5/5
GoogleGreat experience through the rental service, was a very smooth process, and special thanks to Bryn for going above and beyond!
Trusted Agent profile · Colchester · Essex
Verified
Martin & Co Colchester reviews
★★★★★
349 reviews across 3 platforms
11 North Hill, Colchester, Essex, CO1 1DZ
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Martin & Co's office in Colchester, Essex, at 11 North Hill, is rated 4.3 out of 5 across 349 reviews on three platforms, including 285 Google reviews rated 4.3.
Reviews
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
Google5/5
GoogleApplaudable service throughout and just very friendly people. We have experienced such a great hospitality and has never failed to respond to any of our emails and calls. Because of them, we finally had a place to settle down in a safe and healthy environment. Thank you so much Alex, Judith and Kelsy.
5/5
GoogleFANTASTIC! Alex and the team in Colchester helped my mum and my family relocate. Two properties to sell and done so efficiently and professionally; we couldn’t have asked for better Estate Agents. I would highly recommend Martin & Co! Always updating us with progress, always available to help, just brilliant! Thank you to all involved.
5/5
GoogleI have been involved for a number of years with Martin & Co,and they have recently let a newly acquired property. Gary,the owner of Martin & Co, viewed the property before I bought it, advised on improvements,I carried them out,and they found a tenant inside a week, at full asking price. Pleased with the service,would recommend to others.
5/5
GoogleGreat service from Joleen about the leakage of roof, everything got dealt so quickly and smoothly ,thank you so much.
5/5
GoogleI just rent my house through Martin&Co I would like to say thank you so much for the kind and helpful team specially (Kelsy). She deals with all requirements with a-really much patient and smile ! She answered all the questions really quickly and she make us feel really happy. Thank you Kelsy so much:) Wardah.
5/5
GoogleAbsolutely brilliant excellent service from all the staff, they continually keep you updated every step of the way. I would highly recommend this company to anyone selling, buying or renting the house so professional in every way. Our sincere thanks to Kelsy,Alex and Jessica, for working so hard.
1/5
GoogleTerrible experience. No support ever provided when needed . Very rude staff if you are an international . If you are a tenant don’t think they will ever help you out . I faced a lot of issues when I was a tenant with them and they were not helpful at all . Despite sending them multiple emails with evidence of racial abuse from the neighbours or if there was any issue regarding the house . All they know is how to bill you for services they don’t provide . They will lie and somehow make it your fault . Prejudice against international students.
5/5
GoogleProfessional and kind staff. The lettings and sales agent we had, Karen, was very helpful.
1/5
GoogleOur experience as tenants with Martin & Co was awful. Early on, we became aware of several damp related problems in the bathroom including the extractor fan not working. These issues were ignored for months and were only fixed after we chased up about them constantly. In this time we had several chest infections that stopped only when the damp was sorted. We were given patronising and useless advice, e.g. "use the bath until the shower is fixed" and the property management team was just generally unhelpful. When the tenancy ended, we were hit with a £90 deduction from our deposit for cleaning, despite having it professionally done. Martin & Co outright refused to offer an actual explanation for the charge, and just directed us to the check-out report that essentially just mentioned trivial issues, and damage from the damp! The deduction was finally returned to us after a long deposit dispute.
5/5
GoogleWe are lucky to have Bryn Beuchat to help us finding a new place. He is quite friendly and helpful. Corinne is also efficient too.
5/5
GoogleOrton & Wenlock have been working as an approved contractor for Martin & Co over the last few years. It has been a pleasure to work alongside Gary and Alex for all of their letting agent needs.
5/5
GoogleWe recently sold our house in Colchester and we have to say that, Alex and the team did an outstanding job of marketing and selling the house. Alex and the team's professionalism was in our opinion second to non. We highly recommend this very good Estate Agents.
5/5
GoogleBryn was outstanding during our renting process. Everything was fast,smooth and effecient. Thank you Bryn for our lovely new home !!!
5/5
GoogleWe have recently rented a property with Martin and Co, both Bryn and Alex were extreamly helpful and I would highly recommend them.
5/5
GoogleThey provided the best accommodation rental service to me. Thanks to Bryn. Absolutely seamless. I recommend
5/5
GoogleJoleen dealt with my query very professionally and was kept updated all the time . Great work
5/5
FacebookGreat experience and thanks to Alex for extra help making process smooth and easy.
Agent replied · 20 February 2025
Pleasant greetings! I was wondering if we could become friends. You have such a great vibe, and I’d love to get to know you better. I actually tried sending a friend request earlier, but it looks like it didn’t go through. No worries though! If you're up for it, I'd be stoked if you sent me a message or added me! 🤔I think we'd have a lot of fun chatting! Looking forward to hearing from you! Thanks so much 🙏🫂
1/5
GoogleOverall we’ve had a pretty terrible experience renting through Martin & Co. I’ll start by clarifying that we did work with two helpful members of staff over the 18 months we rented with them, but both have since left. If the employee experience is in anyway comparable to the tenant experience, I can’t blame them in the slightest. To be fair, we should have known something was up from the minute we moved in, summer 2021. We’d had a virtual viewing due to Covid protocols at the time, but on our moving day it became clear that the video we had seen was not as recent as had been suggested. The garden was massively overgrown and the house hadn’t been cleaned in weeks or more. But we tried to make the best of things, and after a fair bit of back and forth, Martin & Co sent round a gardener to cut back the 5ft high weeds. Problems arose again in the autumn. Large patches of damp appeared on the ceilings and walls of the bedrooms and dining room, and black mould accumulated in the corners of the bedroom too. We immediately sent photos of this through to Martin & Co, and while the staff were very helpful in contacting the landlord, nothing actually got sorted. A roofing specialist was sent round to inspect the property, and after compiling an extensive list of issues (ranging from no felt in the roof and rotted fascia boards to full-on holes in the brickwork), the landlord ultimately did nothing to address these problems. The advice we received from Martin & Co was just to sleep with the windows open… in winter. We were assured that when it stopped raining, the damp would soon sort itself out. It didn’t. Fast-forward to May 2022. There’s a hole in the roof. We take a photo, send it to Martin & Co, who pass it onto the landlord. A roofing specialist comes round, inspects the roof and yet again compiles a list of issues with the roof. Again, the landlord decides to do nothing, claiming that it’s not something he can afford. Bear in mind that at this point we had paid over £9,000 in rent to this man. A month later, the roof hole proved to be an excellent entryway for two families of pigeons, who took up residence in the roof. Again, we contacted Martin & Co, again we sent photos, and again the landlord refused to do anything. It’s also worth mentioning that this is around the time that the one helpful member of Martin & Co staff left, and communication became increasingly poor. We were simply told that as the weather was fine, the hole wasn’t really a problem. Also around this time, the landlord announced that our rent was increasing, no doubt due to his tireless efforts to keep the house in tip-top condition. After almost a month of pigeons living in the roof, we began to hear squeaking and chirping. They had, as birds do, set up nests and hatched some chicks. We let Martin & Co know, and of course, nothing was done. At this point, we decided to withhold rent. Amazingly, less than ten minutes after I notified Martin & Co of our decision, the landlord suddenly found the money to do the most minor of roof repairs. However, rather than actually paying someone to check on the pigeon situation before fixing the hole, the solution was just to replace the missing slate, trapping several pigeons and their babies in the roof. Hearing the panicked birds scratching around and trying to get out, we called Martin & Co and were told by the director “yeah well he’s a roofer, not a bird expert”. After calling the RSPCA, we were informed that not only was our landlord a negligent landlord, he was also actively committing a crime against wildlife since it’s against the law to trap animals inside a building. Phone calls to Martin & Co from the RSPCA led to the hole being reopened to allow the birds to leave. And our decision to give notice on our tenancy. But it doesn’t end there. Remember the damp walls and ceilings from autumn 2021? Well they of course returned. With a vengeance. Martin & Co did nothing, again. Terrible communication right up until our deposit was returned. Do not trust them.
4/5
GoogleThis is the first time I have moved in to a new property, and Martin&Co, particularly Kelsy and her team, have particularly helped me with my smooth shifting. They have answered my queries patiently and have assisted me with each step. 👍PositiveResponsiveness, Professionalism
5/5
GoogleBig thumbs up to this agent. Special thanks to Bryn, Alex and Corrine Baptiste. You all made viewing, referencing and the entire process easy and amazing. I recommend Martin & Co.
1/5
GoogleMy calls have been ignored since 2 days now and I'm almost stranded now
5/5
FacebookGreat service and very helpful agents thanks to Kelsy to help and assist me and my family .
Agent replied
Hi Domenico thanks for your feedback and I’m pleased that Kelsy has helped you and your family find a great home in Colchester
5/5
FacebookGreat Communication. The valuation was spot on & a tenant was in situ very quickly. Thank Guys
Agent replied
Thank you for the review Jane! Im glad you were happy with the service and that we were able to secure a suitable tenant so quickly. 🏡🎉😁
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About Martin & Co Colchester
We specialise in buying, selling and letting properties in Colchester and the surrounding areas and have been providing expert advice, guidance and support to our customers since 2007. Owner Gary Everett has a wealth of experience across the property sector and is a qualified member of ARLA (The Association of Residential Lettings Agents). Gary and his team are passionate about finding the right property for the right people, and always offer the highest levels of support and guidance to their valued customers. As a town, Colchester has excellent transport links with direct trains to London and good motorway connections, making it popular with commuters. The University of Essex is located within the town and has an international reputation - attracting students from all around the world. So whether you have a home for sale or are looking for the perfect rental property, our team at Martin & Co Colchester is always on hand to find the best solution to suit your needs, so please do get in touch. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Colchester get you on the move.
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