Martin and Co Cornwall reviews

★★★★★ 1/5

Trustpilot

I lived in a Martin and Co property for…

I lived in a Martin and Co property for just under 4 years and while they left me alone to get on with life, they also did not respond to my queries, calls or return of deposit request.After speaking with the landlord many times, as the office was unresponsive, he advised me he was paying for a managed service, yet carried out property repairs directly.Martin and Co stopped carrying out property inspections a number of years ago, yet my landlord informed me they have still been charging him, quarterly.I vacated the property 5 weeks ago and have yet to receive replies to my request for the return of my deposit. I'm now forced to go down the Tenant Statutory Declaration route, despite speaking directly with the landlord who said the funds should have been released.From what I hear, landlords and tenants are being let down by Dave and his team.Thankfully I am out of the rental market now, if I ever find myself looking for a rental property, it most certainly won't be through Martin and Co.

Jemma · 1 October 2019

★★★★★ 1/5

Trustpilot

Unbelievable.

Awful service from the beginning. House was an absolute mess when we moved in, took pictures and was told, it’s all just wear and tear and to fix it myself if I want. Trying to get them to fix maintenance issues was like trying to pull teeth. “Can you send us a picture of your constant leaking tap?” “Can you try and fix the washing machine yourself?” Then we had a serious leak with our hot water boiler and sent a video. “So how quick is that bowl being filled?” No consideration that there’s live wires around it. No sense of urgency. Then the washing machine breaks for the 2nd time a few weeks before our tenancy ends, contractor confirms we need a whole new washing machine, don’t bother getting one because we will be moving out so they’d rather wait for the new tenant. 3weeks without a washing machine and a 10month old baby, again, didn’t care. Then, the cherry on the cake...hand in the keys, new tenant has moved in and still didn’t have our deposit. 10 phone calls, numerous emails no reply. Then FINALLY almost one month after we moved out they give us our deposit. Absolutely useless. Stay well clear of this agency, estate agents are supposed to make things easier, this one just made more problems. The attitude on some of the staff is disgusting...I’m not asking for a new washing ma home out of your own salary! Steer well clear!

Jenna · 16 September 2019

★★★★★ 1/5

Trustpilot

This the most useless…

This must be the most ineffective estate agents in the United Kingdom. I recently rented a property listed by them in Smethwick and regret it deeply just 2 days after moving in, oh yes! During the viewing, I expressed some worries about the property's condition and the agent assured me that all issues would be rectified before handing over the keys to me. However, upon moving in, I discovered that not only were my concerns ignored, but the agent (Amelia Brady) handling the references informed the landlord that there were no documented problems, which clearly contradicts the truth. I was advised by her to address any maintenance issues directly with the landlord, but she relayed a different message to the landlord lol. I should have conducted another inspection before making any payments. I have sent images to both parties, and if my concerns remain unattended, I will escalate the matter. Be cautious of this estate agent, as they prioritize profit over customer satisfaction, hence their poor reputation.

Mr · 10 November 2024

★★★★★ 1/5

Trustpilot

Maidstone branch of Martin and Co

Maidstone branch of Martin and Co, don't even deserve the one star as they are worse than bad. We were tenants of this shower for over five years, they are two faced, sneaky ,money grabbers. If you value your deposit, then my advice would be to stay clear of these sheisters. When they want something from you, they're allover you like a cheap suit, if you want something from them, they ignore you. Amanda is sirley and condescending and very two faced,she would make a good colonel in any mercenary unit. She talks down her nose to everyone including her staff. I've even had staff tell me what she's like in the office. How she has remained in charge I'll never know, but her bosses obviously like her disgusting behaviour. Over 6 months since we moved to another agent and house and we're still waiting on monies owed to us, with no contact. Legal proceedings in process. They inflate values at checkout, add stuff that was there when you moved in, take deposit money and don't put it in a protection scheme, not that the deposit protection scheme is much use anyway,that's another story. They'll employ a brutal checkout agent, and charge you for it. Then Amanda will go round and do her own check, and add things to paperwork that you have signed as correct. We were in our opinion model tenants, but this does you no favours when you leave. No such thing as wear and tear either, with this lot. Wotever you have read about maidstone branch that is bad is true, the only good review they have, is from a manager at one of their own branches, laughable really. I've even been driven at when crossing the road by one staff member in one of their company cars.THEY WILL CHARGE YOU FOR ANYTHING THEY CAN,contract renewal, etc etc, not pennies either it's always hundreds. As far as their tenants go, where there's a small amount to be done, theres a large charge to come. I have never met a Martin and Co tenant, who has a good word to say about them. And if your on any type of benefit for wotever reason,you will be looked upon as the lowest form of amoeba on the planet. They'll be nice at first, but they behave like children if you move agent, getting all bitter and twisted and sulk. So in summary, avoid, avoid, avoid, you would have to be very desperate to use these people, very desperate indeed, so I emplore you, look elsewhere. YOU HAVE BEEN WARNED.

Nick · 21 August 2019

★★★★★ 5/5

Trustpilot

Martin & Co Southsea were brilliant

Martin & Co Southsea were brilliant. Matt and Darren were so helpful and friendly during my purchase. They kept in touch constantly and chased the seller when needed. I would definitely recommend them. Thanks guys

NMK · 1 July 2022

★★★★★ 5/5

Google

The team at Martin & Co have been excellent in both managing my rental property then selling recently. Emily and Kirsty were very efficient in the selling process keeping me informed. Throughout the management time Ann B was always very quick to respond to tenant problems and keep me informed! Great team and I would use again!!

Lauren · 17 June 2023

★★★★★ 4/5

Trustpilot

Good Team.

I had a property deal fell through late on a Thursday afternoon. I called Liam at the Camberley branch to urgently view a rental as my furniture had arrived from my overseas home, which he immediately arranged & he was on time. That same afternoon I called Liam back to confirm I will take the property. We paid the securement fee & Lauren immediately got onto the deal (as they understood my extreme urgency) & immediately pushed through all the necessary paperwork as only just immigrated we had to put down 6 months rent. By the following week Monday afternoon we had done the inspection & key handover & by Tuesday morning we moved in & the cherry on the cake is it is a fantastic landlord.Thanks Liam & Lauren.

Gary · 1 August 2019

★★★★★ 5/5

Trustpilot

Thanks to Jess

Jess was super helpful and patient. Really appreciate her service. This was the Birmingham City branch. Thank you

R · 12 May 2025

★★★★★ 5/5

Google

I would like to give praise to Liam specifically for the best service he had provided to me Outstanding.. he explained everything in detail and has been so helpful..thank you Liam

Nobuhle · 19 November 2024

★★★★★ 1/5

Trustpilot

Rented a property via Martyn and…

Rented a property via Martyn and co-from the beginning I should’ve known there would be problems as I never received any call backs, never answered the phone and had to chase six times and finally once I receive the keys had numerous issues and had to chase yet again only for it to be resolved by myself, as I couldn’t wait any longer. today was the last straw as the letting agency Martin & co -have let them self into my property three times without notice or prior warning. This is harassment and I will be taking legal advice.

Anthony · 18 October 2022

★★★★★ 1/5

Trustpilot

I rented my property through Martin and…TOTALLY UNPROFESSIONAL INCOMPETENT AND RUDE

I rented my property through Martin and Co Chelsea. This property is a one bedroom apartment. Micheal Vyver, the owner came to the property and viewed it. My property is in London and I live in the north of England so i needed a firm to manage it. He informed me they would check the property every three months as part of the package. An oversea tenant was found for the property and because she did not meet all credit checks 6 months rent was taken up from, in advance, which was great. A clause was written into the tenancy agreement that further rent payments would be collected after 3 months, if this tenant was to stay, or alternatively 2 months notice would be given, by either party. I had to contact Martin and Co and say I have not heard from you the rent is due. They insisted and were very rude that the rent was not due and when it was they would collect it. They were totally wrong the rent was due and they failed to collect it. They tenant then decided to leave and informed Martin and Co that she would wanted to give one months notice. Again because of their negligence I had to take this notice, even though 2 months had been agreed because I was concerned that I would not receive my rent. At my insistence, I said that I would agree to this if she paid the rent now and up front. The bond they had taken would only cover one months rent so I did not really have an option. They were arrogant, rude, unprofessional, incompetent all those things and when i complained the owner got on the phone and tried to bully me what an arrogant, ignorant man he is. His firm makes mistake after mistake and he is arrogant.It was agreed the tenant would leave and a professional inventory was undertaken. There was damage to my furniture and eventually a figure agreed. Three weeks later a photo appeared on my email to say these items are not missing after all they are in the apartment. i asked how they knew this when my contract with them had finished. it transpires they have let themselves into my apartment, (without my knowledge or permission) and taken photographs of items apparently missed from the inventory. How can this be that they can get away with this. I have actually written to the ombudsman about Martin and Co and I am waiting to hear. DO NOT UNDER ANY CIRCUMSTANCES use this agent. I have had noting but rude sarcastic emails from the staff and the owner. They are incompetent, unprofessional and they make no apology for it.

Heather · 5 June 2019

★★★★★ 1/5

Trustpilot

Bunch of cowboys!!!

Took ages to get the flat ready and were rude to me every time I phoned for an update. Further delayed by the flat the flat had to be professionally cleaned as was left in a complete mess. Turned up pretty much unannounced to do flat inspections. The first time they told me they had emailed me- well I don’t check my emails ever as get lots of junk mail. And I didn’t reply to the email either. I told them, next time please phone me - they didn’t. Just showed up out of the blue whenever they felt like it. Even if they wanted to communicate by email- fine, but expect a reply to say yes or no either way. When I moved out I had the flat professionally cleaned, as that was the condition I got it. There was a bit of residue on the cooker from when I cleaned, which must have developed after I left, but the place was in a better state than when I moved in and the cooker hadn’t been properly cleaned. They made me go back to fix it. Blamed me for a window that had come off its hinges too- got my Dad to fix that but it was wear and tear. Bunch of cowboys - rude and unprofessional, do not use!

Claire · 4 May 2019

★★★★★ 1/5

Trustpilot

If 0 stars were an option

If 0 stars were an option, it still wouldn’t of been low enough. Without a doubt the most incompetent estate agents on the planet. Landlord was allowed to continuously breach the tenancy by showing up and even spending the night at our shared house. Reported... nothing done. Had no cooker for 3 weeks, and when they did send their electrical contractor out, he broke the fridge freezer which lead to loss of food and still had no cooker. Show up when they feel like it, but fail to show when arranged! Horrendous customer service, plus breached data protection by giving out my phone number many times. Avoid at all costs

Lorna · 30 April 2019

★★★★★ 5/5

Google

A big thank you to Gary and the sales team for all their help and advice. Also Gary we are so please you sent us the details of the house when we had only been looking at bungalows.

Eileen · 25 July 2024

★★★★★ 1/5

Trustpilot

Awful experience

We rented a property with Martin and Co Medway for 18 month's. We were originally told that we would have to sign up for a year and then it would become a rolling monthly contract. Unfortunately (but not surprisingly) they went back on their word after a year saying that the landlord would only accept us as tenants on another 12 month contract. We were hoping to move house to be closer to our daughters school but had not found anywhere suitable so we asked if we could just sign a 6 month contract which they agreed to at the cost of £90 administration fee!! When we first moved into the property it had not been decorated or cleaned to a reasonable standard and the garden was full of rubbish left behind by the old tenants. We asked for the rubbish to be removed (as we had small children) and were told that we could take it to the tip ourselves! A few days after moving in we noticed a mouse trap in the airing cupboard and some chewed marks around the door frame. We told Martin and co that we believed there might be mice in the property and we had to prove that we hadn't brought them with us as apparently it's not the landlords problem!! The bedrooms were full of damp and Martin and Co's solution was advising us to clean it off! The only time they actually had someone come out was when my son started to experience very bad asthma attacks due to the black mould in his bedroom. On another occasion my 6 yr old daughter went to open the garden gate and the wall and gate collapsed! Luckily she jumped out of the way as she could've been seriously hurt by the brick wall and iron gate! Martin and Co sent an email apology but the landlord didn't care and left the wall and gate for months like that before finally getting it repaired. The carpet in the property was the cheapest of cheap and had nails coming through it (which we kept catching our heels on). When we mentioned this to Martin and co they sent the landlord around with a hammer to 'bash them back in!' We always paid our rent well in time and we left their property cleaner then when we first moved in but Martin and co still deducted £40 from our deposit for a 'small pen mark' and 'mould in the bathroom'. Both were believed to have been there when we first moved in but not noted on the inventory. However the person who carried out our inventory marked them as queries but Martin & Co wouldn't listen and insisted that we paid the £40 as 'compensation' to the landlord!! To be honest Martin and Co Medway do not even deserve a 1 star review!! The fees are extortionate and when we had issues it took them weeks to respond (if at all!). The person who carried out our check out commented on how well we had looked after the property and how the garden was much improved but Martin & Co still insisted on charging us for some minor general wear and tear (which were queried on the inventory report!). My advice - avoid Martin and Co Medway at all costs!!

Mummyto3 · 11 April 2019

★★★★★ 5/5

Google

I have found all the staff at Martin and Co to be patient and helpful throughout the process of my moving to a new flat. No move is stress free and they have assisted me greatly , especially the online side of things. Thanks Ruby , Liam , Jake and everyone at the Falmouth Office.

Paul · 22 July 2023

★★★★★ 1/5

Trustpilot

Dishonest especially DM who…

Dishonest especially DM who really just about sums up why people dislike estate agents.If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed DM to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed DM before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back.Think twice before renting from this lot.

Lego · 27 September 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs.

The worst letting agency I have ever encountered. The property I am currently renting is in poor condition. I am constantly reporting issues, none of which have been dealt with yet. The latest issue, is a faulty boiler, it's a weekend and I've had to have my gas cut off. Toxic gases have been leaking in my bedroom every time the boiler is on. This could have been avoided if the gas safety certificate was up to date. Martin & Co are completely uncontactable at the weekend and the gas people have had to report them. It is totally unacceptable, I have a 3 year old at home. We've also been waiting over a week to get a wasp nest removed. They don't seem to be bothered about that at all. The property is a death trap and once the agreement is over, we shall be moving on which is a shame as we are good tenants.

Natalie · 25 September 2022

★★★★★ 1/5

Trustpilot

Very Bad Experience.. Avoid them.

I took their letting services and my experience in area of amount they charge, quality of documentation, attention on complaint to repairs and interaction for day to day services was very poor.There were many instances where documentation was not prepared as per decision and guidelines.I had to dedicate my precious hours (not minutes) to review agreement and reflecting mistakes. It happened several times not once.I would suggest anyone to avoid them based on my year long experience with them.

Parry · 27 July 2019

★★★★★ 1/5

Trustpilot

If I could give no stars I could

If I could give no stars I could. This is one of the worst agency I’ve ever had to deal with. The delay in responses from them and the tone of emails and messages they send is nothing short of a disgrace. We reported our boiler to be broken as we had no hot water and it took 2 weeks for someone to get sent out! When we first moved in during the lockdown period at the start of 2021, I was shocked to find that the master bedroom in the property had a leak from the en suite bathroom! This then took them over 3 weeks to sort out with the same issue happening again a couple of months later. They are now withholding our deposit and trying to charge us for issues that we’re out of our control. Disgrace.

EMAR · 16 September 2022

★★★★★ 1/5

Trustpilot

Very bad experience from the very first…

Very bad experience from the very first day.During the viewing we have been pushed to pay the fees, the argument was ` I have another viewing in next 20 mins, so you may want to pay it ASAP`. We couldn`t even see the property and all its features, cause she was in such a rush...After we moved in, we noticed that some furnishing was in bad condition ( could not seen it before as the previous tenant stuff was still in during the viewing), after them ignoring our emails , we went to the office and being told the furnishing was like this originally and it is how its patterned ( It was stained with coffee) ? Do they really think people are this stupid, or are they maybe?Another incident happened when we asked if we can have the walls repainted, as they promised the apartment will be refreshed to the highest standard. (Walls were stained, just like the sofa bed, I was wondering if it is patterned as well?)They never got them done, along with other things that were either faulty or in bad condition. (they just fixed the washing machine, and then it broke again after 2 days. Great service isn`t it? )We are moving out soon, I will probably have to call the solicitor cause these incompetent people will try to steal all our deposit.(Despite the apartment being in better condition than at the beginning.)Overall:Appalling serviceDisgusting approach to the customerInadequate responses (if any)Shame, shame, shame they are not worth the penny and pricing themselves like they are top of the tops.

Caroline · 21 December 2018

★★★★★ 5/5

Trustpilot

Moved into my new house

Moved into my new house. Application process was fast and simple. Huge thanks to Ellie and Cai for all their help!

Nial · 22 March 2025

★★★★★ 5/5

Google

Liam was great as our lettings negotiator. He was very helpful, showed us around and was knowledgeable about both the property and the landlord. He also explained the next steps clearly.

Louise · 4 November 2024

★★★★★ 5/5

Google

Martin & Co have been a pleasure to deal with, in helping me find and agree on a new home tenancy. Liam was so helpful and supportive throughout and made the whole thing stress free, which is a first with moving house! Thank you! I can't recommend Liam and team enough!

Lou · 20 October 2023