haart Colchester reviews

★★★★★ 1/5

Google

1) All of my tenants at xxx Road and Bridgxxx all give me feedback that you are useless and never respond to their complaints. Most of the time they go to me directly to get their issues resolved because they cannot get anywhere with you. All of the tenants have fed this back to me. There is not one tenant across 9 dwellings which think you are any good. Please see attached example complaint for the lady in Room 5 who sent this to me directly. Why am I paying you the luxury of an 8% + VAT Management Fee when the tenants are coming to me directly anyway. 2) You have authorised Flat D at xxx Road to change the locks on their flat without informing me. It means I now have no access to my own property! Therefore when I sent my contractor around to service the boiler he could not gain access on my keys. 3) You are useless at chasing rent arrears. You did a terrible job of chasing Callum Streatham in Room 6, and when I was finally alerted of his arrears I managed to interject and get payment from him within two days on some of the arrears. 4) Nobody informed me of the decision to move tenants in Bridgxxx at the end of their terms to rolling contracts. I did not authorise this when they first moved in and I have not done so now. All of my tenants were requested to be on fixed contracts. Dan and Anisha know my expectations. So why Room 2, 5 and 6 were all told that after their initial 12 months they could then move to rolling contracts I do not know, and further why I was not informed that this had happened for Room 2 after his fixed term ended I don’t know. Surely there should have been some paperwork for me to sign after his initial 12 months end, or at least some acknowledgement or notification for me? I would like to know why Janet is texting the tenant in Room 2 to say that he can now move onto a rolling per month term without contacting me first! This has now caused a big rift in the house. The fact that Kate as ‘Property Manager’ did not know this until today I do not know. Now my household in Bridgxxx are up in arms because I am forcing the likes of Room 2, 4 and 5 into new fixed terms when Room 2 has slid through. This has already cost me an early exit on Room 2, because it is no wonder he would not wash my desire for him to sign another 6 months. 5) I have previously complained twice formally over service issues over the 3 or so years I have been using you. I have also given poor feedback on numerous occasions when you customer service team survey me over the phone. However nothing ever gets dealt with or escalated. The only responses I get at best come from branch level, and they are always wet and have no substance. I never have a decent singular point of contact and nobody of any seniority ever steps in to make me feel like a valued customer. During my last complaint I insisted that someone above branch level get in contact, but this never happened. 6) My overall feeling is that you are a rigid and impersonal Company. I get passed around all the time by a team of in-experienced and incompetent people who are never capable of getting to the bottom of anything. When I do complain, or threaten to leave, or request a refund on something due to poor service a new policy or framework always comes out of the woodwork to say that my requests can be accepted, but then there is always some sort of charge. Like the fact that you are telling me that despite you not really do anything to justify an 8% + VAT management fee, I still have to pay a severance fee for my wish to leave due to your significant blunders. You guys have made a significant balls up on the tenancy renewals for 3 tenants at Bridgxxx and have caused a big rift in that house which I can see has escalated. I have had room 5 contact me out of the blue last week, because she is so disgusted with you, and I could sense her anger. This has now spilled over into Room 4, and it turns out that this grievance is linked to the fact that Room 2’s contract has been rolled over without any authorisation.

Michael · 25 May 2020

★★★★★ 5/5

Google

They supported us incredibly in the process of renting our new home. From beginning to end they were always there for us helping that process run as smoothly as possible. We were truly impressed by the way Chris approached to work. He was professional and diligent and we knew from the beginning we were in the best hands. We would highly recommend Chris and Haars to anyone who is looking for a lovely place to live. They are fair and such as lovely team. Thank you for loving what you do, your time and dedication. It has been truly appreciated ❤️ Love, Kofi and Elisabet

Elizabeth · 22 April 2020

★★★★★ 5/5

Google

Excellent experience from the get go! Liz was great with the initial contact we had. Then we dealt with Ryan Sheffield. He was really professional, accommodating and answered any queries we had. Ryan made sure it was a smooth process between us and the Landlady. The Haart team managed to sort it all out in such a short period and Ryan was also happy to help with filling in the forms as well as accommodating any requests. Overall we were very happy with the experience from Ryan and the Haart team and we highly recommended them. Thanks once again.

Shama · 18 January 2020

★★★★★ 5/5

Google

I’m in the process of buying my first flat through the haart FTB centre. They have all been knowledgable and very helpful, especially Ben and Hannah who are very quick and responsive when I have any queries. I would seriously recommend using this very professional and down to earth team!

Darly · 22 August 2018

★★★★★ 5/5

Google

Michael Gove was great. He kept me well informed which is something I really appreciate. He was well aware of my requirements and came up trumps with the house that accepted my offer. I’d be happy to recommend anyone to Michael. Keep up the good work Michael.

John · 27 November 2019

★★★★★ 5/5

Google

Amazing service, every question I had was answered very quickly. I am a first time landlord and therefore felt quite nervous renting my house out for the first time but Chris made me feel comfortable throughout the whole process. Highly recommend!

Ross · 1 July 2021

★★★★★ 5/5

Google

Thank you Rebecca, Mark, Christian and Bethany of Haart Colchester. We are recommending you to our friends for your friendly and helpful service during our recent house sale. We appreciated your positive, cheery attitude and the way that you stayed in touch, keeping us up to date.

Desmond · 29 July 2019

★★★★★ 5/5

Google

Outstanding service from Haart first time buyer centre! Our agent Ben is always very helpful, knowledgeable and extremely prompt with communication. He always pleasantly fits us in late evenings and weekends for property viewings which we extremely appreciate. Ben is a diamond in a otherwise fantastic Haart team!

Ieva · 22 August 2018

★★★★★ 5/5

Google

Excellent service received from Haart - in particular Benjamin Herbert who showed us around some properties and has communicated brilliantly since. We found Benjamin to be polite, professional and knowledgeable about the particular properties we were looking at and the market as a whole. Thank you!

Guy · 22 August 2019

★★★★★ 5/5

Google

I found the service at Haart to be a very good experience. Whenever I had a query, there was always someone there to take my call or email. The process of getting moved in was straight forward, and they were very clear from the start exactly what the costs would be. I dealt with Louise from the lettings department mainly, who was very professional, easy to talk to and polite. I'm sure the rest of the staff are as well. If you're concerned about going with Haart, at least hear them out first. So, all in all, pretty good.

Daniel · 18 January 2018

★★★★★ 5/5

Google

Gemma and Hannah were very welcoming and have been so helpful throughout the whole process. The team who I have also spoke to on some occasions were always willing to help and kept me and my partner regularly updated on the status of our purchase. Highly recommend.

Teresa · 22 August 2018

★★★★★ 5/5

Google

At first things were slow moving and it was hard to get help but then Harry Lamb started helping us out with all our problems, he cares about our wellbeing and safety, he does everything he can to help us even in his own time, even when we were calling every hour for an update he always sounded happy to help and explained everything. Harry is a credit to Haart, he has honestly gone above and beyond our expectations we can not thank him enough. I hope he is acknowledged for his hard work and his persistence for helping people. Ryan

Ryan · 18 January 2017

★★★★★ 5/5

Google

Was a perfect experience all round, very organised and the communication between Myself and Aby Richards was great, daily emails and phone calls in the beginning then it was a waiting game for our moving day it went so smoothly and straight away! we was never out of the loop!. I cannot thank her enough for what she has done this isn't just a House this is our home!, it's brought so much happiness back! I would highly recommend this women and her fantastic team! Thank you very much Aby! X

Hannah · 18 January 2017

★★★★★ 5/5

Google

I would like to thank Mark Shynn at Haart Estate Agents in Colchester for his polite and professional attitude for what was a difficult and somewhat trying purchase. His advice was invaluable. We got there in the end.

HH · 13 July 2021

★★★★★ 5/5

Google

Jake has been an absolute star during our search for our home with very specific criteria. He has also been extremely responsive with the queries that we have had on the house and has managed to get us to a great position...Thank you Jake!

Lee · 29 July 2019

★★★★★ 5/5

Google

Fantastic and professional service by Chavivi Eaton. Was honest and open about the properties and understood my points of view on viewing properties as a first time buyer. Was able to secure me my ideal home. Thank you Chavivi!

Bradley · 2 February 2021

★★★★★ 5/5

Google

I would recommend Haart Lettings in Colchester as the team are great and responsive. Especially Chris who was my main point of contact. Very helpful, professional, friendly and did not laugh at silly questions I asked

Vicky · 20 July 2021

★★★★★ 5/5

Google

We were with an online Estate Agent (however weren't too impressed). Then Haart approached us, and we are really pleased with their efforts, which have resulted in the recent Sale of our House. Many thanks to Dale and Jake - you are legends! :)

D · 10 December 2018

★★★★★ 5/5

Google

Haart Colchester, especially Sarah, Laima and Mark, have been exceptionally helpful with guiding us through the purchase of 2 properties with them. They have been both professional and supportive. I would highly recommend their services.

Michelle · 14 August 2021

★★★★★ 5/5

Google

Haart Colchester have been amazing the whole way through from when I first contacted them about viewing a property. Chris has been helpful, responsive and friendly to deal with, I would definitely recommend. Thank you so much!

Claire · 12 March 2021

★★★★★ 5/5

Google

Carly is just amazing. Personable, polite and professional - Carly just can't do enough!! Carly "looked after me" during my recent tenancy. My interests at haart (pun intended!!) she was my guardian angel. Thank you Carly 🙂

Mel · 30 January 2021

★★★★★ 5/5

Google

Absolutely loved our letting agent Chris. He was a super star very helpful, incredibly professional and honestly made the whole referencing and finding a property easy and simple. Perfect letting agent. Chris is the best.

Aimee · 1 April 2021

★★★★★ 5/5

Google

Mark was incredibly good with all aspects of the sale. Personally, I have no reservation at all in using HAART representing me again in the future and would recommend Mark to speak to.

Duncan · 20 July 2021

★★★★★ 5/5

Google

Lloyd was very polite and informative and a pleasure to deal with when I viewed a property. Later in the week when I agreed a sale he telephoned to congratulate on the purchase which I felt was very genuine.

Sandra · 29 July 2019