Martin & Co Colchester reviews

★★★★★ 1/5

Google

The worst agency ever. I can't explain enough my dissapointment from this agency. We are renting through them a house in Colchester. I missed to check on the vueing if the kitchen hood is externaly vented, which is very important for me, but Alex missled/lied us in phone call that it is externaly vented-"The same as mine at home"-his words. Unfortunately when we signed the contract and moved in appears that not only the hood is not vented, but not working at all, along with the long list of other essential faults in the house-external doors not locking, taps and toilet leeking, heating radsn falling apart, cupboard doors hanging. Alex came and made his own list of the faults took more than a month and hundreds of phone calls to fix more of them and 6 months to replace the hood, which they never vented despite my remindings that was promissed to us a vented hood. Since than every fault report have been neglected, forgotten, not followed up, requiring many reminders to make them take action. Never, never again with this agency. The agents took part of this bad experience were: Alex Child, Sarah Williams, Karen Attewill and Judy Amos. From other hand Tonya Elson were extremly polite, prompt and efficient in her help with ongoing repairs. She is like a gem among ruble.

Sophocles · 30 December 2025

★★★★★ 5/5

Google

Fantastic service from Alex and team. I contacted Martin & Co due to a recommendation in order to help me find a tenant for my house and potentially manage. From the start, everything was dealt with swiftly and smoothly and as it is my first time letting out a property, I was expecting stress however, Alex and the team made it completely stress free. I chose to have Martin & Co fully manage and I can relax knowing all is in good hands. Thanks team.

Kelly · 6 December 2025

★★★★★ 5/5

Google

Having rented from Martin and Co for a while now we ran into some issues with the boiler, we were having trouble getting the hot water sorted for a while and Joleen was beyond helpful, she made what was a awful time somewhat more bare able with her communication, proactive attitude and empathetic ear in a time of need. I reccomend Martin and co Colchester, especially Joleen as she didn't stop until the issue was sorted, a lovely kind professional woman and a true asset to the team thank you once again for your endeavours and all your hard work

Isabella · 30 November 2025

★★★★★ 5/5

Google

I have recently renewed my tenancy and couldn't be happier with the level of care I have received from Karen Attewill. She has overseen all repairs after an unfortunate experience with the water tank. Great care was taken to ensure my safety not just with carrying out repairs. As a tenant that has rented for years, I have been fortunate with my dealings with Martin & Co, with Karen Communicating quickly and consistently with the landlord and myself. There is no measure that can be expressed when you are made to feel secure, safe and valued in your home. This is not just a property I pay rent for, but my home thanks to the experience Karen has provided. Professional and kind.

Ambassador · 30 November 2025

★★★★★ 5/5

Google

My experience with Martin & Co has been very pleasant. I was initially contacted by Mr Alex Child, who showed me the property in person. He's very responsive and kind. He understood that I was new to the UK and needed a lot of hand-holding. He was clear and very respectful in communicating with me. I got regular emails and updates about the letting process from him, as well as his colleague, Ms Corrine Baptiste. They understood my nervousness about a process so new to me, but stayed patient and helpful throughout. Thanks to their efforts, my move-in went incredibly smoothly - shoutout to Sonya for being so sweet during the move-in. She's an absolute gem! After moving, I encountered the usual maintenance needs in this business, such as a leaky faucet and a faulty light fixture. Still, I was fortunate to be put in touch with Ms Joleen Parker, who is another gem! She is very respectful, kind, and prompt. Whatever maintenance needs I have, she attends to them promptly and keeps me posted. All in all, it has been such an amazing experience to deal with them, and I'm happy in my apartment. At no point did they hide anything or were unclear. I appreciate when people and companies I deal with are forthright and open. Thank you, Martin & Co., and thank you, Alex, Corrine, Sonya, and Joleen!

Nicky · 23 October 2025

★★★★★ 5/5

Trustpilot

Professional - Reliable - Efficient

This was my first experience using Martin & Co Colchester. Alex & Corrine were excellent in handling the renewal of the lease to my tenants. I was impressed by the fact they always took my call, replied promptly to emails and clearly have a very experienced supporting team. Best of all they were a pleasure to work with.

Peter · 24 February 2026

★★★★★ 5/5

Google

Excellent service from Martin &Co team Alex Child and Corinne Baptiste thank you for making my house hunting short and smooth. I love my new place. Back again 3years later excellent service from the team . Thank you Joleen Parker for ensuring my stay continues to be a comfortable one . I am grateful for your assistance .

Thenjiwe · 2 November 2025

★★★★★ 5/5

Facebook

I called Martin&Co Colchester for property valuation as I needed it done as soon as possible for a financial dispute in the divorce proceedings. Alex was very efficient with time and provided market value comparison with other properties and gave advice on surveyors should I needed it. He also provided a PDF letter and the whole process was very pleasant. Would recommend to get in touch with them for sales and valuations.

Hulkar · 4 May 2025

★★★★★ 4/5

Google

We’ve had a positive experience with renting a property managed by Martin & Co.Shoutout to Joleen she’s been helpful on the complaints about our bed. It was sorted really fast. Thank you Joleen.

Juliet · 14 April 2026

★★★★★ 4/5

Google

Having recently assisted my brother to find rented accommodation, the staff at Martin& Co particularly Karen Attewill guided me successfully through the many pitfalls I was confronted with. Many thanks to all.

Peter · 15 April 2026

★★★★★ 5/5

Google

Massive thanks to Tonya for being such a massive help when we had an unfortunate leak in our flat. She was so kind and great at advocating for us and going the extra mile. I wish everyone had a Tonya in their letting experience.

Abi · 22 December 2025

★★★★★ 5/5

Google

Joleen Parker went above and beyond in her call of duty. She responded promptly to all the issues that we had in the flat that we rented. Thank you Joleen.

Bekithemba · 1 April 2026

★★★★★ 5/5

Google

Fantastic team! I felt supported all the way through my move. Thank you Chris and Karen! You guys are the best. I will definitely recommend Martin and Co.

Somtochukwu · 14 April 2026

★★★★★ 5/5

Google

Our fridge freezer stopped working a couple of weeks ago and Joleen was very keen to get it sorted. She was very helpful in keeping us informed of the Landlords intentions. Having decided on getting a new fridge freezer, Joleen kept us up … More

Matt · 13 November 2025

★★★★★ 5/5

Google

Martin & Co managed the letting of my mother's flat for almost 20 years. They also facilitated the sale of it recently. The level of service has been superb throughout. Attentive, professional, honest and reliable are all words I would happily use to describe the team at Martin & Co. Particular thanks to Alex, Gary and Bryn for all their hard work and great communication.

Samantha · 6 April 2025

★★★★★ 5/5

Google

As a buyer, the whole process was smooth and well-managed. Alex and Bryn went above and beyond, maintaining excellent communication and proactively chasing up the sale to keep things moving. Their professionalism, friendliness, and knowledge really stood out. I’d highly recommend them to anyone looking for a reliable and supportive estate agency.

Esme · 26 August 2025

★★★★★ 5/5

Google

Huge thank you to Karen Attewill for helping whilst property management are off during the Christmas period. My boiler is broken and she had maintenance over within an hour of calling up. Great letting agents. 😊 …

Sophie · 29 December 2025

★★★★★ 5/5

Google

I've sent multiple enquiries via Rightmove and called many agents only to find out some landlords don't let to students or viewings were fully booked. After many setbacks, I was worried that I wouldn't hear back from an agent at Martin & Co after I sent an enquiry. However, Bryn called me a week after I sent the enquiry to arrange a viewing. He and the landlord were very accommodating to the fact that I was a full-time student and that I didn't have an income. The referencing process via Homelet was slightly challenging as my address history failed to save. However, Corinne resolved this issue by contacting HomeLet. I'm very happy with my new apartment! Thank you Bryn, Corinne and the team at Martin & Co for making the renting process less daunting for a first time renter!

Kaavya · 19 July 2024

★★★★★ 5/5

Google

Joleen has been excellent so far I'm helping with a few different issues regarding the property. She's very professional and quick to respond as well as keen to help rectify the problem. Would recommend. Thank you.

Anthony · 6 December 2025

★★★★★ 5/5

Google

Joleen Parker has been very helpful in being able to negotiate the return of 55% of my deposit on vacating my previous flat.

Rod · 25 March 2026

★★★★★ 5/5

Google

Thank you ,Joleen Parker, for helping me today. Exceptional service with prompt response. You were so patient and reassuring to me, which was needed today. I recommend Martin and Co for their professional service.

Elche · 13 December 2025

★★★★★ 2/5

Google

I rented an apartment in Quayside Drive in July 2024. I enjoyed the perks that came with having my own space and freedom for the first year of the tenancy. However, there have been a few issues I've faced this year. When I first moved in, the front door and back door were left open. Then in March/April this year, both entrances were locked and I did not have the key to the front door. I explained the situation to Alex, the Sales and Lettings Manager, who came to the building to test out different keys and inform me that the key I had works for the back door. I was not informed about this prior. In addition, when I reported a plumbing issue, the agency refused to pay for the repairs as they said it was an issue that I caused. The staff I reported the issue to were incredibly unhelpful, asking if I've tried specific methods to resolve the issue. "Drainages are your responsibility. Have you tried [insert method]?" I wouldn't be reporting the issue if it was something I could easily resolve myself for God's sake! I asked to send someone over to fix the issue because I don't know how to go about solving it on my own. I had to pay for the plumber out of my own pocket, which isn't fair as the landlord is responsible for repairs and faults. The plumber was from Koziwarm, a company associated with tenants who rent via Martin and Co. He didn't bring equipment or gloves, he just used his bare hands to stick a towel in the bowl and remove it quickly. He then proceeded to wipe his nasty hands on my towel that was hanging on the door. He went over to my kitchen sink and washed his hands there. It was disgusting and the fact that I had to pay £106.80 for that kind of service is unforgivable. They also made me pay a £50 call out charge for a supposed leak from my bathtub to the apartment below my floor. I told Karen that it was just water from the shower and she still made me pay the call-out charge. This agency has caused me nothing but stress and anxiety since July this year over the rent increase, inspections, lack of assistance and support in fixing repairs and unhelpful staff. I wouldn't recommend if you're a full-time student as it's not feasible to pay for utilities on top of rent.

Ari · 30 December 2025

★★★★★ 2/5

Google

I rented an apartment in Quayside Drive in July 2024. I enjoyed the perks that came with having my own space and freedom for the first year of the tenancy. However, there have been a few issues I've faced this year. When I first moved in, the front door and back door were left open. Then in March/April this year, both entrances were locked and I did not have the key to the front door. I explained the situation to Alex, te Sales and Lettings Manager, who came to the building to test out different keys and inform me that the key I had works for the back door. I was not informed about this prior. In addition, when I reported a plumbing issue, the agency refused to pay for the repairs as they said it was an issue that I caused. The staff I reported the issue to were very unhelpful, asking if I've tried specific methods to resolve the issue. I asked to send someone over to fix the issue because I don't know how to go about solving it on my own. I had to pay for the plumber out of my own pocket, which isn't fair as the landlord is responsible for repairs and faults. The plumber was from Koziwarm, a company associated with tenants who rent via Martin and Co. He didn't bring equipment or gloves, he just used his bare hands to stick a towel in the bowl and remove it quickly. He then proceeded to wipe his nasty hands on my towel that was hanging on the door. He went over to my kitchen sink and washed his hands there. It was disgusting and the fact that I had to pay £106.80 for that kind of service is unforgivable. They also made me pay a £50 call out charge for a supposed leak from my bathtub to the apartment below my floor. I told Karen that it was just water from the shower and she still made me pay the call-out charge. This agency has caused me nothing but stress and anxiety since July this year over the rent increase, inspections, lack of assistance and support in fixing repairs and unhelpful staff. I wouldn't recommend if you're a full-time student as it's not feasible to pay for utilities on top of rent.

Ari · 26 December 2025

★★★★★ 5/5

Google

The service was really excellent. Bryn, Alex and the whole team were superb. They were attentive, helpful, professional, quick to respond, and taking a very personal approach, making sure to find exactly what we wanted and listening to our needs. It was hands down the best experience we've ever had from a lettings agency so a very big 5 stars from me! A big thank you to Bryn especially for helping me find my dream flat and for being my main point of contact; it was always a pleasure to communicate with him and he was exteremely helpful and kind throught the whole process. I cannot recommend him and the whole team enough!

Andriana · 13 April 2024