Trusted Agent profile · Corstorphine · Edinburgh
Verified
★★★★★
534 reviews across 1 platform
128 St John's Road, Corstorphine, Edinburgh, EH12 8AX
mov8 Real Estate's office in Corstorphine, Edinburgh, at 128 St John's Road, is rated 4.4 out of 5 across 534 reviews on 1 platform, including 534 Google reviews rated 4.4.
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Every review we hold for the Corstorphine office, from every platform, shown as written. First names only.
1/5
GooglePoor communication and service. Cancelled a booking on Saturday. Verbally confirmed with the agent we’d like to move to Monday. Then I confirmed on Monday morning via a phone call that he’d be there. The agent confirmed. I travelled from another city and had my family meet me there. Only for the agent to call me and confirm they then wouldn’t be there. Dispute confirming that morning that they would be.
1/5
GooglePoor communication and service. Cancelled a booking on Saturday. Verbally confirmed with the agent we’d like to move to Monday. Then I confirmed on Monday morning via a phone call that he’d be there. The agent confirmed. I travelled from another city and had my family meet me there. Only for the agent to call me and confirm they then wouldn’t be there. Dispute confirming that morning that they would be.
5/5
GoogleEveryone concerned in our recent house sale are to be applauded for their skill and professionalism at all times, made the process a little less stressful.
Thank you so much, Mark! It can be a daunting prospect but we do what we can to take that stress away, right from the start!
5/5
GoogleBrilliant experience with Hannah @Mov8. Everything handled brilliantly, i didn't even get to know when the buying and selling was done- was that seamless.
Thanks, Gaurav! We aim to keep everything as simple and as straightforward as we can.
5/5
GoogleAmazing to deal with throughout buying my first house. Very easy process and was stress free! Would definitely recommend for a hassle free experience.
Thanks, Gemma! We would be happy to help anyone you recommend to us!
5/5
GoogleThe process from start to finish couldn’t have been easier. Great contact and service from Mov8. Will definately use again.
Thank you, Scott! We hope to see you again when the time comes!
5/5
GoogleWe had a great experience with Mov8 selling our property, especially the conveyancing with Leah McGibbon who acted with professionalism, care and assertiveness throughout. This was especially appreciated as we had problematic buyers intent on messing us around. Our queries were answered promptly and thoroughly. I'm using them to buy a proper now and will be using them to sell another property later this year. Having used other solicitors last year who were slow and probably cost us a sale, I'm really pleased with how efficient the Mov8 team have been. The property market in Scotland can be a torturous and frustrating journey at times and things can be lost in translation leading to misunderstandings. Given my experience with other solicitors, I wouldn't hesitate to recommend Mov8.
5/5
GoogleA comprehensive experience from start to finish with efficient timescales being met and friendly, informative updates from the team. Would recommend.
Thanks, Rachael!
5/5
GoogleWent through a house buying process with MOV8's assistance. They were timely in their communication, clear about their charges - which are very competitive - and ensured a smooth process start to finish. Would happily work with them again.
...and we hope to work with you again, Andrzej!
5/5
GoogleRecently bought our home with the help of Charlotte - can’t recommend enough, very helpful and responsive throughout the whole process.
Awesome! Thank you, Poppy!
5/5
GoogleFrom start to finish Mov8 were very easy to work with. Very professional and efficient service. Would highly recommend to others.
Thank you for your kind comments, Kenneth!
4/5
GoogleWe have had mixed experience. Negotiator did not pass on my correct email ID to the solicitor team, this resulted in seemingly no response from solicitor for 2 weeks until I called them & realised the mix-up. Solicitor team worked very hard for us and finished conveyancing process in less than 10 days.
Many thanks for taking the time to give us feedback. The Anti-Money Laundering laws of the United Kingdom are now very strict indeed and as a volume conveyancing firm we must adhere to these guidelines at all times. We are sorry you felt this seemed to be a little too strict on this occasion.
1/5
GoogleCommunication extremely poor always chasing up over multiple days and never getting any answers. Lots of hidden fees that your not warned about by the house valuer . Promises a nice fixed cheap deal then everything comes out the woodwork . Constantly re-doing online forms even though they have been completed several times. 0 contact with the case manager . Firms in Glasgow and Edinburgh don't talk to each other so they have mixed information about where you are in the process and whats needed. Case managers and lawyers changed and your file gets passed around . Just an extremely poor unorganised company.
2/5
GoogleConveyancing team is an absolute nightmare. We were recommended this solicitors for buying our first property and in the beginning everything was perfect with the solicitor putting in the offers for us, we were given some great advice and we were happy. As soon as we were handed over to the conveyancing team we ran into delays and problems while being bounced back and forward between more than 4 different handlers. We had no updates to say our forms had arrived safely or if our emails with documents had been received. We had to constantly ask for updates on the process as no had been in touch and their response time was days. Finally the entry date is a week away and they requested us to send documents that we had already sent weeks prior. The entry date was now 24hrs away and we receive the settlement funds bill and were expected to make a single payment over our maximum that was allowed to be sent in one transaction which left me and my partner stressed while trying to fix the situation in our working hours. Finally, we have had no handover or and correspondence since getting the keys. We do not recommend.
5/5
GoogleA team of dedicated staffs. Always available to answer calls and attend to my questions.
Thank you for such wonderful comments!
5/5
Googleexcellent agents always answered any queries quickly and sorted out any problems we had efficiently and nothing was too much trouble for the staff
Thank you, Angela! We aim to make everything as simple and as straightforward as we can, from start to finish!
5/5
GoogleMov8 were fantastic highly recommended! Rachel was excellent and kept us informed every step of the way
Thanks Nicole! Rachel always gives 100% to her clients, she is delighted to read your comments!
1/5
Googlehad anyone tried to call them and got to talk to the person he wants from the first call EVER ? they call back yes but if you are unlucky beeing in the toielt or 3 steps away from your phone you lost your chance
Thank you for your feedback. We understand one of our team managers has now discussed this matter with you.
5/5
GoogleVery happy with the service I received with Mov8 selling my first home. Everything went smoothly and quickly. Thank you!
Hi Karen, Thank you for taking the time to leave us a review. We are delighted that you were happy with the service that we provided and that we could help you sell your first home. If we can be of any further help, now or in the future, please do not hesitate to get in touch. Best wishes, MOV8 Real Estate
5/5
GoogleVery good experience with MOV8! Maxine and Charlotte are professional and efficient with processing our flat purchase in two months. We are enjoying new home now :)
How wonderful! Best wishes for you and your new home!
4/5
GoogleI feel communication could be better I felt I had to keep messaging for what was going on to find out what was going on
Thanks for the feedback, Rach, we take that on board!
1/5
Googleterrible service and completely disjointed. a friend of mine travelled a good way for a viewing to be told by the seller that they had accepted an offer. when he called mov8, he was told that they did not feel it was worth telling him as they thought he was probably on his way already and that he may as well go and have a look.
Hi Charles. We are sorry to hear about the experience your friend had. We would like to investigate this matter further, to see what happened. In order to be able to do so, it would be great if you friend could get in touch with us to provide us with some more information. We take all feedback very seriously, and would like to investigate this matter further. We hope to hear from your friend soon.
5/5
GoogleI'm very happy with the service I've received from Mov8. Knowlegable, professional approach and always a prompt response to all my queries. I can recommend.
Thank you, Lucyna, for taking the time to write a review for us!
4/5
GoogleHelpful for my first time buying. Communication could be better but all in all a positive experience.
Thanks, Mark! We appreciate the feedback!
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