5/5
GoogleReally good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.
Agent replied
Thank you for your lovely words, this means so much!
Trusted Agent profile · Coulby Newham, North Yorkshire
Verified
Michael Poole Coulby Newham reviews
★★★★★
388 reviews across 3 platforms
Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
Part of Michael Poole, see every office.
Michael Poole's office in Coulby Newham, North Yorkshire, at Unit E Parkway Centre, is rated 4.6 out of 5 across 388 reviews on three platforms, including 107 Google reviews rated 4.7.
107
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
239
Reviews on Trustpilot
Business-wide
About Michael Poole Coulby Newham
Managed by David Poole our Coulby Newham branch opened in March 2000. This office covers Coulby Newham, Marton, Nunthorpe, Hemlington and Stainton areas. Located at the Parkway Centre it is ideally located close to excellent free car parking.
Reviews
Every review we hold for the Coulby Newham office, from every platform, shown as written. First names only.
Google1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Agent replied
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Agent replied
Thank you so much, Lisa. We really appreciate it :)
5/5
FacebookThankyou Rachel and team for handling the sale of my home that is now sold professional service throughout 😀😀
5/5
FacebookThank you to all at the Michael Poole Stockton-on-Tees branch. Our house sold within 3 days and lots of communication when needed. Thank you. Mr & Mrs Law - Merry Christmas to all
Agent replied
Thank you for your very kind comments Donna -Merry Christmas to you too👌
1/5
TrustpilotRubbish service
Rubbish service. Phone lines are always busy. Leave a message and agent will not call back. Send a email and no reply. Good thing I am not in a process of buying a property with Michael Poole.
5/5
GoogleBig up Tracy - great communications and made the purchase of my first ever home a seemless process!
Agent replied
Thank you, Luke! :D
1/5
TrustpilotStill with them
Still with them, they don't do any repairs or when they do they get tradesmen who cut corners. Been waiting 5 weeks for a response.
5/5
TrustpilotExcellent Service
Excellent Service! Sold my house in less than a week, kept updated at all times. Can't fault them, would re-use again
Agent replied · 21 March 2024
Hi Helen, thank you so much for your lovely review!
5/5
Trustpilot5* service
Marion from the Stockton branch has been brilliant, I would highly recommend. Marion managed to help sell my home in 2 weeks and managed to get the house that we wanted.
5/5
FacebookI'm in the process of purchasing a house using Michael Poole estate agents, and so far so good. I decided to use their conveyancy facilities and I'm always kept up to date with my purchasing progress. Helen from the Coulby Newham branch has been a great help. I'm looking forward to moving into my new home before Christmas!
5/5
TrustpilotSold the property very quick girls in…
Sold the property very quick girls in the Michael Poole ingleby barwick office first class
1/5
FacebookDon’t ever rent through these, even when you leave the house cleaner than it was when you moved in. They just try and have you for anything, always keep the paperwork you get when you move in because they even try to charge you damage that was already there and on their paperwork
5/5
TrustpilotJust bought the new house
Just bought the new house , have best and love staff .
5/5
FacebookHUGE thanks to the Stockton Branch (Shannon, Marion & Luke - you are the best). They are all extremely friendly, professional, polite and really wanted to sell my house as much as I did. You have my total recommendation - many thanks again for all your hard work.
5/5
GoogleKept me informed all the way.
Agent replied
Thank you, Anita!
5/5
GoogleAs first time buyer everything is all new and confusing but girls at Michael Poole have been lovely and gone out there way to make me feel at ease and questions they couldn't answer they rang other company's to find out for me :)
5/5
GoogleRating only, no written review.
Agent replied · 5 August 2026
Thank you for taking the time to leave us a 5 star review Richard, we very much appreciated it
2/5
GoogleRating only, no written review.
Agent replied · 5 August 2026
We're sorry to see that you felt the service delivered was only worthy of 2 stars. You have not commented and we are unable to trace you in our client records from your Google handle. Client satisfaction is key to Thomas Morris, so we would be really keen to find out more. Please feel free to contact us at paul.saunders@thomasmorris.co.uk
5/5
FacebookFantastic staff in the nunthorpe branch Victoria wood and Claire both extremely helpful, prompt in dealing with queries and honest. Not forgetting David whom has supported us with many house moves - thanks to you all
3/5
GoogleRating only, no written review.
5/5
FacebookThe whole process was very complicated and long. With all the people involved, Michael Poole were the only part of it that were actually reliable and helpful! Thank you so much. Totally recommend.
4/5
TrustpilotExcellent…
I called them for some selling advice and found them to be very helpful and professional
5/5
FacebookRachael Laverick at the coulby newham branch helped us buy our first home, really appreciate how much effort she put in to move things along. Would definitely recommend 👍
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
