Every review we hold for the County Durham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnprofessional
Initially the guy was very helpful, he went through my application on the phone.Because of the distance between me and the property he arranged for a video virtual tour of the property for the next day and he said that he would send it to me using WhatsApp The next day… nothing, the day after… nothing I emailed them and they didn’t have the decency to respond… I went onto the Rightmove website to find out that the property was “ let agreed “.. without letting me know.This is extremely frustrating and unprofessional especially as I had taken about £2,500 from my savings account to my current account, to cover the rent in advance, deposit and the removal fees.I had also painstakingly gone through arranging a removal company.To be ignored and treated with such disrespect is shocking.I would NOT recommend this company
Shaun · 15 February 2024
★★★★★ 5/5
TrustpilotStaff are extremely friendly and…
Staff are extremely friendly and considerate. My landlord is selling my rented home. Although this is a difficult time I have found Jasmine to be extremely helpful during this time, promptly getting back to me with any queries I have had throughout the process. When I first began renting the property it was through a different agency whom were not prompt on any repairs ect, since my property box have taken over repairs if not emergency have been dealt with the same week. Great agency!
Morris · 30 January 2024
★★★★★ 4/5
TrustpilotFriendly staff
Friendly staff, Amaan was particularly helpful! Only improvement would be to have the photos accurately represent what furniture comes with the property :)
Lauren · 9 July 2024
★★★★★ 5/5
TrustpilotGreat service by My Property Box Mgmt agents.
My Property Box have been managing a few of our properties for several years now and as such, they have always been very good at updating us and communicating any issues that require attention. Likewise, more recently, the property required a full redecoration and deep clean which was managed and executed perfectly - great job specifically by Sarah Anderson at My Property Box who is always on the ball and very friendly and helpful in all our conversations. Great work My Property Box, not only a great service, but also from a fee's perspective, good value too.
Ian · 15 January 2024
★★★★★ 1/5
TrustpilotAVOID
Jesmond Branch MPB. AVOID. Worst property agency I have ever dealt with and I move house almost every 1-2 years due to my job. It’s been 2 months since I have moved out and I haven’t received any amount of my deposit back yet. Had contractors coming in and out all the time and lots of times without notice to do works in the flat leaving a mess to clean up but then still want to claim a professional cleaning fee off my deposit although I have left it in a clean state. Had to also deal with a massive pile of carpet scraps for 2 months until I escalated my complaint to higher management to finally have someone take it out. They have even managed to lock me out of my flat one time after a viewing by locking the bottom lock which I didn’t have access to and after a late shift at work I couldn’t even sleep in my own flat. Have spoken to other tenants managed by Mypropertybox and none have had a good experience. Very unprofessional, incompetent, appalling communications and do not recommend at all.
Elissa · 24 December 2023
★★★★★ 1/5
TrustpilotUtter incompetence
No inspection for over a year then an email for an inspection within 24 hours notice. When I pointed out that I needed this rearranged in order to be present because there are numerous issues to point out for repairs they sent someone within 24 hours anyway. I had a call to say they couldn’t get in and was accused of changing the locks! They couldn’t get in because they had lost the master key! I have contacted the landlord directly who explained that he has no response to his queries about the property. I would suggest anyone with problems with this letting agent contacts the landlord directly. Ultimately landlords and tenants will leave this agency due to their sheer incompetence
Kenneth · 21 December 2023
★★★★★ 5/5
TrustpilotI could not fault this company at all
I could not fault this company at all. Right from the first viewing of our rental property, they were professional, helpful and courteous. Everything went smoothly from their office in Jesmond, Newcastle upon Tyne. First rate experience. Thanks guys.
Mrs · 2 May 2023
★★★★★ 1/5
TrustpilotSHOCKING
We have been in our property for 4 months and it has been nothing but stress with these. They are awful at communicating with eachother and never help us with our problems. We moved in with many damp walls which they never mentioned until we found it ourselves- just been covered up with wallpaper. Contractors are shocking and leaving their tools for weeks without helping. Wouldn’t recommend
Maz · 20 December 2021
Agent replied · 10 June 2024
Hi Maz, I'm really sorry to hear that you still have issues, this sounds very frustrating. Without your name or property I can't look into this or attempt to resolve the issues, however I understand that you don't want to post this information publicly. My name's Olly Lawson and I'm one of the Directors, please can you email me with your name and property address and I can get this looked into and hopefully resolved as quickly as possible.Many thanks,Ollyolly@mypropertybox.co.uk
★★★★★ 1/5
TrustpilotWARNING PLEASE READ This company is…
WARNING PLEASE READ This company is absolutely shocking. The treatment and incompetence of knowledge for good tenants is terrible. My daughter who has an excellent 5 years of renting from other reputable agencies move back to her home town only to be trapped into this company once they got your cash and your a great tenant they won’t let you go just keep on telling you can’t leave and refuse to give a genuine references to other agencies which they know will stop you from going any were as agency always request that and they want £400 for this as my daughter has been Told today she is absolutely devastated that a company can hold her to ransom she honours all her tenancy agreements and follows the rules and this is how there treat her all she wanted was a bigger home and garden for pooches she has worked hard all of her life and now her anxiety levels have been exasperated by all this I have put a complaint in but this company is a law into there own hands I wish we looked on reviews first so new tenants BE WARNED they are very nice at first then they get you trapped and reporting repairs that’s another story Hope this helps someone Regards Michelle
Michelle · 27 October 2023
★★★★★ 1/5
TrustpilotThe saga continues
The saga continues. Turns out the complaints procedure at my property box is no better than the rest of the company. Apparently it doesn't matter that certain individuals at management level give there tenant's false, inaccurate and misleading information in order to aquire a signature on the tenancy agreement via means of deceit.
Wayne · 31 January 2025
★★★★★ 5/5
TrustpilotWould highly recommend
Have recently used MPB’s tenant-find services to rent a number of our student houses in Jesmond and surrounding areas for the next academic year. Amaan from the Acorn Road branch displayed his competence by not only successfully finding tenants for all the properties but managed to do so at a significantly increased rent compared with previous years. Would therefore definitely use MPB again, and would highly recommend their Acorn Road branch to other tenant-find landlords.
Assad · 24 January 2024
★★★★★ 5/5
TrustpilotHighly recommend Clare at My…
I want to highly recommend Clare in the lettings department at My Property Box, Darlington. She is very helpful and efficient. 5 stars!
BARBARA · 9 April 2024
★★★★★ 5/5
TrustpilotAmaan
Amaan was very helpful in showing us around multiple houses in Jesmond, where we found one in which we were happy to go further with
Ellis · 27 January 2024
★★★★★ 5/5
TrustpilotBrilliant service
Brilliant service, friendly and always very helpful. Safe and reliable would definitely recommend 😊
Kimberley · 17 February 2026
★★★★★ 1/5
TrustpilotThis company took my deposit and left…
This company took my deposit and left us homeless me and my brother who had a mental illness and since died my review they said contact them about it and so I did then they said basically hard luck be warned they will take your money and forget about you all the reviews are fake most of them anyway try other agents and do yourself a favour this was 4years ago should be no stars
P · 1 November 2023
★★★★★ 5/5
TrustpilotGreat company
Great company - Both the Lettings Team and Property Management work so hard and never stop. Highly recommend!
Lisa · 22 December 2025
★★★★★ 5/5
TrustpilotAmaan is a really good and professional…
Amaan is a really good and professional agent to help with my renting.
Harry · 11 July 2024
★★★★★ 5/5
TrustpilotAmaan was really helpful during the…
Amaan was really helpful during the whole process and would definitely recommend.
Consumer · 24 July 2024
★★★★★ 1/5
TrustpilotDishonest and Very Poor
I was a long term tenant, which the property management was taken over by Property Box and a new landlord. No due process. On leaving the property I found the agent fabricated unsubstantiated claims against my bond. Very poor... would recommend you stay away. Luckily the bond retention scheme awarded the return of my bond back to the tenant.From a landlord perspective, they failed to advise due process and stay ethical. Not recommended.
Phil · 14 October 2023
★★★★★ 5/5
TrustpilotAdmin Team
Robbie was very helpful in helping us with our application on goodlord for the property we are taking this year.
Caitlin · 30 January 2024
★★★★★ 1/5
Trustpilotterrible service and unfair deductions from deposit
When we moved out, Groves held on to our entire deposit for 6 weeks, fobbed us off and ignored our emails requesting it back, and finally gave us the balance after deducting hundreds of pounds for cleaning that didn't need doing as we left the property in the state we found it.
Oliver · 4 November 2022
Agent replied · 10 June 2024
Dear Oliver, thank you for taking the time to write us a review, albeit a negative one, this feedback is incredibly important to us. We’re investigating this internally with the Groves team. According to our original inventory the property was not left as it was found so we were forced to deduct some of the deposit for cleaning purposes. I’m sorry you felt this was unfair. This case is currently being adjudicated by the independent party ‘My Deposits’, we’ll continue to let them mediate the negotiation.
★★★★★ 5/5
TrustpilotA Happy Customer
A Happy Customer. Excellent service and attention from Adele at My Property Box. Also particular special thanks to Jemma for very efficiently and quickly resolving an issue for me. Particularly impressive was the way she worked beyond office hours into the evening to bring the matter to a close.
William · 21 May 2020
★★★★★ 1/5
TrustpilotI wouldn’t leave any stars if possible
I wouldn’t leave any stars if possible. One of the worst companies I’ve dealt with. Lots and lots of repairs reported but very little done. Happy to take your money but not a very good level of service. Lots of apologies and lip service but don’t follow up. Tried to enforce something that wasn’t in the terms and conditions of my agreement until I threatened legal action. Would avoid at all cost.
Ant · 23 September 2023
★★★★★ 1/5
TrustpilotOh dear
Oh dear, it appears that they have employed the staff from the utterly criminal Ready 2 rent company who went bust recently, especially the male property inspector is an aggressive bully.
Brian · 15 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
