Trusted Agent profile · Consett
Verified
★★★★★
769 reviews across 3 platforms
16 Middle Street, Consett, DH8 5QJ
Part of JW Wood, see every office.
JW Wood's office in Consett, at 16 Middle Street, is rated 4.8 out of 5 across 769 reviews on three platforms, including 573 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
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Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Consett.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Consett office, from every platform, shown as written. First names only.
5/5
GoogleDespite being away on holiday for a few weeks Denise kept in constant contact with updates and progress, thanks
Thank you for acknowledging Denise's efforts and we are sure she will be very pleased to read your comments.
5/5
Trustpilot2nd sale using JW Wood
2nd sale using JW Wood, and again giving us a very quick sale, excellent sales team work. Big thanks to Gary, Sandrine and Amanda from the after sales team for being very professional and friendly. Good communication throughout. Highly recommended!
Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear that you had a positive experience with our service for the second time. Your appreciation for our team, especially Gary, Sandrine, and Amanda, is very encouraging. We strive to provide professional and friendly service to all our clients and are overjoyed to hear that we hit the mark with you. We are also glad to know that you found our communication throughout the process to be up to the mark. We believe in keeping our clients informed and engaged at every step. Thank you once again for your kind words and for highly recommending us. We look forward to serving you again in the future.
5/5
TrustpilotSwift and Easy Process
Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had. Any timing issues were down to the vendor taking time to reply and not JWW at fault.
Thank you for your kind words about Nicky's service and understanding that any delays (however frustrating) were beyond our control - we're thrilled to have assisted you.
5/5
GoogleExcellent estate agents to deal with. Clear and regular communications. Friendly and professional staff. August '26.
We appreciate you taking the time to give this feedback to the Consett team. We look forward to being of assistance to you in the future.
5/5
GoogleMany thanks to the agency staff who assisted with our sale. We were kept very well informed, the original assessment of value proved to be very accurate, and the estate agent viewings were particularly helpful. Many thanks to all at JW Wood for supporting us with the sale process.
Thank you for your kind words and for trusting JW Wood with your sale, we’re thrilled to hear you felt well-supported and informed throughout the process!
5/5
TrustpilotJulie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
5/5
GoogleGreat service! Denise was really helpful and guided me through the process as a first time buyer
Thank you for your 5 star review Krista. Denise looks forward to helping through your sale to completion
1/5
TrustpilotThink twice if you're a landlord
If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered.
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear that you feel your expectations were not met. We value open and transparent communication with our clients and strive to address any issues effectively. To ensure we properly understand your situation, we would appreciate the chance to discuss your concerns in more detail. Please feel free to contact our head of letttings at a.mitchell@jww.co.uk so that we can look into this matter and work toward a resolution that meets your expectations. Your feedback is important to us, and we’re committed to continuously improving our processes to better serve our clients. Thank you again for bringing this to our attention.
5/5
GoogleExceptional service from the Consett branch, especially Julie L who made the process of selling my late father’s house so much easier to cope with. Uncomplicated and efficient, I would definitely recommend as I am delighted with the outcome of the sale.
Thank you for your super 5* review Judith. Julie and the team will always be on hand to assist you through this difficult process.
5/5
GoogleJW Wood have offered a very comprehensive service. Their communication has been excellent. My property consultant Denise Peace kept me updated on a regular basis and offered valuable advice throughout the process. Denise was professional yet friendly and approachable...... Thank you.
Thanks for the kind words and 5* review Jack, its much appreciated
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Great review thank you. All the best for the future.
5/5
TrustpilotThe staff and in particular Julie and…
The staff and in particular Julie and Nicki were prompt efficient and always helpful .
Thanks for the 5 star review :)
5/5
GoogleWe received a great service from the team with regular updates on viewings provided and ultimately completing on the sale at a good price.
Hi, Thao. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleBrilliant communication and customer care. After losing out on a house through a different agent we were worried the same thing would happen again. But Julie has been amazing from start to finish. Thank you team for the great service.
Thanks for the 5* review and kind comments Lewis, its much appreciated and we hope to complete your sale soon.
5/5
GoogleHuge thanks to all the staff at the Consett office especially Claire for her advice and guidance in both the selling and buying procedure. As newcomers to the property market the information given was well received and has helped us to accept an offer on our property, and having our offer accepted on our prospective property.
Thank-you for the 5* review John, its very much appreciated.
5/5
GoogleReally helpful and knowledgeable about the area, thanks Julie
Thank you :)
5/5
GoogleThe consett Office staff were very helpful, especially Claire , Felt very at ease, making everything simple
Hi Linda, thank you for taking the time to leave Claire at our Consett office a wonderful review. We are delighted you were happy with the service you received.
5/5
GoogleCustomer service second to none.
Thanks so much, Christine. That's really kind of you to say, and it means a lot to us that we got the service right for you.
5/5
GoogleDarren and his family were all helpful, friendly and professional. Recommend this family run and professional estate agent!
Hi Joe, thanks so much for taking the time to write us a lovely review. We hope you are really happy in your new home. Darren & The team.
5/5
TrustpilotVery positive experience
Very positive experience. I would definitely recommend this Agent for house purchase or Sales
We appreciate your kind words and look forward to assisting you in the future.
5/5
TrustpilotGreat service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
5/5
GoogleOnly positive experiences with the JW Wood Team so far. Olivia was extremely helpful during the process of finding my new place and responded quickly to all my questions and requests. When it comes to buying a place which you can call Home for a long time - if not for the rest of your life - you really want to be in good hands.
Thanks for your kind review Bettina, we always try to give the best service and hope your purchase goes through smoothly
5/5
GoogleJulie and Jade have made our experience of purchasing our forever home a great experience and as stress free as possible. From first contact with Julie, we realised she understood our requirements and …
Many thanks for your kind words, we are pleased you had a good experience throughout the purchasing of your forever home and will ensure both Julie and Jade receive this, we look forward to offering you assistance in the future.
5/5
GoogleBrilliant team at jw wood estate agents consett, kept me informed of any viewings booked in and of any sale offers can't thank them enough, and can't thank Denise Peace enough as she was very friendly and helpful
Thanks you for the 5 Stars Lisa. Denise was delighted to help in the sale of your property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Consett won Platinum; JW Wood, Durham won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
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