Trusted Agent profile Β· Coventry
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1,146 reviews across 3 platforms
157-159, New Union Street, Coventry, CV1 2NT
Bairstow Eves's office in Coventry, at 157-159, is rated 3.7 out of 5 across 1,146 reviews on three platforms, including 540 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleZahida....she's amazing π. She helped us with question about a very long, stressful house purchace that really she didn't have to but she did. I wish solicitors works as good and as professional as zahida. Very very good at her job ! Thanks π β¦
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleSold my house through Bairstoweves! From James putting it on the market. And charley supporting the process. It wasnβt an easy sale. However they made it and easy process for me. Thank-you so much to the team for their service. Would recommend without a doubt.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleEilish was helpful and professionally attended to some repairs in my property. Exceptional service!!!
5/5
GoogleSimply one word summarises my experience with Bairstow Eves and in particular Cara McManus - Phenomenal. The entire process was professional and very quick. Cara provided me with a list of tenants within days and kept me in contact every step of the way. Exceptional and very helpful service, I would definitely recommend Bairstow Eves.
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
1/5
GoogleDisgusting letting agency treating people like crap. If you do end up dealing with Chloe Jones I wish you a good luck as she has no people skills and she is pretty simple and struggles to understand the basic. My advice is to stay away from this agency! In attachment are photos of the property they rented to me and refused to take a reponsibility!!!
Hi Jennifer, Customer experience is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Donna.
5/5
GoogleI thank you so much for your fast, kind and comprehensive all service needed for start of my tenancy. They are absolutely professional and focus on customer experience and support. Herein, special thanks for Jordon and Fae for their supports during the whole process.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleMiss Lily and other colleagues are also very helpful in this rental process. Next time if necessary, I will continue to ask them for help.
Thank you for your glowing 5* review Jerry. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI definitely would not recommend thisβ¦
Coventry office I definitely would not recommend this company. They recommended incompetent poor advise online solicitor advising buyers to use two different solicitors the causing delay and confusion to chain. Advised buyers not to communicate with buyers as well not a good start to the year Solicitors they recommend Do not respond to messages or emails from my solicitors and holding up the chain absolutely appalling service. Poor communication and costing everybody a lot of money and time . The problem with these online and web conveyancing companies is they take on so many customers and have no time to deal with them correctly or properly in the proper timescale. This then has a knock-on effect in the chain to every person due to the lack of response and commitment to the process of buying and selling.
5/5
GoogleMy experience renting through Bairstow Eves was excellent. The process was smooth and the staff was always easily accessible. Their team demonstrated professionalism and made the entire experience seamless. I highly recommend their services.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur expereince was brilliant throughout the process of renting especially with the help from jack and jordan
Thanks for the wonderful 5* review, recommendation and considerate comments regarding your experience with Jack, Jordan and our Coventry branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have had a great experience with Bairstow Eves! They were incredibly helpful when we put in the application for our house. They made the process very simple and easy. I would definitely recommend Bairstow Eves to others. Thank you so much especially to Jack and Lily for your help!
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
5/5
GoogleLily - thanks for being supportive and helpfulβ¦ weβve had you for four times now!! and lily was very willing to even recommend other places for us. thank you!
Many thanks for your glowing recommendation and 5* review Jeremy Chan. Best wishes, Lucy, Customer Relations.
5/5
GoogleTheir Services are swift and professional. I got a house immediately I walked into their office after several weeks of searching. I would recommend to as many people as either want to rent or buy a property. They have an excellent team.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent team at Bairstow Eves Sales & letting agents Coventry. I met Lisa and Rebekah they both are very helpful & professional. Provide all the information, very happy with the service so far. Highly recommended. Thank you.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
1/5
TrustpilotNo care
They donβt care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleHad a wonderful experience with Jack Knight. He was very helpful and the professionalism maintained was commendable. We are completely satisfied with bairstoweves.
Many thanks for your marvellous 5* review Monika. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and helpful service provided by Eilish Summerton. Excellent point of contact, immediately responds to any and all queries and resolves any issues that arise in a swift and efficient manner.
Thank you for your excellent 5* review and kind words of our dedicated team.Kind regards, Lucy, Customer Relations.
2/5
TrustpilotThis is more of a review on the stateβ¦
This is more of a review on the state of estate agencies and their model in the UK - and Bairstow Eves is a great example.I have been a tenant with them for + 1 year. This is the experience:- Something needs to be fixed +10 days and 20 emails to progress- You need to inform them on a matter +5 emails til they get it right- You need to warn new tenants on a roof repair: the agent doing the viewing has no clue on the property he is showing, no one cares- You need to check out on the property: they ask you on a number of missing items / changes to the flat you had already communicated eons ego- You need your deposit back : + 10 calls and 8 emails and no response People are unable to progress and work efficiently as everyone is an intermediary. You need a repair, 3 third parties and platforms. You need your deposit back, contact these 2 other teams.The industry is full of intermediaries and every single touchpoint is a pain for the customer - everyone forwarding an email. The business that solves for this will change the industry.
5/5
GoogleGreat Reception I loved the short and clear conversation I had with Jack Iβm super happy
Thank you for taking the time to leave us your 5* review Deepshik! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Coventry won Platinum.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
