Reeds Rains, Congleton reviews

★★★★★ 5/5

Google

I’ve given five gold stars to the service provided by Ruth Plumley of Reeds Rains estate agency because she is one of the few agents I’ve met while searching for my new home who understood her role and executed it professionally and with enthusiasm, while avoiding a pressurised sales pitch. She responded to my initial queries promptly, arranged the viewing and provided information and clarification of further questions posed without delay. Neither did she avoid answering what some might have perceived as probing questions. When we met at the property. At the viewing Ruth showed us around and gave us time to get a feel for the house and grounds. It wasn’t a whirlwind, we never felt our attention was diverted from or information withheld. Additional information about the age of fixtures and fittings was volunteered without us having to ask, and any of queries that couldn’t be answered were answered in a follow up email shortly after the viewing. Ruth also invited us to return for a second viewing with our daughter if we wanted to, which we appreciated. We did follow up with several more queries by email, all of which Ruth answered with full and clearly articulated answers. Although we have reluctantly decided not to buy the property, we were so impressed with Ruth’s very personable approach that should we ever need to use an estate agent in the future to sell a property, Reeds Rains would be our agency of choice. Our positive experience has also been shared with friends and relatives who are considering putting their properties on the market next Spring as we can vouch for the care and attention we received.

Linda · 19 November 2023

★★★★★ 5/5

Google

I would like to thank Emily and her team for everything she did. Great team of people, very professional and I wouldn’t hesitate to use them again. Thank you x

Carol · 19 January 2019

★★★★★ 5/5

Google

We simultaneously sold and purchased through Reeds Rains Congleton and from start to finish we found everyone we dealt with at RR to be very professional and helpful in every way. All the staff at Congleton played their part in the process and our main point of contact throughout was Caroline who dealt with all matters with utmost care, diligence and professionalism such that our service expectations were regularly exceeded. We would highly recommend Reeds Rains and their team at Congleton.

David · 20 October 2023

★★★★★ 5/5

Google

Brilliant service from the team, Mortgage Adviser was extremely helpful and kept me in the loop at all times. Made the whole buying experience very easy and understandable.

Jamila · 19 January 2019

★★★★★ 5/5

Google

Tim Nixon is so helpful and knowledgeable. Always goes above and beyond to help prospective clients and property developers. He understands the property market, peoples needs and the value of "wow" 👌 …

Karen · 27 August 2023

★★★★★ 5/5

Google

We recently bought our first home with Reeds Raines and couldn’t recommend them more! Ruth and team made the process very smooth, simple and quick!

Milly · 27 February 2024

★★★★★ 5/5

Google

Having recently had dealings with Reeds Rains in Congleton, I wanted to share that our experience was second to none, professional in every way and our special thanks to Megan who was amazing and went the extra mile for us. I would have no hesitation whatsoever in recommending Megan and the team. Brilliant service!

Sam · 18 January 2021

★★★★★ 5/5

Google

I’ve used Reeds Rains, Congleton to let my property and Stacie, Megan and the team delivered a first class service. I’ve been a landlord for many years and was recently let down by my previous agent. I looked at all agents in Congleton but found Reeds Rains to be the most professional. I would definitely recommend them.

Olivia · 19 January 2020

★★★★★ 5/5

Google

Excellent service! Rob Nichol was excellent. Gave me advice and help and the rest of the team who I met were nice as well. Highly recommend them.

James · 19 January 2019

★★★★★ 5/5

Google

We sold a property with RR Congleton in October this year. Right from the start the team were friendly, approachable and clearly working for us as customers. Through the whole process Rob, Stacie & Emily were keeping us up to date and chasing up progress - nothing was ever too much trouble. Thanks to all for a great service!

Gem · 19 January 2019

★★★★★ 5/5

Google

Clearly good staff, quick, good service, very helpful was no stress at all.

Antony · 29 April 2025

★★★★★ 5/5

Google

Really very grateful to Stacie Murray for the excellent service we received when purchasing a property through Reeds Rains Congleton. Without her help I think we may of withdrawn from the sale.! Purchasing a property can be rather stressful especially when solicitors fail to communicate but having a person to bring everything together really made a difference .... Thank you Stacie

Lesley · 19 January 2017

★★★★★ 5/5

Google

The ongoing support and service from Stacie and the team on our recent property purchase has been incredible! Honestly, the best estate agent support we’ve ever experienced when renting/ purchasing a property. Thank you! Would 100% recommended the team and Reeds Rains Congleton.PositiveProfessionalism

Callumn · 27 August 2022

★★★★★ 5/5

Google

Smooth, efficient and stress free! The team at Reeds Rains in Congleton have held my hand from start to finish and have provided a great customer service. I couldn't have asked for anything else and would have no hesitation in recommending them to anyone. Start to finish in 8 weeks, what more could I ask? Thank you for making this move happen - you have all been amazing x

Sarah · 18 January 2021

★★★★★ 5/5

Google

I'd like to thank all the staff , especially Zoe, at the branch for all their hard work to come up with a great result for me. Thanks again !

Jonathan · 20 September 2023

★★★★★ 5/5

Google

We were very impressed with the service we received from Emily. She was highly professional, proactive and quick to respond to our queries - and also lovely to deal with. The purchase went very smoothly. Thank you Emily (and also to Megan for showing us round on our first visit)! A 5 star service.

Karen · 19 January 2020

★★★★★ 5/5

Google

We have been dealing with Rob Nichol at Reeds Rains, he has been friendly, professional, honest and always contactable throughout the selling process even outside of office hours. He has also assisted us in the purchase of our new house. I would use Reeds Rains again and would insist that Rob was dealing with my sale.

Guy · 19 January 2019

★★★★★ 5/5

Google

I've recently sold via reeds rains in Congleton and I can't speak highly enough of stacie and the team. Everything went perfectly from the initial valuation, the marketing, organising viewings, dealing with the offer, buyer and solicitors. Great value for money and stacie made the whole process a little less stressful. I can't recommend or thank them enough.

Katy · 19 January 2017

★★★★★ 5/5

Google

Lania has been amazing. I struggled finding a rental property and she went out of her way to help me in my search and found me one. I would highly recommend Lania. Thank you so much

Lara · 18 January 2023

★★★★★ 5/5

Google

Lania was very helpful in answering all the questions we had prior to renting a property with Reed Rains, ensuring a smooth process from looking at properties to begining our tenancy. Thank you Lania and team!

Holly · 18 January 2023

★★★★★ 5/5

Google

We would like to kindly thank Megan from the Congleton office for all her patience, professionalism and understanding during our tenancy transfer. Megan kept us up to date at every step and we feel that nothing has been too much trouble. We now look forward to renting with Reeds Rains with total confidence. Many thanks.

Mandy · 19 January 2019

★★★★★ 1/5

Google

Avoid at all costs. Complete lack of communication. Misled throughout the process of renting a property. Still awaiting a refund of holding deposit. Inept is an understatement.

Sharon · 20 September 2023

★★★★★ 1/5

Google

Started with the branch manager Tim lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!

Nick · 23 April 2023

★★★★★ 5/5

Google

Exceptional service with Emily at the Congleton branch The purchase of a property through Emily was really smooth. Communication was excellent as there was regular contact and updates Very friendly to deal with highly recommended All the staff that I have spoken to at the Congleton branch have always been polite and helped with any request

Charlie · 19 January 2017