5/5
TrustpilotPleased
I’ve had lots of help and support from the CHOICES team. Lucy Williams has been a great help with getting things sorted with the property very satisfied with the help!
Trusted Agent profile · Coulsdon
Choices Coulsdon reviews
★★★★★
1,086 reviews across 3 platforms
115a, Brighton Road, Coulsdon, CR5 2NG
Choices's office in Coulsdon, at 115a, is rated 4.4 out of 5 across 1,086 reviews on three platforms, including 84 Google reviews rated 4.1.
Reviews
Every review we hold for the Coulsdon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmy Francis
I have had a problem with my washing machine and Amy Francis assisted me regarding this. She is very quick with getting problems solved and keeps you up to date as well. Choices has a great team member here! Thank you Amy for helping me
5/5
TrustpilotChoices saved the day for me
Choices saved the day for me and got my property rented out! Rhiannon was a pleasure to work with and always helpful on the phone!! Yes I’m paying a bit more than I was with howsy but well worth the peace of mind!
5/5
TrustpilotRobyn choice Property always very…
Robyn choice Property always very helpful and help me get back on track much appreciated time and patience
Agent replied · 24 December 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotBest estate agent I found after switching.
Before try Choices estate agents in Croydon I had been waiting over a year to sell my property without success, but after switching to Choices i had a much better experience and they managed to find a buyer for my property within a week! Four months later and house is sold and I'm a happy man! I couldn't recommend Choices highly enough if you want a friendly, fast, efficient service.
5/5
TrustpilotDenisa Popescu is very friendly and…
Denisa Popescu is very friendly and very professional, she is answering my queries in time and always is happy to help!
5/5
TrustpilotPositive experience
I’ve been a customer with Choices for many years. The customer service I receive from Rachel is very good. Responds to my emails quickly and is always happy to help with any query. Makes me feel I am valued as a customer.
1/5
TrustpilotDo not pay to Choices Estate Agents Limited
Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details:Choices Estate Agents Limited.Registered in England 2374716.Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA.The agent colleagues Mr. Ashley Hinds (Rico) viewed the room. Viewing Date 10-01-2023. After viewing, the room. Mr. Ashley Hinds (Rico) told me if you reserved the room. We will not be viewing anymore. I paid £178.00 (10-01-2023) for reservation instantly. He told me, we will review your documents. If your documents is accepted. You need to pay more £700 for rent month of February 2023. The room will be available from 1st of February 2023.Mr. Ashley Hinds (Rico) confirm me, the room rent will be £850.00+£38.00 council tax total £888.00 per month.Property Address: Room 1, 90 Pigott Street, London, E14 7DWNoted: When I am outside the property. I saw he is viewing the room to other lady.Next day, I submitted my documents. They told me my income is not enough. I told them, if is not enough (documents is not accepted) please refund my reservation money.Now they told me, we cannot refund your money. I told them, if you do not refund my money. Please give me the room. I will pay your rent. But they do not agree with me.Could you please confirm me, what should I do now?
5/5
TrustpilotGood job…
Although the task was not directly ordered by me, the outcome is excellent. My apartment is just located below the unit of leakage source. However the complaint of leakage from that unit was just raised 2 weeks ago. The response is fast and the quality of work gave satisfaction. Good work guys. Cheers
5/5
TrustpilotExcellent service
Excellent service Shannan was very helpful
Agent replied · 13 June 2024
Thank you for your positive review
5/5
TrustpilotMichael helped to make the move easy to…
Michael helped to make the move easy to my new place. Ensuring clear communication between my landlord and I. He was always cheerful and positive and willing to help. I'm happy coming from a noisy house to a quiet one (it's been almost a month) and I'm grateful.
5/5
TrustpilotHad a problem with the boiler it was…
Had a problem with the boiler it was giving out heating but no hot water, contacted choices made them aware of the situation and an engineer came the next day.So thanks to Sam Nourse and Chantelle Varney at Choices.
5/5
GoogleIncredible service from Nida and Lewis. Made everything soo smooth. Couldn’t have asked for a better experience. Thank you - highly recommend.
Agent replied · 26 August 2024
Thank you for your wonderful review! We’re so glad to hear that you had a great experience with us.
5/5
TrustpilotGood communication and administration
Shannan Moore has been great with providing all the necessary tenancy documentation and answering my queries in a timely manner.
5/5
TrustpilotI had an issue with the property I am…
I had an issue with the property I am renting, Rosie Kirk got in touch very quickly, a professional and speedy service and reassuring to know if any problems arise, I will have help, on the ball. I secured the rental dealing with William Donkor who was above and beyond in helping me, the whole team are fantastic.
Agent replied · 13 June 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
Trustpilotquick and efficient…
Rosie Thompson was quick and efficient with my telephone and email query.
5/5
TrustpilotRobyn is most helpful and an excellent…
Robyn is most helpful and an excellent communicator to work with.
5/5
TrustpilotRobyn was excellent he organised…
Robyn was excellent he organised everything for n a perfect way. Thank you for your help.
5/5
TrustpilotHighly Recommended, Thanks Amy
Despite issues caused by previous tenant Amy has been great at communicating between tenants and i, as well as contractors. Her customer focused aproach is very professional and it makes being a landlord less stressful. Highly recommended and hats off to Amy.
5/5
TrustpilotRachel Nichols is Amazing!
Since Rachel Nichols has come to choices I always find she sorts out all my issues so fast and actually gets it done. I don’t have to keep calling or emailing , she’s absolutely fantastic!! Even few of the other new staff who have joined also are so soo good and helpful
Agent replied · 13 June 2024
Thank you for taking the time to share your feedback, your words are greatly appreciated.
5/5
TrustpilotFire door repair
We needed info regarding work to be done on a fire door. Shiquerah was efficient in arranging this for us.
1/5
TrustpilotAvoid
Avoid. Terrible service and very unprofessional with no care towards the landlords property.
Agent replied · 24 December 2024
I am sorry if you have been unhappy with any service received. Please can you contact me directly so I can look into your complaint directly on karengunner@choices.co.uk
5/5
TrustpilotAmy F
Amy is extremely professional, knowledgeable and helpful. No matter what the issue or problem may be she will deal with it promptly and efficiently. She’s very warm and approachable and we sincerely appreciate all her help throughout the years. H
1/5
TrustpilotAvoid Choice.
First day of move in.The shower leaks, the floor mould, the toilet broken. Agent promised to fix during viewing. And They don't count it as an emergency, do nothing to repair or contact the landlord, and not responsible for any maintenance, only gave us the landlord's email address. All fixing is on our own cost. One of the landlord is a senior of Choice. House has countless health hazards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
