5/5
GoogleVery helpful and friendly people, couldn't ask for more.PositiveQuality, Professionalism
Agent replied · 11 June 2024
Thank you for your lovely review. Kind regards, Karen Gunner, Customer Services Manager, Choices
Trusted Agent profile · Coulsdon
Choices Coulsdon reviews
★★★★★
1,086 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,086 reviews on three platforms, including 84 Google reviews rated 4.1.
Reviews
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThank you Choices for professional…
Thank you Choices for professional service while we were trying to find out a place to rent in Purley . Leya not only helped us finding a property but also managed to make it available to move in swiftly.Thanks
4/5
TrustpilotAlthough distance is an issue
Although distance is an issue, the patience and understanding of the staff was exceptional. We are all not IT literate so communication verbally was impeccable.
5/5
TrustpilotGood effective service
They are prompt in their dealings in the main and provide good service.
5/5
Trustpilot100%Professional and friendly…
100%Professional and friendly service.The team at the south croydon branch were so reliable and always available whenever advice or guidance was needed I am first time buyer and everything done today, Particular thanks to kavisna Thevarajah.
5/5
TrustpilotActive & Effective: Miss Amy Francis (Portfolio Manager) Choices
I am extremely thankful to Miss Amy Francis (Portfolio Manager of Choices Crawley) for her prompt and effective managerial expertise shown in our exit from one of their managed properties in Handcross. I wish her success in future.Regards,Mrs Iram Majeed &Badar Uz Zaman
5/5
TrustpilotGreat communication and service…
Great communication and service provided by Chantel.Thanks for all your support.
5/5
TrustpilotAlways helpful and polite
Always helpful and polite. And always keep us informed of what is happening. Lovey customer care and always happy to help. Thank you, Lucy Williams and CHOICES.
5/5
TrustpilotExcellent customer services always.
Excellent customer services always received from Rosie Thompson.
5/5
TrustpilotExtremely professional and friendly…
Extremely professional and friendly service throughout. Very flexible and supportive liaising between buyers and sellers, other estate agents and solicitors providing regular updates and managing expectation in a very transparent manner. A very pleasant experience during a very stressful process.
5/5
TrustpilotVery responsive
Very happy with the speed of response and service by Robyn
1/5
Trustpilotstole our money
stole our money, crap service, charlatans - would never use again
Agent replied · 13 June 2024
Thank you for your review Amy, If you would like to email me directly I will look into your complaint immediately. Kind regards, Karen Gunner, Customer Services Manager, Choices
1/5
TrustpilotABSOLUTELY DISGUSTING PROPERT INFESTED…
ABSOLUTELY DISGUSTING PROPERT INFESTED WITH RATS, MICE AND COCKROACHES... AND STILL STOLE MY DEPOSIT
Agent replied · 13 June 2024
I am very sorry if you have experienced problems in the property you were renting, please can you email me directly on karengunner@choices.co.uk with the property address and details and I will look into this straight away.
5/5
TrustpilotExcellent
Excellent service by Cerys Winn
Agent replied · 13 June 2024
Thank you for your review
5/5
TrustpilotA big thank you to both Charlene and…
A big thank you to both Charlene and Millie Moving can be quite a stressful process however i found it both friendly and professional with constant updates and prompts, will definitely be recommending their services
5/5
TrustpilotThank you choices
Esme Beth and Hannah have been great support. Thank you choices team.
Agent replied · 13 June 2024
Thank you for your kind review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotFantastic service
Fantastic service by Amy.
Agent replied · 13 June 2024
Thank you for your review
5/5
TrustpilotGreat service from Jacqueline
Great service from Jacqueline, always responds promptly and very helpful
Agent replied · 13 June 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotAmy Francis
Been dealing with Amy Francis for over a year and always find her to be friendly, welcoming, helpful and professional. Any issues I’ve had have been responded to in a timely manner and happily resolved. Thanking you Amy 😊
5/5
TrustpilotChoices helped find the dream home
Choices helped find my dream home and they are truly helpful. Rachel Nichols and William Donkor really went to extreme lengths in order to help me with referencing, documents and settling in our new home. Hats down for them
5/5
TrustpilotBest Choice
Had previous problems with staff since 2009. Then along came Amy Francis. As said by others, easy to talk to, keeps you informed, quick in replying and finding correct answer and an asset to the company. Finds solutions to problems.
4/5
TrustpilotOnly one person shone in Choices for me...
This review is specifically about Phoebe Gardner only who has been professional, courteous and efficient through the drama of dealing with the TDS in reclaiming my deposit.As an agent, I cannot recommend Choices for a variety of reasons - would certainly not use them again.
5/5
TrustpilotDenisa in customer service is super helpful
Denisa in customer services is exceptionally quick and efficient, providing a seamless experience. Overall great experience! :)
5/5
TrustpilotYandie Hanton
Yandie Hanton, She is very polite and helpful, kindThe way she answers call it’s very polite
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
