Trusted Agent profile · Conwy
★★★★★
193 reviews across 2 platforms
18 Madoc Street, Llandudno, Conwy, LL30 2TL
Beresford Adams's office in Conwy, at 18 Madoc Street, is rated 4.1 out of 5 across 193 reviews on two platforms, including 133 Google reviews rated 4.6.
Every review we hold for the Conwy office, from every platform, shown as written. First names only.
5/5
GoogleSmooth process from start to finish with Beresford Adams, Ffion Williams was really helpful, and friendly and explained everything in detail.
James Worthington thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeresford Adams Llandudno rented out our property within a few days of advertising. The team gave us very helpful advice and support on this journey from home to rental. They have been very efficient to get the tenant moved in swiftly and have negotiated details on our behalf. I’ve heard lots of horror stories about letting agents in this area but we are very satisfied with Beresford Adams and would recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
GoogleUnprofessional behaviour! Terrible service! They haven’t got my deposit back for 1.5 months! The landlord approved on the day I moved out that the full amount of the deposit would be paid back, but the agency pretended that it was not! It is better to work with another company! Now I have to contact all of them a lot of times as they do nothing to change this situation!
Hi Tatiana, I am sorry to read of your experience and as such I would ask you to contact us via review@countrywide.co.uk with full details so that we can pass your concerns on to the relevant Customer Care Team to look into for you. Kind regards, Scott @ Customer Care.
1/5
TrustpilotAs a buyer avoid at all cost as it is…
As a buyer avoid at all cost as it is waste of time and money. Llandudno branch
5/5
GoogleI recently bought my property and found the service from all of the staff extremely friendly and professional. I would totally recommend them to anyone. All staff were efficient and always on hand to help Thank you so much for making things run smoothly
Thank you for taking the time to leave us this great 5* review Lesley. Kind regards, Lucy, Customer Relations.
5/5
GoogleFfion was fantastic. Brilliant service. Well organised and extremely professional. Would highly recommend. Will definitely be using them again.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are delighted with the letting management service provided by Coreen and her team, Ffion, Annabel and Ilinca, in the Colwyn Bay and Llandudno offices.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOnce again, the team have been very helpful and have exceeded expectation. Thanks guys.
"Thank you so much for your glowing review! We truly appreciate your continued support and are delighted that our team has exceeded your expectations. We're here for you whenever you need us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFfion Williams has been very helpful with helping me get the property, always happy to help with any questions needed.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent service, friendly but professional. Coreen and team in lettings have helped me since 2015 and i wouldnt use anybody else.
Many thanks Susan for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotMight as well DIY then this company
Appaling communication. Listed incorrectly Lost key. 1 star is generous. Plenty of better competent and motivated agents around. You may as will DIY
1/5
TrustpilotIf I could put a 0 star I would
If I could put a 0 star I would! DO NOT rent from this company, I rented a house for 6 months, I changed the flooring from old grubby carpet to brand new herringbone flooring, I also changed the old grubby grey carpet to brand new cream carpet. When I entered the properly it was full of ants which is why I took the flooring up, I rented this properly for 6 moths, the day I gave my notice in I asked Jamie if he would like me to change the flooring back to how it organially was, he told me that it should be fine. 3 days before I vacated I had a email to say the landlord wanted it back to normal, on a Friday evening! This left me no time to rectify the situation, I vacated the properly and had emails from Ellie telling me that the property was in perfect shape! I then a few weeks later recieved a claim against me saying that I owed £1700 in damages! They have refused to admit that they told me it would be ok, and refused to admit any responsibility on their behalf! It is an unprofessional untrustworthy company, they do nothing to help tenants, and they just want your money! The communication between the staff is shocking! Do not trust them, do not rent from them! Unless you want to be stung and treated like an idiot.
1/5
TrustpilotRented from this company
Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again
5/5
TrustpilotBuying a house it’s was the greatest…
Buying a house it’s was the greatest pleasure dealing with Zoe and Cary’s they were so understanding and dealt with everything they possibly could speaking with our solicitor secretary on our behalf etc . I would give a ten star rating if possible thank you come and Cary’s and the rest of the team at Colwyn bay office Regards Mark and gill
5/5
GoogleGreat service very helpful staff would definitely use this agent again
Thank you for the kind words! We strive to provide exceptional service and are glad to hear our staff was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTracy and the team couldn’t have been more helpful letting my property. Despite some issues they were always able to find solutions.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful, good service, good communication
Thank you so much for your kind review! We strive to provide exceptional service and effective communication to all of our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI cannot reccomend Beresford Adams Llandudno highly enough. Tracy and Coreen were helpful and efficient every step of the way.
Hi Michelle, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.
5/5
GoogleThis is for Ffion Williams at the Colwyn Bay branch. Whilst the letting was not completed. This was not due to Ffions commitment, she was interactive throughout, answered all questions. She kept in regular contact without any pressure, she spoke to you like a friend but always remained utterly professional. I would have no qualms to recommend her or her other team members.
Thanks for the wonderful 5* review and thanks for your recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to Hannah and all the team at Llandudno. I found them to be polite and considerate at all times. Nothing was ever too much - A lovely, friendly team of people. I would definitely use their services again.
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
5/5
GoogleWe had a great experience with the team at Beresford Adams in Llandudno. Super friendly and extremely helpful especially as this was our first rental in this part of the world. Thank you team!
Thank you for taking the time to leave us this tremendous 5* review Ailie. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnfair business practice - Llandudno
My last correspondence with this so called agency, as respond for the appeal: Thank you for investigating my appeal. I appreciate your efforts. However, I must clarify two points. First, the brochure was from Beresford Adams, received at their Llandudno office. Second, the facts in your investigation seem skewed in favor of the agency. This issue should be addressed by the relevant authorities. Additionally, your explanation contains logical inconsistencies. You state that the property was not shown by Beresford Adams, yet the seller instructed me to contact your agency regarding the sale. This raises questions about the transparency and integrity of the transaction. I believe this situation is a professional scam benefiting unscrupulous individuals within the agency. I will escalate this issue to the highest levels, including regulatory bodies and consumer protection agencies, to ensure this "white-collar" scam is thoroughly investigated and appropriate actions are taken. I am deeply disappointed and frustrated with the entire process. The time, effort, and trust I invested in expecting a professional service have been utterly wasted. The emotional and practical toll this ordeal has taken on me is significant and deeply regrettable. Consequently, I will leave the lowest possible ratings for the agency and highlight the lack of transparency in high-value transactions at every opportunity. I am committed to preventing such unethical practices in our region and hope no other customers will experience a similar situation. I will escalate my appeal against your decision and will not rest until this matter is resolved fairly and justly.
4/5
GoogleA very good service.
Thank you for your kind words! We're glad our service has met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWe had an appointment booked with…
We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.
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