Reeds Rains, Congleton reviews

★★★★★ 5/5

Google

Throughout the sale of my property in Congleton, Cheshire, I have liaised with several of the Reeds Rains staff (Congleton branch) - in particular Caroline, Vicki, Vic, Stacie and Katy. All of the staff have acted in a friendly, professional and confident manner. Feedback has been effectively relayed following viewings. The conveyancing service offered has proven to be efficient - facilitated using on-line access. I've also appreciated the regular weekly email updates regarding Rightmove / Reeds Rains website visits to view my property information on-line. On a final note, I was also pleased with the very professional marketing literature and photography compiled for my property. I would recommend Reeds Rains, Congleton to any persons considering selling their property.PositiveResponsiveness, Quality, Professionalism

Andrew · 22 June 2022

★★★★★ 5/5

Google

Me, my partner, and our 13 week old daughter were struggling to relocate due to me changing jobs and time was running out. We couldn’t find anything suitable anywhere but then we spoke to Lania at Reeds Rains and she literally went out of her way to help us. She’s extremely genuine and adds a very personal touch to the whole renting process. By far the best agent I’ve ever had to deal with.

Steve · 18 January 2023

★★★★★ 5/5

Google

Reeds Rains, and Stacie in particular, were thoroughly professional in all our dealings with them. The sale of our flat was significantly delayed, through difficulties experienced with the buyers solicitors in particular, and without the reassurance, drive and proactiveness shown by Stacie, the sale may not have gone through. Despite our need to be kept informed and progress the sale at speed, Stacie / Reeds Rains were the only ones who showed the urgency we required.PositiveResponsiveness, Quality, Professionalism, Value

Geoff · 22 June 2022

★★★★★ 5/5

Google

Reeds rains Congleton were very helpful. They booked us a viewing at a very short notice. Callum and Caroline did all they could to move the process forward quickly. We are very happy with the service and would highly recommend them

Kam · 4 December 2024

★★★★★ 5/5

Google

Hannah and the team at Reeds Rains were awesome. Taking the stress out of looking for and letting a property. The laison with landlord and handover of the property was professional and thorough. I would absolutely recommend Reeds Rains. A big thank you 😊 …

Gareth · 23 September 2024

★★★★★ 5/5

Google

I was extremely impressed with the level of service I received during the sale of my Property. Stacie was my point of contact and she was absolutely brilliant, very personable and professional, and nothing was too much trouble. No matter what issue arose she would go out of her way to help to resolve it. First class service. Thanks

Richard · 19 January 2019

★★★★★ 5/5

Google

Offering my special thanks to Stacie (wish I got to thank you in person when I collected my key) and her colleagues at Reeds Rains Congleton. I was a First time buyer with my wife and two young kids and Although things turned complicated they Provided an excellent service and excellent case management between her and her colleagues. they took what ever they could take off my plate to relieve the stresses from moving offering regular communication and explained all the steps and jargon right up to the point of completion. To you all at reeds rains Congleton, a Huge thank you from Paul, Louise , William and Alexander

Paul · 18 January 2022

★★★★★ 2/5

Google

We recently used Reeds Rains in Congleton to sell our house. I wouldn’t usually leave a Google review, but I was asked to do so. We were initially really impressed with Reeds Rains. Katy came to value the house and suggested a pragmatic approach to market our property, which ultimately led to us receiving a very fair price and a quick sale. Katy organised back-to-back viewings for prospective purchasers, where we were able to pop out for a Saturday afternoon whilst a dozen people came to view the property, rather than having viewings spread out over several days. Unfortunately, after we accepted an offer on our property Katy no longer dealt with us as we were passed on to others in the Congleton office and regular communication from Reeds Rains essentially stopped. After months of next to no communication from Reeds Rains, as we approached the point where we were nearing the exchange of contracts, we did begin to receive communication from Reeds Rains. These communications, however, were very pushy and applied pressure on us to exchange contracts as quickly as possible before month end - perhaps motivated by end of month sales bonuses. It felt like Reeds Rains had forgot we were the ones paying for their services, and were acting on our buyer’s behalf. On the day of completion I received a telephone call from Reeds Rains to say that they weren’t sure if we were completing the purchase/sale on that day, despite having confirmed this date with them 10 days beforehand in writing. This placed a great deal of stress on me. Our experience of using Reeds Rains is of two halves. Katy is an asset to the Congleton branch, she was like day and night compared to estate agents from other competing firms that came to provide an initial appraisal/valuation of the property. Unfortunately, the rest of our Reeds Rains experience was very disappointing, and therefore I would not be in a position to recommend Reeds Rains of Congleton to anyone selling a property in the local area.

Marshall · 18 January 2022

★★★★★ 5/5

Google

The service I have experienced from Reeds Raines has been excellent. When Katy visited me to provide me with a valuation, I was impressed by her professionalism, her honesty and friendly manner which put me at ease. The office staff have followed up giving me all the support and help I needed. Caroline and Vicky worked very hard on my behalf and were really supportive when I was going through an anxious period. I would not hesitate to recommend Reeds Rains.

Mary · 18 January 2022

★★★★★ 5/5

Google

David Harrison has been an absolute star having dealt with him for both a sale and a purchase with Reed Rains. He has an in-depth knowledge of the area and managed the property buying chain with expertise and professionalism. Always there to answer any questions and give an update as required. I'd wholeheartedly recommend Reed Rains (Simon F)

Beth · 19 January 2019

★★★★★ 5/5

Google

Tim and the team are always available and focused on getting people into their new homes; we had a buyer fall through on a local development and within a week the team had found a new (qualified) buyer ready to proceed - with luck that person should be in their new home in the next 10 days.

Charles · 19 January 2019

★★★★★ 5/5

Google

I have used this estate agents on numerous occasions to buy and sell property. I have always dealt with Stacie Murray as she is extremely efficient and knowledgable. I would highly recommend Stacie and the team in Congleton, especially if you want the purchase to go through swiftly.PositiveResponsiveness, Professionalism

Johanne · 22 June 2021

★★★★★ 5/5

Google

I first came into contact with Katy when we met at my Mothers Bungalow for a property valuation with regards to selling the property to fund my mothers care in a home due to her Vascular Dementia. Katy arrived on time and was dressed smartly with a professional but friendly manner. She had prepared a portfolio which showcased the property to great effect. Katy's knowledge of the local area was impressive she had properties similar to my others that had sold recently at competitive price. When it came to pricing the property Katy was spot on with a value of 25k above my estimation and to my delight sold for £170k which was beyond my expectations. Katy was very responsive to my calls, emails and questions and dealt with them in a timely manner. I have been impressed with Katy's interpersonal skills and professionalism.PositiveProfessionalism

Denise · 27 August 2021

★★★★★ 5/5

Google

Putting my house on the market I had multiple different agencies come and discuss pricing and also the strategy for selling the property. Katy at Reeds Rains was amazing not only did she take the time to explain everything in great detail but also explained to us why the traditional way of pricing and selling a house isn’t something she wanted to do for us. I saw this as extremely progressive and it helped us get maximum value for our property sale. If Katy hadn’t been so informative and taken the time to really have us understand the way our property should be marketed and why then we would have gone with a traditional selling method and I honestly believe we would not have got as much for the sale of my property. Katy did an extremely good job and my house sold with a few days of being on the marketPositiveQuality, Professionalism

Steven · 27 August 2021

★★★★★ 5/5

Google

I've just bought a house from Reeds Rains and found the whole experience professional and friendly. The whole team in Congleton, especially Caroline, who went above and beyond to make the whole process as smooth as possible. All the staff are very friendly, professional and come highly recommended.PositiveProfessionalism

Jonathan · 22 June 2021

★★★★★ 5/5

Google

Having moved house several times in my lifetime I can honestly say that the service I received from Reeds Rains in Congleton was exceptional. Katy was outstanding throughout our journey answering any questions we had whilst keeping us up to date with constant communication throughout the whole process. The whole team were friendly, professional and extremely knowledgeable and Katy particularly made our purchasing experience smooth and stress free. I can highly recommend Reeds Rains for anyone considering making the important step of moving home. Excellent service, Thank you.PositiveResponsiveness, Quality, Professionalism

Clare · 22 June 2021

★★★★★ 5/5

Google

I would like to highly recommend Reeds Rains as everyone there has provided exceptional service to me whilst selling my house. In particular Katy who has worked all the way through the last few months from when lock down eased for them to return to work in May. In difficult times she has been supportive, responsive and very professional, providing information and guidance as and when required. Her excellent communication skills and attention make you feel a valued client and nothing is too much trouble. Thank you Katy.PositiveResponsiveness, Quality, Professionalism

Jayne · 22 June 2021

★★★★★ 5/5

Google

We purchased our first home through Reeds Rains Congleton. Our agent Vicki went above and beyond to get us over the finish line! The team were extremely helpful and proactive, fast to respond to emails and always keeping us in the loop (which our solicitors failed miserably!). The support and guidance from the team at Reeds Rains was flawless. We couldn't have asked for better agents. Thank you so much! - James and Stacey (& Oliver the cat!)PositiveResponsiveness, Professionalism

Stacey · 22 June 2021

★★★★★ 5/5

Google

I'm not one for posting reviews for the sake of it however on this occasion I just feel compelled to do so. Having instructed my legal team from hell I was on a loser from day one in my quest for a smooth transaction for my sale and purchase However I soon had the benefit of Reeds Rains Congleton on my side, Stacie was my contract at the branch and without her I think I would have given up my dream long ago! Stacies sheer determination, updates and polite and professional assertiveness with the solicitors got my home bought and sold I cannot praise her enough she has been outstanding in her efforts and assistance and constantly keeping me updated and informed Thankyou once again One very happy custmer

Caravan · 18 January 2021

★★★★★ 5/5

Google

I would just like to say a massive thank you to Stacie at Reeds Rains. She has been absolutely brilliant from start to finish. We were part of a large chain and Stacie ensured that we completed on the date required and kept in touch with me every step of the way. Even if that was more than normal! She understood we needed to be in as soon as possible with expecting our second child and made every effort to make sure that happened. Thank you! Paul

Paul · 18 January 2021

★★★★★ 5/5

Google

I couldn't recommend Tim and the team at Reeds Rains Congleton enough for their hard work, determination and dedication in selling a development of new homes on my behalf, providing a friendly and professional service along the way. Give them chance to sell you home and I'm sure you won't be disappointed!

Sue · 19 January 2019

★★★★★ 5/5

Google

The team at reeds rains have been wonderful in helping us with our first mortgage, I cannot thank Robert Nichol enough for setting up the first appointment with their wonderful mortgage advisor, Nicola Beard. Both of them have been professional and efficient whilst helping us buy our first home. Thankyou reeds rains!

Ellie · 19 January 2019

★★★★★ 5/5

Google

Many thanks to Stacie at Reeds Rains for all her help with this house buying process. Stacie has been helpful, friendly and professional. She has responded quickly to any queries I had and I had every confidence in her ability to help the purchase go through successfully. Would highly recommend. Thanks again.

Carol · 19 January 2019

★★★★★ 5/5

Google

Great service. Staff were always happy to help and we’re quickly to respond to my emails and phone calls. A special shout out to Stacie who was very organized and helped me from start to finish buying my property. Thank you Reeds Rains.PositiveQuality

Alicia · 27 August 2021