Butters John Bee Congleton reviews

★★★★★ 5/5

Trustpilot

I can't thank Grace Thompson and team…

I can't thank Grace Thompson and team enough for all the help and support in these difficult times to get our perfect property, grace has had tears and worry from myself and put me at ease and went above and beyond from beginning till the end, absolutely great service

Joanne · 9 June 2020

★★★★★ 5/5

Trustpilot

Happy Vendors

We were very very pleased with the service and staff at the Congleton branch. Vicky went above and beyond taking a walk in straight to the apartment and all the staff we dealt with, Jan and Nathan, were professional and very helpful keeping us informed all the way through the process.

Mr · 19 August 2019

★★★★★ 5/5

Trustpilot

Sandon St

Can I just say firstly, butters john bee has been extremely in depth with all the details that I needed to continue with my application, since it would be my first time moving into a place by myself. A massive thank you to Lucy Strassmann, and Rebecca Gill for keeping in the loop and always keeping in contact with me until my move in date was due. I am extremely happy where I currently live and the team ensured that everything was ready for me when I arrived at the property, so a huge thanks to the team. Thank you again, Lucy and Rebekka.

Angelo · 4 September 2020

★★★★★ 5/5

Google

I could not have asked for better ongoing service for Nicola and the team at butters John bee Congleton branch! The professional yet extremely friendly manner in which they dealt with my buying of my first house was no less than exceptional. I would like to once again like to personally thank the team for everything they’ve done for me and my assurance that when I next move house, this one will definitely be listed and managed by them. ElliottPositiveResponsiveness, Quality, Professionalism, Value

Elliott · 27 August 2020

★★★★★ 1/5

Trustpilot

0 Consideration For Tenants

We viewed a property to let back in September and moved in shortly after, we were promised that a couple of the issues around the property would be resolved by the time we got the keys. On the day of moving in, the damp in the living room had not been resolved instead a piece of MDF had been glued to the wall to cover it up and none of the other issues were resolved as well as new issues including a hole in the bathroom ceiling, holes in the upstairs doors and paint all over the carpets. 5 months on and we still haven’t had any of the issues resolved despite countless attempts to reach out the BJB I have been ignored and my calls go unanswered. I have had a hole in my roof and windows that don’t shut all through winter when it has dropped as low as -9 outside we have had that chill flowing through our house but the staff at BJB do not care and do not want to help. I was pressured on my move in day to leave a positive review and I regret leaving it to this day. Despicable treatment of tenants, how can you leave another person in a property that is damp, full of holes and has windows that don’t shut ?

Charlie · 8 February 2023

★★★★★ 5/5

Trustpilot

My experience with butters John bee has…

My experience with butters John bee has been amazing! Marcin dealt with myself he was the most helpful kind and down to earth person from start to finish! I couldn’t have asked for a better negotiator he is amazing. I really appreciate the service I received from Marcin, nothing was to much and he communicated to high standards with myself any questions i had wasn’t to much for Marcin, everything was dealt with to perfection. I would highly recommend butters John bee and Marcin to anyone,

Haley · 7 February 2023

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I rang this morning with an initial enquiry and spoke to Jenna Stelfox; I must say that after months of contacting letting agencies; I have a decent understanding of the customer service they offer over the phone which is poor at best. However, Jenna not only delivered the bad news I was expecting (owner will not allow pets) In a positive way but also went the extra mile for me; treating me a valued customer, irrelevant to the fact the property I enquired about was not the one for me. She offered me empathy and had a clear understanding of our difficulties in finding the rite property. She went on to give fantastic advise and explained what she would do for me in this property hunt. I have come away from the call feeling she has set a precedent that other company's should look to follow. I look forward to see if she can find us the rite property. Thanks again Jenna.

Jason · 17 July 2020

★★★★★ 5/5

Trustpilot

My family is relocating during the…

My family is relocating during the pandemic and I can't stress enough how difficult it is. I am so grateful to the Butters John Bee's team, specially Lucy Strassmann who helped me find the perfect home for my family in this difficult period.Moving homes is hard enough and with all the restrictions felt like I wasn't going to find the right place. Lucy was so helpful and patient with all the questions and the process was quick and simple. Thank you again for helping us find our new home.

Karen · 9 July 2020

★★★★★ 5/5

Google

Amit is such a thoughtful person, I really like the way he is with people. He works hard and loves his family such a professional person.

Ramone · 26 July 2023

★★★★★ 5/5

Google

Fantastic from start to finish, Cliona and Natalie have been the most helpful young ladies to guide me through my move. Many thanks Ant

Antony · 29 March 2025

★★★★★ 5/5

Google

Vicki from Butters John Bee gave a very professional and friendly service when showing my husband and I around a property that we were interested in. We had plenty of time to look around and ask any questions. Excellent service, thanks Wendy WarburtonPositiveResponsiveness, Professionalism

Wendy · 21 June 2021

★★★★★ 1/5

Trustpilot

Very poor attitude and service

We moved into a property on the 8th November, reported maintenances issues straight away (windows not closing, faulty shower, door handles faulty). We called Butter John Bee Crewe multiple times to chase this up and was passed onto the property managers each time (Lacy and Ben) both said they would sort this asap every time and call back. Each time we have not had a call back from either them and had to re chase this up. We’ve now lived in this rented property for almost 5 weeks, the windows were only just fixed last week and everything not fixed yet. When speaking to the contractors who came out to fix the windows, they had said they’d only been made aware of the issue a few days prior despite us reporting them weeks before. The service and attitude of property management is not great at all. We are paying for a service each month and we’re not getting it, this is absolute ridiculous and I wouldn’t recommend anyone to go with this estate agents when looking for somewhere to rent.

Robin · 11 December 2024

★★★★★ 5/5

Trustpilot

Fantastic!

Contacted the office and spoke to Michael Ferris who was wonderful to deal with throughout the whole process. He dealt with every query and issue we had efficiently and professionally from constant contact regarding updates to every aspect that needed to completed. Would highly recommend! A fantastic service!

Matt · 16 June 2020

★★★★★ 5/5

Google

Stacey is a pleasure to deal with, she makes the experience of dealing with the BJB property management team a breeze! Thanks Stacey for all your help

Laura · 21 June 2023

★★★★★ 5/5

Google

Ofelia was knowledgeable, helpful, friendly and welcoming regarding the property she showed myself and my Dad. It was a pleasure to be showed the house by her.

Amanda · 21 June 2023

★★★★★ 1/5

Trustpilot

I put my house on the market 1 week ago…

I put my house on the market 1 week ago with another agent. Since then I have received at least 30 calls from BJB telling me they have customers on their books looking for houses like mine. An absolute scam! I have told them to stop calling but still the calls keep coming!

Stephen · 20 October 2025

★★★★★ 5/5

Trustpilot

Excellent 5 Star Service

Rebekka and Christian provided and excellent 5 Star service.Both were very courteous, professional and knowledgable and extremely helpful throughout the process from start to finish.It was a refreshing experience to be able to work with an Agency and experts that fully understood and addressed my needs.I would not hesitate to recommend.

Justin · 7 February 2019

★★★★★ 5/5

Google

We have been very pleased with the service provided by Butters Bee and in particular Macauley was always very helpful, returning calls and answering questions promptly and professionally. Thank you to him and the team in Congleton.

Paul · 21 June 2022

★★★★★ 5/5

Trustpilot

Very Professional Service

Recently moved to the area used Butters and Jenna Stelfox was amazing so accomadtkng and nothing was to much trouble. She makes time for you in her busy day and the staff in the office are also very helpful in spring out and queries or issues.Would I recommend???BIG YES

Matk · 22 December 2019

★★★★★ 5/5

Trustpilot

Rental staff in local NuL office

I have been dealing with Abi who manages rentals. Being new to this I found Abi, Lydia and team exceptionally helpful, guiding me through all the hurdles to successfully get a tenant in place last October.Now during the Covid 19 pandemic, I worked with Abi to get my house rented. Nothing is ever too much, there when I call and despite limitations she has worked to get my property relet. A huge thanks Abi, BJB has a very dedicated employee

Val · 28 April 2020

★★★★★ 5/5

Trustpilot

I couldn't be happier with the service…

I couldn't be happier with the service that Rebecca has given me she went out of her way to give outstanding customer service especially through the Covid 19 Period and my situation, I would highly recommend butters John bee and Rebecca and her team thankyouKind regardsMr James Richards

Jim · 8 April 2020

★★★★★ 5/5

Google

Cliona has handled our purchase so far for us. What a lovely young woman. Makes you feel so at ease with what is a very stressful time. The vendors were also busy praising her today on our second visit. Don't be fooled by her youth, she knows her stuff

Carole · 15 November 2024

★★★★★ 5/5

Google

Had a great experience with BJB today getting a valuation and answering my many, many questions! Amit Nayee has been brilliant, very professional and knowledgeable.

Leah · 26 July 2023

★★★★★ 5/5

Trustpilot

We are currently going through the…

We are currently going through the buying process and butters John bee have been so helpful especially Patricia who has really listened to what we are looking for! Also Ben our mortgage advisor who is amazing and is always happy to answer our questions and talk us through the process

Consumer · 10 January 2024