Trusted Agent profile · Colchester
★★★★★
624 reviews across 4 platforms
25 Sir Isaac's Walk, Colchester, CO1 1JJ, CO1 1JJ
Harris and Wood's office in Colchester, at 25 Sir Isaac's Walk, is rated 3.5 out of 5 across 624 reviews on four platforms, including 329 Google reviews rated 4.8.
329
Reviews on Google
This office
10
Reviews on Facebook
This office
4
Reviews on Yell
This office
281
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Harris and Wood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleCredit where credit is due, Harris and Wood have been nothing but brilliant to us when purchasing one of their properties. It's never easy for first time buyers but they were so supportive. Max is a true professional with willingness to go that extra mile for you I can't praise him enough to the point I would use him in the future if we wanted to sell. Thank you to Marcus and Victoria for their help also. :)
5/5
GoogleI would like to express my sincere gratitude to Marcus Jarman for his exceptional assistance in helping me purchase my new property. Marcus was very professional, friendly and maintained excellent communication throughout the entire process. His swift responsiveness to queries and his determination to ensure everything was completed on time were invaluable. I would highly recommend Marcus to anyone looking to buy a property.
5/5
TrustpilotBurgess Hill Team - Sale of my house
I have nothing but praise for the team in Burgess Hill, West Sussex! A special shout out to Finlay, and his super-human efforts - it often seemed to me - to help to bring about communication again across the chain when it had often suddenly stalled at crucial times. Thank you so much Finlay and the team. I'm so very grateful, and I hope our paths cross again. I'd strongly recommend this team to sell your home!
5/5
GoogleWe had a very long and stressful move process but Marcus was absolutely amazing. Can not fault him or Harris and Wood at all; the communication was fantastic and he helped us a lot through the whole process. He listened, made us feel heard and assisted however he could. The company is very lucky to have you Marcus!
5/5
GoogleI can’t recommend Harris and Wood enough, especially Jack who has been amazing. He really has gone above and beyond to help us and for that we can’t thank him enough. Any questions we have are answered quickly and it’s lovely to know that they are there, at the end of a phone if we ever need anything! Thank you again to Jack and the team for all their help!
5/5
GoogleFive stars all the way for Harris and Wood Estate Agents! From start to finish, their entire team demonstrated friendliness, efficiency, and helpfulness. I cannot stress enough how pleased we are with their service. A special shout out to Elliot and Marcus for their dedication in finalising all the intricate details of our house sale. I highly recommend Harris and Wood to anyone in need of a top-notch estate agent.
5/5
GoogleIf I could awarded more than 5 stars I would, I had the pleasure of dealing with MrJarman who was exceptional in dealing with all matters and keeping me updated and informed at every stage. He is a credit to the profession, extremely professional and friendly. Mr Jarman made my move less stressful, which is always a bonus. Thanks again for very thing.
1/5
TrustpilotRenting experience
Renting experience (Sutton Coldfield) First time renting in the UKFirst, it helped us to complete all process in 5 days so as to kick start the rent asap. Ok, we thought wow how efficient it is. However, nightmare after the upfront a year rent starts. We paid the highest rent on the street. The street all other letting properties are below £1000. We paid £1100. The house is not warm enough in winter that we were freezing everyday even though we switched all radiators on the house. Temperature never reached 18 degree in day time…Condensation made the house raining everyday. Wiping the windows and walls every hour. Bought lots of tools to reduce condensation and made ourselves warm. When we raised the issues to the landlord, the hunters agent called us and warned us if we caused any Damp in the house, they will seek legal action. They requested us to open window to reduce condensation, to buy dehumidifier said that was requested by the landlord. The agent used Section 21 to invite tenant to leave without a reason by email. The property put on the market again at £1200. Besides, the agent did not bring with the inventory list to do the house checking on the last day… the first question to us was “did you recruit a professional cleaner to professionally steam the carpet?” …. What ? the carpet that we used our VAX to clean after we moved in … it caused several buckets of mud water! What did the hunters look for a tenant? A tenant can turn muddy carpet into new! They even told us to ask the landlord to get the deposit but the fact is the agent is the holder at DPS! They did not tell us what a tenant needs to do after returning keys and checkout even we asked. They said they are not responsible for the deposit.We got our deposits after 10 days after continuous chasing and being blamed that we did not inform and provide them information we need to get the deposit back.And in fact we activated refund of deposit at DPS on the date we return keys!
1/5
TrustpilotBETTER ESTATE AGENTS ELSWHERE
THEY WHERE UNABLE TO SELL OUR BUNGALOW IN 2 YRS AND NO WEEKLY PROGRESS CALLS,WHEN WE DECIDED TO LEAVE THEY HAD THE CHEEK TO CHARGE US £150 FOR MOBILE PHONE PHOTOS.WOULD NOT RECOMMEND.
5/5
GoogleHarris and Wood have been the estate agent for buying our dream home after our last one fell through (on the same road!). Marcus has been an absolute legend and a dream all throughout the process. He's been extremely approachable and happy to talk to us no matter the issue and has been an absolute joy to deal with. He's prompt, on-time and genuinely a fantastic estate agent.
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules. This lot are a joke of an agency, disorganised, unreliable, and downright careless. If they can’t manage something as basic as turning up prepared, they’ve no business calling themselves professionals. Steer well clear.
5/5
GoogleAs a tenant of a rented property Harris & Wood have been brilliant. Especially the property manager, Athena. She was always quick to respond to queries and arranging any work that needed completing.
5/5
GoogleUnbelievable service from Marcus when dealing with our purchase, he was constantly on top of things and any question we had, he found the answer and found it fast. I really appreciate efficiency and Marcus is the definition of efficient, an asset to Harris and Wood and really helped us out throughout the whole process! If I could give more than five stars for Marcus I would!!
1/5
TrustpilotDon't rent or buy with them
I was interested in 2 properties advertised on their website . I was informed that they were under offer , but were still being advertised and were happy to take further viewings , so much for making an offer with an expectation that they would take the property of the market . Once they discovered that I had a property to sell they weren't interested in allowing me to view it I explained that I was also looking to rent and had a property to view through them the following day ..( I wasn't sure whether to rent or buy ) they cancelled my rental viewing within an hour with no explanation Thoroughly unprofessional using underhand tactics . Why don't they just behave responsibly ..avoid
5/5
GoogleReally impressed how helpful and professional Steve and his team have been so far. Great communication. Their photographer James was sent out quickly and is amazing at his job. Nothing was too much trouble, with so much care being taken to get the right shots. Not only that, I felt totally comfortable having him in my house. I would highly recommend using them!
5/5
GoogleHarris and Wood - in particular Marcus Jarman - were superb. They were always responsive to emails and phone calls regarding the sale of our house. But where they really stepped up was getting the entire chain over the line to completion when the estate agent for the property we were buying basically abandoned us and their clients! Thank goodness for Marcus. We got there!
1/5
TrustpilotGave the property I had put a holding deposit down on, to someone else.
I went to view a property and I put down an application straight after seeing it. I was aware that quite a few applications might have been put down and that we might not get it. However, a few days later I was phoned by the agent who said that the landlord didn’t originally pick us, but the people they did pick had not responded so he said if I want to put a holding deposit down that day that the place would be mine as the landlord had agreed to my friend and I renting the property instead. We put the deposit down right away and a few days later (today) I got an email saying that the original people had “resurfaced” and had signed forms and passed referencing etc and they were going to go with them instead. They then refunded my deposit. I had cancelled viewings and made plans surrounding moving into that place. They basically used us as backup even though we’d put a deposit down. The email wasn’t even apologetic. Terrible agency.
5/5
GoogleJack went above and beyond to make the process as easy as it could be. He kept me informed and up to date continuously even if it was just to let me know he was chasing things his end, I was never left not knowing or without communication. I can not recommend Jack enough for his hard work
1/5
TrustpilotI phoned up a interest in a property…
I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage
1/5
TrustpilotI emailed this useless company 3 times…
I emailed this useless company 3 times over a period of three weeks to inform them that one of their properties had a wildly overgrown hedge and garden that was making the locality look a mess, and also impeding foot and mobility scooter traffic on the pavement. They didn't bother to reply ,so I reported the mess to the city council and wished them good luck in ignoring their emails ! Hopefully the council will do the work and bill these clowns !
1/5
TrustpilotRented through hunters
Rented through hunters. We found out after being in property for 2 months that our landlord had died. Thus information was given through executor of will. When we left 3 weeks ago hunters still hadn't informed us he had died. They have ignored emails and not even acknowledged receipt of keys as we requested. Peter croft in charge of rentals has been rude and useless. When I spoke to him re our landlord dying and asking what was happening he laughed and just said he didn't know about the contents of the will. We had no choice but to use them but would never chose to use them
5/5
GoogleI recently let a property with the assistance of Harris and Wood, and I couldn’t be happier with their service. The staff were all highly professional and efficient. A special thank you to Megan, who promptly responded to all my requests and offered professional advice. I highly recommend their services!
5/5
TrustpilotWe currently have our house on the…
We currently have our house on the market in York .We visited hunters on Saturday and received excellent service from the sales associate in hunters.We discussed our current position and She was able to support and guide us in terms of how the Current Market is performing ,she gave us valuable advice going forward.The service We received was very professional,helpful,not pushy and genuine. We came away feeling that she had listened to what our ultimate dream location would be for our family .I think the sales associate name was Jan .We will definitely be in touch .Many thanks for your time .
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Tell us what you need and we'll put you in touch. Harris and Wood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
