Trusted Agent profile · Colchester, Essex
★★★★★
384 reviews across 2 platforms
18-20 Head Street, Colchester, Essex, CO1 1NY
Part of haart, see every office.
haart's office in Colchester, Essex, at 18-20 Head Street, is rated 4.5 out of 5 across 384 reviews on two platforms, including 363 Google reviews rated 4.5.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleLouise was very professional and friendly! She was also very helpful and happy to answer all of our questions. The process of choosing a property can be very stressful but she managed to make us feel at ease and left the property feeling very happy.
5/5
GoogleI have used Haart for buying & selling this year and both experiences have been faultless. These transactions aren't without their issues but the key is information flow. Haart kept me fully up to date at all times. Whilst all staff I have spoken to have been excellent, Patrick Forrester & Mark Shynn have been particularly on the ball - Highly recommended
Claire, I would like to thank you for taking the time to leave your review of Patrick & Mark in our First time buyer centre, I am very pleased to read that they have kept you fully in the loop and as you rightly say communicating key information is so crucial during such an important process. Have a great Christmas and happy new year Kind Regards Les Carter Area Partner
5/5
GoogleI am impressed with how efficient and helpful the Haart team is. They’ve helped me to move in a new property within a week after contacting them. They put customer’s interest first and make the moving process easy and smooth. I am extremely grateful and I would definitely recommend to anyone looking to buy or to rent a property to contact Haart.
Gabriella Thank you so much for giving haart of Colchester a 5 star review based on the service you have received from us, it really is great to see that we are giving our clients the level of service that they deserve. Kind Regards Les Carter Area Partner
5/5
GoogleI have rented Afew properties and nothing has ever been as smooth running as my experience with HAART Colchester. Ryan helped us from the day we requested a viewing to the day we moved in. Thank you Ryan and HAART for making it such a lovely exciting time.
5/5
GoogleWe have nothing but amazing things to say about Haart lettings! The team have been very professional and hard working on getting myself and my partner moved in. Massive props to Chris as well, who’s been fantastic and has been on the ball since day one. I would give them 6 stars if we could!
Hi Danny, Thank you for leaving such a lovely review. On behalf of Chris and the entire team, we wish you all the best in your new home! Haart Lettings, Colchester
5/5
GoogleI went to see a property in Colchester with Hannah and she was exceptionally helpful, she showed me all sorts of things in the kitchen that I might otherwise have overlooked, she really went above and beyond and even gave me a lift back into the town centre! Hannah's input helped me to make my mind up on the property - thank you!
Dear Lisa Brassington, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
1/5
FacebookAm letting through Haart. As soon as things go wrong they disappear, calls get ignored and the sales team apparently can't put you through to the lettings team although they sit a few feet away from each other.Main office just as bad, making promises and not keeping them, then when I contact them about it they tell me someone will rang back and never do.
Hi Sam, We're sorry to hear this. I believe Property Management have now been in touch regarding the maintenance issues you were having. The Peterborough haart Lettings team will be able to help with any further issues so please don't hesitate to contact them - the Branch Manager has been made aware of the communication issues you have raised so this should not happen again.
4/5
GoogleChavivi Eaton was very understanding and compassionate about the circumstances of my sale. He was truly professional in his manner and the way he presented himself. I would recommend him as a great representative of his firm.
5/5
GoogleA friendly and helpful team. Many thanks to Dale and Mark .
Terry Kelly, thank you so much for the positive review! and we wish you well in the future! Kind regards the team at Colchester haart.
1/5
FacebookDreadful communication. Even following their complaints procedure didn’t get a response. Have now decided to remove our prop from the market as we seem to be wasting our time. Errors have occurred that cost us money but no sympathy from them despite it being Haart’s fault.
Hi Ian, Sorry to hear this, could you please contact me on 01733346558 to discuss this as we do not seem to have you registered with the Peterborough haart office (which this is the review page for) Regards Luke Hill Branch Manager
4/5
GoogleDale was always friendly and a pleasure to deal with.
Thank you again for taking the time to let us know how we did. We hope you have a great day! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Colchester estate agents
5/5
GoogleBen is friendly, professional and really helpful. Thank You ????
Kristina, Thanks for taking the time to give Ben a 5 star review, he is delighted to hear your kind words. Kind Regards Les Carter Area Partner
5/5
GoogleGreat service!!! I always deal with Harry Burket. Always provides good, reliable tenants in my properties. I have never had any problems with tenants. Very professional and always happy to help out. Thanks Harry.
5/5
GoogleThank you Lloyd Hart for the support and professionalism.
Renata, Thanks very much for posting your 5 star review of Lloyd from Colchester haart, I am delighted to hear that he has provided you with a good level of support and professionalism, two things which are so important when buying a property. Kind Regards Les Carter Area Partner
5/5
GoogleHarrt were excellent from start to finish,very helpful and always rang back if they were busy first time round,the mortgage advisor Daniel was first class got us what we wanted and explained things very well into simpler form.
5/5
GoogleHad a great experience with the company. The property manager - Henri Roots - was always helpful, responded within minutes and sorted all the matters to the most of his capability. He relates to the clients’ needs and is able to assists with all the situations, both trivial and serious.
Dear Nikola, Thank you for such lovely feedback for Henri! We're delighted that you're happy with his service. Kind regards haart Lettings Colchester
5/5
GoogleChris and Carly were especially helpful from start to finish and made what seemed like an impossible situation very easy. They always had time for us and their patience and willingness to help was top notch.
2/5
GoogleI wanted to view a property so they called me for the initial info and said we will let you know an appointment time. Never called me back and the property sold. (Possibly why they never called but some courtesy contact would have been good) Had an actual viewing booked with them today, i noticed the property showing Sold for the last 2 days so was expecting a call to cancel it. Nothing! Called them and they confirmed it had sold, i would have looked a right idiot turning up to the viewing! I'm really impressed......NOT.
1/5
GoogleGreat until you accept an offer and you get given the move manager Mark Shynn. His idea of chasing is sending an email once every couple of weeks, his idea of communication is ignoring your phone calls and emails and his attitude is that it is acceptable to shout at my partner which left her anxious and upset. The whole process took over 6 months after accepting an offer and only really progressed once we liaised with the actual clients involved in the chain ourselves as they were unaware of what was needed to get the sale over the line due to poor communication.
4/5
GoogleI have been a tenant at a property let by Haart for around 8 months. The only issues i have had with the company are with an external company that they used to complete maintenance. The repairs have taken a while and the company were unresponsive. Other than this i have no complaints. We were able to move in relatively hassle free and had all the relevant documents and information. If all goes well from now until the tenancies end we will look to renew for another year.
5/5
GoogleI was very impressed with the service given to me by Ben Herbert when I was first looking for a property. He was always very helpful, quick to get back to me regarding viewings and took the time to explain the whole process. I would recommend using Haart and definitely, working with Ben!
Hi Abigail Holeyman, we are very happy to have provided you with such a positive experience! Thank you again for your star rating! Regards haart Colchester (First Time Buyer & New Home Centre)
5/5
GoogleBen was polite and efficient
Hi Ricardo Santa-rita, we are very happy to have provided you with such a positive polite and efficient experience with Ben. Kind regards Colchester haart
1/5
FacebookI have arranged a viewing and everything went well. Shortly after the viewing I have made an offer, that was accepted in two days. They have suggested I use their solicitors (Pirie Palmann and Movehomelegal).Few weeks later, the whole communication went down the hill and the biggest surprise that the property have no documents at all. They say this is normal but isn't at all.Movehomelegal change the person of contact quite often, they don't care about your questions, I have tried to go back to Haart and found out now they only care about the sale to go forward, not to answer any of your questions.Without any communication they have advertised the same property for sale again.Luke Hill, I am still waiting for your response.
5/5
GoogleWe had such a great experience as a buyer through haart colchester and manningtree. Mark Shynn, our move manager, was a dream to deal with, great communication and quick answers. If we ever decide to leave this wonderful new house I wouldn't hesitate to instruct Haart.
Good afternoon Amanda, We are so happy to hear that you have had so many great experiences with us over the years, we apricate your amazing feedback and will always be happy to help with anything in the future! Many thanks. Lauren Administrator Colchester Sales Team
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