5/5
TrustpilotCharlotte Gasson was of great help…
Charlotte Gasson was of great help today. The service was top notch.Thanks
Trusted Agent profile · Coulsdon
Choices Coulsdon reviews
★★★★★
1,084 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,084 reviews on three platforms, including 84 Google reviews rated 4.1.
Reviews
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotEmy has been wonderful.
Emy has been wonderful.She was able to sort out a misunderstanding and Clearly explain in simple harmonic way.Thanks,
1/5
TrustpilotTotally neglectful, terrible communication
Didn't respond to my heating maintenance issue for more than 6 months despite 4 reports.Did not respond to me handing notice in for almost 3 weeks.Hands-down the worst points of contact for property management I've ever heard of never mind had to deal with.
Agent replied · 13 June 2024
Thank you for your review, I am sorry to hear of the issues you may be experiencing, please can you email me directly with the the fault and your notice as we do not appear to have received it, on karengunner@choices.co.uk, Kind regards, Karen Gunner Customer Services Manager, CHOICES
5/5
TrustpilotJade Taylor and the asset management…
Jade Taylor and the asset management team have always given exemplary service. In particular, Jade has great insight into lettings procedures,vis totally on the ball in meeting my needs as a landlord over the last 14 years.
Agent replied · 13 June 2024
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotAmazing Company and People!
I appreciate the help Dan Evans @Choices gave me. Dan swiftly and efficiently dealt with my tenancy issue, he is an amazing asset to the company and really great to deal with in a time of need.
Agent replied · 13 June 2024
Thank you for our kind review.
1/5
GoogleUnprofessional and unethical team... I lost my time and money cos of them.
Agent replied · 11 June 2024
Hi Samu, many thanks for your feedback. Apologies you felt your experience wasn't as positive as you hoped. Please give me a call on 02086688555 to discuss this in more detail as we are always looking to improve our customer experience.
4/5
TrustpilotCharlotte Gasson
Charlotte Gasson has been very quick to respond to mails and phone calls.She is a pleasure to work with
5/5
Trustpilotprofessional people
professional people, special thanks to izabela and Millie.
Agent replied · 24 August 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotAmy is great
We are very happy with the service we receive from Choices in particular our first point of contact Amy. She is a pleasure to talk to. She is calm polite friendly professional and efficient. No issue is too big for her. She sorts any problems with our properties with efficiency and politeness even when we are stressed; a calm voice reassuring us that our property is in good hands. She is an asset.
5/5
TrustpilotGood service
Amy was very helpful. She patiently listened to my request and send it to me immediately. I would recommend interacting with Amy from Choices.
5/5
TrustpilotSam was very helpful explained…
Sam was very helpful explained everything to me perfectly. Top man
4/5
TrustpilotSpoke to Rosie this morning
Spoke to Rosie this morning, what a happy lady she is! Felt totally at ease talking to her, very professional at her job. Great 😍
5/5
GoogleFab service from Nida in the Letting dept! Would definitely recommend Choices!
Agent replied · 9 June 2024
Thank you for your review. It's great to hear you had a fantastic experience with us.
1/5
TrustpilotWorst experience we have ever had with…
Worst experience we have ever had with an estate agency - avoid.Our 12 month tenancy was nothing but a headache and a rip off. Choices charged us a moving in fee with the condition that our flat would be professionally cleaned before move in date. The day we moved in the flat was in a rank state, had not even been lightly cleaned let alone professionally - there was a used condom stuck to the mattress and the walls had mold everywhere that had been strategically covered when we viewed the property.We had constant maintenance issues throughout our tenancy (a horrendous mold problem being one of them) - and trying to get these resolved was always really difficult. I can absolutely appreciate that sometimes it is the Landlord on the other site that is being a huge headache, but Choices seem incapable or unwilling to fight your corner when a property is in a poor condition, and their slow (or non existent) responses indicate that they don't think this is their problem.The staff at Choices, quite frankly, don't give a toss. When you call their office the responsibility is passed from person to person, staff sound inexperienced and junior and make silly mistakes.They charge a lot for what I personally think is an unacceptable service - we have now left the property (they charged us a £75 referencing fee and they then had to be chased by another agency for two weeks to release a reference - risking our offer on a new property).Upon leaving they've tried to knock money off our deposit for things that were broken before we arrived - including the replacement for a bed that was stated as broken in the inventory and we requested a replacement for several times over the 12 months - a real kick in the teeth.They also tried to charge various other fees that were totally unreasonable and not in our contract. The ones that were stated in the contract, were the wrong number (unless you comb through your tenancy agreement you might not notice they've charged you £19 instead of £160.)I have never before written a negative review about a company, but I will never EVER rent a property through Choices again and I would advise you to avoid them too.
1/5
TrustpilotAWFUL experience
AWFUL experience, Incredibly deceitful! I have had the worst experience with the manager Esme and negotiator Xavier, I was shown an apartment and told that I would be living with one other female, after I had paid the holding fee, I was informed that I would be living with a couple! They refused to give me back my refund and I will be taking them to a small claims court. A bunch of scammers.
1/5
TrustpilotWorst estate agent I have ever dealt with
Worst estate agent I have ever dealt with. On multiple occasions their staff have let themselves into our home without our permission. They also gave one of their contractors a set of keys who then when in the property and snooped through our belongings. This subsequently cost the landlord £800 for all the locks to be changedWe have had issue after issue with Choices. Landlords looking for a managing agent to rent out their property should avoid Choices like the plague.
5/5
TrustpilotChoices have delivered 100% in every…
Choices have delivered 100% in every aspect of the sale of my late mothers property especially Nicola who went way beyond thank you Choices
5/5
TrustpilotHelpful
Choices is a team of helpful staff who are supportive of both myself (a landlord) and my Tennant. Would definitely recommend them. Nothing is too much trouble and a pleasure to deal with Amy today.
Agent replied · 13 June 2024
We are pleased to know that your experience with us was a pleasant one. Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotGreat and reliable service
Great and reliable service. Sam Wilkins is very fast and they already put my property on market to rent.
1/5
TrustpilotJoke
Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. First month they stated that the tenant didn't pay the rent then 2 weeks later it miraculously appeared, they got the shower fixed which broke the following day, I kept finding unauthorised random charges on the invoice, they don't reply to your e-mails and when you call they promise to call you back which they never do and so on.
5/5
GoogleKellie was ever so helpful and accommodating in helping me get the property I wanted. She went above and beyond. I am very grateful.
5/5
GoogleI have had nothing but good experience with choices! The staff are all so helpful and accommodating. Kellie especially, has been amazing! She really went above and beyond to help get the property ready, for me and my little one!
Agent replied · 11 June 2024
Thank you for your great review. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleI’ve been with choices over seven years I’m not great fun with Choices customer service but things change with Coulsdon branch as the first time I had wonderful customer service they are helpful, professional and organised, as they gave me all the support I need it, I have recently moved house with choices to bigger house and this the first time I don’t feel lost, just wanna say big thank you to “Greg Spencer and George Hawkins” as they have been greatest customer service Keep it going and make this branch a better place, many thanks for both of you 👍🏼
5/5
TrustpilotI would like to say big thanks to…
I would like to say big thanks to Rachel Nichols, who is dealing so efficiently with all my requests regarding sale of my properties.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
