Trusted Agent profile · Conwy
★★★★★
193 reviews across 2 platforms
18 Madoc Street, Llandudno, Conwy, LL30 2TL
Part of Beresford Adams, see every office.
Beresford Adams's office in Conwy, at 18 Madoc Street, is rated 4.1 out of 5 across 193 reviews on two platforms, including 133 Google reviews rated 4.6.
Every review we hold for the Conwy office, from every platform, shown as written. First names only.
5/5
GoogleExcellent properly search Journey managed by Ffion Williams, first class communication with clear instructions for a seamless move in .!! Definitely recommended.!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFriendly helpful
Friendly helpful and answered all questions professionally
5/5
GoogleI have been really happy with the service from the Lettings Department who found me a tenant almost immediately and were very professional. Would highly recommend.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff was very helpful specially ilinia longo and coreen Holland, they did everything for me from the start to end 👍 …
5/5
GoogleWould definitely recommend using Breresford Adam's absolutely top class service
5/5
GoogleHad excellent service from Ffion. Very friendly, helpful and professional. Highly recommend. Thank you.
Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey let me have a survey done but my…
They let me have a survey done but my chain broke. They left the house on right move and didn’t let me know it was sold so I could look for another. Wouldn’t have a discussion on the phone . Absolutely horrible experience with Llandudno staff!!
5/5
TrustpilotThe staff are really friendly
The staff are really friendly. Anything they can do to help is no issue. Very efficient.
5/5
GoogleFast, efficient service, all with a lovely smile. 👍 …
matthew Barnard thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
GoogleNot a very nice place to go ask for help, the blonde lady lorna was very arrogant and laughed in my face and didnt make me feel comfortable at all and will not be going back I'd rather travel to a different town
Good afternoon, We are really surprised to read your comments as we do not have a Lorna that is currently or previously employed by the company in this location. Should you wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleWe had a great experience with Tracy Yu whilst looking for rental properties in the area. She couldn’t have been more helpful and was really professional with the follow upsPositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleMy advice is don't rent a property through this company. They're fine when they're collecting your rent every month but as soon as you need any repairs doing, they loose the ability to communicate in any way shape or form
I am sorry to read you feel this way. It is unclear from your comments if our local team fully manage the property you rent or if this is a property managed by the landlord. Should the latter be the case, it would be your landlord you need to contact about such matter. Please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott
5/5
TrustpilotWe sold our family home with Beresford…
We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!
5/5
GoogleFound all the staff to be very helpful, espcially Rebecca Moreland who dealt with me most of the time.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent very friendly, caring and professional staff a pleasure to do business with.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have recently rented an apartment. The team was very helpful. Highly recommend Beresford Adams Llandudno.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleCalled on two occasions about 2 different properties. Noone ever got back to me :(
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is a joke of a firm
This is a joke of a firm. You go in for a letting and they are all nice and smarmy up until the point the landlord goes for someone else. After that all contact ceases, they don't even have the common decency to phone and e-mail to tell you you were not the ones chosen. Avoid at all costs
5/5
GoogleJessica and all the staff here have always given me exceptionally service. I have no reservations about recommending them to prospective buyers or landlords.
Thank you Dale for excellent recommendation and 5* review of your experience with Jessica and the Beresford Adams team. Best wishes, Lucy
1/5
GoogleNo stars rang office two weeks ago have not come back to me.
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
TrustpilotVery helpful
Very helpful. Excellent service, nothing too much trouble. Thanks to all the staff at caernarfon. Highly recommended. X
1/5
GoogleNever answered my enquiry, poor.
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
Trustpilotwere on top of everything from start to…
were on top of everything from start to finished and made the sale a very easy process
5/5
TrustpilotAmazing.
Excellent experience with them great at keeping in touch and so friendly. Compared to other estate agents I’ve been in contact with Beresford Adams have to been incredible. Would definitely recommend to anyone!
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