5/5
Trustpilot5 S.T.A.R . service
Rachel Nichols is by far the best Portfolio Manager I have come across while renting through Choices.Customer focused,professional and reliable.S-situationT-taskA-actionR-results
Trusted Agent profile · Coulsdon
Choices Coulsdon reviews
★★★★★
1,084 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,084 reviews on three platforms, including 84 Google reviews rated 4.1.
Reviews
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible Service
Terrible at fixing things quickly. Constantly have to chase them to get answers & follow ups. Waiting since the beginning of 2021 to fix a heating problem. Very evasive & non compassionate. Wouldn't recommend.
Agent replied · 13 June 2024
Thank you or your review, please can you contact me directly and I will look into your complaint straight away. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotLucy William is very professional in…
Lucy William is very professional in everything on phone or email she is absolutely amazing
5/5
TrustpilotProfessional
Choicelet ltd housing has looked after me whilst needing a suitable home for my disability needs, they have made me feel welcome and they have homed me well until I found a suitability home.I have been with them since October 2021.Thank you so much very professional people.
4/5
TrustpilotResponse is good.
Response is good.Hope to see the same service henceforth
5/5
TrustpilotAmy was very helpful
Amy was very helpful, prompt, and understood our needs very well. I was most impressed! Thank you!
4/5
TrustpilotLucy Williams
When Lucy Williams (Letting Admin) called me at that point of time I had bad network. She patiently listen to me and explained multiple times. Had good experience while interacting with her.
Agent replied · 13 June 2024
Thank you for this great review, kind regards, Karen Gunner, Choices Customer Services Manager
5/5
TrustpilotI’m very thankful for Amy Francis and…
I’m very thankful for Amy Francis and Choies team.Amy is very helpful and always reply soon as she can!
5/5
TrustpilotAwesome experience
The Agent at Choices Redhill(Raimonda) , is professional in her conduct, she answered all my questions and allayed my fears.I had a tough time getting an accomodation as a first timer in the UK, but Choices lettings helped me through it by explaining why I had a seemingly rejected status,and showed me how to get through. Thank you Choices.
5/5
TrustpilotChoices are a good Estate Agents
Choices are a good Estate Agents. So on the ball. Easy to contact. I would recommend anyone to go with Choices. Thank you, Jo.
Agent replied · 10 June 2024
Thank you for your review. Kind regards, karen Gunner
4/5
TrustpilotAmy Francis, re Burdock Close
Talked to Amy Francis about 11 Burdock Close. All sorted out satisfactorily, and thanks to Amy
5/5
TrustpilotMillie has always been incredibly…
Millie has always been incredibly polite and helpful and has dealt with any issues promptly and professionally - an absolute pleasure to work with.
Agent replied · 10 June 2024
Thank you for your review. Kind regards, Karen Gunner
5/5
TrustpilotGreat service with choices
Great service with choices. Ethan was very professional
5/5
GoogleCan't recommend Italia enough, she created such a great and smooth running experience for us. Great customer service and very helpful. Thanks again.
5/5
TrustpilotHannah was spontaneous and understood…
Hannah was spontaneous and understood all my requirements in a jiffy. She sent me the requested documents which were pending with Jade for sometime.
5/5
TrustpilotSam is really helpful and we really…
Sam is really helpful and we really appreciate his service, especially helping HK family.Cheers
5/5
TrustpilotEffective and efficient staff
Effective and efficient staff. Helpful and responsive with new tenancy and check out and check in. Millie Lawlor and Will and Rachel all helpful.
Agent replied · 10 June 2024
Thank you for your review.
5/5
Trustpilotout at last
The landlord was a nightmare, thank you Charlotte
1/5
TrustpilotIf you are selling through Choices read this!
I have called several times/days asking to view a property (to buy) and so far nobody has returned my calls. If you are trying to sell your property through Choices and are not getting much interest, perhaps this is why!
Agent replied · 13 June 2024
Hi JamesWe’re really sorry to hear that you are having difficulties reaching one of our branches. If you could drop us a quick email at info@choices.co.uk with your full details & which branch you wish to speak to and we’ll happily follow this up for you. Kind regardsChoices
5/5
TrustpilotI am dealing with Charelle Trueman and…
I am dealing with Charelle Trueman and her customer service is excellent well done choices .
Agent replied · 10 June 2024
Thank you for your wonderful review.
4/5
TrustpilotFast and easy to deal with.
Fast and easy to deal with.Sydney was always helpful in sorting out any issues I had.
5/5
TrustpilotValeria Stribu helped me with every…
Valeria Stribu helped me with every question I had about the new property I recently moved in. It was really helpful and fast- she did everything that have been promised to do before we move in.
5/5
TrustpilotChoices arranged a fully managed let…
Choices arranged a fully managed let for my apartment. Really happy that the whole thing was seamless and without any issues.
Agent replied · 10 June 2024
We're delighted to hear that you had such a great experience. Thank you for the 5* review.
5/5
TrustpilotFantastic service
The overall process has been very easy. Our portfolio manager (Sathee) has been amazing, no issue is too small. Great communication and everything is resolved quickly. Highly recommend! Thanks again
Agent replied · 13 June 2024
Thank you for taking the time to leave a positive review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
