Streets Ahead Coulsdon reviews

★★★★★ 1/5

Google

I do not normally publish reviews but felt my recent experience with an estate agent here named Kai Seal was worth posting for anyone wishing to use this branch. In my 30 years of buying and selling properties, I have come across only a handful of agents with an attitude as bad as that of Kai Seal's. We contacted Kai Seal in order to arrange a viewing. His tone was disinterested and unhelpful and this was reinforced further at the viewing itself when he answered simple questions with sarcastic and passive-aggressive comments, maybe to overcompensate for his lack of knowledge about the property. My partner described him as disrespectful, childish and lazy. My suggestion would be for Kai Seal to find a role with less emphasis on interpersonal connections given that his demeanour is enough to deter you from buying a property. While he remains in this role however, I hope no one has the misfortune of having their property sale managed by this person.

Sandy · 22 July 2023

★★★★★ 5/5

Google

Elizabeth really listened to our requirements to find us our new home. Her highly professional and genuinely friendly approach was refreshing. She dealt with enquiries swiftly and worked very hard to make our house move go as smoothly as possible.We would highly recommend this estate agent as she goes above and beyond for her clients. In short, she's brilliant at her job. Thank you Elizabeth!

Manchester · 2 July 2021

★★★★★ 5/5

Google

I had the absolute pleasure of working with Laquarn as my lettings agent, and I couldn’t have asked for a better experience. From the very start, he was incredibly professional, friendly, and attentive. His communication was top-notch, he kept me updated at every step, ensuring I was never left in the dark about any changes or developments.

Seair · 3 June 2025

★★★★★ 5/5

Google

Marc Coetzee is a reliable person who will give me a lot of helpful advice. He has a lot of professional knowledge and is familiar with all aspects of the construction of the property, so his advice to me is very valuable. And he's warm, honest and punctual. I highly recommend him to buy or sell a house

Mi · 3 June 2022

★★★★★ 5/5

Google

A big thank you to Robert Murrey and to Cheryl for all the help given to me during my recent house purchase. Robert went above and beyond, offering support and advice which culminated in a smooth and quick purchase. I am now looking forward to making it my new home. I would have no hesitation in recommending them.

Melissa · 3 June 2022

★★★★★ 5/5

Google

Yvonne can I take this opportunity to thank you for your professionalism during the transaction of Bromfords Drive . Simon and I would not hesitate to use your services or recommend your services to anyone who is looking to use an Estate Agent .. Carole is grateful and the gift was delightful .. Take Care Jacqui and Simon

Simon · 27 May 2022

★★★★★ 5/5

Google

Absolutely wonderful place to work and network. Nice restaurant and great coffee corner on the ground floor. When entering the building you can feel the good vibes and the atrium is amazing. Never stops to enjoy working here.

Roeland · 24 November 2025

★★★★★ 5/5

Google

What an absolute pleasure to meet and deal with Yvonne. She really knows her job and we were so impressed with her professional and friendly manner. Helpful, great knowledge of the area, loads of useful information and tips. What a breath of fresh air when someone really does deliver as great a service as Yvonne clearly does. Thoroughly recommended, 1st class service and attention to detail. Thanks Yvonne

Gary · 27 May 2020

★★★★★ 5/5

Google

What a wonderful business with great acumen. Their staff are excellent and hard working. Whilst their fearless leader is an absolute specimen of Proptech knowledge. There is nothing he doesn't know about lettings, just ask him.

Amy · 30 June 2025

★★★★★ 1/5

Google

The software works fine but be very aware of the small print. We signed for a 3 year agreement and when signing via docusign, they do not include the t&c's in the docu-sign documents or in any correspondence between initial enquiry and signing of the contract but then send it via email after everything is signed. Towards the end of 3 year term, you have to serve 3 months notice or the contract auto-renews for another year! During the whole 3 year term we not approached once to say we were coming to the end of the contract and then suddenly we were provided with an invoice for the additional year, no words in the email, just here is the invoice. We wanted to switch to another supplier but when we contacted them they stated they 'had contacted us' by sending us generic 'how are we doing' surveys. In one exchange it was stated 'as there was no indication that you were unhappy with service it is fair for us to assume you were happy to stay with us', which is so far removed from decent customer service it is laughable. Yes, putting an auto-renewal for a year on the back of a 3 year term, not reminding customers that the renewal is coming up and sending an invoice without any prior contact is within the law but certainly not acting in good faith and completely underhanded. Please scroll through the 5-star reviews which are aimed at individual staff members and take a read of the numerous 1 star reviews about the company itself and their aggressive terms.

Adam · 11 August 2025

★★★★★ 5/5

Google

The vibes are great and the staff is really organised and everything is thoughtfully set up. It’s where i come to focus but also to make some networking. Love the energy around here :)

Milena · 24 December 2025

★★★★★ 5/5

Google

I had a very good experience with them. They are very efficient in replying to emails and do effective communication to sort out nay issues you face. I highly recommend it for friends.

Muhammad · 1 January 2026

★★★★★ 5/5

Google

Perfect from start to finish. Nothing was too much trouble, the staff were friendly, helpful and diligent. I cannot recommend them highly enough. XACT are the Estate Agents to call on!

Fidelma · 13 January 2026

★★★★★ 5/5

Google

We’ve had a very positive experience with this estate agency. The whole process leading up to a sale has been smooth and well managed, and we’d especially like to mention Georgie. She has been friendly, well organised, and always willing to share her expert advice. Her support made a real difference, and we wouldn’t hesitate to recommend the team.

Kirsty · 15 February 2026

★★★★★ 5/5

Google

EDGE has a very warm welcoming atmosphere across the building and its services. I really enjoy coming to the office! The staff are super nice and the furniture options are great too :)

Kyurie · 24 December 2025

★★★★★ 5/5

Google

Bailey was very good man.

Akshar · 3 June 2025

★★★★★ 5/5

Google

Put my house up for sale with micheal poole and was under offer in less than a week all staff were very helpful and friendly and very quick to correspond with me thank you micheal poole

Sandra · 26 November 2025

★★★★★ 5/5

Google

We just completed on a house sold through this branch. We were in a chain of three other properties and I was really impressed by their sales progression team - a special thanks to Leanna for keeping us up to date and actively chasing all the way up and down the chain to make the unlikely happen before Christmas! Would recommend.

Rich · 5 June 2021

★★★★★ 5/5

Google

We had a viewing to day with Jane. This was our 3rd and last property we viewed to day and one thing stood out from the other viewings that was extremely noticeable, and that Jane, she was very knowledgeable and professional, we didn’t feel …

Paul · 13 August 2025

★★★★★ 1/5

Google

The software itself is quick and easy to use. A 3 year contract requirement is far too long a commitment. Particularly for new companies with no knowledge of whether they'll even be trading in 3 years. They allow notice to be served for a 1 year exit, so long as you remember to give that notice by the expiry of the 9th month. If you are 1 day out, you have to pay for an additional 27 months (in my case, had I not remembered to give notice would have cost me an extra £2500) Having to guess how many credits will be required providing a non transparent pricing strategy making companies gamble on spend and credits with no ability for a refund or rollover if unused at the end of the year. Poor customer service, emails not responded to, delays for calls to be returned, multiple staff changes in the 9 months I have been with them making for lines of communication to be fractured causing delay and frustration in the day to day running of a business. Called at 5:02pm once and was unable to reach anyone or leave a voicemail. Nowhere online or by voicemail are opening hours stated. Terms and conditions changed without warning by pop up when using the services one day. Changing to a flexible charging arrangement whereby the costs can change at any time "to meet inflationary costs etc etc". Confusing wording, when I asked for clarity on the new terms, I was simply sent a copy of the terms which I needed help understanding in the first place which was unhelpful. On my welcome call I was advised that if I used up all my AML credits, I would able to top them up to see me through the year. It was a very different story then, when they were looking to secure my business, as I now find myself in a situation where I have used all my credits but as I have given my notice in, it would appear as an act of spite, they are now requesting a minimum spend of £524 for just 6 weeks extension. This is a clear change of position from what I had been told and continues the lack of consistency and professionalism which I have been subject to at various points through this working relationship. I will be taking my business to Hipla who provide the same service, included via my Propertymark Company Advantage membership, I just hope others think twice before engaging with Smart Search or have remembered to give notice before the expiry of the 9th month of their agreement. I am also making a formal complaint to the recognised trade body to ensure future customers are treated consistently and fairly.

Paul · 11 July 2025

★★★★★ 5/5

Google

Kai has helped me with a recent sale in Coulsdon and I've also used him for a process a few years ago. I would highly recommend Kai - his service is always balanced, attentive and most importantly, he works to a high degree of trust and integrity. He is a pleasure to work with, brings deep knowledge of the area and is always ready to help. Keep up the great work Kai.

Kaushik · 27 September 2023

★★★★★ 5/5

Google

Fantastic and friendly service throughout our move with each individual person happy to help at any stage. From pricing, photos, updates and customer care throughout couldn't fault the team at Eston. If I was to move again (no chance with 2 kids) I wouldn't go anywhere else. Cheers team.

Jake · 26 June 2025

★★★★★ 5/5

Google

Would like to say a huge thank you to the team at white and guard as they have been extremely helpful throughout the whole moving process! Always able to help and always available! Would also like to thank Leanna and Chelsea who both went above and beyond to ensure the move went ahead smoothly!

Tom · 5 June 2022

★★★★★ 5/5

Google

Absolutely love Edge Workspaces Olympic! The vibe here is incredible! Bright, modern, and full of energy. The spaces are beautifully designed, and everything feels so well thought out. The coffee is fantastic. The team is super friendly and always ready to help, which makes working here a real pleasure. If you’re looking for a workspace that inspires creativity and productivity, this is the place to be!

Elvine · 24 November 2025