Trusted Agent profile · Coulsdon
Verified
★★★★★
433 reviews across 2 platforms
150-152 Brighton Road, Coulsdon, CR5 2YQ
Park & Bailey's office in Coulsdon, at 150-152 Brighton Road, is rated 4.9 out of 5 across 433 reviews on two platforms, including 432 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of two awards Park & Bailey won in 2026.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
GoogleWe used Park & Bailey Coulsdon to purchase our house. Grainne, Sue, Rebecca and Rob were our main points of contact. All of them were extremely professional, hard working, efficient, friendly and approachable. They kept us up to date from …
Hello Katie, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
5/5
GoogleCant recomend Park & Bailey more, they made the whole process of selling my property go as smoothly as possible. A huge thank you to the whole team but in particular Rob and Sue who made it all so stress free. Thank you
Hi Sophie, thank you for the review. We are very happy to hear you had a good experience when selling with us.
5/5
GoogleWe would like to say a huge thanks to Sue and the team at Park and Bailey Coulsdon, who were fantastic throughout our purchase of a property. Throughout, Sue remained upbeat, positive, supportive and professional. Always going above and …
Hello Alex, thank you for the review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Sue and the Coulsdon team.
5/5
GoogleBoth Luke and sue have been very helpful making our purchase a pleasant and smooth experience.
Hi Jennifer, thanks for the 5-star review and kind comments. We will pass these over to Luke, Sue and the Coulsdon team.
5/5
GoogleOverall very happy with the service of Park and Bailey Coulsdon. Hadley, Ruby and Sue managed the sale of our house efficiently and professionally - many thanks!
Hello Al, we appreciate the 5-star review. Thanks for sharing your positive selling experience. We will pass your kind words over to Hadley, Ruby, Sue and the Coulsdon team.
5/5
GoogleThey are a real pleasure to work with . Melissa Stokes was great support when dealing with offers and bids and very efficient with keeping me updated.
Hello Lajja, thanks for leaving a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to the Coulsdon team.
5/5
Googlevery professional team with excellent local knowledge of the large family house market. Ginette is an invaluable member of the team that enabled a complex transaction to get done - despite the vagaries of the UK property system and fickle players at the top and bottom of the chain.
Thanks for the review Philip, happy to hear you had a good experience with us. We will pass your comments to the Coulsdon team.
5/5
GoogleGreat service helpful team , Johanna and Xav have been very helpful
5/5
GoogleWe found the Coulsdon office to be excellent. They effectively dealt with our chain breaking on several occasions managing to find a new buyer within a few days each time. It was easy to communicate with Hadley, Chris and the team at all times.
Thank you for the review David, happy to hear you had a good experience when selling with us.
5/5
GoogleA big thank you to Hadley and the sales team at Park & Bailey Coulsdon, for arranging all the visits and professional tours of our home. I am very happy we selected you to be our Estate Agents. A personal thank you (and from our solicitors) …
Hi Ben, thanks for the review. Happy to hear you had a good experience when selling with us, we will pass your comments over to the team.
5/5
GoogleRuby has helped us to sell our house and also find the perfect family home to purchase. …
Hello Emma, thank you for your review. We appreciate you sharing your positive experience and are delighted to hear that you would recommend us too. We'll forward your feedback to Ruby and the Coulsdon team.
5/5
GoogleWe had an excellent experience buying with Park and Bailey Coulsdon. Everything was handled professionally and they were very understanding when our initial buyer fell through, delaying our purchase. The dedicated sales progression team is a real asset. Highly recommended.
Thanks for your review Lorna, happy to hear you had a good experience when buying with us.
5/5
GoogleWe sold through Park & Bailey and would definitely recommend them. They were very professional, approachable and were very helpful and friendly. Brilliant team and a big thank you to Rebecca, Sue and Grainne.
Hello Jackie, thank you for taking the time to leave a review. We are pleased to hear you had a positive experience, we'll pass your kind words over to Rebecca, Sue, Grainne and the Coulsdon team.
5/5
GoogleIn the midst of a worldwide pandemic, and national lock downs, it was always going to be a challenge selling our house but the team at Park & Bailey, and especially Hadley, never missed a beat. …
Hello Vickie, we appreciate your 5 star review. We are pleased to hear of the service you received when selling through our Coulsdon branch. Thank you.
5/5
GoogleVery good service throughout from every member of staff who we've been in contact with namely Ruby, Sue, Ellie and finally Luke. Smooth purchase process, no complaints.
Hello Shaun, thank you for leaving a 5-star review. We appreciate you sharing your positive experience. We will pass your kind words over to Ruby, Sue, Ellie, Luke and the rest of the Coulsdon team.
5/5
GoogleVery efficient process with Xavier. Supportive and responsive to help get the letting paperwork through. <1 week from viewings to receiving the keys.
5/5
GoogleWe have just completed on our new home and can't thank Park & Bailey enough for handling the sale of our house. Both Chris and Rob were great, they handled everything efficiently. We had a rather troublesome buyer and Chris pulled out all …
Thank you for the great review Claudia, we appreciate the fab comments. Happy to hear you would also recommend us, we hope you enjoy your new home!
5/5
GoogleWe had 1 week to sell our house and Becca managed to sell it within 2 days of it being listed online. We had 5 offers in the end! We are in awe of how quickly the process was and look forward to moving into our forever home thanks to the Park & Bailey team in Coulsdon
Hello Jade, thank you for leaving us a review. We'll pass your kind comments over to Becca and the rest of the Coulsdon team.
5/5
GoogleOur experience has been great. Joanna and Xav helped us find our dream flat and made sure all the process is seamless.
5/5
GoogleChris and the team at Coulsdon are very professional, friendly and helpful. I would recommend them for selling property. Not to be left out, Sue and Ginette at the progression team at Caterham, again could not fault them in their professionalism. Thanks.
Thank you for the review Gina, happy to hear you would recommend us.
5/5
GoogleWe chose Park & Bailey because they have a great reputation and we wanted a local company on hand to deal with the ups and downs of moving home. We were delighted with our choice. Hadley, Chris, Ginette and the team were excellent. They …
Thank you for the review Claire, we are very happy to hear you had a good experience with our Coulsdon branch. We will be sure to pass your comments to the team.
5/5
GoogleI dealt with Chris Knowles at the Coulsdon Branch for our house purchase. He is very professional and not at all like the typical estate agent I have come across before! A very honest pleasant chap and down to earth with no hidden agenda. …
Hi J, thank you for the feedback and review. We are happy to hear you had a good experience when dealing with Chris and our Coulsdon Branch, we're also glad that you would recommend us too.
5/5
GooglePark & Bailey - Coulsdon were the estate agent for the property we were buying and from the very start they were superb. Very professional, quick to respond to queries from us and willing to help in any way. …
Thank you for the review, we are happy to hear you had a good experience when dealing with us.
5/5
GoogleBought and sold via Park and Bailey - a really smooth process. We had a buyer pull out but Park and Bailey kept the chain going. Super communicative and overall a pleasant experience!
Hello C H, we appreciate you taking the time to leave a review. Thank you for sharing your positive experience. We'll pass your feedback over to the Coulsdon team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Park & Bailey, Coulsdon won Platinum; Park & Bailey, Caterham on the Hill won Gold.
