Martin & Co Colchester reviews

★★★★★ 1/5

Google

My calls have been ignored since 2 days now and I'm almost stranded now

Cynthia · 24 December 2025

★★★★★ 5/5

Facebook

Great service and very helpful agents thanks to Kelsy to help and assist me and my family .

Domenico · 31 August 2018

★★★★★ 5/5

Facebook

Great Communication. The valuation was spot on & a tenant was in situ very quickly. Thank Guys

Jane · 13 February 2019

★★★★★ 1/5

Google

Spoke to an agent as I am helping a friend to look for a property. I found this agent so rude and arrogant. The friend is a student who has come to study. So many students who are new to the country paying high university fees and ready to pay the amount required for the accommodation, contributing to the economy at the same time should be welcome and not spoken to in such a rude manner. I feel this may be the way this agent must be speaking to people who call this particular agency due to the demand of accommodation in the area. I was shocked about how she spoke to me.

Hiruni · 30 October 2022

★★★★★ 4/5

Google

Jarrod is a very competent negotiator, very attentive, provides great updates on the situation and was very welcoming at viewings. The only small concern that cropped up was the timing of the check-in not being confirmed (it was only half an hour different so not the end of the world)

Charlie · 25 March 2018

★★★★★ 5/5

Google

Amazing help all the way from start to finish. I told them what I'm looking for, who for and why and they found me a place in no time and guided me through the whole process with all the possible options and outcomes. Thanks Jarrod! Thanks guys!

Linc · 1 May 2019

★★★★★ 5/5

Google

As first-time home buyers, we were nervous about the whole process, but Bryn & team made it easy for us. As a result of their patience and ability to explain every step, we felt comfortable and informed."

Rajith · 20 March 2025

★★★★★ 5/5

Trustpilot

As first-time home buyers

As first-time home buyers, we were nervous about the whole process, but Bryn & team made it easy for us. As a result of their patience and ability to explain every step, we felt comfortable and informed."

Rajith · 19 March 2025

★★★★★ 4/5

Google

A great real estate company to deal with. Very professional, experienced and helpful. I would highly recommend Bryn who helped us find our new home 👍 …

Richard · 20 February 2023

★★★★★ 1/5

Google

One of the worst and rude letting agent I have experienced so far. We had a viewing arranged for a flat in Colchester and the agent was rude in all of his responses. E.g. We asked if there's a dishwasher in the house and he answered "Why can't you wash it by hands", an appropriate answer would have been a simple 'No'. And there were many inappropriate questions about me which were certainly not needed at that stage I don't think the whole agency is like this, but the agent that we have seen certainly not someone whom I'd recommend in any of the viewings or lettings discussion Thanks

Aru · 3 August 2022

★★★★★ 1/5

Google

Worst customer journey I have ever been on! We listed our property with Martin and Co a month ago and they have to be the worst run business in Colchester! They don't chase up viewers, they forget to pass on feedback and when we asked for … More

Michael · 6 October 2024

★★★★★ 1/5

Google

If I could put 0 stars I would. Absolutely outrageous experience and I haven’t even been to view a property yet. As someone who used to work in the lettings industry, and used the same referencing agency as Martin & Co I know exactly what the requirements to pass referencing are. My partner called their office to book a viewing, to be told we cannot view because there is no parking and we have a car. Now I can understand the reasons behind this decision, as it would be a waste of time, HOWEVER, they didn’t give her a chance to explain we already had parking and told her to “come back when we had sorted it”. I then called the office, to then find out it was actually because they had decided we didn’t meet their affordability criteria, 30 times the rent as per homelet, so £21,750 per year. My partner has earned well above this already this year and it isn’t even the end of the tax year! I spoke with a lady called Corrine, who made me feel extremely patronised, and was just down right rude, not even an inch of sales in her voice and she works in a sales office, laughable really. Both my partner and I felt like we were brushed aside because they have their sights set on a more “ideal” tenant. No wonder they are absolutely nowhere near their close competition in the market. Terrible terrible terrible.

Macauley · 4 July 2022

★★★★★ 1/5

Google

Where do I start? Rude staff, unprofessional attitude,, misleading advice, If you’re a landlord considering using the services of an agent don’t bother with this company. They are awful. When you’re paying for the services of an agent you don’t expect your tenants to feel they have no choice but to contact you directly because the agent you are paying a monthly fee for isn’t addressing issues in your property

Davo · 20 June 2023

★★★★★ 1/5

Google

Property photos on the advertisement were outdated and apparently it was an error where they put the photos from 2020- before the last tenant moved in. Information on the ad was also incorrect and outdated as it stated the property was to be redecorated/ new carpets put in which wasn’t going to be the case. Found this very sloppy. The garden looked immaculate in the photos yet when I got to the property it was overgrown and the shed had been removed due to rotting. I drove all the way down to view a property only to be told afterwards that the landlord didn’t want to accept my offer based on my financial situation. Surely financial situation which the agency was aware of prior to me viewing should have been discussed with the landlord rather than wasting tenants time and showing them around the property if you don’t stand a chance of getting the property? Is that not what the tenant questionnaire is for after all? I have never had a problem renting before or securing more expensive properties but according to this agency your savings aren’t considered? Would personally avoid as they don’t mind wasting prospective tenants time and advertise properties wrong.

Amy · 2 June 2022

★★★★★ 1/5

Google

We are tenants in a property managed by Martin & Co Colchester. In the 3+ years we have been in the property, we have had numerous serious maintenance issues. In most instances, it has taken weeks and sometimes several months for the repairs to take place. At present we have a significant leak from our upstairs bathroom which has caused major damage to the ceiling in the lounge. This is also preventing us from being able to use the bath/shower in our family bathroom. The fence in our back garden is falling down and we have numerous broken planks in our decking in the garden. We had a new back door fitted to the property several months ago after waiting several months for a replacement. It had to be replaced as the previous one could no longer close/lock which caused security issues. The new door is the wrong size and does not function properly. Martin & Co have been notified of these issues as soon as they occur, but are very slow to respond. We have had to phone and email regarding issues repeatedly to get any response. Yesterday (and again today as we had no reply to our email), we notified Martin & Co that the oven has stopped functioning. Their reply was that they would arrange for an engineer to come out to look at it, but it might not be until next week. They said that there was no guarantee that this could take place before Christmas. We are good tenants who have always paid our rent in full and on time. We believe that as we pay £1480 per month in rent, we should be entitled to have a house in good order and repairs should take place promptly as a priority. Very dissatisfied with our experience with Martin & Co.NegativeResponsiveness, Value

Dionne · 27 May 2022

★★★★★ 1/5

Google

Colchester branch run by children. Would give a zero if I could. Poor communication, mentioned issues during tenancy and had poor response, some emails ignored. Billie head of sales and lettings has zero communication skills. No idea how he obtained that role. Never responds to emails. Tried to air my issues with deposit deductions that were proposed without anyone asking if I would be attending or sending on a checkout list but responsed with generic policy and procedure answers that I could have received from a robot. Not had a good experience with anyone here. They just want the rent money and they will deduct what they can from it on leaving. If you can avoid using I would. I've rented for 15years and I'd say these are the worst agency I've dealt with. Unprofessional!!!!

Camilla · 12 May 2022

★★★★★ 1/5

Facebook

If I could put 0 stars I would. Absolutely outrageous experience and I haven’t even been to view a property yet. As someone who used to work in the lettings industry, and used the same referencing agency as Martin & Co I know exactly what the requirements to pass referencing are. My partner called their office to book a viewing, to be told we cannot view because there is no parking and we have a car. Now I can understand the reasons behind this decision, as it would be a waste of time, HOWEVER, they didn’t give her a chance to explain we already had parking and told her to “come back when we had sorted it”. I then called the office, to then find out it was actually because they had decided we didn’t meet their affordability criteria, 30 times the rent as per homelet, so £21,750 per year. My partner has earned well above this already this year and it isn’t even the end of the tax year! I spoke with a lady called Corrine, who made me feel extremely patronised, and was just down right rude, not even an inch of sales in her voice and she works in a sales office, laughable really. Both my partner and I felt like we were brushed aside because they have their sights set on a more “ideal” tenant. No wonder they are absolutely nowhere near their close competition in the market. Terrible terrible terrible.

Macauley · 24 February 2022

★★★★★ 5/5

Facebook

I recently rented a house with Martin & Co and dealt with Kelsy throughout the process, she was friendly and efficient throughout and has been even been excellent with all post moving queries. Highly recommend this estate agent. *****

Amy · 12 March 2020

★★★★★ 4/5

Google

This was my first experience with Martin & co and Alex was very friendly and professional and gave good advice on my situation. I would highly recommend them. Well done Alex keep up the good work 😊👍 …

Tanya · 4 July 2020

★★★★★ 5/5

Google

The service was really excellent. Jo and the whole team were superb. They were attentive, helpful, professional, quick to respond, and taking a very personal approach. Jo was our agent for more than 7 years and she was always making sure to … More

Valy · 6 September 2024

★★★★★ 5/5

Google

Alex visited our property today for an evaluation. He was punctual and provided clear recommendations with examples of sold properties nearby. Highly recommend for a swift result.

Hulkar_ · 30 April 2025

★★★★★ 5/5

Google

Excellence service, quick to respond and very friendly staff especially Bryn Beuchet and Corinne Baptiste

Tichman · 18 July 2023

★★★★★ 5/5

Facebook

We were so happy with the service provided by Martin & co with the purchase of our property. Alex was so helpful from start to finish - always returned our calls & going the extra mile. Highly recommended.

Marie · 10 December 2019

★★★★★ 5/5

Facebook

We recently rented a property and Jarrod have been looking after us throughout the process. All of our requests have been dealth with promptly and process was super clear and smooth. Thanks to him and the team of Colchester branch and we are highly recommending Martin&Co Colcester to anyone who is looking for their new home!

Ezgi · 5 December 2018