Michael Poole Coulby Newham reviews

★★★★★ 1/5

Trustpilot

Little Trust for this Agent

As a purchaser I was lead to believe the seller had a strict deadline after which they wouldn't sell. The agent harassed us with daily calls and emails and we worked in good faith and quite hard to make sure we were ready. When our solicitor informed the other party with the required 3 days notice, it transpired that the seller's solicitor had not been made aware of this "deadline" and as a consequence wasn't prepared for the transaction. Turned out that the seller was fine with completing after the deadline and we still bought the house. This was either a huge failure in communication between the agent and her client or at the worst an intentional deceit to sell faster. I was purchasing other properties with this branch and I stopped answering their calls, we communicated through the solicitor and completed fine without the agent interference.

Martin · 24 April 2020

★★★★★ 5/5

Google

Tracy Bennett at Michael Poole coulby Newham dealt with every enquiry I threw at her when I was buying a property. Returned calls, emails etc. All in the middle of a pandemic that made buying and selling property a frustrating experience. Tracy, thank you.

Neil · 13 April 2021

★★★★★ 5/5

Facebook

I am currently going through a purchase with MP at the moment, and they have been incredibly helpful from the start. Special mention to Andrea! Thank you so much for making the process easy :)

Khalid · 16 September 2017

★★★★★ 5/5

Trustpilot

Ingleby branch excellent customer…

Ingleby branch excellent customer service

Louise · 29 September 2025

★★★★★ 5/5

Google

Fantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam

Rebecca · 13 April 2018

★★★★★ 5/5

Trustpilot

Great from start to finish

Great from start to finish Fantastic communication throughout process Professional and friendly service - would recommend

Mrs · 16 May 2025

★★★★★ 5/5

Facebook

Just wanted to give Vicki Phelps in particular, (and also a mention to Victoria Wood as well for rushing her curried noodles to come out to see me!) a well deserved 5 stars for the time and sheer effort she's put into selling my home for me. She keeps me posted on things when she's not even at work, when she's in bed and it's 11pm at night, if she's dealing with her kids and probably even emails me while she's in the shower!!!! Absolutely full of personality, bubbly and a wonderful dedicated member of staff! I've also got to mention Victoria in this too, absolutely lovely lady who is so polite and friendly and goes out of her way to help and accommodate. Both an absolute credit to your company and I truly wouldn't recommend any other estate agent xx

Kerri · 25 July 2018

★★★★★ 5/5

Facebook

Really lovely, helpful staff. Especially Claire who was always there to answer any questions anytime, and I had a lot. Highly recommended, made buying our house less stressful than it should have been

Hazel · 19 July 2017

★★★★★ 5/5

Facebook

Victoria Wood is the most helpful estate agent I had. She always immediately come back to you and are just lovely and helpful. I always get feedback from her after a viewing.

Henriette · 30 June 2018

★★★★★ 5/5

Facebook

we would highly recommend Michael Poole to anyone thinking of selling there property, the staff at Stockton branch have been amazing, Marion Shannon, Andrea and Luke, they have kept us informed every step of the way and nothing has been too much trouble!!! Thank you once again!

Lynda · 14 December 2018

★★★★★ 5/5

Google

Great service from Michael Poole, Helen Walsh in particular. We were kept up to date with what was happening with our sale and Helen was always friendly and helpful.

Katie · 29 July 2019

★★★★★ 5/5

Google

Outstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey

S · 13 April 2021

★★★★★ 1/5

Trustpilot

Nothing good to say about them

Nothing good to say about them, extremely unhelpful and rude. Don't use them

Luciano · 20 May 2025

★★★★★ 5/5

Google

1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)

Chris · 13 April 2021

★★★★★ 5/5

Facebook

Michael poole in Stockton were brilliant, we wouldn’t be in the house we are in now without Shannon and Marion, can’t thank them enough for all their help! X

Lucy · 29 September 2017

★★★★★ 5/5

Trustpilot

Sold my property with Michael Poole

Sold my property with Michael Poole. Stacey and Leanne dealt with everything. There so friendly and professional nothing is ever too much trouble. Kept me informed with everything. Thank you for making my sale go through smoothly.

Mandy · 25 April 2024

★★★★★ 5/5

Google

Helen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.

Emma · 13 April 2019

★★★★★ 5/5

Google

Victoria truly went above and beyond to help with the sale of the property nothing was too much

Leah · 18 April 2023

★★★★★ 5/5

Google

Tracey at the coulby office was great and so supportive. Helped us through the stressful house buying process.

Andrea · 18 April 2023

★★★★★ 5/5

Trustpilot

Property purchase

Excellent service from Allyson, kept in regular contact throughout the purchase of a property

Shark · 11 March 2025

★★★★★ 1/5

Trustpilot

Came to estimate house and could not be…

Came to estimate house and could not be bothered to get back in touch with a price after numerous times of my partner ringing up to see what was happening and still nothing we have decided to go to a company that seemed interested and totally on point with valuation and experience.

Michael · 11 February 2023

★★★★★ 5/5

Trustpilot

Have no hesitation in recommending…

Have no hesitation in recommending these agents. Always helpful friendly and professional. Would use again in the future

1958 · 14 December 2024

★★★★★ 5/5

Facebook

Use Michael Poole to let out my properties and the service is second to none, particularly Melanie in the lettings department. Highly recommended.

Emma · 14 August 2017

★★★★★ 5/5

Trustpilot

Very reliable

The company is very organized and staff are very helpful

Olukunle · 25 March 2025