Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDON’T USE MARTIN AND CO
As the partner of one of Martin and Co’s tenants (helford cottage, Florence terrace) I’ve learned to never use this company. My partner has been spending 4 times the amount she should be paying on gas bills spending minimum 100 pound a month on top of her rent bills along with the rest of the tenants at this house. The problem surfaced before December and the problem as still not been resolved. Martin and co claim it is not their problem, along with the landlord of helford cottage leaving them to spend about 4 times more than what they should be paying on gas alone. I believe this is because they don’t want to replace the boiler as a new meter has been placed and the problem still stands. So if you are a student and looking for a house through Martin and co, expect to pay a lot more for your bills than you should be as it’s not their problem that you will be suffering.
James · 17 June 2022
Agent replied · 16 June 2024
Tenancy Reference Number 2525, We believe you are sending this review in relation to this tenancy although you are not a Tenant at the property. You have suggested that the gas bills for this property are high and the boiler needs replacing. We at Martin and Co rely on the experts and we therefore arranged Blue Flame to check the boiler when it was reported to us that it was faulty. They confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however we did contact the supplier on the Tenants behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter and not £100 as you have voiced in your review. Tenants at this property arrange their own utility suppliers and they need to speak to these suppliers directly if they feel their funds are being mis-allocated.
★★★★★ 5/5
GoogleBig thank you to Liam and the team at Martin & Co you have done a great job of finding new tenants for my house and ongoing management service, I recommend them without hesitation or reservation thanks again Falan
Falan · 17 May 2024
★★★★★ 1/5
TrustpilotFraud Company
Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.
RAKSHA · 11 September 2024
★★★★★ 1/5
TrustpilotI was interested in renting a property…
I was interested in renting a property through this branch and paid a holding deposit as part of the application process.
Princess · 29 May 2026
★★★★★ 1/5
TrustpilotMartin and Co Stockport
This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!
Aliesha · 6 September 2024
★★★★★ 1/5
TrustpilotOUR HOUSE IS FLOODING THE KITCHEN
OUR HOUSE IS FLOODING THE KITCHEN
NO HEATED WATER FOR A WEEK OUR FIRST NIGHT HERE
I AM APAULED
Mrs · 8 June 2026
★★★★★ 1/5
TrustpilotI would give it a 0 if I could
I would give it a 0 if I could, the staff at this estate agency are appalling, not only did they cancel my viewing and didnt bother telling me until I rang them on the day as I was waiting outside the property! I got no apology, I was told that I’d get a call back and never did it’s been a few weeks so I rang them back and the guy didn’t even introduce the company name he went ‘hello’ like it’s a personal family member he’s speaking too, then asked my number because I rang on a no caller number and told me the property isn’t available when it’s still online. The worst part was I then received 3 unknown calls right after the call ended, when I have never received an unknown call in the 2 years of having this number as no one has my number, so I’m 99% sure it’s the agent that I spoke to as he took my number and decided to ring me and be on mute. How disgusting and unprofessional!
Zee · 31 August 2024
★★★★★ 5/5
GoogleFantastic service from Liam in liaising viewings with us from London to Cornwall, and giving us extensive information on each property with a commitment to providing clear and upfront communication. Thank you Liam!
Jess · 10 August 2024
★★★★★ 5/5
GoogleMartin and Co have been so responsive, efficient and friendly as we move into our new home. Madeleine has been very helpful and maintained excellent communication throughout which has made my partner and I feel very positive and secure throughout this process. We also spoke with Tom and Joanne at the begging of our house search, both of whom have also both been very helpful and friendly!PositiveResponsiveness, Quality, Professionalism
Sophie · 17 June 2021
★★★★★ 1/5
TrustpilotVery rude people .
Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .
Leandar · 23 August 2024
★★★★★ 5/5
GoogleHannah has been a great help making my experience a lovely one so far. She has been very supportive and helpful in providing support and necessary assistance for us
Alice · 9 October 2024
★★★★★ 5/5
GoogleThe team here are so lovely, and sympathetic to our needs and urgency. They were on hand for a chat or to explain through any questions or issues. Liam was stellar at making sure things were clear and any problems were dealt with asap. Defo recommend- especially as first time flat hunters!
Lydia · 17 June 2023
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. The staff is a pest and very nasty. Completely different when they were in Kirkcaldy. That company in Cupar will go to hell soon. It’s a pity how Martin&Co changed. Once they moved to Cupar. In Kirkcaldy they were extremely efficient and friendly. Now they are going from bad to worse.
JA · 8 August 2025
★★★★★ 5/5
GoogleI would like to express my sincere gratitude to Martin & Co for helping me find my new home. I am very excited to be moving in soon! …
Olena · 16 March 2026
★★★★★ 1/5
Trustpilot*** avoid at all cost ***
*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.
Tia · 13 August 2024
★★★★★ 5/5
TrustpilotGreat service from Matt & Sophie
Andrew · 27 August 2026
★★★★★ 1/5
TrustpilotI rang Martin and co for the second…
I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!
Nicholas · 9 August 2024
★★★★★ 1/5
TrustpilotNot recommended at all
If possible i would give minus five stars!!!Martin&co letting unit in Banbury cost me great stress.Lack of any professionalism. Not answer emails and reports. Sending the bad contracts even after let them know it's wrong one.Then took six months to get it right, after which you must sign six months back.Pathetic!!!Have no respect for one's privacy at all.BEWARE of unannounced visits and catch you IN THE SHOWER!!!When you cross the company threshold: No way for a private face-to-face conversation,just big chaos with no chance to be heard.Rude behavior and lack of any compromise.The tenant is always wrong.You are just number and a loser at the entrance.That's how I was feel every time at them office. However they are very professional in reaching out for funds and lying about tenants to the landlordsLike: it's mess, badly smell, have zoo indoors, vermin and a lots more.Shortly say's, you're not looking after the house.Shame on you.Pathetic again!!!Good advice to allRecommended escape when you see this unit in Banbury.Totally horrible experience.
Jacek · 8 August 2024
★★★★★ 4/5
TrustpilotSo far …… everything has gone smoothly
So far …… everything has gone smoothly. Abi Rosser has been very patient and helpful throughout. Can’t recommend her highly enough. Just about to start renting tomorrow so we will see how everything else goes !
Marny · 29 May 2024
★★★★★ 5/5
GoogleLiam has been great help throughout the whole process of me finding student accommodation, he has done online viewing through WhatsApp video call allowing me to view the house while i am back home working, without Liam's help I would most probably still be looking for accommodation at the moment.
Ben · 22 July 2023
★★★★★ 1/5
TrustpilotMartin & Co Huddersfield
Martin & Co Huddersfield - the melting point property to be precise. Cant say much on the property itself because I never booked it, which I’m glad I didn’t. The problem was the lady behind the phone representing the company and presenting the property, absolutely disgusting no communication skills what so ever, huffing and puffing at me while I’m trying to comprehend what she is trying to say to me. It was utterly disgusting that she was speaking down to me as if I were somewhat beneath her. Clearly she woke up on the wrong side of the bed, but that is no excuse to take it out on potential future tenants. These aren't worth the money or headache, so save yourself!
Sana · 6 August 2024
★★★★★ 5/5
TrustpilotMartin &Co…Letting Agent
I have been a Landlord with Martin &Co since they took over from County Rentals having been with CR for a good number of years. My person of contact has always been Pauline with both firms and I always found her very obliging going out of her way to be helpful.As a letting agent Martin and Co have always been very professional in there approach and I would recommend them to anyone in need of a letting agent
MR · 13 May 2022
Agent replied · 17 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
★★★★★ 5/5
Googlehighly recommend martin & co, Liam Jefferies the estate agent with Martin & Co has been absolutely amazing and extremely helpful in making my first home search a breathe of fresh air and not stressful at all. Couldn't thank Liam enough for the help and success in this process. Many Thanks
Neesha · 17 June 2023
★★★★★ 5/5
GoogleAll of our contacts at Martin and Co have been extremely helpful to us - being very quick to resolve issues and answer questions regarding our tenancy with professionalism and care. A big thank you to Susannah, Tim and Tyler in particular.
Camille · 18 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
