haart Colchester reviews

★★★★★ 1/5

Google

***Misleads potential buyers, disgusting way to do business ***** My fiance and I viewed a property listed by the Colchester branch last week, the price was set at guide price £350,000, on the details of the property on rightmove it said nothing else just that. We decided to put an offer in on Friday at 10:30 in the morning, I was told that no offer could be put forward until id spoken to their mortgage advisor, I had already explained that we had our own mortgage advisor and we had sorted out our borrowing amount, but anyway I agreed and then waited until 4pm to speak to this mortgage advisor, he had me on the phone for 50minutes and spoke more about his life than actually talking to me about a mortgage he didn't even ask me our income, nothing just wanted to know how much we wanted to borrow, he wasn't interested in whether we could afford it but just selling me a mortgage, anyway after that conversation it was 5pm and our offer was put forward, on Saturday morning we hadn't heard whether this offer had been accepted or not so at 10:30 Saturday morning I rang and left a message for someone to call me back, I then rang back at 12 midday as not had a call back and left a message for someone to call me back again, I then received a call and was told it was rejected so we upped our offer and was told they will let us know, at no point was we told that our offers were not going to be accepted, our offer we put in was £5,000 under the £350,000 guide price. We still didn't get a call to say the second offer had been rejected so at 3pm I called to chase and was told it had been rejected the fact that I was ringing to chase is not acceptable. During the conversation I asked if the vendor wanted 350,000 and was told its on at guide price between 350,000 -375,000 no where on the details does it state this, all other agents put these details on. We feel we have been completely mislead and the whole thing was a complete waste of time. I would not recommend Haart Colchester to anyone and there is no way I would buy a house through them going forward if this is how they go about their business by completely misleading potential buyers, its disgusting.

Emma · 26 October 2020

★★★★★ 5/5

Google

What a great team. We had problems with out chain near the end but mark was a star. Always at the end of the phone when we called always making sure things went smoothly. He definitely made things a lot easier and put us at ease. Would highly recommend them if your buying

Jay · 22 August 2018

★★★★★ 1/5

Google

We looked around a property, liked it and paid a holding fee on it, went through all the refrencing procedure filling in forms etc etc. Having spent hours on that and a week later were then told that because we have a cat that we couldn't move in. How could this be after having had a moving date already set for the 4th September, Chris offering congratulations on our new home and us having packed up our home and arranged removals etc ? Why would you only just tell us this far down the line that our pet was not going to be welcome so we lose our new home. First of all this should have been stated on Rightmove in the description that no pets were allowed and also we should have been asked the question straight away. Liz then asked us if we could give our cat to someone ! I then emailed Chris asking if there was any way he could ask the landlord if we could pay extra rent to include our cat or have written into a contract that if any damage is done by our cat then we would happily pay for new carpets etc. We did not have a reply and surprise surprise we have still not received our £230 holding deposit almost a week later. This has to be the most unprofessional and unresponsive agency I have ever dealt with.

Sarah · 19 September 2020

★★★★★ 5/5

Google

It was a pleasure to work with Mark S for the sale of our property. He was very efficient, professional, knowledgeable and responsive to all my questions. He went above and beyond from the start to the very end of the process. Highly recommended.

Tolulope · 22 July 2021

★★★★★ 3/5

Google

I contacted this office to view a new property, was told they would ring me back, but nothing. Contacted the builder and explained what had happened. Next day I received a call from a director of haart, apologizing and offering to show me in person, I had to apologise as in the mean time had agreed on another property. He was apologetic, and blamed it on a possible call center handling some of there calls, which is a possiblity. Surprised that calls are not redirected to a agents mobile, rather then miss a call.

Jon · 18 August 2020

★★★★★ 1/5

Google

We bought our property through this estate agents. On completion date the agent kept us waiting for hours at the doorstep with our removal team waiting impatiently. This put us in a very difficult situation and added unnecessary stress to what is already a very stressful day. When the agent finally arrived he didn't have the correct keys to our property. He had to go back and look for them! When he finally arrived with a bag of keys he managed to find the front door and a few others. We're still waiting for our keys to our patio doors and garage door! This has prevented us from being able to store our belongings in storage and is causing us even more stress. Now non-responsive after chasing everyday. Having to go through solicitors now. Need I say more.

Alex · 10 June 2020

★★★★★ 5/5

Google

Haart partnership in Colchester sold our house within a couple of weeks of listing. Our experience in dealing with Haart from start to finish has been very smooth and efficient. They are a friendly, professional and attentive team and we can highly recommend anyone to sell their home through then.

Heather · 29 July 2019

★★★★★ 1/5

Google

I viewed a property liked the property told the letting agent I was selling my property but had not yet exchanged contracts was told to put a 450 deposit down to hold the property which I did and was told whatever happens if the let falls through I would be refunded my deposit so I went ahead the let fell through and haart of colchester are now refusing to give my deposit back, so if you're selling and have not exchanged and viewa property you like do not not put a deposit down as you won't get it back so beware

Tracy · 18 January 2020

★★★★★ 1/5

Google

Absolute waste of a month. Constantly having to ring them to get updates and they constantly change the goal posts after taking your money. Ryan Sheffield and gracie abbott were no help whatsoever with our rental referencing and are clearly incompetent at doing their jobs. Neither ever returned our calls to the point we spoke to the landlord directly. After submitting all our referencing and constantly meeting their / landlords demands they decided to pluck a extra figure to pay as a deposit on top of the original agreement. Needless I say we declined. Battled to get our holding deposit back and only after constantly complaining did we get this returned over 3 weeks after we initially paid it. Avoid using this poor service offered by Haart at all costs as you will be dissatisfied.

Rob · 18 January 2020

★★★★★ 5/5

Google

I own 5 properties in Colchester - The Garrissons and have used Haart as my Agent for the last 10 or so years. The staff are absolutely amazing and extremely professional. What i like most about the service is that you have dedicated people who deal with you. It is such a personal service... my personal agents are Carly and Caroline, they are amazing and give me the peace of mind i need as I have a very busy work schedule. They also always find you the best tenants!

Samuel · 18 January 2020

★★★★★ 5/5

Google

Moved in almost 6 months ago and have been pleasantly surprised by the support and friendliness of all staff members. I anticipated repeated 'home visits' and personal intrusions and yet that has not happened at all. It seems my previous experiences of intrusive Lettings Agents will not happen with Haart! I am so grateful for that. On the occasion that I had made a mistake with some financial arrangements the matter was dealt with with understanding and efficiency. I had made a mistake but I felt respected and our solution was easy to find. I am extremely happy with the choice I made to move to my new home here, and equally content with the support I have received (and continue to receive) from Haart Lettings. Many thanks to them all.

Fiona · 18 January 2020

★★★★★ 5/5

Google

Having deciding to place my property onto the rental market I decided on HAART Lettings in Colchester as the management agency. They have been excellent and nothing has been too much a problem. They have been personable and professional and the entire process was smooth and very rapid. I dealt, on the whole, with one person, Christopher Westbrook, which simplified the procedure and the rest of his team were working as one. Thank you

Nick · 7 August 2021

★★★★★ 5/5

Google

I registered with Haart when looking for a property. I found them to be attentive and informative. Lloyd assisted with my search and I found him to be very knowledgeable and he had a very professional but friendly approach. Very pleased with the telephone and email communication.

Karen · 29 July 2019

★★★★★ 5/5

Google

It took a while to find a buyer, but Haart were excellent throughout the entire process. Great communications throughout, very professional from all staff members especially Mark Shynn.

Andrew · 21 August 2020

★★★★★ 5/5

Google

A fantastic friendly motivated team. They pushed for me to get the property I had been chasing for months, even when it fell through, they pushed for me even harder so i was able to complete. Highly recomended. Will happily use again in the future. Many thanks. Bradie

Bradie · 22 August 2018

★★★★★ 5/5

Google

Rang Haart to arrange a viewing and to my surprise Dale offered to show me 2 extra properties.He personally drove us to all 3 properties whilst giving us a small tour of colchester town.They are all quite helpful and very professional and would definately recommend them

Tilda · 29 July 2019

★★★★★ 5/5

Google

Hi Jake, I am just writing to thank you for your excellent service during the last few weeks while we have been trying to buy 20 Romulus Close. You have been patient, friendly and knowledgeable. Very many thanks for all your help Barbara & John Tapsfield

Barbra · 29 July 2019

★★★★★ 5/5

Google

5* service !!! can’t fault the service Carly and her team have given us for over 4 years now, always available for help and support! Would highly recommend

Tazjarvis · 18 January 2020

★★★★★ 5/5

Google

A first class service from start to finish, friendly helpful and professional staff especially Carolyn Holt. I would use Haart again in the future without any hesitation.

Graham · 18 January 2020

★★★★★ 5/5

Google

We sold our house in Langenhoe through haart and bought our current house in Mersea with haart. The service we received was first class, we were kept informed every step of the way. Even when our buyer pulled out the day before completion, haart managed to find us another buyer within six hours and the sale was quickly back on track. Using an agency with lots of prospective buyers on the books makes all the difference.

Mosaic · 29 July 2019

★★★★★ 1/5

Google

Whatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage it myself. The service is an absolute joke, they don't manage the property at all, they just give the tenants the keys, and leave them to it. They said they would do an inspection once every three months, but I always had to remind them to do it, and after asking several times, they would give me a lame report of the condition of the property that had very little information on it and just said the property was in good condition. All the reports I got were identical to each other, making me doubt that they actually visited the property. My suspicions were confirmed when I visited the property after the tenants had moved out and saw the pictures the cleaners took of the state the tenants had left the place in. The last inspection was supposedly done a month before they moved out (it was supposed to have been done two months before that, but as with the previous inspections, they hadn't done it of their own accord and I had to ask them several times to do it), and like the other reports, said the place was in good condition. The carpet was filthy throughout the whole property, the bookcase had been moved into the landing restricting access down the stairs (almost certainly a hazard), there was loads of grease up the walls and on the ceiling in the kitchen and the kitchen table top had been completely burnt off, a socket had been damaged and was showing wires, a thermostatic value had been snapped of one of the radiators, the lawn mower had been dumped in the garden making it unsafe to use, there was a load of rubbish in the garden and it was heavily overgrown with weeds and bushes (at least a years worth of growth), and they had taken two of the expensive single divan beds from the bedrooms and dumped them in the garage (damaging them in the process) and bought cheap double beds and put them in the rooms instead. Haart expect me to believe that all this was done in the month after the final inspection. What a load of crap! So, the garden experienced a year's worth of growth in just one month, aye Haart? The tenants decided to buy double beds when they only had a month left in the property (they were students who were graduating this year, so they knew they wouldn't want to renew the contract for another year), aye Haart? The tenants were clean and tidy and perfect for 11 months, but then had personality transplants and become slobs who lived in their own filth for the last month, aye Haart? What complete nonsense. As most landlords know, inspections are extremely important as they allow you to see if the tenants are looking after your property, and if they are not, you can try to get them to correct their ways (and if they don't, then you can evict them and therefore try to minimise the damage they can do). But as Haart didn't seem to do the inspections, the tenants were just left to cause more damage to my property that possibly could of been prevented. It's now going to cost me thousands of pounds to get the property back into the state it was in when the tenants first moved in. So, a warning to all landlords, DO NOT TRUST HAART TO MANAGE ANY OF YOUR PROPERTIES, THEY WILL JUST TAKE YOUR MONEY AND DO NOTHING FOR IT.

I · 19 January 2014

★★★★★ 5/5

Google

Carolyn has been an amazing help and support. Timely responses, professional attitude as well as being kind. A true please to deal with. Thank you!

Leilani · 21 July 2020

★★★★★ 1/5

Google

The lettings manager Carly, is rude, patronising and made me feel extremely uncomfortable. Will never return to Haart due to the service I received from her. Her team themselves were fine, but because of her obnoxious attitude, I will never use them again.

Rose · 29 July 2019

★★★★★ 5/5

Google

We found perfect home and Haart has been helpful from start to the end of the process. Very professional and helpful. Thank you Ryan Sheffield for all your help.

Kat · 18 January 2018