c reviews

★★★★★ 3/5

Trustpilot

Staff are friendly but the care is not.

Ellis was helpful and the move in was fast and simple but the repairs and maintenance has been severly lacking, on the intial viewing I brought up the broken wardrobe and chest of drawers then on the move in it hadn't been repaired phoned and emailed regarding it and added the other issues like the light switch sparking bed frame being split the door damper failing and the cupboards Falling off in the kitchen. still non of which repaired regardless of the 3 days policy about household electric failures. the customer service was good but the rest was lacking.

Blake · 17 September 2026

★★★★★ 4/5

Trustpilot

I have had a complicated period with…

I have had a complicated period with this property following the end of a tenancy and the subsequent works required before re-letting. More recently, Elle Hoodless has been particularly helpful in coordinating contractors, obtaining competitive quotations, keeping me informed and getting the property ready to return to the rental market. I have appreciated her professional and helpful approach throughout this process.

Florence · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service from Geri

This was my first experience with My Property Box and Geri was superb in helping me from start to finish and answered my many questions on the property I was interested in renting and made me feel at ease with the decision. Would highly recommend if you’re looking for a property in the North East!

A’ishah · 23 September 2026

★★★★★ 5/5

Trustpilot

I couldn’t recommend Property Box…

I couldn’t recommend Property Box enough! From start to finish, they have been incredibly helpful, professional and friendly. The whole process was made so much easier thanks to their communication and support, and they were always happy to answer any questions I had.

Emily · 18 September 2026

★★★★★ 5/5

Trustpilot

I work very closely with my property…

I work very closely with my property box dealing with maintenance issues they are always professional and happy to help. Especially Elle who will deal with any of our queries and provides a great line of communication between ourselves, tenants and landlords!!

Stuart · 24 September 2026

★★★★★ 1/5

Trustpilot

AVOID!!!

AVOID!!!Where to start.. Absolute shambles of a company! Reported issues over the 2 years of been in the property including black mold, water leaks, utilities broke, safety concerns. Not one staff member was helpful especially Georgina on communication with myself and landlord.When moving into the property we requested a shower to be installed. A fit over the tap thing was installed but no cladding to protect plaster on the walls, no shower screen fitted and no extractor fan installed. After squatting down in the bath to use the shower head without damaging the plaster they finally agreed to install a extractor as the mold was getting to much. Came out and did a cowboy job on the extractor which we had to clean up all the debris left. Moving on a year MPB had sent out a contactor to come look at all the issues we had been complaining about. The contactor then says noting was water tight regarding electrics and this is very dangerous.The damp was that bad in the dining room and living room the second surveyor they sent out says this is one of the highest damp level readings has seen. This had caused the chalk to come out from the walls. (They painted this over twice instead of dealing with the problem).We had to take the ourselves and child to Tesco toilets for 3 days as the sewage pipe was not fitted to the toilet correctly which MPP blamed Northumbrian Water. Had the water board come out and stick a camera in there for them to tell us it was all to do with the plumbing in the property.We had a massive crack in the bedroom roof due to a hole in the roof which the last two surveyors had picked up on. We would wake up in the night with plaster from the roof all over the bed.3 House checks had been booked over the 2 year period of us been there. Each time i had to put holidays in at work for no one to turn up. No apologies or compensation given.Finally upon asking for our bond money back which we are still waiting for they state they want to take £250 from me due to furniture been left in the property and a cleaner to go in. The furniture left was already in the property when we moved in! We paid for our own cleaner once we moved into the property as the filth was unbearable. (They referred to the cleaning products left under the sink and a few cig ends left in the garden). We also paid for the council to remove a oven which was left in the garden when we moved in. (Where's my compensation?)Been so close to Christmas we have accepted a £150 to be taken off as the kid is not going to have a Christmas otherwise! Absolutely shocking company and want to be ashamed of themselves and there staff that handle the property's.

Matt · 18 December 2024

★★★★★ 5/5

Trustpilot

I used My Property Box to sell a Durham…

I used My Property Box to sell a Durham property, for my parents. Megan kept us well informed throughout the sale process and chased updates when things went quiet. The sale has now completed smoothly. Would recommend for a managed sale.

Lorna · 18 September 2026

★★★★★ 5/5

Trustpilot

Georgia greenstreet

Georgia. Greenstreet was amazing nothing was any trouble keeping me up to date all the way answering all my questions I am a very happy customer and would highly recommend my property box for a stress free experience thank you Georgia

Sharren · 17 September 2026

★★★★★ 2/5

Trustpilot

Hoping for improvement!

Unfortunately the service has really declined recently at My Property Box in my opinion. There seems to be a high turnover of staff so not sure if this plays a part but really unhappy with the current service I receive from them as a landlord. At this stage I am not even sure who my tenancy manager is as they change so often with no communication. There has been a catalogue of errors affecting my property recently, from moving tenants in without my say so, to not arranging inspections as promised, to letting the gas safety certificate expire! I’m now unable to get a call back from anyone to see if these have been resolved. Hopefully standards will improve again because I used to be really happy with them managing my property but at this moment in time it feels like wasted money paying them to ‘look after’ my property.

Joanne · 26 August 2024

★★★★★ 1/5

Trustpilot

As my last review was deleted I have…

As my last review was deleted I have had some many problems with this company and I was electrocuted in one of there homes. Georgina is very unhelpful and also very arrogant. They are trying to cover their own backs by calling this my version of events even after electrician told me they have unplugged the earth of the cooker which caused me to be electrocuted. I know this as Georgina sent an email mistakenly to me instead of the electrician.

Hollie · 8 August 2024

★★★★★ 1/5

Trustpilot

Darlington Office

Darlington Office, They took over an agent and failed to realise the tenant was behind in the rent. I had to point it out. They took money out of the rent for a Electric inspection was not done. They failed to report damage to a roof on on of my properties. which had been reported to them. When I asked them to increase the rent they took no action. After complaining they said that I would not have to pay for the next tenancy agreement, They took the money out of my account. After moving to another agent. My property box demanded rent arrears from two of my Tenants, they did not owe any rent, the latest demand was today 12/08/2025. My tenant complained to My Property Box, she tried to phone and she said they hung up on her. I had sent them an email which was ignored, I asked them to apologise to the Tenant in the email it was ignored. I got them on the phone I said my tenant, a young girl was worried about these demands, My Property Box said If she has paid the rent she should just ignore the demands. I was then told that the account had not been closed. Someone should have closed the account' That is their normal reply, someone should had done it. There is more, but I don't have the time, I have change agents My properties are being managed professionally now . Some of the staff in My Property Box are very efficient, but there seems to be no communication between the departments .

Bob · 13 August 2025

★★★★★ 5/5

Trustpilot

Fantastic Service Marie and the team…

Fantastic Service Marie and the team are reliable, professional and I will continue to refer my network to them for their excellent service. Thanks again guys

Natasha · 17 September 2026

★★★★★ 5/5

Trustpilot

Geri was absolutely amazing

Geri was absolutely amazing, helping me find a property within a tight timeframe! She has excellent taste & knows what's she's doing! Couldn't recommend her more

Alisha · 17 September 2026

★★★★★ 1/5

Trustpilot

They were perfect up until getting us…

They were perfect up until getting us into a property. We rented a property through my property box that when it was graded everything seemed fine. We viewed the house which looked like it was going through minor renovations for the next tenants so we took it. When we moved in the house was still a tip the back garden still has the rubbish in it and we’ve been here for 5 month now. No hot water for 2 weeks and they haven’t even tried to sort it out. Handles falling off doors, side door leaking and every time I complain there’s not one bit of sympathy or sign of hope from them to get everything sorted. Every call handler palms it off. I would not recommend going through these.

Chrissy · 6 June 2026

★★★★★ 5/5

Trustpilot

Jesmond branch is brilliant

Jesmond branch is brilliant! Special shoutout to Hannah she was very helpful on the phone.

Clare · 17 September 2026

★★★★★ 1/5

Trustpilot

Unresponsive Service Experience

I found the support from My Property Box to be unhelpful and unresponsive on two separate occasions, which left me feeling frustrated. I even went as far as integrating their service within my Alto software, hoping for a smoother experience. My intention was simply to use this company for all our floor plans, but unfortunately, the lack of support made that impossible. I have since found an alternative software provider that better meets our needs.

Robinsons · 9 September 2025

★★★★★ 5/5

Trustpilot

Sarah is very professional and gives…

Sarah is very professional and gives great communication/progress updates on maintenance

Andrew · 24 September 2026

★★★★★ 5/5

Trustpilot

We would like to say a massive thank you to Georgia Richardson

We would like to say a massive thank you to Georgia from the sales team at MyProperties Box, She did an excellent job negotiating our purchase at Salisbury Terrace and supported us every step of the way from start to finish.

Domex · 20 February 2026

★★★★★ 5/5

Trustpilot

Elle is extremely helpful with…

Elle is extremely helpful with answering any of my tenancy queries

Natascha · 23 September 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Wow. I really wish I had read these reviews before I signed up. The good reviews are from new tenants, the agent will ask you shortly after sign up to leave them a review while all is rosey. When I viewed the property and called to say I wanted it I was asked what was my best offer on the rent, I was desperate and paid way over the odds. From then on it's a nightmare. I reported repairs that were not fixed and blamed on the landlord with no resolution. The worst part is when you hand your notice in, they will try every way possible to keep the majority of your deposit. The communication is disgusting and so unprofessional. I'm going to fight all the way to get my money back.

MRALANKIRK · 27 April 2026

★★★★★ 5/5

Trustpilot

Whenever I have a query the office…

Whenever I have a query the office staff are always very friendly and professional. Chloe was able to answer my questions and was very helpful. Thank you!

Amy · 18 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I chose My Property Box (Darlington) for the sale of my property on the recommendation of a family member. Georgia, from the sales team, visited to discuss the valuation, took great photos and was friendly and efficient throughout. In the space of 4 days my property was marketed, 3 viewings undertaken, 2 offers received and above asking price achieved! I couldn’t be happier! Whilst still in the early stages of the process, I’m confident that things will progress smoothly and stress free.

Diane · 6 April 2026

★★★★★ 5/5

Trustpilot

"I recently had the pleasure of working…

"I recently had the pleasure of working with Ebony from My Property Box, and I must say, my experience was nothing short of exceptional. From the moment I engaged with Ebony, she demonstrated a high level of professionalism and dedication to her work.Ebony's efficiency and expertise in the property rental process were evident, as she effortlessly managed to let out all my properties without any issues. Her proactive approach to problem-solving meant that any issues that arose were swiftly and effectively dealt with, allowing me to remain stress-free and confident in her abilities.I can confidently say that the service provided by Ebony at My Property Box is the best I have ever received. I am truly grateful for her outstanding assistance and support throughout our partnership. Thank you, Ebony, for your outstanding work and commitment to excellence."

Scott · 29 October 2024

★★★★★ 5/5

Trustpilot

Really helpful

Really helpful, great experience. Marie is fab.

Sophie · 18 September 2026