Butters John Bee Congleton reviews

★★★★★ 5/5

Trustpilot

Very friendly and efficient team

Very friendly and efficient team. Special thanks to Jan for her patience in what turned out to be a long conveyancing process. Couple of niggles with the accuracy of the room measurements and prospective buyers saying it was difficult to book a viewing via email but otherwise the service was excellent and good value compared to other high-street agents.

Michael · 12 July 2019

★★★★★ 1/5

Trustpilot

Avoid this dreadful agency

Avoid this dreadful agency Having purchased a house through this estate agents…I use that term loosely, I can advise they are the most unprofessional and ineffectual employees of a company, that I have ever come across.I’ve bought and sold a lot of houses, yet have never felt bullied and harassed as I have felt throughout what should have been the most simple straightforward purchase of a house, even told I could be gazumped! If you thinking of selling through them, can I suggest you don’t give any personal information to them, as confidentiality is not a strong point either I lost count of the number of times the phrase “due diligence” was used as an excuse for their constant messages, yet on what should have been exchange day they hadn’t the correct ID in place for their client, basic ID, delaying the exchange for several days Please don’t go through what I’ve been put through For your own peace of mind Avoid Avoid Avoid

Jer · 26 September 2023

★★★★★ 1/5

Trustpilot

Worst agency ever

Worst agency ever, they are stealing your money, ignoring the messages and calls, as a landlord I don’t recommend this agency and will never use it again, EXTREMELY UNPROFESSIONAL.

RAMUNAS · 13 July 2026

★★★★★ 5/5

Trustpilot

The 5 stars are for Natalie at the…

The 5 stars are for Natalie at the Crewe branch, who has worked very hard for me as a landlord. The staff at BJB are trying their hardest to do a fantastic job despite there obviously not being enough staff to manage the workload. Thank you Natalie, keep up the great work!

Joanna · 13 July 2021

★★★★★ 5/5

Google

I would just like to say how grateful I am for Amit's lengthy knowledge. He really has helped me a lot. I will; be using BJB Congleton very soon. Thanks Amit. Molly :-)

Molly · 25 August 2023

★★★★★ 5/5

Trustpilot

Exceptional customer service

I moved from Sandon Bank and required a bungalow until I found a new home. Once I found a bungalow which was being marketed by your Stafford office I dealt with Hayley. Hayley managed to help me move into the bungalow in a timely manner. She was very helpful, polite, calm and very professional. An asset to your firm😀

Mrs · 16 May 2019

★★★★★ 5/5

Trustpilot

Friendly and fantastic service!

Friendly and fantastic service!I recently dealt with Michael Ferris when enquiring about renting a property in the area. He was very helpful and couldn’t have done more for us. He always followed up with a call when he said he would. I would definitely recommend BJB to anyone looking to rent/buy. Very informative and professional. Thanks again Michael!

Emma · 10 October 2019

★★★★★ 5/5

Trustpilot

Couldn't of asked for more from Butters…

Couldn't of asked for more from Butters John Bee. Michael made what can be a very stressful situation a breeze and kept us up to date at all times. The LetTrak app is fantastic to monitor the progress of your move and also be able to electronically upload vital documents. 10/10, thanks again for all your help Michael.

Tom · 12 September 2019

★★★★★ 5/5

Trustpilot

Amazing service from Chelsea.

We have just had the most amazing experience with Butters John Bee Newcastle Under Lyme. Chelsea Woodroffe is a credit to the company and has been an absolute dream with us. She has made it so easy for us to transition through each application stage and kept in regular contact. We are so happy with our new house.

Cerys · 4 July 2019

★★★★★ 5/5

Google

Highly recommend Amit Nayee and his team. He suggested some great houses for us to look at, including the one we bought in the end. Very pleasant, efficient and helpful throughout.

Caroline · 24 September 2023

★★★★★ 5/5

Google

Amit and James who work at the Congleton branch, have being the best when selling our house in Mow cop. Both have given the time to explain all proceeds throughout the sale in a professional and friendly manner always. I was anxious at some part of the process but with their care and understanding of my situation, took this on board and was able to calm me down and explain everything to me. Thank you guys for professional, friendly manner at all times. You are a credit to the company . Caroline Lewis

Caroline · 25 August 2023

★★★★★ 5/5

Google

Popped into the office and spoke to James re properties available, however they did not have anything but went through others currently available. He was very knowledgeable of the local area. Thank you

Denise · 26 July 2023

★★★★★ 5/5

Trustpilot

Excellent service

I have been on a viewing with Corrie from the Crewe branch and I was very pleased with her knowledge and how much information she gave me. She explained all about the deposit options and the whole process of renting as I have never rented before. She made me feel relaxed and comfortable, Thank you Corrie.

Mrs · 13 February 2020

★★★★★ 5/5

Google

Denise Mellor at Butters John Bee in Congleton, Cheshire was helpful, professional and knowledgeable when I was recently viewing a property for sale in the town. Thank you.

Stephanie · 23 November 2023

★★★★★ 5/5

Google

I have dealt with BJB for many years and cannot fault the service at all. Stacey has been a huge help in looking after my property and has done a fantastic job 😊 …

Iron · 21 June 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Have dealt with Charlotte from the first viewing right through the transaction. She is friendly, professional and kept on top of the progress through conveyancing. Highly recommend.

DP · 1 December 2023

★★★★★ 5/5

Trustpilot

Myself and my partner would 100%…

Myself and my partner would 100% recommend BJB. They have made the move into our rental property as smooth as possible and have been timely in dealing with any requests we had for the landlord. Fay has been particularly helpful in enabling communications between ourselves and the landlord, and ensuring that all parties are happy! Thanks Fay!

Rebecca · 11 April 2019

★★★★★ 5/5

Trustpilot

Professional service

I experienced a smooth, efficient professional service from the team at Sandbach with particular thanks to Reuben who was unfailingly polite and helpful and for whom nothing was too much trouble. I should like to wish the whole team a very merry Christmas and happy New Year

Liz · 22 December 2021

★★★★★ 1/5

Trustpilot

Damaged my property and aren't interested.

Caused damage to my property because, when putting up their sign, were too lazy to put it in the ground. It was easier just to attach it to, and destroy, an exterior light.

Lyrren · 27 May 2026

★★★★★ 5/5

Google

Absolutely awesome service from Denise Mellor, she showed us round the property we were interested in and was knowledgeable and efficient with regard to the property and when following up with us after. She was also proactive in finding alternatives when the sellers would not negotiate. We highly recommend her and should we be selling in the future we would choose BJB because of her. Our 5* review is completely down to her. Thank you!

Rhian · 23 November 2023

★★★★★ 5/5

Google

We cannot thank Denise Mellor enough for helping us through the sale of our property and liaising with the solicitors. She definitely went above and beyond to make sure the sale went through.

Philip · 21 June 2023

★★★★★ 1/5

Trustpilot

Truly Awful Service

We've been dealing with their Hanley (Stoke) branch. They're supposed to be managing a property but have done pretty much zero (apart from take their cut every month), and we're basically dealing with everything ourselves.

RUBAN · 12 May 2026

★★★★★ 5/5

Trustpilot

Liz has been absolutely phenomenal in…

Liz has been absolutely phenomenal in dealing with my queries, after what was turning into a nightmare situation, Liz has taken on my property and is chasing everyday for me, it’s times like this that shows the true quality of the staff Butters John Bee who go above and beyond! Thank you Liz xx

Madeeha · 6 May 2020

★★★★★ 5/5

Google

We dealt with Macauley Smith. He worked tirelessly on our behalf to move the sale forward and close on the agreed date. This shouldn't be necessary but it is and it needs somebody with tenacity, that is Macauley, to drive everything to completion.

Keith · 21 June 2022