thoroughly disappointed and frustrated. From start to finish, their incompetence and lack of professionalism were evident, with countless issues that made the entire rental process extremely cumbersome.The most glaring flaw was Jason, Freddie and Jessica's abysmal communication skills. They were consistently unresponsive, failing to return calls, emails, and messages promptly. It often felt like we were chasing them for necessary information, updates, or even simple questions. This lack of communication created unnecessary stress and wasted valuable time.Unreasonable Charges: The letting agency imposed exorbitant fees and charges for their services, without any tangible value in return, leaving us feeling exploited and taken advantage of. The lack of transparency in their fee structure only added insult to injury.Overall, my experience with Bairstow Eves Letting Agents was nothing short of a nightmare. From their poor communication, and unreasonable charges, they consistently underperformed and failed to meet even the most basic standards expected from a letting agent.I strongly recommend steering clear of Bairstow Eves Letting Agents to avoid unnecessary stress, wasted time, and unfulfilled expectations. There are undoubtedly better options available in the market that prioritize professionalism, efficiency, and tenant satisfaction.

Jamesfinglas · 26 June 2023

★★★★★ 5/5

Google

Corey was brilliant and integral in the release of my deposit. Really made the steps clear and helped mediate incredibly well between myself and the landlord!

Samuel · 22 September 2024

★★★★★ 5/5

Google

Really happy how my renting process was dealt with swiftly and with no issues. Would especially like to say thank you to Jordan and Fae for making the whole process easy. I would definitely recommend Bairstow Eves for anyone looking to rent in Coventry!

Anto · 25 September 2023

★★★★★ 5/5

Google

Bairstow Eves Lettings made the process of finding a rental property incredibly easy. Their team was responsive, professional, and made sure all our needs were met. Highly recommended for anyone in search of a stress-free letting experience!

Vishnu · 22 February 2024

★★★★★ 5/5

Trustpilot

Professional and thorough experience

Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.

Adam · 14 September 2026

★★★★★ 5/5

Trustpilot

she is an excellent estate agent

estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi

Lovely · 19 July 2025

★★★★★ 5/5

Google

Incredibly helpful and professional throughout the entire home-viewing process. Their knowledge and communication were exceptional. Jack was a savior.

ABHISHEK · 18 December 2024

★★★★★ 5/5

Google

Amazing offerings and great services. Their representatives are super professional, Big man Jack is a life saver for us.

Ayush · 18 December 2024

★★★★★ 1/5

Google

Scammers! At the end of our tenancy, they demanded a huge chunk of our deposit for "cleaning" and a "broken toilet seat," among other things, which were in the exact same condition as when we moved in. We provided all the evidence to the deposit scheme, yet were appalled to find that the agent submitted a fake cleaning receipt. Despite no actual cleaning being done, the deposit scheme ruled in their favor. Absolutely shocking and unbelievable! NOT RECOMMENDED

J · 24 June 2024

★★★★★ 5/5

Google

viewing with charlie it was great i then went through application with gracie and she was very helpful thank you for all your help

Cv3 · 16 March 2026

★★★★★ 5/5

Trustpilot

Absolutely fantastic team at tamworth.

Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx

Stacy · 3 May 2023

★★★★★ 1/5

Trustpilot

Romford Branch - (Mostly) lovely people, useless organisation

The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.

Matthew · 2 May 2023

★★★★★ 5/5

Trustpilot

Exemplary team at Bairstoweves

The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.

Lesley · 25 April 2023

★★★★★ 5/5

Trustpilot

Finally a positive rental experience.

My son is 22 years old and was excited to rent his own property. That experience became a nightmare very quickly. However thankfully we met Joe Sharman at Bairstow Eaves Coventry City office. My son has looked at over 20 properties through different agents, filled in numerous amounts of paperwork, and 90% of the time has never had any response. Joe has gone over and above finally making our rental quest a positive experience. Joe was professional helpful, friendly and made the process of my son finely getting his rental property a success. We would like to thank Joe for all of his help and guidance. Would 100 per cent recommend.

Colette · 18 April 2023

★★★★★ 5/5

Google

Amazing service from Liam and Jordan. They took their time and answered my many questions. Very patient and polite. Had been to a few other letting agencies but Bairstow Eves were one of two that made me feel welcomed. A huge thank you to Liam and Jordan for helping me fine the most amazing property xxx

Esi · 22 June 2022

★★★★★ 1/5

Trustpilot

I sold a house, overcharged for fees, headache

L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.

Paul · 15 July 2026

★★★★★ 5/5

Google

Moving process with gracie so far has been great thank you for your help, we look forward to moving tuesday!

Faihaan · 11 April 2026

★★★★★ 5/5

Google

I had the pleasure of speaking with Amber over the phone regarding queries about letting, and I must say, her assistance was exceptional. Not only was she incredibly knowledgeable about the letting process, but her professionalism and friendly demeanor made the experience smooth and stress-free. Amber took the time to patiently address all my questions, providing clear and detailed explanations that helped me understand every aspect of the process. Her dedication to customer satisfaction truly stood out, as she went above and beyond to ensure all my concerns were addressed to my satisfaction. I highly commend Amber for her outstanding service and would wholeheartedly recommend her to anyone seeking assistance with letting services at Bairstow Eves Coventry. Her expertise and commitment to excellence are truly commendable, making her an invaluable asset to the team. Thank you, Amber, for your exceptional support!

Confess · 22 April 2024

★★★★★ 5/5

Google

Trevor, James and Ramona were brilliant selling my property. After difficulties with a different agent, I switched to Bairstow Eves and they found a buyer within days. All of the team were incredibly helpful and could not have asked for a better service. Highly recommended.

Ethan · 22 June 2023

★★★★★ 5/5

Google

Eilish is a fantastic Property Manager who is quick and prompt to attend to issues without delays. I am soo happy with working with Eilish so far and have no issues as all problems reported are resolved very quickly and to perfection.

Nana · 26 March 2025

★★★★★ 5/5

Google

Bairstow Eves have looked after me with their tenant find service for over 10 years and latterly with the sale of my property. They have always been friendly, efficient and professional. Thank you so much to Trevor, Harry and Jordon.

Angela · 25 October 2023

★★★★★ 4/5

Google

i found Bairstow Eves friendly, helpful and had no problems with contact. I have given them four stars with thanks to Trevor and Eddie. Special thanks to Ramona who certainly goes the extra mile and portrays a genuine interest in the customer. Ramona is a 5 star employee, Bairstow should take note.PositiveResponsiveness, Quality, Professionalism, Value

Bryan · 22 June 2022

★★★★★ 1/5

Trustpilot

One star because no stars is not an…

One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.

Lavinia · 8 May 2023

★★★★★ 5/5

Google

I had an excellent experience with Corey and his team at the letting agency, smooth checmin and checkjout inventories

Gary · 17 November 2024