Trusted Agent profile · Coulsdon
★★★★★
1,083 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,083 reviews on three platforms, including 84 Google reviews rated 4.1.
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat agent, manager
We have a great experience with Chantel Taljaard. Every time, when is appearing a problem, we are contacting her, and she is answering with care, is trying to solve our problems. We are much appreciated her work . Well done in what you're doing 👏 Thank you so much, Chantel! ❤️
1/5
TrustpilotUtter nightmare. AVOID at all costs.
What a complete nightmare it was to be placed in a property where numerous basic amneties were out of order, repairs never happened and eventually out of complete despair I decided to leave. I was flat out lied to on liability, and as a result my deposit was halved. I didn't fight it in court nor with DPS because its simply not worth my time.Their primary interest is money and their self interests and definitely not their tenants. Any issues are collateral to them. Do yourself a huge favour and avoid this agency. Don't make the same mistake I did.
1/5
TrustpilotPoor customer service
Poor customer, keep being promissed call backs to discuss queries and not once have I receive a call back when agreed. They seem very helpful until your moved in and stop putting effort afterwards. Not happy at all with the service.
I am sorry to read your review, please can you email me directly and I will look into this for you. karengunner@choices.co.uk kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotExcellent service
Excellent service! We viewed a property on Monday and have moved in by Friday. The office were really quick and responsive to our questions and sorting things out including the referencing and it has made what could have been a really stressful experience so much easier. Thank you!
5/5
GoogleThe staff at this branch are extremely helpful and kind. I was in frequent conversation the Coulsdon staff who were extremely professional and gave me reassurance throughout the journey. I would recommend their servicesPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review
1/5
TrustpilotChoices redhill
Our tenacy was to end in aug 2019, we moved out early in July and paid alot to end our tenancy a month earlier. 2 months later we were billed an extra 800 pounds because that was the rent we incurred till they found someone new to move into the house. In summary we paid almost twice what we would have if we had just let the tenancy run out. Mind you, it was their office who advised us to end the tenacy early that they had found someone who was ready to move in. We asked for our early termination fee back, and how it doesnt make any sense to be penalised twice, but we were threatned with court instead. This was apart from all the other minor issues like difficulty in getting any help when u call their office and them giving you the run around when u finally get someone to answer the phone.I wouldnt recommend them at all and would give them 0 star if i could. Use Choices redhill at your own RISK!
5/5
TrustpilotWe were tenants letting through Choices…
We were tenants letting through Choices over xmas period. Casey and Daniel were utterly superb in every respect. Faultless, efficient and really nice people.
5/5
TrustpilotGood Customer Service
Good Customer Service. Amy Francis is my property manager, and provides a prompt and efficient service to resolve maintenance issues as they arise.
5/5
GoogleKellie Neal was superb in her service! Prompt replies to any query, Professional approach towards us. Many thanks Wood highly recommend her and choices estate ltd. HassaanPositiveProfessionalism
5/5
TrustpilotGreat Service from Amy Francis
I have been dealing with Amy for many years now and the service level is always of a high standard. I have spoken to many people at Choices previously and none of them deliver a service as good as Amy. She will always respond to your query and will always follow up no matter what. She has helped resolved many issues with my property and done in a professional manner. Keep it up.
5/5
TrustpilotThanks Amy Francis for all your help
Thanks Amy Francis for all your help choices is one of a good lettings company and them landlord are really caring about them tenant
4/5
TrustpilotGood experience so far
Good experience so far! looking forward to many more
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotI'm leaving this review for amy francis best customer service
I'm leaving this review with the up most respect and appreciation for Amy Francis at choices rentals let's. I lived in one of their rentals for a good number of years and not really needing any support or advice. But as of a few weeks ago Amy francis dealt with everything regarding a emergency situation with hast and importance she made me feel safe in the knowledge and she was to resolve any problems and she was quick to reassure my concerns and gave me peace of mind.She made sure things got done on time and knew they were important to me. Thank you so much.
5/5
TrustpilotRachel has been extremely efficient &…
Rachel has been extremely efficient & has delivered outstanding customer service. An asset to Choices! - so glad to have a great addition to the team.
5/5
TrustpilotCharlotte Evans has been amazing
Charlotte Evans has been amazing. Whenever i have a issue she gets back to me ASAP and has been helpful with situation thank you
5/5
TrustpilotWe moved into a property and in less…
We moved into a property and in less than 1 week we have had two issues that need fixing, this was very frustrating, we reported the issue. Rosie Kirk quick response saved the situation, she ensured every problem was rectified same day. Rosie deserve 100/100
Thank you for your review, this has been passed on to Rosie Kirk. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
1/5
TrustpilotChoices poor Complaints process
I have a serious ongoing complaint with Choices, the details of which I will make fully public in due course if it remains unresolved and/or legal action has to be taken. At the moment, I would point out that Choices’ own complaint process says that the complainant will receive a response within 15 working days of being received. Over 25 working days has now gone by with no response. I cannot therefore recommend Choices on their complaint handling process. More to follow here.
5/5
TrustpilotI am happy the good service with Lucy…
I am happy the good service with Lucy William, every thing worked in time and in a clear update. Thanks indeed.Bamboo (Zhu Jun Zhang)
Thank you for your 5* review.
5/5
TrustpilotJacquie , Christina & Karen
Jacquie , Christina & Karen run a highly professional & pro-active operation that always delivers on time. I would not hesitate to recommend their services if you are in the property business in Surrey : they are a superb team to deal with.
Thank you for your wonderful review, I will ensure the team reads your kind comments. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotThank you
As a property owner using Choices as my management company, I am very impressed with the ongoing service I am receiving from Rachel Nichols, Trainee Portfolio Manager. She is invariably efficient, friendly and helpful. Well done, Rachel: I think you will go far!
Thank you for your review, Rachel is definitely an asset to the company. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotSatheeshkumar has been great in his work
Satheeshkumar from choices has been great and is always proactive. Great person and had managed to start turning around my impression of the early years where the service was not as expected.
Thank you for leaving such a positive review. Kind regards, Karen Gunner.
1/5
TrustpilotStaff seem very unhelpful
Staff seem very unhelpful, poorly trained and their procedures seem very long winded and not customer friendly. After waiting for weeks from a reply from our property manager I had to chase again as was being ignored. She informed me that in that time she hadn't spoken to the landlord and we would hear when she did. As this is totally unacceptable and I found it very rude I called the office and asked to be given her manager details to escalate the problem which I have without reply again. I had to contact the landlord directly even thought choices are being paid for a MANAGED let, He answered me straight away and informed me choices haven't even contacted him and he wasn't happy with them! The only time I have been contact was by the agent I took the property on with to ask if I still was looking for a house (two months after I moved in). Choices really don't care about tenants and also seems the same regarding out landlord. I would avoid at all costs there are agencies out their that look after their tenants so much better. I have informed my landlord that we will be moving out at the end of tenancy if he keeps choices managing the property.
5/5
TrustpilotThis 5* is for the service provided by…
This 5* is for the service provided by Shiquerah Smith.She always keeps me informed about any issues regarding the tenancy so they are no surprise at a later date. Email followed by a call reminder 😊.
5/5
TrustpilotCharlotte Gasson was of great help…
Charlotte Gasson was of great help today. The service was top notch.Thanks
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