Butters John Bee Congleton reviews

★★★★★ 1/5

Trustpilot

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service I received from Butters estate agent. They failed to communicate with me about the progress of my property sale, ignored my phone calls and emails, and redirected me to a head office that never returned my messages. They also recommended a conveyancing solicitor that was shut down by the CLC (Council for Licensed Conveyancers) the day before I was supposed to move. Butters did not inform me of this situation and I had to take time away from work and waste my time and money to visit their Hanley branch in person because they wouldn't answer my calls. This has caused me a lot of stress and frustration and I do not recommend them to anyone.

Nick · 8 June 2023

★★★★★ 5/5

Google

Dealt with Denise Mellor on my purchase who was very helpful with the viewings and the purchase and is also helping to push the purchase through which is appreciated. Thanks

Ian · 26 July 2023

★★★★★ 5/5

Google

A big thank you to the staff at Butters John Bee Congleton, in particular Nicola and Tash, for their efforts to find us a house. Although we eventually found a house that wasn’t marketed by Butters they stood out in their efforts to keep us informed of properties of interest to us.

Dave · 21 June 2020

★★★★★ 5/5

Google

Ofelia Talbot of BJB Congleton has been amazing. She is proficient, timely prompt replies, exceptional communication, and myself and partner truly believe that she is an absolute credit to the company.

Kirsten · 21 June 2023

★★★★★ 5/5

Trustpilot

My experience with Butters John Bee has…been excellent!

My experience with Butters John Bee has been brilliant from start to finish. My agent Elisha was so kind, helpful and professional...She mad me feel like I counted and that they genuinely wanted me to be successful in my new move. Always quick to get back in touch! I would definitely use them again!

Kerry · 6 September 2019

★★★★★ 5/5

Trustpilot

First time dealt with butter John's bee…

First time dealt with butter John's bee and I must say i was very impressed . I purchased a property without any hassle . Special thanks to Georgia Johnson for always responding to my emails and my enquires. Many thanks guys.

Shazad · 2 July 2022

★★★★★ 5/5

Trustpilot

Jenna stelfox was magical all the way…

Jenna stelfox was magical all the way through our property search. She understood our situation from the start and was so helpful in everything she did for us. Although we didn't pick winsford as a place to settle we will definitely be keeping her in mind if we need somewhere nearby. Thank you Jenna!

Daisy · 1 August 2019

★★★★★ 5/5

Trustpilot

Butters John Bee Winsford 👍

I think I’ve probably mithered these people more than most, especially Layla and tresa in finding a new property. I would like to thank them for there time and “patience” after finding a house that suits all our very long list of needs.“I would like to take this opportunity to thank all the team”!

Carl · 29 July 2019

★★★★★ 1/5

Trustpilot

Avoid! Use someone else in Creae

Avoid!Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.This is aimed at the Crewe branch specifically. Never answer the phone or emails.Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles

Rob · 12 May 2023

★★★★★ 5/5

Trustpilot

Sophie

I would like to thank Sophie for her kind and professional approach, when organizing a viewing for me. I would always reconnend her. Thank you 🙂

Lea · 19 October 2023

★★★★★ 1/5

Trustpilot

3 months of a sale only at week 1 due to Butters

Aweful, Trustpilot has 3.6 reviews Crewe 2.6. I wouldn,t recommend Butters for Shared Ownership properties, they have caused a March to May sale only to be at the 1st week stage of applying. Advised me the buyers had past at the start, but hadn,t, 3rd month still haven,t. I gave them a months head start before my purchase. They haven,t completed the necessary proof after the 3rd month, caused stress beyond belief, ignored calls chasing, never returned my calls week after week, until I witheld my number then answered, incompetant ruining my sale, my purchase and created costs I wouldn,t have occurred if they had got their facts right, to leave my sale 3 months having done nothing, and the Manager never gets involved to apologise or put right. I even received an email one Friday night at 9pm after several weeks of the sale stating that they had taken my house off the market inbetween the sale, the next day Gary the Manager emailed ignore it it,s an error, no apology to the stress I had at 9pm. The Housing association said they dont send the correct ID or finances after the 3rd month Ive done in 2days my end for 4 houses. I've never known an estate agents like them. They have caused me hell. Their Alsager branch also ruined my mum's sale after 15weeks their Manager Amy on me chasing said "theres no rules on how long a property takes" rude, unhelpful and we are still in our houses due to them, it hasn,t affected them, just our lives. They focus more on all their annual leaves. I've cancelled a holiday and courtcase due to stress with this agent having to do their job for them, they charge ridiculous costs to previous agents before and incompetetant for 3x the costs. It,s due to my determination thats gained the Housing association,s support to get this Agent to get their act together, but they still even now have not, after 3x the chances of getting them to "simply supply the correct proof of stage 1 week 1"!!!! Everyone I,ve told what I,m going through are appauled.They are affecting the buyer aswell as the seller.

Heidi · 7 May 2023

★★★★★ 1/5

Trustpilot

Incompetent estate agents

Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.

Michael · 27 April 2023

★★★★★ 5/5

Google

Amit was very convivial and extremely helpful putting my anxiety over a few points at bay with positive helpful ideas

Sue · 21 February 2024

★★★★★ 5/5

Trustpilot

We dealt with Charlotte at the Hanley…

We dealt with Charlotte at the Hanley office. We found her extremely heloful and easy to talk to. Would highly recommend for anyone looking to move house for the first time as we did. I had so many questions and Charlotte made sure I understood everything completely and made the whole process allot easier.

Paige · 23 February 2019

★★★★★ 5/5

Trustpilot

Liz Thompson superstar

Over the past few years medical circumstances have ment that finances have been very tight, thanks to the support and understanding of Liz Thompson my family kept a roof over their head . Thank you so much Liz it helped take a whole layer of stress out of a terrible situation

Mary · 10 May 2020

★★★★★ 5/5

Google

Thankyou macauley and James for making my house sale as smooth as silk. You were always on hand if I had any questions and always kept me updated. I'm very glad I chose you guys. Keep up the good work

Carole · 21 June 2022

★★★★★ 5/5

Trustpilot

Great service

Great service. Georgina Johnson was very helpful and always there for any questions I had. Would definitely use these again 🙂

Hayley · 19 January 2024

★★★★★ 5/5

Trustpilot

I am very pleased with the service…

I am very pleased with the service recently received from Emma Sandland at your Crewe lettings office. She was very professional yet friendly. I will have no hesitation recommending her service and will use butters again once I have a property come available for rent. Thank you Emma regards Mr T .Crewe

Gillian · 17 October 2019

★★★★★ 5/5

Trustpilot

Great Communication

We have some issues with our property which we have been renting, Danielle has been a great help throughout . Communication is good as is understanding of this issues . All issues have been solved as soon as has been possible even under the current Covid 19 situation.Thanks Danielle !

Selina · 24 April 2020

★★★★★ 5/5

Trustpilot

I have just found a house to rent…

I have just found a house to rent through using this letting agent (Michael Ferris), from start to finish of me searching for a property, to me signing the paperwork, Michael has been professional and supportive throughout. He has made it very easy, from the online viewing which allowed me to see a very detailed, clear view of the property to the actual physical viewing. I didnt feel rushed, and he provided me with thorough information about the property and process. I am very happy with the service i received and would definitely recommend this agent to family amd friends. If i could give more than a 5 star review i would!

Natalie · 14 November 2020

★★★★★ 5/5

Google

Denise is kind and professional and has genuine empathy which i think is invaluable when dealing with such an emotive life choice. she's basically a star. :)

Peter · 26 July 2023

★★★★★ 5/5

Trustpilot

Good lad.

Young lad called Fin showed us around a house on Saturday. Very polite nice guy who has followed up with us and given us a few more possibilities to stew over after the house we viewed wasn't quite right for us.

Bryan · 16 February 2026

★★★★★ 5/5

Google

Huge thanks to Lettings Manager Michael and his Team at Butters John Bee they found me the ideal tenant for my property very quickly and am absolutely delighted. They gave me good advice and were very supportive during the process and I would recommend anyone to use their service.

Lynn · 21 June 2020

★★★★★ 5/5

Trustpilot

Review from a very happy landlord:

I am a landlord and this is the second time I have rented my property through Butters John Bee. Michael Ferris from the lettings department was my contact at the Crewe office. From start to finish, the service has been faultless. Communication has been excellent, and all emails answered quickly and phone calls returned promptly. I'd like to say a big thank you to Michael and also to Corrie who have helped and guided me along the way. I have no hesitation in recommending the lettings department and have nothing but praise for Michael and Corrie. I will definitely be using Butters John Bee again to re-let the property when it next becomes vacant.

Mrs · 25 September 2020