Trusted Agent profile · Coventry
★★★★★
1,146 reviews across 3 platforms
157-159, New Union Street, Coventry, CV1 2NT
Bairstow Eves's office in Coventry, at 157-159, is rated 3.7 out of 5 across 1,146 reviews on three platforms, including 540 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleSpecial thanks to Mr Jack Knight who was very supportive, professional and diligent in handling my case.I received a great service from Bairstow Eves Coventry. Well done Team
Thank you for leaving us your superb 5* review Lele. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely awful customer service, they do not know what they are doing. I was told the wrong information which led me to be charged £500. Now they have finally accepted that I am owed £1000 from them and they WILL NOT PAY ME. I have been chasing and constantly asking for over TEN weeks. Disgusting. EDIT as per below response: I have already emailed numerous times with no response. Find one of those.
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many Thanks, Tracey.
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
5/5
TrustpilotAmazing team at the tamworth branch
Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you
5/5
GoogleVery professional service from Joe Sharman. He listened to our requirements and referred us to the appropriate office in order to help us with our query. Excellent service, really tried to understand our needs before ensuring we were assisted further by the correct department of Bairstow Eves. Highly recommended
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotHi this is my experience with Baristow Eves
Hi, I have horrible experience with this agent. I live from 12 years in 55 Gloucester Road. All this time I looked after property, painted walls, doors and everything need fixing. Wend I moved in to property was full of bed bugs dirty carpet, I have to get aut toilet seat, bat tube cracked, toilet crack, tails in kitchen floor broken, garden was like in jungle and full off garbage. After I clean everything, the agent is coming to do property inspections, they even not inspected property bifor I moved in. In all this years the same agent is coming to check property and he always says:( I wish all properties to be like this. In all this years I ask to change the carpet in 2 rooms and change 2beds. This was all wat I ask. But every year after check property they send maintenance to do same bit in, like change sockets, bulbs, silicone even they don’t need to change. In 1year they send electricians to change lamps in bathroom, after 1week his son is coming to change again and wat his father change a wick bifor hi throw away. This is watt they do. If I call them, they never respond. Now they send maintenance to change fences in garden. Wend i ask them what they change, i can’t even see what they do, they start to scream and say they was doing to me a lot of favour. I call the agency but they don’t care. Finally aware contact end it in 5 may. But in February we signed new contract. After incident with maintenance, agent is coming to check property and start to see wi don’t pay to much rent for this property. And after call to my husband and tell him the landlord wants to increase rent with 500£ . We refuse that and agree to live house. In the end we pay everything in date and wait for deposit. 🙈🙈🙈🙈 this is nightmare for me, after they check and find things like they have to change a door, and lot of rubbish. I have to give them 50£ . All this guys in walthamstow agency are the same. I ask to speak with landlord. This is impossible for them. This is my experience with this agency. Be aware with them. Even you landlord or tenant. Thy will charge both.
5/5
GoogleI rent through Bairstow eves. I if I have any problems I contact Dawn Olorenshaw. She is very quick to deal with any problems I have. Always great communication and keeps me well informed with the progress. Very happy with the service
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleI definitely would not recommend this company. They recommended incompetent poor advise online solicitor advising buyers to use two different solicitors the causing delay and confusion to chain. Advised buyers not to communicate with buyers as well not a good start to the year Solicitors they recommend Do not respond to messages or emails from my solicitors and holding up the chain absolutely appalling service. Poor communication and costing everybody a lot of money and time . The problem with these online and web conveyancing companies is they take on so many customers and have no time to deal with them correctly or properly in the proper timescale. This then has a knock-on effect in the chain to every person due to the lack of response and commitment to the process of buying and selling.
1/5
GoogleWorst experience I've ever had with an estate agents. Never phoned back, made promises they didn't keep, terrible communications. If you are thinking letting your property with this agent I would advise against it as they don't get back to prospective tenants despite numerous calls to the office.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJust called enquiring about a gorgeous property in Earlsdon and the property I requested wasn’t available but one of the employees Jordan helped me look for others in the same area which were definitely more to my liking! Above and beyond and much appreciated :)
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleFlat seen signed for and moved in within a month. Absolutely cracking service, they (liam) even personally delivered some paperwork to my place of work as I couldn't get time away. Every step was discussed and he made sure that I knew what was happening and what was going to happen. The move in was seamless and easy. Top service from a top company.
Many thanks for the wonderful 5* review and kind comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWrong date for my gas safety record for 2years. Ms Eilish Summerton helped me with this issue. It’s sorted out finally.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
Trustpilot'I was totally satisfied with Bairstow…
'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.
5/5
TrustpilotFrinton on sea branch
Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
5/5
GoogleThank you soo much Amber ,lily, jack,Johan from Coventry group, for the quick and extensive support .. I am happy with your work and service
Thank you Mani for leaving us your glowing 5* review of your experience with our Coventry branch. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
5/5
TrustpilotI am so grateful to Shanna for her enthusiastic help
I sincerely thank Shanna Seaton for her help.She took her time to help me when I needed it most, genuinely resolving my problems and attentively listened to my needs.
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
GoogleAbsolutely fantastic service from Harry! His professionalism and knowledge was truly remarkable and made the whole experience so smooth and enjoyable! Definitely recommend thank you again.
Many thanks Ffion for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI trust Bairstow to take care of my houses. Special thanks to Ms Eilish Summerton for her continued help. Six stars!
Thank you for your terrific 5* review and for your complimentary comments Peng Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eves was excellent. I got a very nice and cosy place within a couple of weeks. Their process was very transparent and simple.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Coventry won Platinum.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
